You are on Hotel Summary. Skip to the next section.

Hotel Summary

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• Hotel Information View
  • The hotel shares another venues parking facilities.
  • The hotel has 243 rooms in total.
  • There is an/are accessible room(s) within the hotel.
  • The hotel has 13 accessible room(s) with accessible ensuite facilities.
  • There is/are 0 accessible room(s) with a ceiling track hoist.
  • There is/are 13 accessible room(s) with a wet room/wheel in shower.
  • There is/are 0 accessible room(s) with a shower.
  • There is/are 0 accessible room(s) with a bath.
  • There is not an/are not adjoining room(s) available for the accessible room(s).
  • There is not an/are not adjoining room(s) available for the standard room(s).
  • Accessible toilet facilities are available.
• Additional Accessibility Aids View
  • There is a deaf alert system at the hotel.
  • Panic alarms are not available on request.
  • Vibrating pillows with flashing beacons are available on request.
  • Bed raisers are not available on request.
  • Raised toilet seats are not available on request.
  • Portable hoists are not available on request.
• Conference and Meeting Facilities View
  • Conference/meeting facilities are available.
  • The conference/meeting facilities are located on the ground floor.
  • There are 2 meeting rooms to the right as you enter.
• Spa and Leisure Facilities View
  • The hotel has; a fitness suite.
  • The fitness suite is located to the rear right as you enter.
• Safe Place(s) View
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

You are on Hotel Parking. Skip to the next section.

Hotel Parking

• The hotel has shared parking facilities.
• The hotel shares another venues parking facilities.
• The car park is located to the rear of the building, off Stobcross Road.
• The car park type is multi storey.
• The car park does have a height restriction barrier.
• The maximum height of the restriction barrier is 200cm.
• The car park does have a barrier control system.
• The car park surface is tarmac.
• There is a/are Blue Badge parking bay(s) available.
• The Blue Badge bay(s) is/are clearly marked.
• There is/are 10+ designated Blue Badge parking bay(s) within the car park.
• The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 485cm.
• There is a 120cm hatched zone around the Blue Badge parking bay(s).
• Parking spaces for Blue Badge holders do not need to be booked in advance.
• Clearly marked/signposted parent and child parking bays are not available.
• All parking spaces are provided on a first come first served basis.
• There are parking charges for the car park.
• Parking is not free for visitors of the venue.
• Payment signs are provided.
• Payment signs are clearly presented.
• Payment signs are located throughout the car park.
• Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
• Parking is not free for Blue Badge holders.
• Payment machines are located inside the building.
• There is not a payment machine at a convenient height for wheelchair users, however payment can be made at reception.
• The route from the car park to the entrance is accessible to a wheelchair user unaided.
• The entrance is not clearly visible from the car park.
• The route from the car park to the entrance is not clearly signposted.
• The surface on the approach to the entrance is concrete.
• There is not a road to cross between the car park and the entrance.
• Assistance may be required because there is/are slopes/ramps.

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• Comments View
  • The hotel offers a reduced rate for guests using the SEC and Hydro Car Park on Stobcross Road to the rear of the building.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the building.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'moxy'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is an intercom.
  • The height of the intercom is 122cm (4ft).
  • A key card is required for access at this entrance.
  • The height of the key card reader is 118cm.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are single width.
  • The width of the opening is 89cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is not a member of staff available for assistance at this entrance.
• Comments View
  • There is also a 128cm wide automatic revolving door here.
  • There is a button at 91cm high to slow the revolving door.
  • There is a similar automatic door which open towards you on the left of the revolving door which opens from inside only.
  • There is a slight drainage channel on the approach to the entrance to be aware of.
  • There are steps in front of the left side of the building and an easy slope on the approach past the steps.

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located ahead as you enter, at the right of the bar.
  • The reception point is approximately 15m (16yd 1ft) from the main entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is 117cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the reception point.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
  • Music is played everywhere.
  • The type of flooring in the reception area is concrete.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There are mats on the floor that might be perceived as holes.
• Reception Seating Area View
  • There is a seating area close to the reception point.
  • Access to the seating area is unobstructed.
  • There are armchairs and coffee tables available.
  • There is sufficient space for a wheelchair user to use the seating area.

You are on Lobby. Skip to the next section.

Lobby

• The type of flooring in the lobby is concrete.
• There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• Seating in the lobby includes; bar stools, seats without armrests, seats with armrests, sofas and armchairs.
• The lighting levels are moderate to good.
• Wayfinding signage is provided.
• Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the lobby area.
• Wayfinding signage is clearly presented/easy to read.
• Dementia friendly signage is not provided.
• This lobby does play background music in public areas.
• Music is played throughout the lobby.

You are on Eating and Drinking. Skip to the next section.

Eating and Drinking

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• Location and Access View
  • The following information is for the café/bar.
  • The café/bar is located on the ground floor, to the left as you enter.
  • There is step-free access to the café/bar.
• Service and Menus View
  • Tables cannot be booked in advance.
  • There is a bar where drinks can be ordered, a buffet counter and table service (on request only).
  • Staff can bring food and/or drinks to tables.
  • Menu types include: handheld menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • The type of food served here is hot and cold meals and snacks.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times, the volume can be adjusted if requested.
  • There is not a hearing assistance system .
• Service Counter(s) View
  • The height of the counter is 117cm.
  • The height of the lowered section at the counter is 91cm.
  • There is not a clear knee recess beneath the low/lowered section of the counter.
  • There is a moveable card machine available for payment.
• Self-Service Counter(s) View
  • The height of the counter is 98cm.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The height between the floor and the underside of the lowest dining table is 64cm.
  • The distance between the floor and the underside of the highest dining table is 73cm.
  • The standard height for the underside of dining tables is 73cm.
  • The surface height of the lowest table is 39cm.
  • The surface height of the highest table is 110cm.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • In this area there are coffee tables, high tables, long tables, armchairs, booths, bench seats, stools and high stools.
  • The type of flooring in this area is concrete.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are good.
  • Lighting levels may be lower in the evening.

You are on Hotel Corporate and Leisure Facilities. Skip to the next section.

Hotel Corporate and Leisure Facilities

• There are 2 meeting rooms off the lobby area to the right as you enter.
• There is also an unstaffed fitness suite located to the rear right of the lobby.

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located to the rear right of the bar, beyond reception and the lifts.
  • The stairs are approximately 30m from the main entrance.
  • Signs indicating the location of the stairs are not available from the entrance.
  • There are manual, single doors which may be difficult to open to enter and exit the stairwell from the first floor upwards.
  • The floors which are accessible by stairs are G, 1, 2, 3, 4, 5, 6, 7, 8.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The depth of the steps are 28cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are moderate to good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located to the right of the bar, beyond reception.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 25m (27yd 1ft) from the main entrance.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1, 2, 3, 4, 5, 6, 7, 8.
• There are manual, single doors which may be difficult to open to access the lift lobby from the first floor upwards.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do not contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 92cm x 131cm (3ft x 4ft 4in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are not within 90cm - 120cm from the floor.
• The swipe card reader required to operate the lift is 129cm high.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.
• There is a/are similar lift(s) available.

You are on Hotel Room Corridors. Skip to the next section.

Hotel Room Corridors

• There are not doors in corridors/walkways which have to be opened manually.
• The type of flooring in corridors/walkways is carpet.
• There is flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
• There is good colour contrast between the walls and floor in the majority of corridors/walkways.
• The lighting levels are moderate to good.
• Wayfinding signage is provided in corridors.
• Wayfinding signage is clearly presented/easy to read.
• Dementia friendly signage is not provided.
• There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• The hotel does not play background music in room corridors.
• There is step-free access throughout the building.

You are on Accessible Room(s). Skip to the next section.

Accessible Room(s)

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• Accessible Room Information View
  • The details in this section relates to the accessible room(s) with a wet room/wheel in shower.
  • This type of accessible room is located seventh floor.
  • There is step-free access to this type of accessible room.
  • All accessible rooms of this type have identical specifications.
  • Guests need to open a door between the lift and the room(s).
  • The room surveyed does not have an adjoining room.
• Bedroom Features View
  • The accessible room surveyed is located ahead from the lift lobby.
  • The accessible room surveyed at the time of the visit was 706.
  • There is step-free access to the accessible room surveyed, via lift.
  • There is Braille and numbered signage on or near the accessible room door.
  • The colour contrast between the external room door and wall is good.
  • The door is key card activated.
  • The fob/card reader height is 97cm.
  • The width of the door is 88cm.
  • There are lowered spy holes available.
  • The colour contrast between the internal room door and wall is good.
  • The bed type is double.
  • The bed height is not adjustable.
  • The height of the bed is 64cm.
  • The measurement between the bed base and floor is 20cm.
  • The bed is not moveable.
  • The room does not have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
  • The desk N/A height adjustable.
  • The room surveyed had a sofa.
  • Alternative seating can be requested.
  • Wardrobes have been adapted to allow use from a seated position.
  • Light switches are between 75cm and 120cm (4ft) from floor level.
  • Electric sockets are between 40cm and 100cm (4ft) from floor level.
  • Electric sockets are accessible from the bed.
  • The window control type(s) for the room is a/are standard lever(s).
  • The window controls are not at a suitable height for a wheelchair user.
  • There is an emergency alarm in the room.
  • The emergency pull cord alarm in the room is within reach and fully functional.
  • There is not a red flashing fire alarm beacon within the room.
  • The type of flooring is carpet.
  • The colour contrast between the room walls and floor is good.
  • The lighting levels in the room are adjustable.
• Ensuite Facilities View
  • The colour contrast between the external ensuite door and wall is good.
  • The ensuite door opens by sliding.
  • The door may be difficult to open.
  • The door is locked by a twist lock.
  • The width of the door to the ensuite is 109cm.
  • The door does not have a horizontal grab rail.
  • The colour contrast between the internal ensuite door and wall is good.
  • The dimensions of the ensuite are 241cm x 216cm.
  • The ensuite does have an unobstructed minimum turning space of 150cm x 150cm.
  • The ensuite has a non-slip floor.
  • The colour contrast between the ensuite walls and floor is poor.
  • There is an emergency alarm within the ensuite.
  • The emergency pull cord alarm in the ensuite is within reach and fully functional.
  • There is not a red flashing fire alarm beacon within the ensuite.
  • Disposal facilities are available.
  • There is a/are general waste (with no lid) disposal units.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf immediately next to or behind the toilet.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 80cm.
  • There are no vertical wall-mounted grab rails at the wash basin.
  • The tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is not a wall fixed soap dispenser.
  • There is a handheld soap dispenser available.
  • The lighting levels in the ensuite are moderate to good.
• Toilet Details View
  • The height of the toilet seat above floor level is 48cm.
  • The toilet seat colour contrast is poor.
  • The toilet has a lid.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 143cm.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The colour contrast between the dropdown rail(s) and wall is fair.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet, the wall mounted grab rails are on the left.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The colour contrast between the wall-mounted grab rail(s) and wall is fair.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 85cm.
• Shower Details View
  • The ensuite has a wheel in shower.
  • The shower head is hand held.
  • The adjustable shower head cannot be placed between 105cm and 185cm when mounted.
  • The shower control type is twist/turn.
  • Shower controls do not have clear markings to indicate hot and cold settings.
  • There is a flip-down/tip-up seat for the shower.
  • The height of the flip-down/tip-up or fixed seat is 48cm.
  • There is a/are wall-mounted grab rail(s) available for the shower.
  • Horizontal and/or dropdown rails are available on both sides of the shower seat.
  • There is a single vertical grab rail to assist standing users.
  • The colour contrast between the shower wall-mounted grab rails and wall is fair.
  • The colour contrast between the shower dropdown rail(s) and wall is/are fair.

You are on Parent and Baby Room. Skip to the next section.

Parent and Baby Room

• There is a parent and baby room for public use.
• The parent and baby room is located to the left as you enter.
• The parent and baby room is approximately 20m from the main entrance.
• There is step-free access into the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is pictorial signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 98cm (3ft 3in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 86cm.
• The wash basin tap type is sensor.
• There is/are not chair(s) in the parent and baby room.
• There is not a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are good.

You are on Accessible Toilet(s) (Right Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located to the left as you enter, at the rear of the main seating area.
  • This accessible toilet is approximately 20m (21yd 2ft) from the main entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 97cm (3ft 2in).
  • The contrast between the internal door and wall is good.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 179cm x 226cm (5ft 10in x 7ft 5in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 110cm (3ft 7in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is poor.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and general waste (with lid) disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 150cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 92cm (3ft).
  • The contrast between the toilet roll holder and the wall is poor.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 81cm (2ft 8in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 112cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 120cm (3ft 11in).
  • The contrast between the towel dispenser and the wall is good.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 80cm (2ft 7in).
  • The contrast between the hand dryer and the wall is good.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located to the left as you enter.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 20m from the main entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 91cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are low to moderate.