Access Guide
Overview
- About View
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- The nearest train station is Garrowhill.
- The nearest bus station is in the car park, on Auchinlea Way.
- For the latest travel options and information you can plan your travel using Glasgow Fort (opens new tab).
- View information on getting here (opens new tab) .
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout the majority of areas.
- The following areas have step-free access via ramps or slopes: some shopping areas.
- Access throughout may include bollards.
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Getting Help and Assistance
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- There is seating available.
- There is no hearing assistance system.
- You can borrow or hire the following equipment: a manual wheelchair.
- View more information on borrowing or hiring equipment (opens new tab).
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: an ATM machine.
Toilet and Changing Facilities
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Toilet Facilities
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- There are 2 toilets with adaptations.
- The toilet with adaptations is located in the customer services area, to the left.
- The transfer space varies between left and right in the toilets with adaptations.
- The male and female step-free toilet facilities are located in the customer services area, to the left.
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Changing Places and Changing Facilities
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- The Changing Places toilet facilities are located to the right of the reception desk.
- Parent and baby changing facilities are located in the customer services area, to the left.
Parking
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Car Park
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- The car park is located in front of the shopping areas.
- The car park is open air/surface and multi-storey.
- The car park surface consists of tarmac.
- The height of the restriction barrier is 205cm.
- There are 15+ designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked and signposted.
- The surveyed Blue Badge parking bay dimensions are 260cm (width) x 500cm (depth).
- There is a marked zone to both sides and rear.
- The width of the marked zone is 110cm.
- The dimensions of the designated Blue Badge parking bays vary in size.
- The nearest designated bay is 5m from the car park access point.
- The most accessible route from the Blue Badge parking has step-free level access and bollards.
- There is a dropped kerb without tactile paving from the designated Blue Badge parking.
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Charges and Restrictions
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- Parking is free for all users.
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Drop-off Point
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- There is not a designated drop-off point available.
Access Point (Car Park)
- This access point is located at the edge of the car park.
- The approach to the access point has bollards.
- The access point is not clearly signed.
- There is step-free level access.
- There is an open gap.
- The minimum width between the bollards is 120cm.
- There is step-free level access as you enter.
Outdoor Spaces (Shopping Park)
- The following is available in this area: a playground with play equipment.
- Additional facilities in this area include: a part-sheltered retail park with a cinema and restaurants .
- Outdoor areas consist of block paving and paving slabs.
- There are footpaths throughout.
- The majority of the paths are wide enough for wheelchair users.
- There is step-free level access throughout the majority of areas.
- The following areas have step-free access via ramps or slopes: some of the shopping areas.
- There are seats situated along the paths for people to rest.
- The paths have bollards.
Outdoor Spaces (Play Areas)
- The following is available in this area: a playground and a playground with play equipment.
- Outdoor areas consist of rubber tarmac and artificial grass.
- There are footpaths throughout.
- The majority of the paths are wide enough for wheelchair users.
- There is step-free level access throughout the majority of areas.
- The following areas have step-free access via ramps or slopes: some of the play areas.
- There are some seats situated along the paths for people to rest.
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Playground
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- The following play experiences are available: swinging, sliding, rocking, rotating, climbing, balancing, crawling, viewing, sensory (visual, audible, or tactile) and social play.
- Some of the play equipment is located towards the cinema and main restaurant area, beyond the multi-storey car park.
Entrance (Customer Services)
- This entrance is located off the walkway between The Body Shop and Superdry.
- The entrance area is clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There are double automatic doors at this entrance.
- The doors open away from you.
- The width of the opening is 153cm.
- There is a small lip on the threshold of the opening.
- The doors have a low visual contrast.
- There is step-free level access as you enter.
Reception (Customer Services)
- The reception is located to the left after you enter.
- The distance from the customer services entrance is 10m.
- There is step-free level access to reception.
- The height of the reception desk is 106cm.
- There is a lowered section at the desk.
- The height of the lowered section is 76cm.
- The reception has a television.
- There is not a hearing assistance system.
- There may be background noise in this area.
- Lighting levels were even at the time of the survey.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: sofas.
Toilet with Adaptations (Customer Services - Right Hand Transfer)
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Location and Access
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- The toilet surveyed is located to the left after you enter.
- The distance from the customer services entrance is 20m.
- The most accessible route to the toilet has step-free level access.
- There is step-free level access into the facility.
- There is pictorial, ‘Not All Disabilities Are Visible’ and ‘Stoma Friendly’ signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 98cm.
- The door has a locking handle (with a RADAR key to access).
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a medium visual contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 168cm (width) x 219cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the right as you face the toilet.
- The lateral transfer space is 88cm (from the side of the toilet pan).
- There is a wall sensor flush on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a low visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a low visual contrast.
- The toilet has a padded backrest.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a high visual contrast.
- The toilet roll holder is 90cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser which can be reached when seated on the toilet.
- The soap dispenser has a high visual contrast.
- The soap dispenser is 73cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a high visual contrast.
- The hand dryer is 95cm from the floor.
- There is a pull cord emergency alarm, however it is not within 10cm from the floor.
- There is a full length mirror.
- There is an unobstructed shelf.
- The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
- The cubicle has a sanitary bin.
- There are multiple coat hooks.
- The coat hooks are 136cm and 169cm from the floor.
- The walls and floor visual contrast varies between low and high.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- There is a similar toilet next to this offering transfer space on the left.
Changing Places (Customer Services - Transfer Both Sides)
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Location and Access
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- The Changing Places facility surveyed is located to the right of the reception desk.
- The Changing Places toilet is in addition to other toilet facilities.
- There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
- The distance from the customer services entrance is 10m.
- The most accessible route to the Changing Places facility has step-free level access.
- There is step-free level access into the facility.
- Access is via staff. If reception is unstaffed, there is a 134cm high intercom to call for assistance.
- There is pictorial signage on or near the door.
- A key is required for access to this facility.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 109cm.
- The door has a push button lock.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a high visual contrast.
- The dimensions of the facility are 352cm (width) x 398cm (depth) and there is room for a wheelchair user to manoeuvre (180cm x 180cm).
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Toilet Details
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- There is lateral transfer space on both sides of the toilet, however they are obstructed.
- The transfer space on the right as you face the toilet is 82cm.
- The transfer space on the left as you face the toilet is 80cm.
- There is a spatula flush on the right transfer side.
- There is no horizontal grab rail for the toilet.
- There are vertical grab rails on both sides of the toilet.
- The vertical grab rails have a high visual contrast.
- There are dropdown rails on both sides of the toilet.
- The dropdown rails have a high visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a high visual contrast.
- The toilet roll holder is located on the dropdown rail.
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Changing Bench and Hoist Details
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- The changing bench is free standing and height adjustable.
- The length of the changing bench is 190cm.
- The facility hoist is powered overhead and accesses all areas.
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Shower Details
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- There is an adjustable shower head which can also be detached.
- The shower controls are lever mixer.
- There is no shower seat.
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Other Facilities
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- There is a height adjustable wash basin.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser.
- The soap dispenser has a low visual contrast.
- The soap dispenser is 101cm from the floor.
- There is a wall mounted towel dispenser.
- The towel dispenser has a low visual contrast.
- The towel dispenser is 102cm from the floor.
- A wide paper roll dispenser is available.
- The height of the wide paper roll dispenser is 102cm.
- There is a wall mounted hand dryer.
- The hand dryer has a low visual contrast.
- The hand dryer is 100cm from the floor.
- There is a pull cord emergency alarm, however it is not within 10cm from the floor.
- There is a full length mirror.
- There is an unobstructed shelf.
- The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
- The facility has a nappy/incontinence items bin and a sanitary bin.
- There are multiple coat hooks.
- The coat hooks are 100cm and 135cm from the floor.
- A privacy screen is available.
- The walls and floor visual contrast varies between low and high.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Parent and Baby Room / Feeding Room (Customer Services)
- The room surveyed is located to the left after you enter.
- The distance from the customer services entrance is 5m.
- The most accessible route to the room has step-free level access.
- There is step-free level access into the room.
- There is pictorial signage on or near the door.
- The door opens inwards and has a high visual contrast.
- The width of the door opening is 96cm.
- Internally the door has a high visual contrast.
- The height of the baby change facility when in use is 90cm.
- There is a toilet, a wash basin, a hand dryer, a paper towel dispenser and a mirror in the room.
- The wash basin has a sensor tap.
- The room has a nappy/incontinence items bin, a sanitary bin and a pedal bin.
- Seating available in the room includes: chairs without armrests and armchairs.
- The walls and floor visual contrast varies between low and high.
- Lighting levels were even at the time of the survey.
