You are on Getting To (Mildred Creak Unit). Skip to the next section.

Getting To (Mildred Creak Unit)

• View further information about parking at the hospital (opens new tab).
• Access to The Mildred Creak Unit is via the main entrance.
• There is not a drop-off point at this entrance.
• View further information about entrances (opens new tab).
• The Mildred Creak Unit is located on level 6 of the Southwood Building.
• The Mildred Creak Unit is approximately 105m from the main entrance.
• Enter through the main entrance, and take lift 5 or 6, in the Morgan Stanley Building, to level 2.
  Take a left to exit the Lift lobby and carry on straight ahead, past the reception.
  Follow the corridor and take a right at the end.
  Carry on along the main hospital corridor and take a right at the Southwood building entrance.
  Walk along the corridor, past the slight ramp to the end.
  Take a left and follow the corridor until you reach lifts 1 and 2.
  Take a lift to Level 6.
  The entrance to the Mildred Creak Unit is located on the right as you exit the lift.
• Internally the most accessible route has a lift, slight ramps or slopes, manual doors and doors permanently held open.
• Some flooring along the route is shiny.
• There are not resting areas along the route.
• Wayfinding signage is provided.
• The following toilet facilities are available along the route; a changing places facility, a toilet with adaptations (with left hand transfer) and standard toilets.
• View information about accessible toilet facilities in public areas (opens new tab).
• View more information on getting to and around the hospital (opens new tab).
• Visitors are advised to report to the main hospital reception to be escorted to the Mildred Creak Unit through an alternative route via staff only double doors. The route shown is the most accessible alternative route whilst the department lift is out of service. .

You are on Parking (Guilford Street On-street Parking). Skip to the next section.

Parking (Guilford Street On-street Parking)

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• Drop-off Point View
  • There is not a designated drop-off point available.
• Public Parking View
  • On-street designated Blue Badge parking and standard parking is available.
  • The on-street designated Blue Badge parking bays are located on Guilford Street.
  • The Blue Badge bays are clearly marked and signposted.

You are on Entrance (Main Entrance). Skip to the next section.

Entrance (Main Entrance)

• This entrance is located off Guilford Street.
• The approach to the entrance has uneven surfaces.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There is an intercom at a height of 104cm.
• There is a key fob/card reader at a height of 85cm.
• There are double automatic doors.
• The doors open towards you.
• The width of the opening is 134cm.
• There is a small lip on the threshold of the opening.
• The doors have a low colour contrast.
• This entrance gives access to the street level of the hospital.

You are on Reception (Main Entrance Reception). Skip to the next section.

Reception (Main Entrance Reception)

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• Location View
  • The reception is located on the second floor.
  • The distance from lift 5 is 10m.
• Route View
  • The most accessible route to the reception has step-free level access.
  • There is an automatic door along the most accessible route.
• Access View
  • There is step-free level access to the reception.
  • The height of the reception desk is 120cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 75cm.
  • The reception has windows and patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • The flooring is shiny.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs without armrests and benches.
  • Furniture available in this area includes: tables.

You are on Lift (Morgan Stanley Building - Lift 5). Skip to the next section.

Lift (Morgan Stanley Building - Lift 5)

• The lift surveyed is located to the right, as you enter the main entrance.
• The distance from the main entrance is 7m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.

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• Standard Lift View
  • Levels S and 2 can be accessed by this lift.
  • The lift door has a high colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 2,000kg.
  • The external lift control buttons have tactile markings.
  • The control buttons have a low colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 150cm.
  • The internal dimensions of the lift are 148cm (width) x 276cm (depth).
  • The internal lift control buttons have tactile markings.
  • The control buttons have a high colour contrast.
  • The majority of the internal controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a list of floor services/facilities, a visual floor indicator, an audible announcer and an intercom hearing assistance system.
  • The lift has a separate door to exit.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • There are other lifts available at this location which vary in size.

You are on Lift (Southwood Building - Hospital School - Lift 1). Skip to the next section.

Lift (Southwood Building - Hospital School - Lift 1)

• The lift surveyed is located along the corridor on the right, as you enter the Southwood Building.
• The distance from the Southwood Building entrance is 52m.
• The most accessible route to the lift has a slight ramp.
• Doors are held open along the most accessible route.

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• Standard Lift View
  • Levels 1, 2, 3, 4, 5, 6, 7, 8, and 9 can be accessed by this lift.
  • The lift door has a high colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 1,000kg.
  • The external lift control buttons have tactile markings.
  • The control buttons have a high colour contrast.
  • Some of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 99cm.
  • The internal dimensions of the lift are 122cm (width) x 202cm (depth).
  • The internal lift control buttons have tactile markings.
  • The control buttons have a high colour contrast.
  • The majority of the internal controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a list of floor services/facilities, a visual floor indicator, an audible announcer, an intercom hearing assistance system and a mirror to aid reversing.
  • Lighting levels were even at the time of the survey.
  • There are other lifts available at this location which are of a similar size.

You are on Entrance (Owl Outpatients and Mildred Creak Unit (MCU)). Skip to the next section.

Entrance (Owl Outpatients and Mildred Creak Unit (MCU))

• This entrance is located on level 6 of the Southwood Building.
• The entrance area is clearly signed.
• There is step-free level access via lift at the entrance.
• There are 13 steps with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The steps are unmarked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 16cm.
• The depth of the steps is between 30cm and 45cm.
• There is an intercom at a height of 147cm.
• There are double manual doors at this entrance.
• The doors open towards you.
• The width of the opening is 130cm.
• The doors have a high visual contrast.
• This entrance is accessible by lift or stairs. The lift was not in service during time of survey.
• There is step-free level access as you enter.

You are on Reception (Owl Outpatients and Mildred Creak Unit). Skip to the next section.

Reception (Owl Outpatients and Mildred Creak Unit)

• The reception is located just beyond the Owl Outpatients and Mildred Creak Unit entrance, to the right.
• The distance from the Owl Outpatients and Mildred Creak Unit entrance is 1m.
• There is step-free level access to reception.
• The height of the reception desk is 112cm.
• There is a lowered section at the desk.
• The height of the lowered section is 76cm.
• The reception has windows.
• There is a clearly signed portable hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is no (or very little) background noise in this area.
• Lighting levels were low at the time of the survey.
• Lighting levels are adjustable.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: chairs with armrests and sofas.
• Furniture available in this area includes: tables.
• Some seating is fixed.

You are on Ward (Mildred Creak Unit (MCU)). Skip to the next section.

Ward (Mildred Creak Unit (MCU))

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• Ward Information View
  • This is a child and adolescent mental health ward.
  • This is a shared ward.
  • There are 8 side rooms available.
  • There are 8 beds in total on the ward.
  • There are 2 consultation/medical rooms available.
  • There are 2 accessible bedrooms and 6 standard bedrooms.
• Location and Access View
  • There is written text signage on or near the door.
  • There is step-free level access via lift into this ward.
  • There is a bell at a height of 130cm.
  • There are double manual doors with a high visual contrast.
  • The doors open towards you.
  • The width of the opening is 142cm.
• Getting Around View
  • There is step-free level access throughout.
  • Access throughout may include manual doors.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • There is no (or very little) background noise in this area.
  • Wayfinding signage is provided.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
• Facilities and Services View
  • There is not a hearing assistance system.
  • The hoist is mobile.
  • There is a relatives' room for the ward.
  • The following facilities are available for patients: toilets with adaptations, standard toilets and a washroom.
  • The following facilities are available for visitors: toilets with adaptations, standard toilets and a washroom.
• Visiting Hours View
  • There are set visiting times for the ward.
  • Visiting times are Tuesdays and Wednesdays: 17:00 - 20:00
    Friday: 13:00 - 20:00
    Saturday: 10:00 - 20:00
    Sunday: 10:00 - 17:00
    Closed to visitors on Mondays and Thursdays.
  • Protected meal times are between Monday to Friday - 08:30 - 09:00
    Monday to Thursday - 12:50 - 13:20
    Friday - 12:15 - 12:45
    Monday to Friday - 18:00 - 18:45
    Saturday and Sunday - 9:00 - 9:30, 13:00 - 13:30, 18:00 - 18.45.

You are on Toilet and Changing Facilities (Mildred Creak Unit). Skip to the next section.

Toilet and Changing Facilities (Mildred Creak Unit)

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• Toilet Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located to the left as you enter the Mildred Creak Unit.
  • The toilet with adaptations has a left hand transfer space.
  • The shared toilet facilities are located to the right as you enter the Mildred Creak Unit.
• Washroom and Shower Facilities View
  • The shower facilities which have adaptations are located to the left as you enter the Mildred Creak Unit.

You are on Consultation / Medical Room (Consultation 2). Skip to the next section.

Consultation / Medical Room (Consultation 2)

• There is 1 consultation/medical room available.
• The room surveyed was; Consultation 2.
• The room is located to the right as you enter the Mildred Creak Unit.
• The most accessible route to the room has step-free level access and manual doors.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens inwards.
• The width of the opening is 84cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs with armrests and chairs without armrests.
• Furniture available in the room includes: tables.
• Some tables are fixed.
• There is not a hearing assistance system.
• Lighting levels were even at the time of the survey.
• Lighting levels are adjustable.
• The badge scanner is 116cm high. The exit button 113cm high.

You are on Consultation / Medical Room (Treatment). Skip to the next section.

Consultation / Medical Room (Treatment)

• There is 1 consultation/medical room available.
• The room surveyed was; Treatment.
• The room is located to the left as you enter the Mildred Creak Unit.
• The most accessible route to the room has step-free level access and manual doors.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door has a locked extension leaf.
• The locked extension leaf can be opened on request .
• The door opens inwards.
• The width of the opening is 86cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a medium visual contrast.
• The treatment table is free standing and height adjustable.
• Seating available in the room includes: stools.
• Furniture available in the room includes: desks.
• Some tables are fixed.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.
• Lighting levels are adjustable.
• The badge scanner to enter and the exit button are at a height of 115cm.

You are on Room (Quiet Room). Skip to the next section.

Room (Quiet Room)

• The room is located to the right as you enter Mildred Creak Unit .
• The most accessible route to the room has step-free level access and manual doors.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens outwards.
• The width of the opening is 85cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The flooring is shiny.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: benches.
• Some seating is fixed.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.
• Lighting levels are adjustable.

You are on Room (Dining / Activity). Skip to the next section.

Room (Dining / Activity)

• The room is located to the left as you enter the Mildred Creak Unit.
• The most accessible route to the room has manual doors and step-free level access.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door has a locked extension leaf.
• The locked extension leaf can be opened on request .
• The door opens inwards.
• The width of the opening is 84cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor visual contrast varies between low and high.
• Seating available in the room includes: chairs without armrests.
• Furniture available in the room includes: tables and height adjustable tables.
• The surface heights are suitable for wheelchair users.
• The clear underside space of the surfaces is not suitable for wheelchair users.
• There is not a hearing assistance system.
• There is background noise in this room which varies depending on the time of day.
• Lighting levels were even at the time of the survey.
• Lighting levels are adjustable.

You are on Kitchen (Kitchen). Skip to the next section.

Kitchen (Kitchen)

• The kitchen is located within the Dining/Activity Room.
• There is step-free level access into the kitchen.
• There is a single manual door with a high visual contrast.
• The door opens outwards.
• The width of the opening is 87cm.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• The walls and floor have a high visual contrast.
• The work surface is 97cm from the floor.
• A lowered work surface is available with a clear knee recess.
• The lowered work surface is 80cm from the floor.
• Overhead and under counter cupboards are available.
• The hob is 93cm from the floor.
• A lowered hob is not available.
• The oven is at a suitable height for a wheelchair user.
• The sink is 97cm from the floor.
• A lowered sink is available.
• The lowered sink is 80cm from the floor.
• The sink has a lever mixer tap.
• Facilities within the kitchen include a fridge, a freezer, a dishwasher, a microwave and a toaster.
• Seating available in the kitchen includes: chairs without armrests.
• Lighting levels vary due to the use of large glazed walls.

You are on Room (Lounge/Games). Skip to the next section.

Room (Lounge/Games)

• The room is located on the left as you enter the Mildred Creak Unit .
• The most accessible route to the room has manual doors and step-free level access.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door has a locked extension leaf.
• The locked extension leaf can be opened on request .
• The door opens inwards.
• The width of the opening is 84cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• Some flooring is shiny.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests, sofas and stools.
• Furniture available in the room includes: tables and coffee tables.
• Some tables are fixed.
• Some surface heights are suitable for wheelchair users.
• The clear underside space of some surfaces is suitable for wheelchair users.
• There is not a hearing assistance system.
• Additional facilities/services include: a television with subtitles and a play area.
• There is background noise in this room which varies depending on the time of day.
• Lighting levels were even at the time of the survey.
• Lighting levels are adjustable.

You are on Room (Study Room). Skip to the next section.

Room (Study Room)

• The room is located within the Lounge/Games room.
• The most accessible route to the room has step-free level access.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens outwards.
• The width of the opening is 89cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests.
• Furniture available in the room includes: tables.
• The tables are fixed.
• The surface heights are suitable for wheelchair users.
• The clear underside space of the surfaces is suitable for wheelchair users.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels vary due to the use of large glazed walls.

You are on Bathroom with Adaptations (Assisted Bathroom). Skip to the next section.

Bathroom with Adaptations (Assisted Bathroom)

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• Location and Access View
  • The bathroom surveyed is located to the left along the day corridor.
  • The most accessible route to the bathroom has step-free level access and manual doors.
  • There is step-free level access into the bathroom.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 83cm.
  • The door has a twist lock.
  • Internally the door has a high visual contrast.
  • There is not a grab rail on the internal door .
• Dimensions and Features View
  • The dimensions of the bathroom are 473cm (width) x 270cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is lateral transfer space on both sides of the toilet, however they are obstructed.
  • The lateral transfer space on the left is 145cm (from the side of the toilet pan).
  • The lateral transfer space on the right is 291cm (from the side of the toilet pan).
  • There is a push button flush on the wall above the cistern.
  • There is no vertical grab rail for the toilet.
  • There are dropdown rails on both sides of the toilet.
  • The dropdown rails have a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder which cannot be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 82cm from the floor.
  • The wash basin and taps cannot be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • The wash basin has a push tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin rails have a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 124cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a high visual contrast.
  • The towel dispenser is 133cm from the floor.
  • There is not a hand dryer.
  • There is no emergency alarm.
  • There is no mirror.
  • There is no shelf.
  • The bathroom has a sanitary bin and a pedal bin.
  • There is one coat hook.
  • The coat hook is 108cm from the floor.
  • The walls and floor have a high visual contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • The bathroom has a standard bath.
  • The height of the side of the bath from floor level is 48cm.
  • The bath controls are push.

You are on Toilet with Adaptations (Left hand transfer). Skip to the next section.

Toilet with Adaptations (Left hand transfer)

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• Location and Access View
  • The toilet surveyed is located to the left as you enter the Mildred Creak Unit.
  • The most accessible route to the toilet has step-free level access and manual doors.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens both ways and has a high visual contrast.
  • The width of the door opening is 84cm.
  • The door has a twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 182cm (width) x 247cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 107cm (from the side of the toilet pan).
  • There is a push button flush on the wall above the cistern.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is no vertical grab rail for the toilet.
  • There are dropdown rails on both sides of the toilet.
  • The dropdown rails have a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 90cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • The wash basin has a push tap.
  • The vertical grab rail is on the left as you face the wash basin.
  • The wash basin grab rail has a high visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 125cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a high visual contrast.
  • The towel dispenser is 132cm from the floor.
  • There is not a hand dryer.
  • There is no emergency alarm.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a sanitary bin and a pedal bin.
  • There are multiple coat hooks.
  • The coat hooks are 143cm and 108cm from the floor.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.