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Owl Outpatients

Great Ormond Street Hospital, Great Ormond Street, London, WC1N 3JH

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Access Guide

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Getting To (Owl Outpatients)

  • View further information about parking at the hospital (opens new tab).
  • Access to Owl Outpatients is via the main entrance.
  • There is not a drop-off point at this entrance.
  • View further information about entrances (opens new tab).
  • Owl Outpatients is located on level 6 of the Southwood Building.
  • Owl Outpatients is approximately 120m from the main entrance.
  • Enter through the main entrance, and take lift 5 or 6, in the Morgan Stanley Building, to level 2.
    Take a left to exit the Lift lobby and carry on straight ahead, past the reception.
    Follow the corridor and take a right at the end.
    Carry on along the main hospital corridor and take a right at the Southwood building entrance.
    Walk along the corridor, past the slight ramp to the end.
    Take a left and follow the corridor until you reach lifts 1 and 2.
    Take lift 1 or 2 to Level 6.
    The entrance to Owl Outpatients is located on the left as you exit the lift.
  • Internally the most accessible route has a lift, slight ramps or slopes, manual doors and doors permanently held open.
  • Some flooring along the route is shiny.
  • There are not resting areas along the route.
  • Wayfinding signage is provided.
  • The following toilet facilities are available along the route; a changing places facility, a toilet with adaptations (with left hand transfer) and standard toilets.
  • View information about accessible toilet facilities in public areas (opens new tab).
  • View more information on getting to and around the hospital (opens new tab).
  • Visitors are advised to report to the main hospital reception to be escorted to the Mildred Creak Unit through an alternative route via staff only double doors.
    The route shown is the most accessible alternative route whilst the department lift is out of service.

Parking (Guilford Street On-street Parking)

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Parking View
    • On-street designated Blue Badge parking and standard parking is available.
    • The on-street designated Blue Badge parking bays are located on Guilford Street.
    • The Blue Badge bays are clearly marked and signposted.

Entrance (Main Entrance)

  • This entrance is located off Guilford Street.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is an intercom at a height of 104cm.
  • There is a key fob/card reader at a height of 85cm.
  • There are double automatic doors.
  • The doors open towards you.
  • The width of the opening is 134cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.
  • This entrance gives access to the street level of the hospital.

Reception (Main Entrance Reception)

  • Location View
    • The reception is located on the second floor.
    • The distance from lift 5 is 10m.
  • Route View
    • The most accessible route to the reception has step-free level access.
    • There is an automatic door along the most accessible route.
  • Access View
    • There is step-free level access to the reception.
    • The height of the reception desk is 120cm.
    • There is a lowered section at the desk.
    • The height of the lowered section is 75cm.
    • The reception has windows and patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • There is not a hearing assistance system.
    • There is background noise in this area.
    • The flooring is shiny.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: chairs without armrests and benches.
    • Furniture available in this area includes: tables.

Lift (Morgan Stanley Building - Lift 5)

  • The lift surveyed is located to the right, as you enter the main entrance.
  • The distance from the main entrance is 7m.
  • The most accessible route to the lift has step-free level access.
  • There are no doors to open along the most accessible route.
  • Standard Lift View
    • Levels S and 2 can be accessed by this lift.
    • The lift door has a high colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 2,000kg.
    • The external lift control buttons have tactile markings.
    • The control buttons have a low colour contrast.
    • All of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 150cm.
    • The internal dimensions of the lift are 148cm (width) x 276cm (depth).
    • The internal lift control buttons have tactile markings.
    • The control buttons have a high colour contrast.
    • The majority of the internal controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a list of floor services/facilities, a visual floor indicator, an audible announcer and an intercom hearing assistance system.
    • The lift has a separate door to exit.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
    • There are other lifts available at this location which vary in size.

Lift (Southwood Building - Hospital School - Lift 1)

  • The lift surveyed is located along the corridor on the right, as you enter the Southwood Building.
  • The distance from the Southwood Building entrance is 52m.
  • The most accessible route to the lift has a slight ramp.
  • Doors are held open along the most accessible route.
  • Standard Lift View
    • Levels 1, 2, 3, 4, 5, 6, 7, 8, and 9 can be accessed by this lift.
    • The lift door has a high colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 1,000kg.
    • The external lift control buttons have tactile markings.
    • The control buttons have a high colour contrast.
    • Some of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 99cm.
    • The internal dimensions of the lift are 122cm (width) x 202cm (depth).
    • The internal lift control buttons have tactile markings.
    • The control buttons have a high colour contrast.
    • The majority of the internal controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a list of floor services/facilities, a visual floor indicator, an audible announcer, an intercom hearing assistance system and a mirror to aid reversing.
    • Lighting levels were even at the time of the survey.
    • There are other lifts available at this location which are of a similar size.

Department / Service (Owl Outpatients)

  • Location and Access View
    • Owl Outpatients is located within level 6 of the Southwood Building.
    • There is written text signage on or near the door.
    • There is step-free level access into this area.
    • There is an intercom at a height of 147cm.
    • There are double manual doors with a high visual contrast.
    • The doors open towards you.
    • The width of the opening is 130cm.
    • There is a push pad or push button to exit at a height of 118cm.
  • Getting Around View
    • There is step-free level access throughout.
    • Access throughout may include manual doors.
    • Some flooring is shiny.
    • The walls and floor have a high visual contrast.
    • There is no (or very little) background noise in this area.
    • Wayfinding signage is not provided.
    • Lighting levels were even at the time of the survey.
    • Lighting levels are adjustable.
  • Facilities and Services View
    • There are 8 consultation/medical rooms available.
    • There is a clearly signed portable hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
    • The following facilities are available for patients: a toilet with adaptations and a standard toilet.

Toilet and Changing Facilities (Owl Outpatients)

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located opposite the Owl Outpatients and Mildred Creak reception.
    • The toilet with adaptations has a left hand transfer space.
    • The male and female toilet facilities are located opposite the Owl Outpatients and Mildred Creak reception.

Reception (Owl Outpatients and Mildred Creak Unit)

  • The reception is located just beyond the Owl Outpatients and Mildred Creak Unit entrance, to the right.
  • The distance from the Owl Outpatients and Mildred Creak Unit entrance is 1m.
  • There is step-free level access to reception.
  • The height of the reception desk is 112cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 76cm.
  • The reception has windows.
  • There is a clearly signed portable hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is no (or very little) background noise in this area.
  • Lighting levels were low at the time of the survey.
  • Lighting levels are adjustable.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests and sofas.
  • Furniture available in this area includes: tables.
  • Some seating is fixed.

Consultation / Medical Room (Consultation 6)

  • There are 8 consultation/medical rooms available.
  • The room surveyed was; Consultation 6.
  • The room is located along the Owl Outpatients corridor, past the reception and to the right.
  • The most accessible route to the room has step-free level access and manual doors.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 84cm.
  • There is step-free level access throughout the room.
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs without armrests, height adjustable chairs, bariatric chairs with armrests and bariatric chairs without armrests.
  • Furniture available in the room includes: tables and height adjustable tables.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.

Consultation / Medical Room (Consultation 11)

  • There are 8 consultation/medical rooms available.
  • The room surveyed was; Consultation 11.
  • The room is located along the main Owl Outpatients corridor, to the left.
  • The most accessible route to the room has step-free level access and manual doors.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 84cm.
  • There is step-free level access throughout the room.
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests and chairs without armrests.
  • Furniture available in the room includes: tables and height adjustable tables.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.

Toilet with Adaptations (Left hand transfer)

  • Location and Access View
    • The toilet surveyed is located opposite the Owl Outpatients and Mildred Creak reception.
    • The distance from the Owl Outpatients and Mildred Creak entrance is 3m.
    • The most accessible route to the toilet has step-free level access and manual doors.
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens inwards and has a high visual contrast.
    • The width of the door opening is 85cm.
    • The door has a locking handle.
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door .
  • Dimensions and Features View
    • The dimensions of the cubicle are 170cm (width) x 283cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 83cm (from the side of the toilet pan).
    • There is a push button flush on the wall above the cistern.
    • There is no horizontal grab rail for the toilet.
    • There is no vertical grab rail for the toilet.
    • There is no dropdown rail for the toilet.
    • The toilet seat is 45cm from the floor.
    • The toilet seat has a high visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 80cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a lever mixer tap.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 92cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a high visual contrast.
    • The towel dispenser is 127cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm but it was tied up at the time of the survey.
    • There is a full length mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin and a pedal bin.
    • There are multiple coat hooks.
    • The coat hooks are 108cm and 143cm from the floor.
    • The height of the baby change facility when in use is 78cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.