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PALS - Patient Advice Liaison Service

Great Ormond Street Hospital, Great Ormond Street, London Borough of Camden, London, WC1N 3JH

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Access Guide

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Getting To (PALS - Patient Advice Liaison Service)

  • PALS - Patient Advice Liaison Service is/are located on Level 2 of the Variety Club Building.
  • Access to PALS - Patient Advice Liaison Service is via the main hospital entrance.
  • Enter through the main hospital entrance, and turn right.
    Take either lift 5 or 6, in the Morgan Stanley Building, to Level 2.
    Take a left to exit the Lift lobby and carry on straight ahead, past the reception.
    Follow the corridor and turn right at the end of the corridor.
    Carry on along the main hospital corridor and take a left half way through the corridor.
    The entrance to PALS is located in the rear right of the old main reception foyer.
  • There is step free access to PALS - Patient Advice Liaison Service.
  • PALS - Patient Advice Liaison Service is approximately 75m from the main hospital entrance.
  • There are resting areas along the route.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Parking (Guilford Street On-street Parking)

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Parking View
    • On-street designated Blue Badge parking and standard parking is available.
    • The on-street designated Blue Badge parking bays are located on Guilford Street.
    • The Blue Badge bays are clearly marked and signposted.

Entrance (Main Entrance)

  • This entrance is located off Guilford Street.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is an intercom at a height of 104cm.
  • There is a key fob/card reader at a height of 85cm.
  • There are double automatic doors.
  • The doors open towards you.
  • The width of the opening is 134cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.
  • This entrance gives access to the street level of the hospital.

Lift (Morgan Stanley Building - Lift 5)

  • The lift surveyed is located to the right, as you enter the main entrance.
  • The distance from the main entrance is 7m.
  • The most accessible route to the lift has step-free level access.
  • There are no doors to open along the most accessible route.
  • Standard Lift View
    • Levels S and 2 can be accessed by this lift.
    • The lift door has a high colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 2,000kg.
    • The external lift control buttons have tactile markings.
    • The control buttons have a low colour contrast.
    • All of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 150cm.
    • The internal dimensions of the lift are 148cm (width) x 276cm (depth).
    • The internal lift control buttons have tactile markings.
    • The control buttons have a high colour contrast.
    • The majority of the internal controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a list of floor services/facilities, a visual floor indicator, an audible announcer and an intercom hearing assistance system.
    • The lift has a separate door to exit.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
    • There are other lifts available at this location which vary in size.

Opening Times (PALS)

  • Monday 10:00 - 17:00.
  • Tuesday 10:00 - 17:00.
  • Wednesday 10:00 - 17:00.
  • Thursday 10:00 - 17:00.
  • Friday 10:00 - 17:00.
  • Saturday Closed.
  • Sunday Closed.

Room / Area (Office)

  • There is / are 1 room(s) / area(s) available.
  • The name / number of the room / area surveyed was; Office.
  • The room / area is approximately 11m from the main hospital entrance.
  • There is level access to the room / area.
  • There is a/are door(s) into the room / area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are easy to open.
  • The width of the door opening is 87cm (2ft 10in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • All chairs have armrests available.
  • All tables are permanently fixed.
  • There is a hearing assistance system.
  • The system is a portable loop.
  • The room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room / area.
  • Lighting levels are moderate to good.

Room / Area (Interview Room)

  • There is / are 1 room(s) / area(s) available.
  • The name / number of the room / area surveyed was; Interview Room.
  • The room / area is approximately 7m from the office entrance.
  • There is level access to the room / area.
  • There is not a/are not door(s) into the room / area.
  • The width of the door opening is 98cm (3ft 3in).
  • The type of flooring is vinyl/laminate.
  • There is not room for a wheelchair user to manoeuvre.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • All chairs have armrests available.
  • No tables are permanently fixed.
  • There is a hearing assistance system.
  • The system is a portable loop.
  • The room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room / area.
  • Lighting levels are good.

Toilet with Adaptations

  • The nearest accessible toilet is next to the main hospital entrance.

Standard Toilet(s)

  • The nearest standard toilets are next to the main hospital entrance.

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