You are on Summary. Skip to the next section.

Summary

• This is a non patient office.
• Services on the second floor include: Greater Manchester Mental Health staff offices for Trafford Community Mental Health Services.

You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • When coming from the north, drive south on the A56 (Cross Street) and turn right on to Atkinson Road. The venue will be on the left as you come into this road.
    When coming from the south, drive north on the A56 (Cross Street) and turn left on to Atkinson Road. The venue will be on the left as you come into this road.
  • Crossgate House has a private car park to the rear of the building with 2 Blue Badge bays.
    The car park is for Crossgate House staff only, but visitors can arrange to park there prior to arrival.
• By Bus View
  • The nearest bus stop is Ashfield Road on Cross Street.
    Bus Routes 18, 245, 262, 263 Sapphire, 272 and 756 run from this stop.
• By Train View
  • The nearest train station is Humphrey Park, which is approximately 2.2 miles from the venue.
• By Tram View
  • The nearest tram stop Sale Station.
• Useful Links View
  • A Google maps view of the venue and the A56 (Cross Street).
  • To view the web page described above click here (opens in new tab).
  • Buses in Greater Manchester.
  • To view the web page described above click here (opens in new tab).
  • Humphrey Road Station (Northern Railway).
  • To view the web page described above click here (opens in new tab).
  • Sale Tram Stop (Transport for Greater Manchester).
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• A member of staff trained in BSL skills is normally on duty.
• Staff are trained to British Sign Language level 3.
• Language interpreters can be provided on request.
• The alternative formats documents can be provided in include; Braille on request, large print, Makaton on request, different languages on request, voice recognition CD on request and audio on request.
• There is a wheelchair to borrow to use around the building.
• Water bowls for assistance dogs are available.
• Home visits services are available.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:00 - 17:00.
• Tuesday 09:00 - 17:00.
• Wednesday 09:00 - 17:00.
• Thursday 09:00 - 17:00.
• Friday 09:00 - 17:00.
• Saturday Closed.
• Sunday Closed.

You are on Getting To (Trafford Community Mental Health Services). Skip to the next section.

Getting To (Trafford Community Mental Health Services)

• Trafford Community Mental Health Services is/are located on the second floor of Crossgate House.
• Access to Trafford Community Mental Health Services is via the Crossgate House main entrance.
• Enter via the Crossgate House main entrance, head forward and use one of the lifts ahead to go to the second floor. Upon exiting the lift, turn right and Trafford Community Mental Health Services will be located to the right.
• There is step free access, via lift, to Trafford Community Mental Health Services.
• Trafford Community Mental Health Services is approximately 2m from the lift.
• Wayfinding signage is not provided.
• Dementia friendly signage is not provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

You are on Parking (Crossgate House Staff Parking). Skip to the next section.

Parking (Crossgate House Staff Parking)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located to the rear of the venue.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 2 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 300cm x 480cm (9ft 10in x 15ft 9in).
  • The nearest Blue Badge bay is 5m (5yd 1ft) from the Crossgate House car park entrance.
  • The furthest Blue Badge bay is 7m (7yd 1ft) from the Crossgate House car park entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are dropped kerbs.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.

You are on Outside Access (Crossgate House Main Entrance). Skip to the next section.

Outside Access (Crossgate House Main Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the building.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is an intercom.
  • The height of the intercom is 125cm (4ft 1in).
  • There is a door release button when exiting.
  • The height of the door release button is 100cm (3ft 3in).
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 96cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
• Ramp/Slope Details View
  • The ramp/slope is located on the path leading to the entrance.
  • The ramp/slope gradient is steep.

You are on Outside Access (Crossgate House Car Park Entrance). Skip to the next section.

Outside Access (Crossgate House Car Park Entrance)

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• Entrance Details View
  • This information is for the entrance located at the rear of the building, within the car park.
  • The entrance area/door is not clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is an intercom.
  • The height of the intercom is 126cm (4ft 2in).
  • There is not a door release button when exiting.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The door(s) is/are heavy.
  • The width of the door opening is 83cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
• Ramp/Slope Details View
  • The ramp/slope is located in front of the entrance.
  • The ramp/slope gradient is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on the left going up the ramp.

You are on Reception (Crossgate House). Skip to the next section.

Reception (Crossgate House)

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• Reception View
  • The reception point is located to the left after you enter the building.
  • The reception point is approximately 4m (4yd 1ft) from the Crossgate House main entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is high (110cm+).
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is tiles.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There are two seater sofas.
  • No tables are permanently fixed.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are good.
• Comments View
  • If the reception desk is not staffed, there is a number to contact on the desk.

You are on Other Floors (Crossgate House). Skip to the next section.

Other Floors (Crossgate House)

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • There are manual, heavy, single doors to enter and exit the stairwell from the first floor upwards.
  • The floors which are accessible by stairs are G, 1, 2 and 3.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are not between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are not provided on landings.
  • The lighting levels are good.

You are on Lift (Crossgate House). Skip to the next section.

Lift (Crossgate House)

• There is a lift for public use.
• The lift is located ahead as you enter the Crossgate House main entrance.
• The lift is approximately 10m (10yd 2ft) from the Crossgate House main entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1, 2 and 3.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 80cm (2ft 7in).
• The dimensions of the lift are 108cm x 140cm (3ft 7in x 4ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are not within 90cm - 120cm from the floor.
• The button for the third floor is over 120cm from the floor.
• There is a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Entrance (Trafford Community Mental Health Services Entrance). Skip to the next section.

Entrance (Trafford Community Mental Health Services Entrance)

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• Entrance Details View
  • This information is for the entrance located on the second floor of Crossgate House.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 133cm (4ft 4in).
  • There is not a hand sanitiser.
  • There is a door release button when exiting.
  • The height of the door release button is 103cm (3ft 5in).
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 152cm.

You are on Reception (Trafford Community Mental Health Services). Skip to the next section.

Reception (Trafford Community Mental Health Services)

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• Reception View
  • The reception point is located to the left after you enter the Trafford Community Mental Health Services entrance.
  • The reception point is approximately 2m (2yd 7in) from the Trafford Community Mental Health Services entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is high (110cm+).
  • There is not sufficient space to write or sign documents on the counter.
  • There is not a low section of the counter (76cm or below) available.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is not a waiting area close to the reception point.

You are on Room(s) (Meeting Room). Skip to the next section.

Room(s) (Meeting Room)

• The room surveyed was Meeting Room.
• Meeting Room is located to the rear left of the main corridor.

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• Access View
  • There is not wayfinding signage on route to the room(s).
  • There is written signage for the room, in upper and lower case lettering, that is clearly visible.
  • The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • Signage for the room(s) is available in upper and lower case lettering that is clearly visible.
  • The colour contrast between the external door and wall is fair.
  • The colour contrast between the internal door and wall is fair.
  • There is step-free access into the room(s).
• Room Details View
  • The door(s) open(s) away from you (push).
  • The door(s) for the room(s) is/are not push pad activated.
  • The door(s) is/are single.
  • The door opening width(s) is/are 75cm+ for the room(s).
  • The door has a closer and maybe difficult for some to open.
  • There is not a hearing assistance system for the room(s).
  • This room has a television screen and a whiteboard.
  • There is not a red flashing fire alarm beacon in the room(s).
  • There is not fixed furniture within the room(s).
  • The clear floor space beneath tables in the room(s) is 70cm.
  • A height adjustable table/bench is not available.
  • There is not sufficient space for a wheelchair user to turn within the room.
  • Furniture can be reconfigured to allow a turning space for wheelchair users.
  • There are some chairs with armrests on both side within the room(s).
  • The type of flooring in the room(s) is carpet.
  • Floor coverings in the room(s) are even with no trip hazards.
  • The colour contrast between the walls and floor is good.
  • Light switches are between 75cm and 120cm (4ft) from floor level.
  • The lighting levels are good.

You are on Room(s) (Interview Room 3). Skip to the next section.

Room(s) (Interview Room 3)

• The room surveyed was Interview Room 3.
• Interview Room 3 is located to the rear right of the main corridor.

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• Access View
  • There is not wayfinding signage on route to the room(s).
  • There is written signage for the room, in upper and lower case lettering, that is clearly visible.
  • The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • Signage for the room(s) is available in upper and lower case lettering that is clearly visible.
  • The colour contrast between the external door and wall is poor.
  • The colour contrast between the internal door and wall is poor.
  • There is step-free access into the room(s).
• Room Details View
  • The door(s) open(s) towards you (pull).
  • The door(s) for the room(s) is/are not push pad activated.
  • The door(s) is/are single.
  • The door opening width(s) is/are 75cm+ for the room(s).
  • The door has a closer and maybe difficult for some to open.
  • There is not a hearing assistance system for the room(s).
  • There is not a red flashing fire alarm beacon in the room(s).
  • There is fixed furniture within the room(s).
  • The clear floor space beneath tables in the room(s) is 70cm.
  • A height adjustable table/bench is not available.
  • There is sufficient space for a wheelchair user to turn within the room.
  • There are some chairs with armrests on both side within the room(s).
  • The type of flooring in the room(s) is carpet.
  • Floor coverings in the room(s) are even with no trip hazards.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Area(s). Skip to the next section.

Area(s)

• The facilities/services located on the second floor include; Trafford Community Mental Health Services.
• There is step-free access throughout the building via lift(s).
• There are not doors in lobby areas/corridors/walkways which have to be opened manually.
• The type of flooring in corridors/walkways is carpet.
• The main walkway(s)/aisle(s) in the open plan office(s) are wide enough for wheelchair users to pass.
• The type of flooring in the open plan/communal areas is carpet.
• There is good colour contrast between the walls and floor in all areas.
• There are no height adjustable desks in this area.
• There are desks which are potentially accessible for wheelchair users in this area.
• Seating in this area includes; adjustable chairs with wheels and armrests and adjustable chairs with wheels but no armrests.
• Wayfinding signage is not provided.
• The colour, design and typeface of signs is consistent throughout the floor/area.
• There is no overhead signage in this area.
• Dementia friendly signage is not provided.
• None of the doors in this area have Braille signage.
• None of the doors in this area have tactile signage.
• There is not background music in this area.
• There is not a hearing assistance system in the communal areas of the building.

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• Refreshment Area(s) View
  • There are no communal refreshment areas.
• Breakout Area(s) View
  • There is a clear unobstructed route to the breakout area(s).
  • There is room for a wheelchair user within the breakout space(s).
  • The following types of seating can be found in breakout space(s); chairs without armrests.
  • The clear floor space beneath tables in the breakout space(s) is 72cm.
  • Vending machines are not available.
  • A cash machine is not available.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located in the main lobby area on the second floor of Crossgate House.
  • This accessible toilet is approximately 8m (8yd 2ft) from the lift.
  • There is step-free access into the accessible toilet, via lift.
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is light.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 94cm (3ft 1in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 130cm x 175cm (4ft 3in x 5ft 9in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The height of the light switch/pull cord is 90cm from floor level.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 65cm (2ft 2in).
  • The transfer space is obstructed by a female sanitary bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is poor.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The contrast between the walls and floor is poor.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and general waste (with no lid) disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • The toilet has a cistern.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is poor.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 95cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The contrast between the towel dispenser and the wall is poor.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is poor.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located in the main lobby area on the second floor of Crossgate House.
  • There is step-free access into the toilet(s), via lift.
  • The standard toilet(s) is/are approximately 8m from the lift.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial signage on or near the toilet door.
  • It was not possible to access the male toilet.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 78cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are good.