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Church Walk Surgery

Church Walk, Eastwood, Nottinghamshire, NG16 3BH

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Access Guide

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Introduction

  • Services / facilities within the building include Practice Nurse, Plebotomist, Diabetic Clinic, Family Planning Clinic, Cervical Smear Clinic, Blood Pressure Clinic, Antenatal Clinic, Teenage Clinic, Minor Surgery and Cryotherapy, Child Health Clinic and Health Visitors.
  • Comments View
    • The venue is all on the ground floor, however the ground floor has a split level area. The raised area is to the left hand side of the rececption desk.

Opening Times

  • Monday 07:00 - 19:30.
  • Tuesday 08:00 - 18:30.
  • Wednesday 08:00 - 18:30.
  • Thursday 08:00 - 18:30.
  • Friday 08:00 - 18:30.
  • Saturday Closed.
  • Sunday Closed.

Location

  • The venue is situated within the centre of the town.
  • This venue is situated in Eastwood.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Eastwood and Langley Mill.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • The car park is at the front of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There are 2 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 330cm x 450cm (10ft 10in x 14ft 9in).
    • The nearest designated bay is 30m (33yd) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main doors open automatically.
  • The doors are single width.
  • The door opening is 95cm (3ft 1in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open automatically.
    • The doors are single width.
    • The door opening is 95cm (3ft 1in) wide.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • The width of the ramp or slope is 130cm (4ft 3in).

Reception

  • The desk is 5m (5yd 18in) from the entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high height.
  • The desk has a lowered section.
  • The desk is generally staffed.
  • Lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.
  • There is a touch screen.
  • The touch screen is not at a suitable height for a wheelchair user.
  • There is a prescription box.
  • The prescription box is not at a suitable height for a wheelchair user.
  • There is a bell to attract attention.
  • The bell is not at a suitable height for a wheelchair user.
  • There is sufficient space to write or sign documents on the desk.

Inside Access

  • There is not level access to the service.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Customers cannot charge scooters or wheelchairs at the venue.
  • Route finding signage is available.
  • The type of flooring in walkways and corridors is non slip.
  • Lighting levels are bright.

Level Change (Raised Area)

  • There are steps to access this area / service.
  • The steps are located leading to the raised area.
  • There is / are 3 step(s) to the area / service.
  • The steps are clearly marked.
  • The steps are deep.
  • The steps do have handrails.
  • The handrails are on the right going up.
  • Lighting levels at the steps are bright.
  • There is a standard and / or platform lift to access this service.
  • The lift does bypass the steps.

Lift

  • There is a lift for public use.
  • The lift is located to the left hand side of the reception desk.
  • The lift is 6m (19ft 8in) from main entrance.
  • The lift is a platform lift.
  • The floors which are accessible by this lift are lower level / upper level.
  • Staff do need to be notified for use of the lift.
  • The clear door width is 83cm (2ft 9in).
  • The dimensions of the lift are 85cm x 125cm (2ft 9in x 4ft 1in).
  • There are separate entry and exit doors in the lift.

Waiting Room / Area (Waiting Room A)

  • There is a waiting room / area.
  • The waiting room / area is 3m (9ft 10in) from the entrance .
  • There is level access into the waiting room / area.
  • There are not doors into the waiting room / area.
  • There is room for a wheelchair user to manoeuvre.
  • The type of flooring is vinyl.
  • Some chairs are permanently fixed.
  • Some chairs with armrests are available.
  • Announcements are audible.
  • Information is available in large print on request and different languages.
  • The room does have background music playing.
  • There is a television.
  • Subtitles are not available.
  • Vending machines are not available.
  • There is space for an assistance dog to rest.
  • Lighting levels are bright.

Waiting Room / Area (Waiting Room B)

  • There is a waiting room / area.
  • There is level access into the waiting room / area.
  • There is not a/are not door(s) into the waiting room / area.
  • The type of flooring is vinyl/laminate.
  • All chairs are permanently fixed.
  • Chairs with armrests are not available.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is a television.
  • Subtitles are not available.
  • Vending machines are not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are bright.

Consultation / Treatment Room (Treatment Room)

  • There are 14 consultation/treatment rooms available.
  • The consultation / treatment room is 16m (17yd) from the entrance .
  • There is level access to the consultation / treatment room.
  • There are doors into the consultation / treatment room.
  • The main doors open away from you (push).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 80cm (2ft 7in) wide.
  • The type of flooring is vinyl.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist is not available.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair is not adjustable.
  • No chairs with armrests available.
  • Lighting levels are bright.

Consultation / Treatment Room (Consultation Room 2)

  • The consultation / treatment room is 23m (25yd) from the entrance .
  • There is level access to the consultation / treatment room.
  • The type of flooring is wood.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is not adjustable.
  • A hoist is not available.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair is not adjustable.
  • All chairs with armrests available.
  • The room does not have background music playing.
  • Lighting levels are bright.

Consultation / Treatment Room (Consultation Room 3)

  • The consultation / treatment room is 18m (20yd) from the entrance .
  • There is level access to the consultation / treatment room.
  • There are doors into the consultation / treatment room.
  • The main doors open away from you (push).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 70cm (2ft 4in) wide.
  • The type of flooring is wood.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist is not available.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair is not adjustable.
  • No chairs with armrests available.
  • Lighting levels are bright.

Consultation / Treatment Room (H.C.A)

  • The room surveyed was H.C.A.
  • The consultation / treatment room is 15m (16yd) from the lift .
  • There is level access to the consultation / treatment room.
  • There are doors into the consultation / treatment room.
  • The main doors open away from you (push).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 71cm (2ft 4in) wide.
  • The type of flooring is vinyl.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is not adjustable.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair is not adjustable.
  • No chairs with armrests available.
  • Lighting levels are bright.

Accessible Toilet

  • There is an/are accessible toilet(s) within this venue designated for public use.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is no signage on or near the toilet door.
    • This accessible toilet is located to the rear of waiting room A.
    • This accessible toilet is approximately 20m (21yd 2ft) from the entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is heavy.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The dimensions of the accessible toilet are 186cm x 208cm (6ft 1in x 6ft 10in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 140cm (4ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are coat hook(s).
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on the right.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 44cm (1ft 5in).
    • There is a hand dryer.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • There is a wash basin.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 90cm (2ft 11in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Comments View
    • There is a full length mirror on the rear of the door.
    • Baby change facilities are located within the venue.
    • The baby change facilities are located within the accerssible toilet.
    • The height of the baby change table once extended is 90cm (2ft 11in).
    • Inside the venue, there is level access to the baby change facility.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Staff do receive deaf awareness training.
  • Documents are available in Braille on request, large print on request, Makaton on request and different languages on request.
  • Water bowls for assistance dogs are available.
  • Staff who speak different languages are not generally on duty.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.
  • A member of staff trained in Makaton is not generally on duty.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and walking sticks.
  • To obtain mobility aids please contact reception.