You are on Overview. Skip to the next section.

Overview

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• About View
  • Facilities available in the venue include: cycling studio, gym, soft play, sports hall, squash courts, studios and swimming pools.
  • View information on opening times
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • There is on-street standard parking.
  • The nearest train station is Redhill.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab)
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout.
  • The following areas have step-free access via ramps or slopes: squash courts and Adventureland soft play.
  • The following areas have stepped access: squash courts and Adventureland soft play.
  • Access throughout may include manual doors and doors permanently held open.
  • The lower ground, ground and first floors can be accessed via a standard lift and stairs.
• Getting Help and Assistance View
  • There is seating available.
  • There is a fixed hearing assistance system.
  • Documents are available in the following formats: large print.
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located to the rear of the venue.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • The height of the restriction barrier is 206cm.
  • There are 5 designated Blue Badge parking bays available.
  • The Blue Badge bays are signposted and have markings which are faded.
  • The surveyed Blue Badge parking bay dimensions are 290cm (width) x 460cm (depth).
  • There is a marked zone to one side but not at the rear.
  • The width of the marked zone is 120cm.
  • The nearest designated bay is 18m from main entrance.
  • The most accessible route from the Blue Badge parking has steep ramps or slopes, doors permanently held open and automatic doors.
  • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
  • The blue badge bays are located on steep slopes.
    There is a steep slope in front of the entrance doors.
• Charges and Restrictions View
  • Parking is free for all users.
  • Clearly presented parking signs are available.
  • Parking is free for 4 hours, no return within 2 hours.
• Drop-off Point View
  • There is not a designated drop-off point available.
• On-street Parking View
  • On-street standard parking is available.

You are on Access To. Skip to the next section.

Access To

• The distance from main entrance is 18m.
• The most accessible route has steep ramps or slopes.
• The slope has a steep gradient.
• The ramp is between 75cm and 150cm wide with no handrails.
• There is written text signage on or near the entrance.
• The ramp has a steep gradient.
• The ramp is over 150cm wide with no handrails.

You are on Entrance (Main). Skip to the next section.

Entrance (Main)

• This entrance is located to the left of the blue badge spaces.
• The approach to the entrance has uneven surfaces.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free access via ramp at the entrance.
• The ramp has a steep gradient.
• The ramp is over 150cm wide with no handrails.
• There are double automatic doors at this entrance.
• The doors are permanently held open.
• The width of the opening is 131cm.
• There is a small lip on the threshold of the opening.
• The doors have a high visual contrast.
• There is step-free level access as you enter.

You are on Reception. Skip to the next section.

Reception

• The reception is located directly beyond the main entrance doors.
• The distance from main entrance is 5m.
• There is step-free level access to reception.
• The height of the reception desk is 116cm.
• There is not a lowered section at the desk.
• The reception has glazed screens.
• There is a clearly signed portable hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is no (or very little) background noise in this area.
• Lighting levels were even at the time of the survey.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: chairs with armrests.
• Furniture available in this area includes: tables.
• There are security barriers which are operated by key card.

You are on Getting Around (Ground Floor). Skip to the next section.

Getting Around (Ground Floor)

• There is step-free level access throughout all areas, this may include the use of a lift.
• Access throughout may include manual doors.
• Some flooring is shiny.
• There is a low visual contrast between the walls and floor in the majority of walkways.
• There is no (or very little) background noise.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout.
• Seating available in the walkways includes: sofas and chairs with armrests.
• Lighting levels vary due to the size of the space.
• The ground floor has the following facilities:
  Reception, Café, Group Cycle Studio, Studio One and the Spectator Viewing Area.

You are on Eating and Drinking (Chapters Cafe). Skip to the next section.

Eating and Drinking (Chapters Cafe)

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• Location and Service View
  • The most accessible route has step-free level access.
  • This area has staff who can provide assistance with ordering, numerous seating options and a counter where food and drink can be ordered.
  • Full table service is not available.
  • Menus are wall-mounted.
  • The following dietary requirements can be catered for: dairy free, lactose free and vegetarian.
  • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • There is not a hearing assistance system.
• Order and Payment View
  • The service counter was surveyed.
  • There is step-free level access to the counter.
  • The height of the counter is 85cm.
  • There is not a lowered section at the counter.
  • The counter has glazed screens which may affect the ability of someone to lip read.
  • The height of the tray rail is 85cm.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs without armrests, sofas, benches and high stools.
  • Furniture available in this area includes: tables, coffee tables and high tables.
  • Some tables are fixed.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There is no (or very little) background noise in this area.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located to the left of the reception desk.
• The distance from main entrance is 6m.
• The most accessible route to the lift has step-free level access.
• The lower ground, ground and first floors are accessed by this lift.
• The lift door has a medium visual contrast.
• The external lift control buttons have tactile markings, a low colour contrast and Braille markings.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 80cm.
• The internal dimensions of the lift are 99cm (width) x 148cm (depth).
• The internal lift control buttons have Braille markings, a high visual contrast and tactile markings.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a list of floor services/facilities, a visual floor indicator and a separate door to exit.
• Lighting levels were even at the time of the survey.

You are on Stairs. Skip to the next section.

Stairs

• The stairs surveyed are located opposite the reception desk.
• The lower ground, ground and first floors can be accessed by these stairs.
• There are 20 steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are not easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrail extends horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is between 30cm and 45cm.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Getting Around (Lower Ground Floor). Skip to the next section.

Getting Around (Lower Ground Floor)

• There is step-free level access throughout all areas, this may include the use of a lift.
• The following areas have step-free access via ramps or slopes: squash courts and Adventureland soft play.
• The following areas have stepped access: squash courts and Adventureland soft play.
• Access throughout may include manual doors.
• There is a high visual contrast between the walls and floor in the majority of walkways.
• There is background noise in some areas of the venue.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout.
• Seating available in the walkways includes: benches.
• Lighting levels vary due to the size of the space.
• The venue has the following facilities: Adventureland soft play, beauty salon, changing rooms, sports hall, squash courts and swimming pools.

You are on Standard Changing Room (Dryside). Skip to the next section.

Standard Changing Room (Dryside)

• The changing room surveyed is located on the lower ground floor, to the right as you exit the lift.
• The distance from lift is 5m.
• The most accessible route to the changing room has manual doors and step-free level access.
• There is step-free level access into the changing room.
• The door opens inwards and has a medium visual contrast.
• The door requires effort to open.
• The width of the door opening is 74cm.
• Internally the door has a medium visual contrast.
• Facilities in the changing room include: a dry seat for changing, a toilet, a wash basin and a locker.
• The wash basin has a lever mixer tap.
• The toilet seat has a low visual contrast.
• Additional features include a mirror, coat hooks and a hand dryer.
• The hand dryer has a high visual contrast.
• The changing room has a waste bin.
• There is a fixed height shower head.
• The shower controls are push.
• There is no shower seat.
• The walls and floor have a low visual contrast.
• Lighting levels were even at the time of the survey.

You are on Standard Changing Room (Pool Change). Skip to the next section.

Standard Changing Room (Pool Change)

• The changing room surveyed is located on the lower ground floor, turn left as you exit the lift and the changing room is on the left.
• The distance from lift is 8m.
• The most accessible route to the changing room has a lift, manual doors and step-free level access.
• There is step-free level access into the changing room.
• The door opens inwards and has a medium visual contrast.
• The door requires effort to open.
• The width of the door opening is 72cm.
• Internally the door has a medium visual contrast.
• Facilities in the changing room include: a toilet, a wash basin, a chair/stool, a baby change table, a locker and a dry seat for changing.
• The wash basin has a lever tap.
• The toilet seat has a low visual contrast.
• Additional features include a mirror, coat hooks and a hand dryer.
• The hand dryer has a high visual contrast.
• The changing room has a waste bin and a nappy/incontinence items bin.
• The height of the baby change facility when in use is 70cm.
• There is a fixed height shower head.
• The shower controls are push.
• There is no shower seat.
• The walls and floor have a medium visual contrast.
• Lighting levels were even at the time of the survey.

You are on Pool (Main). Skip to the next section.

Pool (Main)

• This is an indoor swimming pool.
• There is step-free level access throughout this area, this may include the use of a lift.
• Access throughout this area may include slippery surfaces.
• Some flooring is shiny.
• Seating available around the pool includes: chairs without armrests.
• There is not an emergency alarm at poolside.
• Lighting levels were even at the time of the survey, with unshaded light sources.
• Access into the water is via a ladder.
• The pool is staffed at all times.
• The following adaptations are available for disabled people: hydraulic hoist and submersible wheelchair.

You are on Pool (Learner). Skip to the next section.

Pool (Learner)

• This is an indoor swimming pool.
• There is step-free level access throughout this area, this may include the use of a lift.
• Access throughout this area may include slippery surfaces.
• Seating available around the pool includes: chairs without armrests.
• There is not an emergency alarm at poolside.
• Lighting levels were even at the time of the survey, with unshaded light sources.
• Access into the water is via steps.
• The ramp has a handrail on the left going down.
• There are 3 steps with a handrail on the left going down.
• The handrail is easy to grip.
• The handrail covers the flight of the steps throughout its length.
• The steps are clearly marked.
• The pool is staffed at all times.

You are on Getting Around (First Floor). Skip to the next section.

Getting Around (First Floor)

• There is step-free level access throughout all areas, this may include the use of a lift.
• Access throughout may include manual doors and doors permanently held open.
• Some flooring is shiny.
• There is a high visual contrast between the walls and floor in all walkways.
• There is background noise which varies depending on the time of day.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout.
• Seating available in the walkways includes: sofas.
• Lighting levels were even at the time of the survey, with unshaded light sources.
• The venue has the following facilities: Gym and Studio 2.

You are on Gym. Skip to the next section.

Gym

• The gym is located on the first floor along the corridor on the left as you exit the lift.
• There is step-free level access into the gym.
• There are double manual doors with a medium visual contrast.
• The doors open towards you.
• The doors require effort to open.
• The width of the opening is 103cm.
• There is step-free level access throughout, this may include the use of a lift.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• The gym is staffed at specific times.
• Some flooring is shiny.
• The walls and floor visual contrast varies between low and high.
• There is clear manoeuvring space between equipment (150cm x 150cm).
• Equipment includes free weights, cable resistance machines, upper body machines where fixed seats can be removed and arm cycles.
• There is not a hearing assistance system.
• There is background noise in this area.
• Lighting levels were low at the time of the survey.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 3 toilets with adaptations.
  • Toilets with adaptations are located on the lower ground, ground and first floors.
  • The transfer space varies between left and right in the toilets with adaptations.
  • The male and female toilet facilities are located on the ground floor beyond the entrance barriers.
  • The male and female toilet facilities are located on the lower ground floor opposite the Adventureland soft play..
  • The male and female toilet facilities are located on the first floor to the left of the gym entrance. .
• Changing Places and Changing Facilities View
  • Standard changing facilities are located in the Dryside and Pool changing rooms on the ground floor.
  • Parent and baby changing facilities are located on the lower ground floor opposite the Adventureland soft play.
• Washroom and Shower Facilities View
  • The shower facilities which have adaptations are located in the changing room with adaptations on the lower ground floor.
  • Standard shower facilities are located in the Dryside and Pool changing rooms on the ground floor.

You are on Changing Room with Adaptations (Lower Ground Floor - Left Hand Transfer). Skip to the next section.

Changing Room with Adaptations (Lower Ground Floor - Left Hand Transfer)

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• Access View
  • The changing room surveyed is located on the lower ground floor to the right of the pool changing room entrances.
  • The distance from lift is 10m.
  • The most accessible route to the changing room has manual doors and a lift.
  • There is step-free level access into the changing room.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a medium visual contrast.
  • The door is easy to open.
  • The width of the door opening is 86cm.
  • The door has a twist lock.
  • Internally the door has a medium visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • Facilities available in the changing room include: a dry seat for changing, a wheel-in shower, a locker, a wash basin, a locker at a suitable height for a wheelchair user and a toilet.
  • The dimensions of the changing room are 294cm (width) x 500cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left of the toilet as you look at it.
  • The lateral transfer space is 220cm (from the side of the toilet pan).
  • There is a lever flush on the right as you look at the toilet.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a medium visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a medium visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a medium visual contrast.
  • The toilet seat is 46cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a medium visual contrast.
  • The toilet roll holder is 104cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 70cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 110cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 95cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The changing room has a waste bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 134cm from the floor.
  • There is room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
  • There is an adjustable shower head.
  • There is a flip-down shower seat.
  • The shower seat is 49cm from the floor.
  • The shower controls are twist turn mixer.
  • There are grab rails and a dropdown rail for the shower.
  • The shower grab rails have a high visual contrast.
  • The shower dropdown rail has a high visual contrast.
  • There is a pull cord emergency alarm for the shower, however it is not within 10cm from the floor.
  • The walls and floor have a medium visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is an additional entrance / exit to this facility opposite the learner pool.

You are on Toilet with Adaptations (Ground Floor - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Ground Floor - Right Hand Transfer)

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• Access View
  • The toilet surveyed is located at the rear of the standard male toilets on the ground floor .
  • The distance from main entrance is 25m.
  • The most accessible route to the toilet has step-free level access and manual doors.
  • There is step-free level access into the facility.
  • The door opens outwards and has a medium visual contrast.
  • The door is easy to open.
  • The width of the door opening is 88cm.
  • The door has a sliding bolt lock.
  • Internally the door has a medium visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 147cm (width) x 292cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet.
  • The lateral transfer space is 78cm (from the side of the toilet pan).
  • There is a lever flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a medium visual contrast.
  • The toilet roll holder is 106cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a medium visual contrast.
  • The soap dispenser is 115cm from the floor.
  • There is not a towel dispenser.
  • There is not a hand dryer.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is no mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin.
  • There is one coat hook.
  • The coat hook is 165cm from the floor.
  • The height of the baby change facility when in use is 71cm.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There are hand washing facilities in the standard toilets.

You are on Toilet with Adaptations (First Floor - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (First Floor - Right Hand Transfer)

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• Access View
  • The toilet surveyed is located to the rear of the standard male toilets.
  • The distance from lift is 30m.
  • The most accessible route to the toilet has doors permanently held open, manual doors and a lift.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a medium visual contrast.
  • The door is easy to open.
  • The width of the door opening is 85cm.
  • The door has a sliding bolt lock.
  • Internally the door has a medium visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 230cm (width) x 176cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet.
  • The lateral transfer space is 165cm (from the side of the toilet pan).
  • There is a lever flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a medium visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 47cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a medium visual contrast.
  • The toilet roll holder is 115cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a medium visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a medium visual contrast.
  • The soap dispenser is 110cm from the floor.
  • There is not a towel dispenser.
  • There is not a hand dryer.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is no mirror.
  • There is no shelf.
  • The cubicle has no disposal facilities.
  • There is one coat hook.
  • The coat hook is 160cm from the floor.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels were low at the time of the survey.
  • There are hand washing and disposal facilities in the standard toilets.

You are on Standard Toilet Facilities. Skip to the next section.

Standard Toilet Facilities

• The male standard toilet facilities were surveyed.
• The toilets are located on the ground floor directly beyond the entrance barriers on the left.
• The distance from the main entrance is 15m.
• The most accessible route has manual doors and step-free level access.
• There is step-free level access into the toilets.
• There is pictorial and written text signage on or near the door.
• The door opens inwards and has a medium visual contrast.
• The door requires effort to open.
• The width of the door opening is 90cm.
• Internally the door has a low visual contrast.
• There are no ambulant toilet facilities available.
• There is a wash basin, a wall mounted soap dispenser, a baby changing table and a hand dryer available.
• The wash basin has a lever mixer tap.
• The height of the baby change facility when in use is 72cm.
• Lighting levels were low at the time of the survey.

You are on Parent and Baby Room / Feeding Room. Skip to the next section.

Parent and Baby Room / Feeding Room

• The room surveyed is located on the lower ground floor opposite Adventureland soft play.
• The distance from lift is 40m.
• The most accessible route to the room has a steep ramp or slope, steps, manual doors and a lift.
• There is step-free access via ramp into the room.
• The ramp has a steep gradient.
• The ramp is between 75cm and 150cm wide with handrails on both sides.
• The ramp bypasses the steps.
• There are 3 steps with handrails on both sides.
• The handrails are not easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is not between 30cm and 45cm.
• There is pictorial and written text signage on or near the door.
• The door opens inwards and has a low visual contrast.
• The door is easy to open.
• The width of the door opening is 59cm.
• Internally the door has a low visual contrast.
• The height of the baby change facility when in use is 78cm.
• There is a toilet, a wash basin, a hand dryer and a mirror in the room.
• The wash basin has a lever mixer tap.
• The room has a waste bin.
• The walls and floor have a high visual contrast.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Exit. Skip to the next section.

Exit

• The exit area is clearly signed.
• There is step-free level access at the exit.
• There is a single automatic gate at this exit.
• The door opens away from you.
• There is a push pad or push button to exit at a height of 85cm.
• The width of the opening is 104cm.
• The gate has a high visual contrast.
• There is a second set of double automatic doors.
• The second set of doors open away from you.
• The width of the opening is 128cm.
• There is a small lip on the threshold of the opening.
• The second set of doors have a medium visual contrast.
• There is step-free access via ramp as you exit.
• The ramp has a steep gradient with resting areas.
• The ramp is over 150cm wide with no handrails.