Access Guide
Overview
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About
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- Facilities available in the venue include: café, fitness class studio, gym and swimming pools.
- View information on opening times.
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- There is a public car park nearby.
- The name of the nearest car park is Morden Park Car Park.
- View information on Morden Park Car Park (opens new tab) .
- The nearest train station is Morden South.
- The nearest underground station is Morden.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout.
- Access throughout may include manual doors.
- The ground and first floors can be accessed via a standard lift and stairs.
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Getting Help and Assistance
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- There is seating available.
- There is a portable hearing assistance system.
- You can borrow or hire the following equipment: a manual wheelchair.
- Additional equipment which can be borrowed or hired includes: A manual wheelchair which is available from changing room to poolside.
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
Toilet and Changing Facilities
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Toilet Facilities
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- There are 5 toilets with adaptations.
- Toilets with adaptations are located at reception, within the standard swim changing rooms and on the first floor opposite the studio.
- The transfer space varies between left and right in the toilets with adaptations.
- The male and female standard toilet facilities are located within the swim changing rooms.
- The male and female standard toilet facilities are located within the dryside changing rooms.
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Changing Places and Changing Facilities
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- The Changing Places toilet facilities are located within the family and group changing rooms on the ground floor.
- The changing facilities which have adaptations are located within the swim changing rooms and outside the studio on the first floor.
- Standard changing facilities are located on the ground and first floors.
- Parent and baby changing facilities are located within the toilet with adaptations on the ground floor.
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Washroom and Shower Facilities
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- The shower facilities which have adaptations are located within the standard changing rooms.
- Standard shower facilities are located within the standard changing rooms.
Parking
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Car Park
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- The car park is located to the left of the venue, opposite the main entrance.
- The car park is open air/surface.
- The car park surface consists of block paving.
- There are 10 designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked and signposted.
- The surveyed Blue Badge parking bay dimensions are 220cm (width) x 470cm (depth).
- There is a marked zone to both sides and rear.
- The width of the marked zone is 120cm.
- The nearest designated bay is 20m from the main entrance.
- The most accessible route from the Blue Badge parking has step-free level access.
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Charges and Restrictions
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- This car park is for Blue Badge holders only.
- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- Free parking for Blue Badge holders is restricted to a maximum of 3 hours.
- Clearly presented parking signs are available.
- Payment machines are located close to the Blue Badge parking bays.
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Drop-off Point
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- There is not a designated drop-off point available.
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Public Car Parks
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- There is a public car park located to the left of the venue.
- The name of the car park is Morden Park Car Park.
- Designated Blue Badge parking bays are available in the car park.
Access To (Main Entrance)
- The distance from the nearest Blue Badge bay to the main entrance is 20m.
- The most accessible route has step-free level access, automatic doors and bollards.
Entrance
- This entrance is located on the left of the venue.
- The approach to the entrance has bollards.
- The entrance area is clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There are double automatic doors at this entrance.
- The doors open by sliding.
- The width of the opening is 175cm.
- There is a small lip on the threshold of the opening.
- The doors have a low visual contrast.
- There is a second set of double automatic doors.
- The second set of doors open by sliding.
- The width of the opening is 172cm.
- There is a small lip on the threshold of the opening.
- The second set of doors have a low visual contrast.
- There is step-free level access as you enter.
Reception
- The reception is located to the right as you enter the venue.
- The distance from the main entrance is 10m.
- The most accessible route to reception has automatic doors.
- There is step-free level access to reception.
- The height of the reception desk is 120cm.
- There is not a lowered section at the desk.
- The reception has patterned/distracting backgrounds.
- There is a clearly signed portable hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- The height of the touchscreen display ranges from 115cm to 130cm from the floor.
- There is background noise in this area.
- Some flooring is shiny.
- Lighting levels vary due to the use of large glazed walls.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: sofas.
- Furniture available in this area includes: coffee tables.
- There are security barriers with a wider opening which open automatically.
Getting Around (Ground Floor)
- There is step-free level access throughout all areas.
- Access throughout may include manual doors.
- Some flooring is shiny.
- There is a high visual contrast between the walls and floor in all areas.
- There may be background noise.
- Wayfinding signage is provided.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signs is consistent throughout.
- Seating available in the walkways includes: chairs without armrests and benches.
- Lighting levels vary due to the size of the space.
Eating and Drinking (Coffee Corner)
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Location and Service
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- The most accessible route has step-free level access.
- This area has a counter where food and drink can be ordered.
- Full table service is not available.
- Menus are available on a board.
- The following dietary requirements can be catered for: dairy free, nut allergy, vegetarian and vegan.
- The following are available: drinking straws and takeaway cups.
- There is a clearly signed portable hearing assistance system.
- The hearing assistance system was tested, however it was not working at the time of the survey.
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Order and Payment
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- The service counter was surveyed.
- There is step-free level access to the counter.
- The height of the counter is 91cm.
- There is not a lowered section at the counter.
- The counter has windows which may affect the ability of someone to lip read.
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Seating Area
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- There is step-free level access throughout the seating area.
- There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- Some flooring is shiny.
- The walls and floor visual contrast varies between low and high.
- Seating available in this area includes: chairs with armrests and chairs without armrests.
- Furniture available in this area includes: tables.
- The surface height of the tables is suitable for wheelchair users.
- The clear height under the tables is suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels vary due to the use of large glazed walls.
Toilet with Adaptations (Ground Floor - Left Hand Transfer)
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Access
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- The toilet surveyed is located directly opposite the entrance doors.
- The distance from the main entrance is 10m.
- The most accessible route to the toilet has step-free level access.
- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The door requires effort to open.
- The width of the door opening is 87cm.
- The door has a twist lock.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a high visual contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 152cm (width) x 222cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
- The lateral transfer space is 85cm (from the side of the toilet pan).
- There is a push button flush on top of the cistern.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 47cm from the floor.
- The toilet seat has a low visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a high visual contrast.
- The toilet roll holder is 58cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 72cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser which can be reached when seated on the toilet.
- The soap dispenser has a low visual contrast.
- The soap dispenser is 105cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a high visual contrast.
- The hand dryer is 100cm from the floor.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a mirror.
- There is a shelf, however there is an obstruction in front of it.
- The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
- The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
- There are multiple coat hooks.
- The coat hooks are 103cm and 140cm from the floor.
- The height of the baby change facility when in use is 85cm.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Toilet with Adaptations (Ground Floor - Right Hand Transfer)
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Access
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- The toilet surveyed is located directly opposite the entrance doors.
- The distance from the main entrance is 10m.
- The most accessible route to the toilet has step-free level access.
- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The door requires effort to open.
- The width of the door opening is 87cm.
- The door has a twist lock.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a high visual contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 153cm (width) x 222cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
- The lateral transfer space is 84cm (from the side of the toilet pan).
- There is a push button flush on top of the cistern.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 47cm from the floor.
- The toilet seat has a low visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a high visual contrast.
- The toilet roll holder is 58cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 70cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser which can be reached when seated on the toilet.
- The soap dispenser has a low visual contrast.
- The soap dispenser is 105cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a high visual contrast.
- The hand dryer is 98cm from the floor.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a mirror.
- There is a shelf, however there is an obstruction in front of it.
- The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
- The cubicle has a waste bin and a sanitary bin.
- There are multiple coat hooks.
- The coat hooks are 102cm and 140cm from the floor.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Standard Changing Room (Pool)
- The changing room surveyed is located along the corridor beyond the entry barriers.
- The distance from the main entrance is 40m.
- The most accessible route to the changing room has step-free level access.
- There is step-free level access into the changing room.
- The door opens inwards and has a high visual contrast.
- The door requires effort to open.
- The width of the door opening is 87cm.
- Internally the door has a high visual contrast.
- Facilities in the changing room include: a toilet, a wash basin, a locker and a dry seat for changing.
- The wash basin has a sensor tap.
- The toilet seat has a low visual contrast.
- Additional features include a mirror, coat hooks and a hand dryer.
- The changing room has a waste bin.
- There is a fixed height shower head.
- The shower controls are push.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
Changing Places
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Location and Access
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- The Changing Places facility surveyed is located within the family and group changing rooms.
- The Changing Places toilet is in addition to other toilet facilities.
- The distance from the main entrance is 75m.
- The most accessible route to the Changing Places facility has step-free level access and manual doors.
- There is step-free level access into the facility.
- There is pictorial and written text signage on or near the door.
- A RADAR key is required for access to this facility.
- The door opens outwards and has a medium visual contrast.
- The door is easy to open.
- The width of the door opening is 95cm.
- The door has a locking handle (with a RADAR key to access).
- Internally the door has a high visual contrast.
- There is not a grab rail on the internal door.
- The dimensions of the facility are 377cm (width) x 330cm (depth) and there is room for a wheelchair user to manoeuvre (180cm x 180cm).
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Toilet Details
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- There is lateral transfer space on both sides of the toilet.
- The transfer space on the right as you face the toilet is 117cm.
- The transfer space on the left as you face the toilet is 226cm.
- There is a push button flush on top of the cistern.
- There is no horizontal grab rail for the toilet.
- There are vertical grab rails on both sides of the toilet.
- The vertical grab rails have a high visual contrast.
- There are dropdown rails on both sides of the toilet.
- The dropdown rails have a medium visual contrast.
- The toilet seat is 47cm from the floor.
- The toilet seat has a low visual contrast.
- There is not a wall mounted toilet roll holder.
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Changing Bench and Hoist Details
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- The changing bench is free standing and height adjustable.
- The length of the changing bench is 200cm.
- The facility hoist is powered overhead and accesses all areas.
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Shower Details
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- There is an adjustable shower head which can also be detached.
- The shower controls are lever mixer.
- There is no shower seat.
- There is a pull cord emergency alarm for the shower within 10cm from the floor.
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Other Facilities
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- There is a height adjustable wash basin.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser.
- The soap dispenser has a low visual contrast.
- The soap dispenser is 106cm from the floor.
- There is not a towel dispenser.
- A wide paper roll dispenser is available.
- The height of the wide paper roll dispenser is 104cm.
- There is a wall mounted hand dryer.
- The hand dryer has a low visual contrast.
- The hand dryer is 99cm from the floor.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a mirror.
- There is an unobstructed shelf.
- The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
- The facility has no disposal facilities.
- There are no coat hooks.
- A privacy screen is available.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Changing Room with Adaptations (Ground Floor Left Hand Transfer)
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Access
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- The changing room surveyed is located within the ground floor standard changing rooms, on the left.
- The distance from the main entrance is 50m.
- The most accessible route to the changing room has step-free level access and manual doors.
- There is step-free level access into the changing room.
- There is pictorial and written text signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The door requires effort to open.
- The width of the door opening is 85cm.
- The door has a lever twist lock.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a high visual contrast.
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Dimensions and Features
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- Facilities available in the changing room include: a toilet, a wash basin, a wheel-in shower and a dry seat for changing.
- The dimensions of the changing room are 250cm (width) x 250cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left of the toilet as you look at it.
- The lateral transfer space is 180cm (from the side of the toilet pan).
- There is a push button flush on top of the cistern.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 47cm from the floor.
- The toilet seat has a low visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a high visual contrast.
- The toilet roll holder is 59cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 71cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a low visual contrast.
- The soap dispenser is 90cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a low visual contrast.
- The hand dryer is 79cm from the floor.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a full length mirror.
- There is a shelf, however there is an obstruction in front of it.
- The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
- The changing room has no disposal facilities.
- There are no coat hooks.
- There is room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
- There is an adjustable shower head which can also be detached.
- There is a flip-down shower seat.
- The shower seat is 44cm from the floor.
- The shower controls are twist/turn.
- There are grab rails and a dropdown rail for the shower.
- The shower grab rails have a high visual contrast.
- The shower dropdown rail has a high visual contrast.
- There is no emergency alarm for the shower.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
Pool (Main)
- This is an indoor swimming pool.
- There is step-free level access throughout this area.
- Access throughout this area may include slippery surfaces.
- Some flooring is shiny.
- There is an emergency alarm at poolside.
- Lighting levels vary due to the use of large glazed walls.
- Access into the water is via steps.
- There are 7 steps with a handrail on the right going down.
- The handrail is easy to grip.
- The handrail covers the flight of the steps throughout its length.
- The steps are clearly marked.
- The pool is staffed at all times.
- The following adaptations are available for disabled people: pool pod.
Pool (Diving)
- This is an indoor swimming pool.
- There is step-free level access throughout this area.
- Access throughout this area may include slippery surfaces.
- Some flooring is shiny.
- There is an emergency alarm at poolside.
- Lighting levels vary due to the use of large glazed walls.
- Access into the water is via a ladder.
- The pool is staffed at all times.
- The following adaptations are available for disabled people: pool pod.
Lift
- The lift surveyed is located along the corridor beyond the entry barriers and on the right.
- The distance from the main entrance is 40m.
- The most accessible route to the lift has step-free level access and automatic doors.
- The ground and first floors are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings, Braille markings and a high visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 90cm.
- The internal dimensions of the lift are 107cm (width) x 141cm (depth).
- The internal lift control buttons have tactile markings, Braille markings and a high visual contrast.
- Some of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a mirror to aid reversing, a visual floor indicator and an audible announcer.
Stairs
- The stairs surveyed are located along the corridor beyond the entry barriers and on the right.
- The ground and first floors can be accessed by these stairs.
- There are 20+ steps between floors.
- The steps are clearly marked and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 17cm.
- The depth of the steps is not between 30cm and 45cm.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Getting Around (First Floor)
- There is step-free level access throughout all areas, this may include the use of a lift.
- Access throughout may include manual doors.
- Some flooring is shiny.
- There is a high visual contrast between the walls and floor in all areas.
- There is background noise in some areas of the venue.
- Wayfinding signage is not provided.
- Seating available in the walkways includes: benches.
- Lighting levels vary due to the size of the space.
Standard Changing Room (Dryside)
- The changing room surveyed is located on the right as you exit the lift on the first floor.
- The distance from the lift exit is 8m.
- The most accessible route to the changing room has a lift and manual doors.
- There is step-free level access into the changing room.
- The door opens inwards and has a high visual contrast.
- The door requires effort to open.
- The width of the door opening is 87cm.
- Internally the door has a high visual contrast.
- Facilities in the changing room include: a toilet, a wash basin, a wheel-in shower, a locker and a dry seat for changing.
- The wash basin has a sensor tap.
- The toilet seat has a low visual contrast.
- Additional features include a mirror, coat hooks and a hand dryer.
- The hand dryer has a high visual contrast.
- The changing room has a waste bin.
- There is a fixed height shower head.
- The shower controls are twist/turn.
- There is a flip-down shower seat.
- There is a grab rail and a dropdown rail for the shower.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
Changing Room with Adaptations (First Floor - Left Hand Transfer)
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Access
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- The changing room surveyed is located on the right as you exit the lift on the first floor, to the left of the studio entrance.
- The distance from the lift exit is 18m.
- The most accessible route to the changing room has step-free level access, a lift and manual doors.
- There is step-free level access via lift into the changing room.
- There is pictorial and written text signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The door requires effort to open.
- The width of the door opening is 86cm.
- The door has a locking handle.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a high visual contrast.
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Dimensions and Features
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- Facilities available in the changing room include: a toilet, a wheel-in shower and a dry seat for changing.
- The dimensions of the changing room are 247cm (width) x 305cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left of the toilet as you look at it, however it is obstructed.
- The lateral transfer space is 178cm (from the side of the toilet pan).
- There is a push button flush on top of the cistern.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a low visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a high visual contrast.
- The toilet roll holder is 60cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 71cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a high visual contrast.
- The soap dispenser is 97cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a low visual contrast.
- The hand dryer is 91cm from the floor.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a full length mirror.
- There is a shelf, however there is an obstruction in front of it.
- The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
- The changing room has a sanitary bin.
- There are no coat hooks.
- There is room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
- There is an adjustable shower head which can also be detached.
- There is a flip-down shower seat.
- The shower seat is 48cm from the floor.
- The shower controls are twist/turn.
- There are grab rails and dropdown rails for the shower.
- The shower grab rail has a high visual contrast.
- The shower dropdown rails have a high visual contrast.
- There is no emergency alarm for the shower.
- The walls and floor have a high visual contrast.
- Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
Gym
- The gym is located opposite the lift exit on the first floor.
- There is step-free level access via lift into the gym.
- There are double manual doors with a high visual contrast.
- The doors open towards you.
- The doors require effort to open.
- The width of the opening is 160cm.
- There is step-free level access throughout, this may include the use of a lift.
- There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
- The gym is staffed at specific times.
- Some flooring is shiny.
- The walls and floor have a high visual contrast.
- There is some clear manoeuvring space between equipment (150cm x 150cm).
- Equipment includes free weights, cable resistance machines and arm cycles.
- There is not a hearing assistance system.
- There is background noise in this area.
- Lighting levels vary due to the use of large glazed walls.
