Access Guide
Overview
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About
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- Facilities available in the venue include: on the ground floor a reception, café, swimming pools, steam room, saunas, soft play and a crèche on the ground floor.
Studios, squash courts and the main sports hall on the first floor.
A gym, squash courts and the main hall viewing areas on the second floor.
Football pitches, tennis courts, group cycle and studios on the third floor. - View information on opening times.
- Facilities available in the venue include: on the ground floor a reception, café, swimming pools, steam room, saunas, soft play and a crèche on the ground floor.
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Parking and Public Transport
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- The venue does not have its own car park.
- There is on-street Blue Badge Bay parking and on-street standard parking.
- The nearest train station is Haggerston.
- The nearest underground station is Old Street.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout the majority of areas, this may include the use of a lift.
- The following areas have stepped access: football pitches and tennis courts.
- Access throughout may include manual doors.
- The ground, first, second and third floors can be accessed via stairs and a standard lift.
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Getting Help and Assistance
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- There is seating available.
- There is a fixed hearing assistance system.
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
Toilet and Changing Facilities
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Toilet Facilities
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- There are 5 toilets with adaptations.
- Toilets with adaptations are located within the ground floor changing area and on first, second and third floor corridors.
- The transfer space varies between left and right in the toilets with adaptations.
- Ambulant toilet facilities are located within the ground floor changing area.
- The male and female step-free toilet facilities are located on the ground floor next to the café, within the ground floor changing area, within the first, second and third floor changing areas and along the third floor corridor.
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Changing Places and Changing Facilities
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- The Changing Places toilet facilities are located on the ground floor, next to the café.
- Standard changing facilities are located on the ground, first, second and third floors.
- Parent and baby changing facilities are located within the ground floor standard toilets, the ground floor changing area, the ground floor left hand transfer toilet with adaptations, the first, second and third floor changing areas and the first, second, and third floor toilets with adaptations.
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Washroom and Shower Facilities
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- The shower facilities which have adaptations are located within the ground floor toilet with adaptations and within the first, second and third floor changing areas.
- Standard shower facilities are located within the ground, first, second and third floor changing areas.
Parking
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Drop-off Point
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- There is not a designated drop-off point available.
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On-street Parking
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- On-street designated Blue Badge parking and standard parking is available.
- The on-street designated Blue Badge parking bays are located in Pitfield Street.
- The Blue Badge bays are clearly marked and signposted.
Entrance
- This entrance is located at the front of the building.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There is a single automatic door at this entrance.
- The door opens towards you.
- There is a push pad at a height of 80cm.
- The width of the opening is 93cm.
- The door has a high visual contrast.
- There is a push pad or push button to exit at a height of 95cm.
- There are alternative revolving doors at the entrance.
Reception
- The reception is located in front of you on entrance.
- The distance from the entrance is 10m.
- There is step-free level access to reception.
- The height of the reception desk is 110cm.
- There is a lowered section at the desk.
- The height of the lowered section is 76cm.
- The reception has patterned/distracting backgrounds.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system could not be tested at the time of the survey.
- There may be background noise in this area.
- The flooring is shiny.
- Lighting levels were even at the time of the survey.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs without armrests, high stools, benches and armchairs.
- Furniture available in this area includes: long tables, high tables and coffee tables.
- Some tables are fixed.
- There are security barriers with a wider opening which are operated by key card.
Getting Around
- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: football pitches and tennis courts.
- Access throughout may include manual doors.
- Some flooring is shiny.
- There is a high visual contrast between the walls and floor in all areas.
- Some of the walls have a reflective finish.
- There is background noise in some areas of the venue.
- Wayfinding signage is provided.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signs is consistent throughout.
- Seating available in the walkways includes: chairs with armrests, benches and chairs without armrests.
- Lighting levels were even at the time of the survey.
- There are lockers locked along the corridors, which include low level lockers and lockers which have been adapted for wheelchair users.
Eating and Drinking (Café)
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Location and Access
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- The café is located to your right on entrance to the leisure centre.
- The most accessible route has step-free level access.
- There is step-free level access into this area.
- The counter can also be accessed beyond the security barriers next to the reception. There is no seating area next to the counter in this area.
When accessed from beyond the security barriers, glass windows can be seen behind the counter.
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Service
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- This area has designated seating, a counter where food and drink can be ordered and staff who can provide assistance with ordering.
- Full table service is available on request only.
- Menus are available on a board and wall-mounted.
- The following dietary requirements can be catered for: gluten free, dairy free, vegan, nut allergy and vegetarian.
- The following are available: takeaway cups and drinking straws.
- There is not a hearing assistance system.
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Order and Payment
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- The payment counter was surveyed.
- The counter is located to the right of the building.
- There is step-free level access to the counter.
- The height of the counter is 92cm.
- There is not a lowered section at the counter.
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Seating Area
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- There is step-free level access throughout the seating area.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The flooring is shiny.
- Seating available in this area includes: benches, high stools, chairs without armrests, chairs with armrests and armchairs.
- Furniture available in this area includes: picnic tables, coffee tables, tables, high tables and long tables.
- Some tables are fixed.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There may be background noise in this area.
- Lighting levels vary due to the use of large glazed walls.
- There is an external seating area that is not covered.
Changing Places (Cafe)
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Location and Access
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- The Changing Places facility surveyed is located in the café area towards the right of the building.
- The Changing Places toilet is in addition to other toilet facilities.
- The distance from main entrance is 40m.
- The most accessible route to the Changing Places facility has step-free level access.
- There is step-free level access into the facility.
- There is Braille, pictorial and written text signage on or near the door.
- A RADAR key is required for access to this facility.
- The door opens outwards automatically and has a high visual contrast.
- The width of the door opening is 105cm.
- The door has a lever twist lock.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a high visual contrast.
- The dimensions of the facility are 270cm (width) x 435cm (depth) and there is room for a wheelchair user to manoeuvre (180cm x 180cm).
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Toilet Details
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- There is lateral transfer space on both sides of the toilet.
- The transfer space on the right as you face the toilet is 85cm.
- The transfer space on the left as you face the toilet is 156cm.
- There is a spatula flush on the transfer side.
- There are vertical grab rails on both sides of the toilet.
- The vertical grab rails have a high visual contrast.
- There are dropdown rails on both sides of the toilet.
- The dropdown rails have a high visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a low visual contrast.
- There is a wall mounted toilet roll holder.
- The toilet roll holder has a high visual contrast.
- The toilet roll holder is 74cm from the floor.
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Changing Bench and Hoist Details
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- The changing bench is free standing and height adjustable.
- The length of the changing bench is 184cm.
- The facility hoist is powered overhead and accesses all areas.
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Shower Details
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- There is a fixed height shower head.
- The shower controls are lever mixer.
- There is a flip-down shower seat.
- The shower seat is 50cm from the floor.
- There are grab rails for the shower.
- The shower grab rails have a high visual contrast.
- The shower dropdown rails have a high visual contrast.
- There is a pull cord emergency alarm for the shower, however it was tied up at the time of the survey.
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Other Facilities
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- There is a height adjustable wash basin.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is not a soap dispenser.
- There is a wall mounted towel dispenser.
- The towel dispenser has a high visual contrast.
- The towel dispenser is 85cm from the floor.
- A wide paper roll dispenser is available.
- The height of the wide paper roll dispenser is 80cm.
- There is a wall mounted hand dryer.
- The hand dryer has a high visual contrast.
- The hand dryer is 88cm from the floor.
- There is a pull cord emergency alarm but it was tied up at the time of the survey.
- There is a full length mirror.
- There is an unobstructed shelf.
- The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
- The facility has a waste bin.
- There are multiple coat hooks.
- The coat hooks are 100cm and 135cm from the floor.
- A privacy screen is available.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
Changing Area (Ground Floor - Wet Side)
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Changing Area
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- The shared changing area was surveyed.
- The changing area is located on the ground floor.
- The distance from the entrance is 40m.
- The most accessible route to the changing area has step-free level access.
- There is step-free level access into the changing area.
- The door opens outwards automatically and has a high visual contrast.
- The width of the door opening is 155cm.
- Internally the door has a high visual contrast.
- Facilities in this area include: showers, toilets, lockers, baby change facilities and changing cubicles.
- There are lockers at a suitable height for a wheelchair user.
- The height of the baby change facility when in use is 92cm.
- Lighting levels vary due to the size of the space.
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Toilet Facilities
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- There is step-free level access to the toilet facilities.
- There are ambulant toilet facilities available.
- The ambulant cubicle has horizontal grab rails on both sides.
- There is a wall mounted soap dispenser, a wash basin, a hand dryer and a baby changing table available.
- The wash basin has a sensor tap.
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Shower Facilities
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- There is step-free level access to the shower facilities.
- There is a fixed height shower head.
- The shower controls are push.
- There is a flip-down shower seat.
- There are grab rails for the shower.
Toilet with Adaptations (Ground Floor - Changing Area - Wet Side - Right Hand Transfer)
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Access
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- The toilet surveyed is located on the ground floor, in the wet side changing area.
- The distance from the entrance is 50m.
- The most accessible route to the toilet has step-free level access and automatic doors.
- There is step-free level access into the facility.
- There is Braille, written text and pictorial signage on or near the door.
- The door opens outwards automatically and has a high visual contrast.
- The width of the door opening is 86cm.
- The door has a lever twist lock.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a low visual contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 260cm (width) x 250cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
- The lateral transfer space is 295cm (from the side of the toilet pan).
- There is a spatula flush on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a low visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a medium visual contrast.
- The toilet roll holder is 88cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 73cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser which can be reached when seated on the toilet.
- The soap dispenser has a medium visual contrast.
- The soap dispenser is 103cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a medium visual contrast.
- The hand dryer is 88cm from the floor.
- There is a pull cord emergency alarm, however it is not within 10cm from the floor.
- There is a full length mirror.
- There is a shelf, however there is an obstruction in front of it.
- The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
- The cubicle has a sanitary bin.
- There are multiple coat hooks.
- The coat hooks are 108cm and 145cm from the floor.
- The height of the baby change facility when in use is 72cm.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
Shower with Adaptations (Ground Floor - Changing Area - Wet Side - Toilet with Adaptations)
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Access
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- The shower surveyed is located in the toilet with adaptations within the wet side changing area on the ground floor.
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Dimensions and Features
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- There is room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
- There is a fixed height shower head.
- The shower controls are lever mixer.
- There is a flip-down shower seat.
- The shower seat is 52cm from the floor.
- There are grab rails and dropdown rails for the shower.
- The grab rails have a high visual contrast.
- The dropdown rails have a high visual contrast.
- There is a pull cord emergency alarm for the shower, however it was tied up at the time of the survey.
The Main Pool
- This is an indoor swimming pool.
- There is step-free level access throughout this area.
- Access throughout this area may include slippery surfaces.
- The flooring is shiny.
- There is not an emergency alarm at poolside.
- Lighting levels were even at the time of the survey.
- Access into the water is via a ladder.
- The pool is staffed at all times.
- The following adaptations are available for disabled people: pool pod and hydraulic hoist.
- Additional facilities include: children's pools.
- The training pool and leisure pool can be accessed by pool pod lifts.
There is step free access to the children's wet play area.
There is stepped only access to the leisure pool slide.
The Training Pool
- This is an indoor swimming pool.
- There is step-free level access throughout this area.
- Access throughout this area may include slippery surfaces and narrow walkways.
- Some flooring is shiny.
- There is an emergency alarm at poolside.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- Access into the water is via a ladder.
- The pool has a lifeguard on duty at all times.
- The following adaptations are available for disabled people: pool pod.
- Additional facilities include: poolside showers.
- The training pool is located next to the main pool.
- The following facilities are available, if requested in advance:
- sensory lighting
- an adjustable floor in the pool.
Changing Places (Ground Floor - Next to the Training Pool - Left Hand Transfer)
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Location and Access
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- The Changing Places facility surveyed is located next to the training pool.
- The Changing Places toilet is in addition to other toilet facilities.
- The distance from the training pool is 4m.
- The most accessible route to the Changing Places facility has step-free level access and manual doors.
- There is step-free level access into the facility.
- There is Braille, pictorial and written text signage on or near the door.
- A RADAR key is required for access to this facility.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 105cm.
- The door has a twist lock.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a low visual contrast.
- The dimensions of the facility are 400cm (width) x 300cm (depth) and there is room for a wheelchair user to manoeuvre (180cm x 180cm).
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Toilet Details
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- There is lateral transfer space on both sides of the toilet, however the right side is obstructed.
- The transfer space on the left as you face the toilet is 80cm.
- There is a spatula flush on the non-transfer side.
- There is a horizontal grab rail on the transfer side.
- The horizontal grab rail has a high visual contrast.
- There are vertical grab rails on both sides of the toilet.
- The vertical grab rails have a high visual contrast.
- There are dropdown rails on both sides of the toilet.
- The dropdown rails have a high visual contrast.
- The toilet seat is 46cm from the floor.
- The toilet seat has a low visual contrast.
- There is a wall mounted toilet roll holder.
- The toilet roll holder has a medium visual contrast.
- The toilet roll holder is 79cm from the floor.
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Changing Bench and Hoist Details
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- The changing bench is free standing and height adjustable.
- The length of the changing bench is 173cm.
- The facility hoist is powered overhead and accesses all areas.
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Shower Details
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- There is an adjustable shower head which can also be detached.
- The shower controls are twist turn mixer.
- There is a flip-down shower seat.
- The shower seat is 45cm from the floor.
- There are grab rails and a dropdown rail for the shower.
- The shower grab rails have a high visual contrast.
- The shower dropdown rail has a high visual contrast.
- There is a pull cord emergency alarm for the shower within 10cm from the floor.
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Other Facilities
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- There is a height adjustable wash basin.
- The wash basin has a lever tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is not a soap dispenser.
- A wide paper roll dispenser is available.
- The height of the wide paper roll dispenser is 70cm .
- There is a wall mounted hand dryer.
- The hand dryer has a high visual contrast.
- The hand dryer is 87cm from the floor.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a full length mirror.
- There is an unobstructed shelf.
- The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
- The facility has a waste bin, a nappy/incontinence items bin and a sanitary bin.
- There are multiple coat hooks.
- The coat hooks are 94cm and 130cm from the floor.
- A privacy screen is not available.
- The walls and floor have a low visual contrast.
- Lighting levels were even at the time of the survey.
Spa Facilities
- The spa is located next to the main swimming pool.
- Facilities available include; a steam room and a sauna.
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Sauna
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- The sauna surveyed is located next to the main pool.
- The most accessible route to the sauna has step-free level access.
- There is pictorial and written text signage on or near the door.
- There is step-free level access into the sauna.
- There is a single manual door with a high visual contrast.
- The door opens towards you.
- The width of the opening is 83cm.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a push button emergency alarm.
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Steam Room
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- The steam room surveyed is located next to the main swimming pool.
- The most accessible route to the steam room has step-free level access.
- There is pictorial and written text signage on or near the door.
- There is step-free level access into the steam room.
- There is a single manual door with a high visual contrast.
- The door opens towards you.
- The width of the opening is 83cm.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a push button emergency alarm.
Lift
- The lift surveyed is located just beyond the security barriers.
- The distance from the entrance is 15m.
- The most accessible route to the lift has step-free level access.
- The ground, first, second and third floors are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have Braille markings, a high visual contrast and tactile markings.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 120cm.
- The internal dimensions of the lift are 130cm (width) x 220cm (depth).
- The internal lift control buttons have a high visual contrast, Braille markings and tactile markings.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a separate door to exit and a visual floor indicator.
- Lighting levels were even at the time of the survey.
- There are other lifts available at this location which are of a similar size.
Stairs
- The stairs surveyed are located towards the right of the building.
- The ground, first, second and third floors can be accessed by these stairs.
- There are 20 steps between floors.
- The steps are clearly marked and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 16cm.
- The depth of the steps is between 30cm and 45cm.
- Lighting levels were even at the time of the survey.
Changing Area (Second Floor)
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Changing Area
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- The male and female changing area were surveyed.
- The changing area is located towards the right of the second floor, near the gym entrance.
- The distance from lift is 20m.
- The most accessible route to the changing area has step-free level access and manual doors.
- There is step-free level access into the changing area.
- The door opens inwards and has a high visual contrast.
- The width of the door opening is 86cm.
- Internally the door has a high visual contrast.
- Facilities in this area include: lockers, toilets, changing cubicles, baby change facilities, showers and a changing bench.
- There are lockers at a suitable height for a wheelchair user.
- The height of the baby change facility when in use is 92cm.
- Lighting levels were even at the time of the survey.
- There is a second door to access the changing area which opens towards you to a width of 86cm.
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Toilet Facilities
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- There is step-free level access to the toilet facilities.
- There are ambulant toilet facilities available.
- The ambulant cubicle has horizontal grab rails on both sides.
- There is a wall mounted soap dispenser, a baby changing table, a wash basin and a hand dryer available.
- The wash basin has a lever mixer tap.
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Shower Facilities
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- There is step-free level access to the shower facilities.
- There is a fixed height shower head.
- The shower controls are lever mixer.
- There is a shower seat.
- There are grab rails for the shower.
Toilet with Adaptations (Second Floor - Right Hand Transfer)
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Access
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- The toilet surveyed is located towards the right of the building on the second floor.
- The distance from the lift is 30m.
- The most accessible route to the toilet has step-free level access, a lift and manual doors.
- There is step-free level access into the facility.
- There is tactile, pictorial and written text signage on or near the door.
- The door opens outwards automatically and has a high visual contrast.
- The width of the door opening is 86cm.
- The door has a lever twist lock.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a high visual contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 250cm (width) x 225cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the right as you face the toilet.
- The lateral transfer space is 185cm (from the side of the toilet pan).
- There is a spatula flush on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a low visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a high visual contrast.
- The toilet roll holder is 88cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 72cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser which can be reached when seated on the toilet.
- The soap dispenser has a high visual contrast.
- The soap dispenser is 103cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a high visual contrast.
- The hand dryer is 95cm from the floor.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a mirror.
- There is a shelf, however there is an obstruction in front of it.
- The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
- The cubicle has a waste bin and a sanitary bin.
- There are multiple coat hooks.
- The coat hooks are 108cm and 142cm from the floor.
- The height of the baby change facility when in use is 89cm.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
- There is an alternative shelf with a height of 72cm.
Shower with Adaptations (Second Floor - Toilet with Adaptations)
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Access
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- The shower surveyed is located on the second floor, within the toilet with adaptations.
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Dimensions and Features
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- There is room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
- There is an adjustable shower head which can also be detached.
- The shower controls are lever mixer.
- There is a flip-down shower seat.
- The shower seat is 48cm from the floor.
- There are grab rails and dropdown rails for the shower.
- The grab rails have a high visual contrast.
- The dropdown rails have a high visual contrast.
- There is no emergency alarm for the shower.
Gym (Second Floor)
- The gym is located on the second floor.
- There is step-free level access into the gym.
- There are double automatic doors with a high visual contrast.
- The doors open towards you.
- The width of the opening is 130cm.
- There is step-free level access throughout the majority of areas.
- The following areas have step-free access via ramps or slopes: access to some of the gym equipment (5cm step).
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- The gym is staffed when open.
- Some flooring is shiny.
- The walls and floor have a high visual contrast.
- There is some clear manoeuvring space between equipment (150cm x 150cm).
- Equipment includes free weights, arm cycles and cable resistance machines.
- Seating available in this area includes: chairs without armrests.
- There is not a hearing assistance system.
- There is background noise in this area.
- Lighting levels were even at the time of the survey.
- There are two consultation rooms in the gym designated as A and B.
