Access Guide
Introduction
- The Orchard Centre is located on Level 2 of the Main Hospital Building.
Opening Times
- Monday 08:30 - 17:00.
- Tuesday 08:30 - 17:00.
- Wednesday 07:30 - 14:00.
- Thursday 08:30 - 14:00.
- Friday 08:30 - 18:00.
- Saturday Closed.
- Sunday Closed.
Location
- There is a bus stop within 150m (164yds) of the venue.
Parking
- The venue does have its own car park.
- Parking is free for all users.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot booked in advance.
- There is/are 6 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 340cm x 420cm (11ft 2in x 13ft 9in).
- The nearest designated bay is 18m (19yd 2ft) from the main entrance.
- The furthest designated bay is 30m (32yd 2ft) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does not have tactile paving.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
- There is not a designated drop off point.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the main building.
- The intercom is not in a suitable position to allow wheelchair users to gain access.
- The main door(s) open automatically.
- The doors are double width.
- The door opening is 106cm (3ft 6in) wide.
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Second set of doors
View
- There is a second set of doors.
- The door(s) open automatically (towards you).
- The doors are double width.
- The door opening is 140cm (4ft 7in) wide.
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Comments
View
- This entrance gives access to level 1 of the main building.
- Manual wheelchairs are available to transfer patients.
Other Floors
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Steps
View
- The floors which are accessible by stairs are 1-2-3.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are medium.
Lift
- There is a lift for public use.
- The lift is located to the left as you enter.
- The lift is 35m (38yd 10in) from the main entrance.
- The lift is a standard lift.
- The floors which are accessible by this lift are 1-2-3.
- The clear door width is 130cm (4ft 3in).
- The dimensions of the lift are 148cm x 270cm (4ft 10in x 8ft 10in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
Entrance (Orchard Centre Entrance)
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Entrance Details
View
- This information is for the entrance located along the Level 2 corridor.
- The entrance area/door is clearly signed with the name of the service/department.
- There is step free access at this entrance.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 85cm.
Reception
- The reception area/desk is clearly visible from the entrance.
- There is step free access to the reception area/desk.
- The lighting levels at the reception area/desk are bright.
- The height of the reception desk is medium height (77cm - 109cm).
- There is not sufficient space to write or sign documents on the desk.
- There is not a low section of the desk (76cm or below) available.
- The desk is staffed.
- There is not a hearing assistance system.
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Comments
View
- If the reception desk is too high for wheelchair users, patients can request to talk to the receptionist within the office.
Inside Access
- There is level access once inside.
- There is not a hearing assistance system.
- Staff are not trained to use the system.
- This venue does not play background music.
- Motorised scooters are allowed in public parts of the venue.
- Wayfinding signage is available.
- The type of flooring in walkways and corridors is vinyl/laminate.
- There is some flooring in corridors with a very shiny finish which could cause issues with glare or be perceived as slippery.
- The lighting levels are bright.
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Comments
View
- There is an easy grip handrail along the main corridor.
Waiting Room / Area
- There is a waiting room / area.
- The waiting room / area is approximately 1m from the entrance.
- There is level access into the waiting room / area.
- There is not a/are not door(s) into the waiting room / area.
- The type of flooring is vinyl/laminate.
- There is a space for a wheelchair user to wait within the seating area.
- Some chairs are permanently fixed.
- Some chairs with armrests are available.
- No tables are permanently fixed.
- Announcements are in person.
- The waiting room / area does not have background music playing.
- There is not a flashing fire alarm beacon within the waiting room / area.
- There is not a television.
- Vending machines are not available.
- A water dispenser is available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are bright.
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Comments
View
- There is bookshelf with low level access to leaflets and water bottles.
Consultation / Treatment Room
- There is / are 4 consultation / treatment room(s) available.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 80cm (2ft 7in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is a bed / couch.
- The bed / couch is adjustable.
- A hoist is not available.
- There is sufficient space next to the bed/couch for a mobile hoist to operate.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is/are adjustable.
- There are some chairs with armrests available.
- No tables are permanently fixed.
- The room does not have background music playing.
- There is not a flashing fire alarm beacon within the room.
- Lighting levels are bright.
Accessible Toilet(s)
- There is an/are accessible toilet(s) within this venue designated for public use.
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Location and Access
View
- The accessible toilet surveyed is not for the sole use of disabled people.
- This accessible toilet is located along the main corridor.
- This accessible toilet is approximately 12m (13yd 4in) from the entrance.
- There is level access to this accessible toilet.
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Features and Dimensions
View
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The door opens outwards.
- The door is locked by a twist lock.
- The door is heavy.
- The width of the accessible toilet door is 85cm (2ft 9in).
- The dimensions of the accessible toilet are 245cm x 410cm (8ft x 13ft 5in).
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
- The toilet has a non slip floor.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 100cm (3ft 3in).
- There are dropdown rails on both sides of the toilet.
- There is not a vertical wall-mounted grab rail on the transfer side.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is not an emergency alarm.
- Disposal facilities are available in the toilet.
- There is a/are clinical waste disposal units.
- There is not a flashing fire alarm beacon within the toilet.
- There is not a/are not coat hook(s).
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Position of Fixtures
View
- There is not a/are not wall-mounted grab rail(s) available.
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- There is not a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- There is a standard shelf within the accessible toilet.
- The shelf is not between 90cm and 100cm.
- There is not a colostomy changing shelf for standing users next to the toilet.
- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- The toilet has a wall which acts as a backrest.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The tap type is lever.
- There is a mixer tap.
- There is a soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 130cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 125cm (4ft 1in).
- There is not a hand dryer.
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Colour Contrast and Lighting
View
- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
- The toilet seat colour contrast is good.
- The contrast between the walls and floor is good.
- The lighting levels are good.
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Baby Changing Facilities
View
- Baby changing facilities are located within the accessible toilet.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table once extended is 90cm (2ft 11in).
Standard Toilet(s)
- Standard toilet facilities are available.
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Access to Standard Shared Toilet(s)
View
- The shared toilets that were surveyed are located along the main corridor.
- The shared toilet(s) is/are approximately 12m (13yd 4in) from the entrance.
- Inside the venue, there is level access to the shared toilet(s).
- There is pictorial signage on or near the toilet door.
- An ambulant toilet with wall mounted grab rails is not available.
- Lighting levels are good.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are available in different languages.
- Water bowls for assistance dogs are available.
- There is not a dog toilet or toileting area.
- A member of staff trained in BSL skills is not generally on duty.
- This service can be requested.