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Duke of Normandie Hotel

Lefebvre St, St Peter Port, Guernsey, GY1 2JP

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Access Guide

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Introduction

  • Services / facilities within the building include 37 bedrooms, a restaurant and a bar.
  • Comments View
    • The Duke of Normandie is a 3 Star hotel situated in the heart of St Peter Port, just 75 metres from the High Street.
    • There are 37 rooms in total with 8 on the ground floor and 29 on other floors.

Opening Times (Hotel)

  • The venue is open 24hrs.

Location

  • There is not a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located in the hotel courtyard.
    • The car park type is open air/surface.
    • There is/are 0 designated parking bay(s) within the car park.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does have a height restriction barrier.
    • The maximum height is 200cm (6ft 7in).
  • Drop off Point View
    • There is a designated drop off point.
    • The drop off point is located in front of the hotel entrance.
    • There is not a dropped kerb from the drop off point.

Outside Access (Hotel Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main door(s) open towards you (pull).
  • The doors are single width.
  • The door(s) is / are heavy.
  • The door opening is 75cm (2ft 6in) wide.

Level Change (Hotel Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is steep.
  • The ramp or slope is permanent.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • The width of the ramp or slope is 92cm (3ft).
  • There is a / are step(s) to access this area / service.
  • The step(s) is/are located to the right as you face the entrance.
  • There is / are 3 step(s) to the area / service.
  • The step(s) is / are clearly marked.
  • The step(s) is / are medium.
  • The steps do have handrails.
  • The handrails are on the right going up.
  • The ramp or slope does bypass the step(s).

Outside Access (The Pickled Pig Gastro Pub & Lounge)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main door(s) open away from you (push).
  • The doors are single width.
  • The door(s) is / are heavy.
  • The door opening is 77cm (2ft 6in) wide.

Level Change (The Pickled Pig Gastro Pub & Lounge)

  • There is a / are step(s) to access this area / service.
  • The step(s) is/are located in front of the entrance.
  • There is / are 1 step(s) to the area / service.
  • The step(s) is / are clearly marked.
  • The step(s) is / are shallow.
  • The steps do not have handrails.
  • Comments View
    • The Pickled Pig Gastro Pub can be reached by level access from the hotel reception area.

Reception

  • The desk is 2m (2yd 7in) from the hotel entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high (110cm+).
  • The desk does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • Opening Times View
    • Monday 07:00 - 23:00.
    • Tuesday 07:00 - 23:00.
    • Wednesday 07:00 - 23:00.
    • Thursday 07:00 - 23:00.
    • Friday 07:00 - 23:00.
    • Saturday 07:00 - 23:00.
    • Sunday 07:00 - 23:00.

Inside Access

  • There is not level access to the service.
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played in The Pickled Pig Gastro Pub.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.

Eating and Drinking (The Pickled Pig Gastro Pub)

  • The following information is for the restaurant/bar.
  • Full table service is available.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is 9m (9yd 2ft) from the Pickled Pig entrance.
  • The distance between the floor and the lowest table is 73cm (2ft 5in).
  • The distance between the floor and the highest table is 73cm (2ft 5in).
  • The standard height for tables is 73cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are not available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are available.
  • Children are welcomed in the bar area.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Room

  • General Information View
    • The Tourist Board rating is 3 Star.
    • There are 37 rooms in total.
    • There are 8 standard ground floor rooms.
    • There are 29 standard rooms on other floors.
  • Accessible Rooms View
    • There are not accessible ensuite facilities.
  • Auxiliary Aids - General View
    • Some hotel rooms have no auxiliary aids for people with sensory impairments.
    • The hotel does not provide other auxiliary aids for people with mobility impairments.
    • Assistance dogs are welcome to stay with guests in rooms.
  • Ground Floor Standard Rooms View
    • There are standard rooms on the ground floor.
    • There is not level access to ground floor rooms.
    • Adjoining rooms are not available.
  • Standard Rooms on Other Floors View
    • There are standard rooms on other floors.
    • The other floors cannot be accessed by lift.
    • There is not level access to standard rooms on other floors.
    • Adjoining rooms are not available.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1-2-3.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on the right going up.
    • There is a landing.
    • The lighting levels are medium.
  • Other View
    • The services / areas on the floors which are not accessible are rooms 10 to 30.

Standard Toilet(s)

Additional Info

  • Staff do not receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.