- The information in this section was taken in October 2020.
- For the latest Coronavirus (COVID-19) advice for Guy’s and St Thomas’ NHS Foundation Trust, please visit their website here.
Getting To The Hospital
- The main entrance to Guy's Hospital is located off Great Maze Pond. Please use the postcode SE1 9RT. Guy's Hospital is located in the Congestion Charge zone.
- Parking is very limited for Guy's Hospital. Please use public transport whenever possible. Parking in Guy's car park is only available for disabled patients on Monday - Friday between the hours of 8:30 and 16:40.
- Please allow plenty of time to get from the bus stop to the hospital, as the hospital is not signposted from the bus stop locations. The following buses stop at London Bridge, London Bridge Station or near Guy's Hospital: 17, 21, 35, 40, 43, 47, 48, 133, 141, 149, 343, 381, 521, 701, RV1, C10. Night buses stop at or near London Bridge: N21, N35, N47, N133, N343 and N381.
- London Bridge is the nearest railway station and is five minutes walk away.
- The nearest underground stations are: London Bridge - Northern and Jubilee lines (five minutes walk away). Monument - District and Circle lines (15 minutes walk away).
- Transport for London Website.
- To view the web page described above click here (opens in new tab).
Getting Help and Assistance
- There is a Patient Advice and Liaison Service (PALS) at the hospital.
- The Patient Advice and Liaison Service (PALS) is located on the ground floor in the main foyer.
- The telephone number for the Patient Advice and Liaison Service (PALS) is 020 7188 8801.
- The email address for the Patient Advice and Liaison Service (PALS) is [email protected]
- There are volunteers available for help and assistance at the hospital.
- Volunteers can be found around the hospital at information points.
- There is not an assistance dog toilet or toileting area on the hospital site.
- Water bowls for assistance dogs are available.
- BSL interpreters can be provided on request.
- Language interpreters can be provided on request.
- Mobility aids are available to help patients move around and include; wheelchairs, walking frames, walking sticks and crutches.
- To obtain mobility aids please contact the main reception.
- If you require any additional information or assistance, please speak to a member of staff.
- The hospital does have a dedicated car park.
- The car park is located outside the main entrance.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does not have a barrier control system.
- The car park surface is tarmac.
- There is a/are clearly marked/signposted Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 15 designated Blue Badge parking bay(s) within the hospital car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 367cm x 756cm.
- The dimensions of other designated Blue Badge parking bay(s) vary in size.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is a designated drop-off point.
- The drop-off point is located to the right of the main entrance.
- There is a dropped kerb from the drop-off point.
- The dropped kerb does not have tactile paving.
- There are not parking charges for the hospital car park.
- Payment signs are not provided.
- Payment signs are not clearly presented.
- Parking is free for Blue Badge holders.
Access to the Hospital
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The hospital entrance is clearly visible from the car park.
- The nearest designated Blue Badge parking bay is approximately 24m (26yd 9in) from the accessible entrance.
- Parking at Guy's and St Thomas' hospitals and the community services is very limited.
- Both of the hospitals and many of the services are located in the Congestion Charging zone. Please use public transport whenever possible.
- Charging exceptions
- If you're a disabled patient attending an appointment, you'll be given free parking in the main car park upon production of your Blue Badge (registered in your name) along with your appointment card/letter.
- Please take your Blue Badge (leaving the clock on display if parked in a disabled bay, white entry ticket to the car park and appointment letter/card to the Knowledge and Information Centre (KIC), which is located on the ground floor of St Thomas', North Wing. The KIC is open from 8am to 6pm. Outside these hours, please go to the security desk at the main reception.
- Parking at Guy's
- Between Monday-Friday, 8.30am-4.30pm, there is disabled parking only at Guy's Hospital. Vehicles can only access the car park from Snowsfield and not from St Thomas Street.
- This is for patients who are Blue Badge holders and have an appointment on that day. These disabled parking bays are limited and are available on a first come, first served basis on production of your Blue Badge (registered in your name) along with your appointment card/letter.
- There is an NCP car park at the junction of Snowsfield and Kipling Street, about a five minute walk from the hospital. Charges are displayed at the entrance.
- The venue is open 24hrs.
Outside Access (Main Entrance)
- This information is for the entrance located at the side of the building.
- The entrance area/door is clearly signed.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The intercom is not in a suitable position to allow wheelchair users to gain access.
- The main door(s) open(s) away from you (push).
- The door(s) is/are double width but one door is locked.
- The door(s) is/are heavy.
- The width of the door opening is 71cm.
- The ramp/slope is located in front of the entrance.
- The ramp/slope gradient is moderate.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides going up.
- There is level access once inside.
- There is a hearing assistance system.
- Staff are trained to use the system.
- This venue does not play background music.
- Motorised scooters are allowed in public parts of the venue.
- Wayfinding signage is available.
- The type of flooring in walkways and corridors is vinyl/laminate.
- There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
- There is flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are varied.
- The floors which are accessible by stairs are B, G, 1, 2, 3, 4.
- The stairs are located straight ahead after the entrance.
- The stairs are approximately 7m from the main entrance.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are medium.
- There is a lift for public use.
- The lift is located to the left after the entrance.
- The lift is approximately 8m (8yd 2ft) from the main entrance.
- The lift is a standard lift.
- The floors which are accessible by this lift are B, G, 1, 2, 3, 4.
- Staff do not need to be notified for use of the lift.
- The clear door width is 130cm (4ft 3in).
- The dimensions of the lift are 140cm x 240cm (4ft 7in x 7ft 10in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are not within 90cm - 120cm from the floor.
- The controls are higher than 120cm.
- The lift does not have Braille markings.
- The lift does not have tactile markings.
- The lighting level in the lift is low.
- There are accessible toilet facilities within this venue.
Location and Access
- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is located to the left after the main entrance.
- This accessible toilet is approximately 33m (36yd 3in) from the main entrance.
- There is level access to this accessible toilet.
Features and Dimensions
- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens inwards.
- The door is locked by a sliding bolt.
- The door is heavy.
- The width of the accessible toilet door is 76cm (2ft 6in).
- The dimensions of the accessible toilet are 196cm x 185cm (6ft 5in x 6ft 1in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 104cm (3ft 5in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- There is not a spatula type lever flush.
- The tap type is twist/turn.
- There is not a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are general domestic waste and clinical waste disposal units.
- There is not a flashing fire alarm beacon within the cubicle.
- There is a/are coat hook(s).
Position of Fixtures
- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on the right.
- There is a shelf within the accessible toilet.
- The shelf is not higher than 95cm (3ft 1in).
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 115cm (3ft 9in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 92cm.
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 79cm (2ft 7in).
Colour Contrast and Lighting
- The contrast between the internal door and wall is fair.
- The contrast between the external door and wall is fair.
- The contrast between the dropdown rail(s) and wall is poor.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The toilet seat colour contrast is poor.
- The contrast between the walls and floor is good.
- The lighting levels are medium.
Availability and Location of Standard Toilets
- Standard toilet facilities are not available.
Related Access Guides
- To view other access guides that are related to this one please use the links below.
- Guy's Hospital - Main Building link (new tab) - click here.
Sunflower Lanyard Scheme
- Guy's and St Thomas' NHS Foundation Trust is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- For more information on this scheme please click here.