Access Guide
Getting To The Hospital
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By Road
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- St Thomas' Hospital car park is located on Lambeth Palace Road, London.
- St Thomas' Hospital is located in the Congestion Charging Zone and parking is very limited. Please use public transport whenever possible.
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By Bus
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- 12, 53, 148, 159, 211, 453, C10 - stop at Westminster Bridge Road 77, 507, N44 - stop at Lambeth Palace Road 3, 344, C10, N3 - stop at Lambeth Road (15 minutes' walk) 76, 341, 381, RV1 - stop at York Road The Shell building development on York Road, due for completion in 2019, means visitors to St Thomas’ are being directed to the end of York Road. For St Thomas’ main entrance, turn right after using the pedestrian crossing at the end of York Road and the hospital is directly ahead. N44, N155, N159, N381 - Night buses stop at Westminster Bridge Road.
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By Train
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- Waterloo and Waterloo East are the nearest railway stations and are a 10-15 minute walk away. Victoria and Charing Cross are 20–30 minute walk away.
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By Underground
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- Westminster - District, Circle and Jubilee lines (10 minute walk) Waterloo - Bakerloo, Jubilee and Northern lines (15 minute walk).
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Useful Links
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- For information about getting to Guys Hospital please see the link below.
- To view the web page described above click here (opens in new tab).
- For information about getting to St Thomas' Hospital please see the link below.
- To view the web page described above click here (opens in new tab).
- For information on London Bus services please see the link below.
- To view the web page described above click here (opens in new tab).
- For information on London Underground services please see the link below.
- To view the web page described above click here (opens in new tab).
Getting Help and Assistance
- There is a Patient Advice and Liaison Service (PALS) at the hospital.
- The Patient Advice and Liaison Service (PALS) is located in the main hospital foyer.
- The telephone number for the Patient Advice and Liaison Service (PALS) is 020 7188 8801.
- The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
- There are volunteers available for help and assistance at the hospital.
- Volunteers can be found at information points around the hospital.
- There is an assistance dog toilet or toileting area on the hospital site.
- The assistance dog toilet or toileting area is located outside the main entrance.
- Water bowls for assistance dogs are available.
- BSL interpreters can be provided on request.
- Language interpreters can be provided on request.
- Mobility aids are available to help patients move around and include; wheelchairs.
- If you require any additional information or assistance, please speak to a member of staff.
- Additional hospital services link (new tab) - click here.
Hospital Parking
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Parking
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- The hospital does have a dedicated car park.
- The car park is located in front of the hospital, accessed via Lambeth Palace Road.
- The car park type is open air/surface.
- The car park does have a height restriction barrier.
- The maximum height is 280cm (9ft 2in).
- The car park does have a barrier control system.
- The car park surface is tarmac.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 422cm x 547cm (13ft 10in x 17ft 11in).
- There is a 120cm hatched zone around the Blue Badge parking bay(s).
- The dimensions of other designated Blue Badge parking bay(s) vary in size.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
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Drop-off Point
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- There is a designated drop-off point.
- The drop-off point is located to the left before reaching the entrance barriers.
- There is a dropped kerb from the drop-off point.
- The dropped kerb does not have tactile paving.
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Paying
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- There are parking charges for the hospital car park.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located at the payment machines in the car park.
- Payment signs do make it clear if parking charges apply to Blue Badge holders.
- Parking is free for Blue Badge holders.
- Payment machines are located outside the North Wing entrance, inside the Lambeth Wing Lower Ground floor entrance, and inside the Main entrance.
- There is a payment machine at a convenient height for wheelchair users.
- There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
- To see the hospital parking charges please click here (opens new tab).
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Access to the Hospital
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- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The hospital entrance is clearly visible from the car park.
- The nearest designated Blue Badge parking bay is approximately 16m (17yd 1ft) from the North Wing Lower Ground entrance.
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Comments
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- There is also sheltered parking available.
- Parking at Guy's and St Thomas' hospitals and the community services is very limited.
- Both of the hospitals and many of the services are located in the Congestion Charging zone. Please use public transport whenever possible.
- Charging exceptions
- If you're a disabled patient attending an appointment, you'll be given free parking in the main car park upon production of your Blue Badge (registered in your name) along with your appointment card/letter.
- Please take your Blue Badge (leaving the clock on display if parked in a disabled bay), white entry ticket to the car park and appointment letter/card to the Knowledge and Information Centre (KIC), which is located on the ground floor of St Thomas', North Wing.
- The KIC is open from 08:00 to 18:00. Outside these hours, please go to the security desk at the main reception.
Getting To (Children and Young People's Audiology Centre)
- Children and Young People's Audiology Centre is/are located on the second floor of the South Wing.
- Access to Children and Young People's Audiology Centre is via the main entrance.
- On entering the main entrance, turn right and proceed past the shops on the right. Take a left into the North Wing and continue past the North Wing Lifts. Continue straight into the South Wing and take the South Wing lift C to the second floor. On exiting the lift, turn right and the Children and Young People's Audiology Centre is located ahead.
- There is step free access, via lift, to Children and Young People's Audiology Centre .
- Children and Young People's Audiology Centre is approximately 7m from the South Wing lift.
- There is a/are manual, heavy, double door(s) between the main entrance and the department/service.
- Wayfinding signage is provided.
- There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
- There is flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
Outside Access (Main Hospital Entrance)
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Entrance Details
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- This information is for the entrance located at the front of the hospital.
- The entrance area/door is clearly signed.
- There is step free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 150cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 149cm.
Other Floors (South Wing Stairs B)
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Steps
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- The floors which are accessible by stairs are LG, 1, 2, 3, 4.
- The stairs are located within the South Wing.
- The stairs are approximately 173m from the main hospital entrance.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are medium.
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Comments
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- There are 3 sets of stairs within the South Wing located on the main corridor.
Lift (South Wing Lifts C)
- There is a lift for public use.
- The lift is located on the South Wing main corridor.
- The lift is approximately 229m (250yd 1ft) from the main hospital entrance.
- The lift is a standard lift.
- The floors which are accessible by this lift are LG, G, 1, 2.
- Staff do not need to be notified for use of the lift.
- The clear door width is 86cm (2ft 10in).
- The dimensions of the lift are 110cm x 221cm (3ft 7in x 7ft 3in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is low.
Opening Times
- Monday 08:30 - 17:00.
- Tuesday 08:30 - 17:00.
- Wednesday 08:30 - 17:00.
- Thursday 08:30 - 17:00.
- Friday 08:30 - 17:00.
- Saturday Closed.
- Sunday Closed.
Entrance (Children and Young People's Audiology Centre Entrance)
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Entrance Details
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- This information is for the entrance located on the second floor of the South Wing.
- The entrance area/door is clearly signed with the name of the service/department.
- There is step free access at this entrance.
- The intercom is not in a suitable position to allow wheelchair users to gain access.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are single width with a locked extension leaf.
- The door(s) is/are heavy.
- The width of the door opening is 94cm.
Reception (Children and Young People's Audiology Centre Reception)
- The Children and Young People's Audiology Centre reception is located to the right after the entrance.
- The reception area/desk is approximately 3m (3yd 10in) from the Children and Young People's Audiology Centre entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step free access to the reception area/desk.
- The lighting levels at the reception area/desk are medium.
- The height of the reception desk is low (76cm or lower).
- There is sufficient space to write or sign documents on the desk.
- There is not a clear knee recess beneath the low section of the desk.
- The desk is staffed.
- There is a hearing assistance system.
- The type of system is a portable loop.
- The hearing assistance system is not signed.
- Staff are trained to use the system.
Inside Access
- There is not level access once inside.
- There is a hearing assistance system.
- The system is a portable loop.
- Staff are trained to use the system.
- This venue does not play background music.
- Wayfinding signage is available.
- The type of flooring in walkways and corridors is carpet.
- There is flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are medium.
Level Change (Clinical Area)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located in the clinical area leading to the rear consultation rooms.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
Waiting Room / Area
- There is a waiting room / area.
- The waiting room / area is approximately 3m from the Children and Young People's Audiology Centre entrance.
- There is level access into the waiting room / area.
- There is not a/are not door(s) into the waiting room / area.
- The type of flooring is carpet.
- There is not a space for a wheelchair user to wait within the seating area.
- All chairs are permanently fixed.
- Chairs with armrests are not available.
- No tables are permanently fixed.
- Announcements are in person.
- The waiting room / area does not have background music playing.
- There is not a flashing fire alarm beacon within the waiting room / area.
- There is a television.
- Subtitles are available.
- Vending machines are not available.
- A water dispenser is available.
- There is a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are medium.
Consultation / Treatment Room (Consultation Room)
- There is / are 7 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Consultation Room.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width with a locked extension leaf.
- The door(s) is/are heavy.
- The width of the door opening is 93cm (3ft 1in).
- The type of flooring is carpet.
- There is room for a wheelchair user to manoeuvre.
- There is a bed / couch.
- The bed / couch is adjustable.
- There is not sufficient space next to the bed/couch for a mobile hoist to operate.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not adjustable.
- There are some chairs with armrests available.
- No tables are permanently fixed.
- The room does not have background music playing.
- There is a flashing fire alarm beacon within the room.
- Lighting levels are medium.
Consultation / Treatment Room (Audiology - Soundproof)
- There is / are 7 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Audiology - Soundproof.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 90cm (2ft 11in).
- The type of flooring is carpet.
- There is room for a wheelchair user to manoeuvre.
- There is not a bed / couch.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not adjustable.
- There are no chairs with armrests available.
- No tables are permanently fixed.
- The room does not have background music playing.
- There is not a flashing fire alarm beacon within the room.
- Lighting levels are medium.
Toilet with Adaptations
- Accessible toilet facilities are available.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is located on the left of the corridor before the Children and Young People's Audiology Centre entrance.
- This accessible toilet is approximately 7m (7yd 1ft) from the Children and Young People's Audiology Centre entrance.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a lever twist.
- The door may be difficult to open.
- The width of the accessible toilet door is 85cm (2ft 9in).
- The dimensions of the accessible toilet are 343cm x 175cm (11ft 3in x 5ft 9in).
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 115cm (3ft 9in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- There is a spatula type lever flush.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are general domestic waste and open waste paper bin disposal units.
- There is a flashing fire alarm beacon within the cubicle.
- There is a/are coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 110cm (3ft 7in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 86cm.
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- There is a high colour contrast between the internal door and wall.
- The contrast between the external door and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the wall-mounted grab rails to the left of the toilet and wall is poor.
- The contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
- The toilet seat colour contrast is good.
- The contrast between the walls and floor is good.
- The lighting levels are moderate to good.
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Baby Changing Facilities
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- Baby changing facilities are available within this accessible toilet.
- The height of the baby change table once extended is 93cm (3ft 1in).
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Shared Toilet(s)
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- The shared toilets that were surveyed are located to the left of the corridor before the entrance.
- The shared toilet(s) is/are approximately 7m (7yd 1ft) from the Children and Young People's Audiology Centre entrance.
- Inside the venue, there is level access to the shared toilet(s).
- An ambulant toilet with wall mounted grab rails is available.
- Lighting levels are medium.
Related Access Guides
- To view other Detailed Access Guides that are related to this one please use the links below.
- St Thomas' Hospital Main Entrance link (new tab) - click here.
Sunflower Lanyard Scheme
- Guy's and St Thomas' NHS Foundation Trust is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- For more information on this scheme please click here.