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Snowy Owl

Evelina London Children's Hospital, St Thomas' Hospital, Westminster Bridge Road, London, SE1 7EH

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Access Guide

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Getting To The Hospital

  • By Road View
    • Evelina London Children's Hospital is located in the congestion charging zone. There is limited parking around the area. Please use public transport whenever possible.
    • Limited Blue Badge Parking is available near Evelina's Main Entrance. Further parking can be found at St Thomas' Hospital.
  • By Bus View
    • Allow 15-20 minutes to get from the bus stop to where you need to be in the hospital. The following bus routes serve St Thomas' Hospital / Evelina London Children's Hospital. 12, 53, 148, 159, 211, 453, C10 - stop at Westminster Bridge Road. 77, 507, N44 - stop at Lambeth Palace Road. 3, 344, C10, N3 - stop at Lambeth Road (15 minutes walk). 76, 341, 381, RV1 - stop at York Road. N44, N155, N159, N381 - night buses stop at Westminster Bridge Road. N3 night bus - stops at Lambeth Road.
  • By Train View
    • Waterloo, Waterloo East, are the nearest railway stations, and are a 10-15 minutes walk away. Victoria and Charing Cross are 20–30 minutes walk away.
  • By Underground View
    • The nearest tube stations are: Westminster - District, Circle and Jubilee lines (10 minutes walk). Waterloo - Bakerloo, Jubilee and Northern lines (15 minutes walk). Lambeth North - Bakerloo line (10 minutes walk).
  • Useful Links View

Getting Help and Assistance (Information Point)

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located within St Thomas' Hospital main building.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 020 7188 8801.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected]
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found at the Information Point.
  • Documents are available in an alternative format and can be provided to include: large print on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are not available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • To obtain mobility aids please contact the Information Point.
  • If you require any additional information or assistance, please speak to a member of staff.

Hospital Parking (Evelina London Children's Hospital)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car parking facilities are for Blue Badge holders only.
    • The car park is located at the entrance to the Evelina London Children's Hospital.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are signposted but have no markings.
    • There is/are 8 designated Blue Badge parking bay(s) within the hospital car park.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Paying View
    • There are not parking charges for the hospital car park.
    • Payment signs are not provided.
    • Parking is free for Blue Badge holders.
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 20m (21yd 2ft) from the main entrance.
  • Comments View
    • There is limited Blue Badge parking available outside the Evelina London Children's Hospital.
    • There is a control barrier, operated via security.
    • These spaces are solely for families whose children are in the Evelina London Children's Hospital.
    • Parking at Guy's and St Thomas' hospitals and the community services is very limited.
    • Both of the hospitals and many of the services are located in the Congestion Charging zone. Please use public transport whenever possible.
    • Charging exceptions
    • If you're a disabled patient attending an appointment, you'll be given free parking in the main car park upon production of your Blue Badge (registered in your name) along with your appointment card/letter.
    • Please take your Blue Badge (leaving the clock on display if parked in a disabled bay, white entry ticket to the car park and appointment letter/card to the Knowledge and Information Centre (KIC), which is located on the ground floor of St Thomas', North Wing. The KIC is open from 8am to 6pm. Outside these hours, please go to the security desk at the main reception.
    • Parking at Guy's
    • Between Monday-Friday, 8.30am-4.30pm, there is disabled parking only at Guy's Hospital. Vehicles can only access the car park from Snowsfield and not from St Thomas Street.
    • This is for patients who are Blue Badge holders and have an appointment on that day. These disabled parking bays are limited and are available on a first come, first served basis on production of your Blue Badge (registered in your name) along with your appointment card/letter.
    • There is an NCP car park at the junction of Snowsfield and Kipling Street, about a five minute walk from the hospital. Charges are displayed at the entrance.

Hospital Parking (St Thomas' Hospital)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located Parking is on the lower ground level.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does have a barrier control system.
    • Controls at the barrier are within the range of 100cm to 110cm.
    • The barrier controls/touchscreen can be reached from the car.
    • The car park surface is tarmac.
    • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) markings are faded.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 422cm x 547cm (13ft 10in x 17ft 11in).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Parking spaces for Blue Badge holders do need to be booked in advance.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are not clearly presented.
    • Payment signs are located at the payment machines in the car park.
    • Payment signs do not make it clear if parking charges apply to Blue Badge holders.
    • Parking is not free for Blue Badge holders.
    • Payment machines are located at the side of the car park.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 5m (5yd 1ft) from the North Wing Lower Ground entrance.
  • Comments View
    • Parking at Guy's and St Thomas' hospitals and the community services is very limited.
    • Both of the hospitals and many of the services are located in the Congestion Charging zone. Please use public transport whenever possible.
    • Charging exceptions
    • If you're a disabled patient attending an appointment, you'll be given free parking in the main car park upon production of your Blue Badge (registered in your name) along with your appointment card/letter.
    • Please take your Blue Badge (leaving the clock on display if parked in a disabled bay, white entry ticket to the car park and appointment letter/card to the Knowledge and Information Centre (KIC), which is located on the ground floor of St Thomas', North Wing. The KIC is open from 8am to 6pm. Outside these hours, please go to the security desk at the main reception.
    • Parking at Guy's
    • Between Monday-Friday, 8.30am-4.30pm, there is disabled parking only at Guy's Hospital. Vehicles can only access the car park from Snowsfield and not from St Thomas Street.
    • This is for patients who are Blue Badge holders and have an appointment on that day. These disabled parking bays are limited and are available on a first come, first served basis on production of your Blue Badge (registered in your name) along with your appointment card/letter.
    • There is an NCP car park at the junction of Snowsfield and Kipling Street, about a five minute walk from the hospital. Charges are displayed at the entrance.

Getting To (Snowy Owl)

  • Snowy Owl is/are located on level one.
  • To see the hospital map please click here (opens new tab).
  • Access to Snowy Owl is via the main entrance.
  • On entering the main entrance, bear left and take the second Moon lift on the right to level one. On exiting the lift, bear left and Snowy Owl is located straight ahead.
  • There is step free access, via lift, to Snowy Owl.
  • Snowy Owl is approximately 3m from the Moon lift.
  • Wayfinding signage is not provided.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

Outside Access (Main Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the building.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped or stepped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 170cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 170cm.
  • Ramp/Slope Details View
    • The ramp/slope is located in front of the entrance.
    • The ramp/slope gradient is easy.
    • The ramp/slope is permanent.

Outside Access (Main Entrance Side Doors)

  • Entrance Details View
    • This information is for the entrance located at the front of the hospital.
    • The entrance area/door is not clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The main automatic door(s) is/are push pad activated.
    • The door(s) is/are single width.
    • The width of the door opening is 86cm.
  • Ramp/Slope Details View
    • The ramp/slope is located at the front of the entrance.
    • The ramp/slope gradient is easy.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are LG, G, 1, 2, 3, 4, 5, 6.
    • The stairs are located at the rear of the hospital.
    • The stairs are approximately 58m from the main entrance.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.

Lift (Moon)

  • There is a lift for public use.
  • The lift is located at the rear of the hospital.
  • The lift is approximately 36m (39yd 1ft) from the main entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are LG, G, 1, 2, 3, 4, 5, 6.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 110cm x 232cm (3ft 7in x 7ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.

Opening Times

  • Access is by appointment only.

Ward (Allergy Day Unit)

  • Ward Information View
    • This is a/an allergy ward.
    • There is/are 2 bay(s) available.
    • There is/are 0 side room(s) available.
    • There is/are 6 bed(s) on this ward in total.
  • Ward Access View
    • There is a/are door(s) leading into the ward.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 92cm (3ft).
    • There is not an intercom/bell at/near this ward entrance which is in a suitable position for people who require access or assistance (between 95cm - 105cm).
    • There is level access throughout the ward.
    • There is clear signage on the ward.
    • The type of flooring is vinyl/laminate.
    • There is flooring on the ward which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are medium.
  • Reception/Nurses' Station View
    • The height of the ward reception desk is 96cm.
    • There is not a lowered section.
    • There is a hearing assistance system available at the desk.
  • Relatives' Room View
    • There is not a relatives' room for the ward.
  • Ward Features and Patient Facilities View
    • A hearing assistance system is available on the ward.
    • The ward does not play background music.
    • There is a chair with armrests on both sides.
    • A mobile hoist is not available on the ward.
  • Visitor Facilities View
    • There are no accessible toilet facilities on the ward for visitors.
    • Accessible toilet facilities for visitors are located on the ground floor of the hospital.
    • There are standard toilet facilities on the ward for visitors.

Accessible Toilet

  • There are not accessible toilet facilities within this venue.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Shared Toilet(s) View
    • The shared toilets that were surveyed are located immediately ahead as you enter the Snowy Owl entrance.
    • The shared toilet(s) is/are approximately 1m (3ft 3in) from the Snowy Owl entrance.
    • Inside the venue, there is level access to the shared toilet(s).
    • An ambulant toilet with wall mounted grab rails is not available.
    • Lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the standard toilet.
    • The height of the baby change table once extended is 72cm (2ft 4in).
    • Inside the venue, there is level access to the baby change facility.

Related Access Guides

Sunflower Lanyard Scheme

  • Guy's and St Thomas' NHS Foundation Trust is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
  • For more information on this scheme please click here.