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Halifax - Barnsley

2-8A Queen Street, Barnsley, S70 1SJ

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Access Guide

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Overview

  • About View
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via slope at the most accessible entrance.
    • There is step-free level access throughout, this may include the use of a lift.
    • Access throughout may include manual doors and pillars.
    • The first floor can be accessed via a standard lift and stairs.
    • There are no toilet facilities.
  • Getting Help and Assistance View
    • There is a member of staff to welcome customers at the entrance.
    • There is seating available.
    • There is a fixed hearing assistance system.
    • Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
    • The branch has easy grip pens, coloured acetate sheets, magnifying sheets, clipboards, and a signature guide.
    • Other formats of documents can be requested via the branch and will be posted to the customer within 7 working days.
    • BSL interpreters can be arranged prior to an appointment, or the bank offers video calls with a BSL interpreter for some types of appointment which can take place at home.
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: an ATM machine and Wi-Fi.

External ATMs

  • The ATMs are located on the left side of the branch.
  • The ATMs are clearly signed.
  • All of the ATM controls/features are not within 120cm.
  • There is an ATM at a lower height.
  • The lower ATM is the furthest from the entrance.
  • All of the lower ATM controls/features are not within 120cm.
  • All ATMs have a raised dot on the number 5 key.
  • All of the ATMs are Talking ATMs.
  • The branch does not have headphones that customers can use with the ATMs.

Branch Entrance

  • This entrance is located at the front corner of the branch.
  • The entrance area is clearly signed.
  • This entrance is signed with HALIFAX.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a steep gradient.
  • There are double automatic doors at this entrance.
  • The doors open away from you.
  • The width of the opening is 170cm.
  • The doors have a low visual contrast.
  • There is a small lip on the threshold of the opening.
  • There is step-free level access as you enter.

Branch

  • There is step-free level access throughout the majority of areas, this may include the use of a lift.
  • The following areas have step-free access via ramps or slopes: the rear left of the branch on the ground floor.
  • Some flooring is shiny.
  • The walls and floor visual contrast varies between low and high.
  • Some of the walls have a reflective finish.
  • There is a phone shelf with a chair.
  • The height to the surface of the phone shelf is 75cm.
  • There is background noise.
  • Signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in the branch includes: chairs with armrests, chairs without armrests, armchairs, sofas without castors and high stools.
  • Some of the seats are at a suitable height for a wheelchair user to transfer onto.
  • Furniture available in the branch includes: tables, coffee tables and desks.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • Some of the furniture is fixed.
  • The furniture and floor visual contrast varies between low and high.
  • Lighting levels vary due to the use of large glazed walls.

Internal ATMs

  • The ATMs are located on the right side as you enter the branch.
  • The ATMs are clearly signed.
  • All of the ATM controls/features are within 120cm.
  • All ATMs have a raised dot on the number 5 key.
  • All of the ATMs are Talking ATMs.
  • The branch does not have headphones that customers can use with the ATMs.
  • All of the Pay In Machine controls/features are within 120cm.
  • There is a a Pay In machine at a lower height.
  • The lower Pay In machine is the first one as you enter the branch.
  • All of the lower Pay In Machine controls/features are within 120cm.
  • All Pay In machines have a raised dot on the number 5 key.
  • All of the Pay In machines are Talking ATMs.
  • The branch does not have headphones that customers can use with the Pay In machines.

Welcome Desk

  • The desk is located ahead as you enter the branch.
  • The distance from the branch entrance is 7m.
  • There is step-free level access to the desk.
  • The height of the desk is 103cm.
  • There is not a lowered section at the desk.
  • The desk has patterned/distracting backgrounds.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • The flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Lighting levels vary due to the size of the space.

Colleague Desk

  • The desk is located on the left side of the branch.
  • The distance from the branch entrance is 6m.
  • The most accessible route to the desk has moveable physical obstructions.
  • There is step-free level access to the desk.
  • The height of the desk is 101cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 78cm.
  • There is a knee recess which is 71cm high, 49cm deep, and 164cm wide.
  • The desk has windows behind.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • The flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Lighting levels vary due to the use of large glazed walls.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs without armrests and high stools.

Booth

  • The desk is located to the rear of the branch, on the left side.
  • The distance from the branch entrance is 14m.
  • There is step-free access via ramp to the desk.
  • The ramp has a steep gradient.
  • The ramp is over 150cm wide with a handrail on the right going up.
  • The height of the desk is 72cm.
  • There is a knee recess which is 70cm high, 45cm deep, and 57cm wide.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested, however it was not working at the time of the survey.
  • There is background noise in this area.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.
  • There is an opening width of 99cm to access this booth.

Cashiers Counter

  • The counter is located to the rear of the branch.
  • The distance from the branch entrance is 11m.
  • There is step-free level access to the counter.
  • The space between the rail and the counter is between 140cm and 179cm with turning spaces over 150cm at the ends.
  • There are no queue notifications.
  • The height of the counter is 91cm.
  • There is not a lowered section at the counter.
  • There is a pull-out shelf at the front of the counter.
  • The pull-out shelf does not provide a knee space which is at least 40cm deep.
  • The counter has a television behind and patterned/distracting backgrounds.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Lift

  • The lift surveyed is located at the rear of the branch, on the right side.
  • The distance from the branch entrance is 16m.
  • The most accessible route to the lift has step-free level access, pillars and permanent physical obstructions.
  • The ground and first floors are accessed by this lift.
  • There is not clear signage in the lift lobbies indicating the floor number.
  • The lift door has a high visual contrast.
  • The lift does not have a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have a low visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift opening width is 90cm.
  • The dimensions of the lift are 110cm (width) x 140cm (depth).
  • The internal lift control buttons have tactile markings, Braille markings and a low visual contrast.
  • The majority of the internal controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing and a visual floor indicator.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • A member of staff must be notified to use this lift.

Stairs (Branch)

  • The stairs surveyed are located ahead and to the right as you enter the branch.
  • This is a U-shaped staircase.
  • The ground and first floors can be accessed by these stairs.
  • There is not clear signage in the stairwells indicating the floor number.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 19cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels vary due to the size of the space.

Meeting Room 1

  • The room is located on the first floor, along the main corridor.
  • There are 13 rooms of this type.
  • The distance from the lift is 8m.
  • The most accessible route to the room has a lift and manual doors.
  • There is written text and numbered signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a low visual contrast.
  • The door opens away from you.
  • The door is easy to open.
  • The width of the opening is 89cm.
  • Internally the door has a low visual contrast.
  • There is step-free level access throughout the room.
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in the room includes: chairs with armrests.
  • Furniture available in the room includes: desks.
  • The furniture is fixed.
  • The height to the top of the surface of the desk is 72cm.
  • The clear height under the desk is 70cm.
  • The furniture and floor visual contrast varies between low and high.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested, however it was not working at the time of the survey.
  • There is no (or very little) background noise in this room.
  • Lighting levels vary due to the use of large glazed walls.
  • The room has adjustable temperature controls.