Access Guide
Overview
- About View
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Parking and Public Transport
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- The venue does not have its own car park.
- There is on-street Blue Badge Bay parking, on-street standard parking and a taxi rank.
- The nearest step-free train station is London Liverpool Street.
- The nearest underground station is Bethnal Green.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
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Getting In and Around
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- There is step-free access via slope at the most accessible entrance.
- There is step-free level access throughout.
- There are no toilet facilities.
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Getting Help and Assistance
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- There is a member of staff to welcome customers at the entrance.
- There is seating available.
- There is a fixed hearing assistance system.
- Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
- The branch has easy grip pens, coloured acetate sheets, magnifying sheets, clipboards, and a signature guide.
- Large Print documents are available same day in branch.
- Other available formats can be requested via the branch and will be posted to the customer within 7 working days.
- BSL interpreters can be arranged prior to an appointment, or the bank offers video calls with a BSL interpreter for some types of appointment which can take place at home.
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: an ATM machine and Wi-Fi.
External ATM
- The ATM is located at the front of the branch, to the left as you face the entrance.
- The ATM is clearly signed.
- The height of the ATM features vary between 79cm and 110cm.
- The ATM does have a raised dot on the 5 key.
- The ATM is a Talking ATM.
- The branch does not have headphones that customers can use with the ATMs.
Branch Entrance
- This entrance is located at the front of the branch, on Bethnal Green Road.
- The entrance area is clearly signed.
- This entrance is signed with HALIFAX.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is step-free access via slope at the entrance.
- The slope has a slight gradient.
- There is a single automatic door at this entrance.
- The door opens away from you.
- The width of the opening is 101cm.
- The door has a low visual contrast.
- There is a small lip on the threshold of the opening.
- There is step-free level access as you enter.
Branch
- There is step-free level access throughout all areas.
- Some flooring is shiny.
- The walls and floor have a high visual contrast.
- Some of the walls have a reflective finish.
- There may be background noise.
- Signage is not provided.
- Seating available in the branch includes: chairs with armrests, benches and stools.
- Some of the seats are at a suitable height for a wheelchair user to transfer onto (44cm - 46cm high).
- Furniture available in the branch includes: desks.
- Some of the furniture is fixed.
- The furniture and floor visual contrast varies between low and high.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Internal ATM - Take Out
- The ATM is located immediately to the left as you enter the branch.
- The ATM is clearly signed.
- The height of the ATM features vary between 80cm and 133cm.
- The ATM does have a raised dot on the 5 key.
- The ATM is a Talking ATM.
- The branch does not have headphones that customers can use with the ATMs.
Internal ATM - Pay In
- The ATM is located to the rear of the branch, to the left of the cashiers counter.
- The ATM is clearly signed.
- The height of the Pay In machine features varies between 85cm and 125cm.
- The Pay In machine does have a raised dot on the 5 key.
- The Pay In machine is a Talking ATM.
- The branch does not have headphones that customers can use with the Pay In machines.
Help and Advice Desk
- The desk is located immediately ahead as you enter the branch.
- The distance from the branch entrance is 7m.
- There is step-free level access to the desk.
- The height of the desk is 100cm.
- There is a lowered section at the desk.
- The height of the lowered section is 85cm.
- There is a knee recess which is 82cm high, 28cm deep, and 59cm wide.
- The desk has patterned/distracting backgrounds.
- There is a fixed hearing assistance system which is not clearly signed.
- The hearing assistance system was tested, however it was not working at the time of the survey.
- There may be background noise in this area.
- Some flooring is shiny.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs with armrests, stools and high stools.
Cashiers Counter
- The counter is located to the rear of the branch, straight ahead as you enter.
- The distance from the branch entrance is 22m.
- The most accessible route to the counter has permanent physical obstructions and moveable physical obstructions.
- There is step-free level access to the counter.
- The space between the rail and the counter is between 140cm and 179cm with turning spaces over 150cm at the ends.
- There are 8 or fewer counters and the direct line of sight to the head of the queue is not impaired.
- There are no queue notifications.
- The height of the counter is 110cm.
- There is not a lowered section at the counter.
- There is not a pull-out shelf at the front of the counter.
- The counter has glazed screens and patterned/distracting backgrounds.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested, however it was not working at the time of the survey.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- There is a low level shelf at the counter.
Meeting Room
- The room is located ahead and on the left as you enter the branch.
- There are 3 rooms of this type.
- The distance from the branch entrance is 12m.
- The most accessible route to the room has step-free level access.
- There is no signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a low visual contrast.
- The door opens away from you.
- The door is easy to open.
- The width of the opening is 85cm.
- Internally the door has a low visual contrast.
- There is step-free level access throughout the room.
- Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
- There is space for an assistance dog to rest.
- Privacy facilities for this room include: a door lock.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs with armrests.
- Furniture available in the room includes: desks.
- The furniture is fixed.
- The height to the top of the surface of the desk is 76cm.
- The clear height under the desk is 73cm.
- The furniture and floor have a high visual contrast.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this room.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- The room does not have adjustable temperature controls.