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Branch Information

• For contact details, opening times, and services available in this branch, please click here to visit the Halifax Birmingham Bull Ring branch page on their website (opens in a new tab).
• This branch is located in a shopping centre.
• The branch is located within Bull Ring and Grand Central.
• The details within this access guide relate to the branch and not the shopping centre.
• https://www.bullring.co.uk link (new tab) - click here.
• There is not a colleague trained in British Sign Language.
• The branch does have a magnifying glass available.
• The branch does not have a signature guide available.
• The alternative formats documents can be provided in include; Braille on request, large print on request and audio on request.
• There is a hearing assistance system available.
• There is a hearing assistance system available for the enquiry desks.

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• Help and Assistance View
  • The branch has headphones that customers can use with the ATMs.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

• There is a bus stop within approximately 150m of the branch.
• The nearest train station is Birmingham New Street.
• The nearest tram stop is Grand Central.
• The branch does not have its own car park.

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• Public Car Parks View
  • Public parking is available within approximately 200m of the branch.
  • The closest public parking is: Bullring Centre Car Park.

You are on ATM(s) (Outside). Skip to the next section.

ATM(s) (Outside)

• The ATMs are located on the right of the entrance.
• The controls/screen heights vary between 104cm and 134cm.
• There is a lowered ATM available.
• The height range of the lowered ATM controls/screen is 94cm to 124cm.
• The branch has headphones that customers can use with any ATMs.

You are on Entrance (Middle Mall). Skip to the next section.

Entrance (Middle Mall)

• This information is for the entrance located at the front of the branch, on the middle mall of the Bull Ring.
• The entrance area/door is clearly signed.
• There is step-free access at this entrance.

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• Entrance View
  • There are no doors at this entrance.
  • The width of the door opening is 240cm.

You are on Inside the Branch. Skip to the next section.

Inside the Branch

• There is step-free access throughout the branch.
• The type of flooring in the branch is carpet, tiles and laminate.
• There is some flooring in the branch which is shiny and could cause issues with glare or look slippery to some people.
• The lighting levels are good.
• There is a waiting area available in the branch.
• The waiting area is located ahead and on the left as you enter the branch.
• There is sufficient space for a wheelchair user to use the waiting area.
• Seating in the branch includes: chairs with armrests, chairs with no armrests and stools.

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• Comments View
  • Bench seating is also available.

You are on ATM(s) (Inside - Take out). Skip to the next section.

ATM(s) (Inside - Take out)

• The ATMs are located on the right as you enter the branch.
• The controls/screen heights vary between 103cm and 132cm.
• There is a lowered ATM available.
• The height range of the lowered ATM controls/screen is 92cm to 124cm.
• The branch has headphones that customers can use with any ATMs.

You are on ATM(s) (Inside - Pay in). Skip to the next section.

ATM(s) (Inside - Pay in)

• The ATMs are located on the right as you enter the branch.
• The controls/screen heights vary between 92cm and 130cm.
• There is not a lowered ATM available.
• The branch has headphones that customers can use with any ATMs.

You are on Desk(s). Skip to the next section.

Desk(s)

• There are 2 desks in the branch.
• The desks are located ahead from the entrance, towards the centre of the branch.
• The nearest desk is approximately 15m from the entrance.
• The desk area is clearly visible from the entrance.
• There is step-free access to the desks.
• There is a clear unobstructed route to the desks.
• There are not screens, windows, TVs or mirrors in front of or behind the desks which could adversely affect the ability of someone to lip read.
• The desks are not placed in front of a plain background.
• The lighting levels are good.
• The distance between the floor and the underside of the lowest desk is 70cm.
• The distance between the floor and the underside of the highest desk is 92cm.
• There is sufficient space to write or sign documents on the desks.
• All of the desks have clear space under them.

You are on Counter. Skip to the next section.

Counter

• The counter is located ahead towards the middle of the branch, on the right.
• The counter is approximately 15m from the entrance.
• The counter is clearly visible from the entrance.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• There are not screens, windows, TVs or mirrors in front of or behind the counter which could adversely affect the ability of someone to lip read.
• The counter is not placed in front of a plain background.
• The lighting levels at the counter are good.
• The height of the counter is 110cm.
• There is sufficient space to write or sign documents on the counter.
• There is a lowered section of the counter.
• The height of the lowered section of the counter is 86cm.
• There is sufficient space to write or sign documents on the lowered section of the counter.
• There is not a clear knee recess beneath the low/lowered section of the counter.

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• Counter Features View
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Colleagues are not trained to use the system.

You are on Meeting Room. Skip to the next section.

Meeting Room

• There are six meeting rooms available.
• The Meeting Room is located at the rear of the branch.
• The room is clearly visible from the entrance.
• Colleagues can provide assistance getting to the room.
• The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is step free access into the room.

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• Access into the Room View
  • The door opens away from you (push).
  • The door is single width.
  • The door may be difficult to open.
  • The width of the door opening is 87cm.
  • The colour contrast between the external door and wall is low.
  • The colour contrast between the internal door and wall is low.
• Room Details View
  • There is not a hearing assistance system available for the room.
  • There is some fixed furniture within the room.
  • A height adjustable desk is not available.
  • The distance between the floor and the underside of the desk is 71cm.
  • There is not sufficient space for a wheelchair user to turn within the room.
  • Furniture can be moved to allow a turning space for wheelchair users.
  • There are chairs with armrests on both sides within the room.
  • There are not screens, windows, TVs or mirrors in front of or behind the desk which could adversely affect the ability of someone to lip read.
  • The desk is placed in front of a plain background.
  • There are no potential trip hazards within the room.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are good.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an accessible toilet for public use.
• The nearest accessible toilet is located on all levels of the Bullring.

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Standard Toilet(s)

• Standard toilet facilities are not available.
• The nearest standard toilet is located on all levels of the Bullring.