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Halifax - Cambridge

32/33 Petty Cury, Cambridge, Cambridgeshire, CB2 3NB

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Access Guide

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Overview

  • About View
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via ramp at the most accessible entrance.
    • There is step-free level access throughout.
    • There are no toilet facilities.
  • Getting Help and Assistance View
    • There is a member of staff to welcome customers at the entrance.
    • There is seating available.
    • There is a fixed hearing assistance system.
    • There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
    • The designated safe space is located in the interview rooms.
    • British Sign Language interpreters can be provided on request.
    • Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
    • The branch has easy grip pens, coloured acetate sheets, magnifying sheets, clipboards, and a signature guide. Alternative document formats can be requested via the branch and will be posted to the customer within 7 working days.
      BSL interpreters can be arranged prior to an appointment, or the bank offers video calls with a BSL interpreter for some types of appointment which can take place at home.
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: an ATM machine and Wi-Fi.
    • Staff receive the following training: online accessibility and disability training.

ATMs (Outside)

  • The ATM is located at the front right of the branch.
  • The ATM is clearly signed.
  • There are obstructions on the approach.
  • The minimum width between the obstructions is 161cm.
  • The height of the ATM features vary between 93cm and 129cm.
  • The ATM does have a raised dot on the 5 key.
  • The ATM is a Talking ATM.
  • The branch has headphones that customers can use with any ATMs.
  • At the time of the survey (February 2025) there was scaffolding at the front of the branch.

Entrance

  • This entrance is located at the front of the branch.
  • The entrance area is clearly signed.
  • This entrance is signed with 'Halifax'.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a steep gradient.
  • The ramp is over 150cm wide with no handrails.
  • There are double manual gates at this entrance.
  • The gates are permanently held open.
  • The width of the opening is 166cm.
  • The gates have a high visual contrast.
  • There is a second set of double automatic doors.
  • The second set of doors open away from you.
  • The width of the opening is 164cm.
  • The second set of doors have a high visual contrast.
  • There is step-free level access as you enter.

Branch

  • There is step-free level access throughout all areas.
  • The walls and floor have a high visual contrast.
  • There is a phone shelf without a seat.
  • The height to the surface of the phone shelf is 80cm.
  • There is background noise.
  • Signage is not provided.
  • Seating available in the branch includes: chairs with armrests, chairs without armrests and stools.
  • Some of the seats are at a suitable height for a wheelchair user to transfer onto (44cm - 46cm high).
  • Furniture available in the branch includes: tables and coffee tables.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • The furniture and floor have a high visual contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

ATMs (Inside)

  • The ATMs are located on the right as you enter the branch.
  • The ATMs are clearly signed.
  • The height of the ATM features vary between 92cm and 129cm.
  • There is a lowered ATM available.
  • The lowered ATM is the closest to the entrance.
  • The height of the lowered ATM features vary between 82cm and 119cm.
  • All ATMs have a raised dot on the number 5 key.
  • All of the ATMs are Talking ATMs.
  • The height of the Pay In machine features varies between 78cm and 124cm.
  • The Pay In machine does have a raised dot on the 5 key.
  • The Pay In machine is a Talking ATM.
  • The branch has headphones that customers can use with any ATMs.

Desk (Touchdown)

  • The desk is located ahead as you enter the branch.
  • The distance from the entrance is 5m.
  • There is step-free level access to the desk.
  • The height of the desk is 78cm.
  • There is not a lowered section at the desk.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • The walls and floor have a high visual contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.

Cashiers Counter

  • The counter is located on the right hand side of the branch as you enter.
  • The distance from the entrance is 12m.
  • There is step-free level access to the counter.
  • The queue rail is less than 140cm from the counter with turning spaces under 150cm at the ends.
  • There are no queue notifications.
  • The height of the counter is 110cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 90cm.
  • There is a pull-out shelf at the front of the counter.
  • The pull-out shelf does not provide a knee space which is at least 40cm deep.
  • The counter has patterned/distracting backgrounds and a television.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested and working at the time of the survey.
  • Lighting levels were even at the time of the survey.
  • The hearing loop is on the left hand cashier point only.

Desk (Digital Zone)

  • The desk is located to the rear right of the branch as you enter.
  • The distance from the entrance is 16m.
  • There is step-free level access to the desk.
  • The height of the desk is 72cm.
  • The desk has patterned/distracting backgrounds.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • The walls and floor have a high visual contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • There is not room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests, chairs without armrests and benches.
  • All desks and some seating is fixed.

Room (Interview Room)

  • The room is located at the rear of the branch as you enter.
  • There are 2 rooms of this type.
  • The distance from the entrance is 18m.
  • The most accessible route to the room has step-free level access.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a low visual contrast.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 76cm.
  • Internally the door has a low visual contrast.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (75cm x 160cm).
  • There is space for an assistance dog to rest.
  • Privacy facilities for this room include: a door lock.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests and chairs without armrests.
  • Furniture available in the room includes: desks.
  • The desks are fixed.
  • The height to the top of the surface of the desk is 72cm.
  • The clear height under the desk is 69cm.
  • The furniture and floor have a medium visual contrast.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • The room does not have adjustable temperature controls.