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Halifax - Carlisle

16 Bank Street, Carlisle, CA3 8HE

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Access Guide

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Overview

  • About View
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via ramp at the most accessible entrance.
    • There is step-free level access throughout the majority of areas.
    • The following areas have step-free access via ramps or slopes: the meeting rooms.
    • Access throughout may include narrow walkways.
    • There are no toilet facilities.
  • Getting Help and Assistance View
    • There is a member of staff to welcome customers at the entrance.
    • There is seating available.
    • There is no hearing assistance system.
    • There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
    • The designated safe space is located in an interview room on the banking floor.
    • Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
    • The branch has easy grip pens, coloured acetate sheets, magnifying sheets, clipboards, and a signature guide.
    • Large Print documents are available same day in branch.
    • Other available formats can be requested via the branch and will be posted to the customer within 7 working days.
    • BSL interpreters can be arranged prior to an appointment, or the bank offers video calls with a BSL interpreter for some types of appointment which can take place at home.
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: an ATM machine, a lowered pay phone (75cm - 100cm) and Wi-Fi.
    • Staff receive the following training: monthly inclusivity and diversity training.

External ATM

  • The ATM is located to the right of the entrance.
  • The ATM is clearly signed.
  • The height of the ATM features vary between 94cm and 129cm.
  • All of the ATM controls/features are not within 120cm.
  • The ATM does have a raised dot on the 5 key.
  • There are no Talking ATMs available.
  • There is a slight slope in front of the ATM machine.

Branch Entrance

  • This entrance is located at the front of the building on Bank Street.
  • The entrance area is clearly signed.
  • This entrance is signed with HALIFAX.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a steep gradient with resting areas.
  • The ramp is over 150cm wide with a handrail on the left going up.
  • There are double automatic doors at this entrance.
  • The doors open away from you.
  • The width of the opening is 153cm.
  • The doors have a low visual contrast.
  • There is a small lip on the threshold of the opening.
  • There is step-free level access as you enter.

Branch

  • There is step-free level access throughout all areas.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • There is a phone shelf with a chair.
  • The height to the surface of the phone shelf is 74cm.
  • There is background noise.
  • Signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in the branch includes: chairs with armrests, armchairs and sofas without castors.
  • Some of the seats are at a suitable height for a wheelchair user to transfer onto.
  • Furniture available in the branch includes: desks.
  • Some of the furniture is fixed.
  • The furniture and floor visual contrast varies between low and high.
  • Lighting levels vary due to the use of large glazed walls.

Internal ATMs

  • The ATMs are located internally on the right for take out and left for pay in.
  • The ATMs are clearly signed.
  • The height of the ATM features vary between 90cm and 126cm.
  • All of the ATM controls/features are not within 120cm.
  • There is an ATM at a lower height.
  • The lower ATM is the closest to the entrance.
  • The height of the lower ATM features vary between 81cm and 116cm.
  • All of the lower ATM controls/features are within 120cm.
  • All ATMs have a raised dot on the number 5 key.
  • All of the ATMs are Talking ATMs.
  • The branch has headphones that customers can use with the ATMs.
  • The height of the Pay In machine features varies between 79cm and 97cm.
  • All of the Pay In Machine controls/features are within 120cm.
  • The Pay In machine does have a raised dot on the 5 key.
  • The Pay In machine is a Talking ATM.
  • The branch has headphones that customers can use with the Pay In machines.

Standing Triage Desk

  • The desk is located ahead as you enter.
  • The distance from the branch entrance is 4m.
  • There is step-free level access to the desk.
  • The height of the desk is 89cm.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • Some flooring is shiny.
  • Lighting levels vary due to the use of large glazed walls.

Welcome Desk

  • The desk is located on the left as you enter.
  • The distance from the branch entrance is 6m.
  • There is step-free level access to the desk.
  • The height of the desk is 78cm.
  • There is a knee recess which is 71cm high, 39cm deep, and 165cm wide.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests.

Inquiry Desk

  • The desk is located at the rear of the banking hall on the left.
  • The distance from the branch entrance is 10m.
  • There is step-free level access to the desk.
  • The height of the desk is 71cm.
  • There is a knee recess which is 70cm high, 50cm deep, and 88cm wide.
  • The desk has patterned/distracting backgrounds.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.
  • There is not room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests.

Meeting Room

  • The room is located at the front of the branch, to the left as you enter.
  • There are 3 rooms of this type.
  • The distance from the branch entrance is 15m.
  • The most accessible route to the room has step-free level access, slight ramps or slopes, narrow walkways and pillars.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens away from you.
  • The door is easy to open.
  • The width of the opening is 96cm.
  • Internally the door has a high visual contrast.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Privacy facilities for this room include: a door lock and a partition wall.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests.
  • Furniture available in the room includes: desks.
  • The furniture is fixed.
  • The height to the top of the surface of the desk is 71cm.
  • The clear height under the desk is 69cm.
  • The furniture and floor have a high visual contrast.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • The room has adjustable temperature controls.

Cashiers Counter

  • The counter is located at the rear right of the banking hall.
  • The distance from the branch entrance is 12m.
  • The most accessible route to the counter has permanent physical obstructions.
  • There is step-free level access to the counter.
  • The queue rail is less than 140cm from the counter with turning spaces over 150cm at the ends.
  • There are 8 or fewer counters and the direct line of sight to the head of the queue is not impaired.
  • There are no queue notifications.
  • The height of the counter is 110cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 90cm.
  • There is a pull-out shelf at the front of the counter.
  • The pull-out shelf does not provide a knee space which is at least 40cm deep.
  • The counter has a television behind.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested and working at the time of the survey.
  • Lighting levels were even at the time of the survey.