You are on Branch Information. Skip to the next section.

Branch Information

• For contact details, opening times, and services available in this branch, please click here to visit the Halifax Dudley Castle Street branch page on their website (opens in a new tab).
• This branch is located on a high street.
• The main shopping street/area is pedestrianised.
• There is not a colleague trained in British Sign Language.
• The branch does not have a magnifying glass available.
• The branch does not have a signature guide available.
• The alternative formats documents can be provided in include; Braille on request, large print on request, different languages on request and audio on request.
• There is a hearing assistance system available.
• There is a hearing assistance system available for the enquiry desks.

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• Help and Assistance View
  • The branch has headphones that customers can use with the ATMs.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

• There is a bus stop within approximately 150m of the branch.
• The nearest train station is Tipton.
• The nearest tram stop is Dartmouth Street.
• The branch does not have its own car park.

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• On Street Parking View
  • Clearly signed and/or marked on street Blue Badge parking bays are available.
  • The on street Blue Badge parking bays are located on New Street.
  • Standard on street parking is available (within approximately 50m of the branch).
• Public Car Parks View
  • Public parking is available within approximately 200m of the branch.
  • The closest public parking is: Tower Street Car Park.

You are on Approach. Skip to the next section.

Approach

• The surface of the approach includes paving slabs.
• There are fixed bollards on the approach.
• The minimum width between the bollards/wall is 147cm.
• The bollards have a good visual contrast to prevent them being hazardous to visually impaired people.

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• Ramp or Slope View
  • There is a slope on the approach.
  • The slope is permanent, with a slight gradient and no handrails.

You are on ATM(s) (Outside). Skip to the next section.

ATM(s) (Outside)

• The ATMs are located on the left and right of the branch entrance.
• The ATM is 6m from the entrance.
• The controls/screen heights vary between 108cm and 144cm.
• There is a lowered ATM available.
• The height range of the lowered ATM controls/screen is 90cm to 124cm.
• The branch has headphones that customers can use with any ATMs.
• The lowered ATM is on the right of the entrance.

You are on Outside Access (Castle Street). Skip to the next section.

Outside Access (Castle Street)

• The entrance is clearly signed.
• There is ramped/sloped access at this entrance.

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• Entrance View
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door does not contrast visually with the immediate surroundings.
  • The main doors open automatically (away from you).
  • The door is single width.
  • The width of the door opening is 86cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp is located in front of the entrance on the right and immediately beyond the entrance.
  • The gradient of the ramp is slight.
  • The ramp is permanent.
  • There is a level landing at the top of the ramp.
  • There are handrails at the ramp.
  • The handrails are on both sides.
  • The lighting levels are good.

You are on Inside the Branch. Skip to the next section.

Inside the Branch

• There is step-free access throughout the branch.
• The type of flooring in the branch is carpet and laminate.
• There is some flooring in the branch which is shiny and could cause issues with glare or look slippery to some people.
• The lighting levels are good.
• There is a waiting area available in the branch.
• The waiting area is located towards the rear right of the branch.
• There is sufficient space for a wheelchair user to use the waiting area.
• Seating in the branch includes: chairs with no armrests and armchairs.

You are on ATM(s) (Inside - Pay In). Skip to the next section.

ATM(s) (Inside - Pay In)

• The ATM is located on the left as you enter the branch.
• The ATM is 9m from the entrance.
• The controls/screen heights vary between 94cm and 134cm.
• There is not a lowered ATM available.
• The branch has headphones that customers can use with any ATMs.
• There is a deposit box, 120cm high on the left of this ATM.

You are on ATM(s) (Inside - Take Out). Skip to the next section.

ATM(s) (Inside - Take Out)

• The ATMs are located on the left as you enter the branch.
• The ATMs are 7m from the entrance.
• The controls/screen heights vary between 95cm and 130cm.
• There is not a lowered ATM available.
• The branch has headphones that customers can use with any ATMs.

You are on Desk(s) (Help and Advice). Skip to the next section.

Desk(s) (Help and Advice)

• There are 2 desks in the branch.
• The desks are located ahead as you enter the branch.
• The nearest desk is approximately 8m from the entrance.
• The desk area is clearly visible from the entrance.
• There is step-free access to the desks.
• There is a clear unobstructed route to the desks.
• There are not screens, windows, TVs or mirrors in front of or behind the desks which could adversely affect the ability of someone to lip read.
• The desks are placed in front of a plain background.
• The lighting levels are good.
• The distance between the floor and the underside of the desks is 98cm.
• There is sufficient space to write or sign documents on the desks.
• No desks have a clear space under them.

You are on Desk(s) (Complex Enquiries). Skip to the next section.

Desk(s) (Complex Enquiries)

• There are 2 desks in the branch.
• The desks are located on the right as you enter the branch.
• The nearest desk is approximately 6m from the entrance.
• The desk area is clearly visible from the entrance.
• There is step-free access to the desks.
• There is a clear unobstructed route to the desks.
• There are not screens, windows, TVs or mirrors in front of or behind the desks which could adversely affect the ability of someone to lip read.
• The desks are placed in front of a plain background.
• The lighting levels are good.
• The distance between the floor and the underside of the desks is 73cm.
• There is sufficient space to write or sign documents on the desks.
• All of the desks have clear space under them.
• There is a 100cm opening to access the enquiry desks.

You are on Counter. Skip to the next section.

Counter

• The counter is located towards the rear of the branch.
• The counter is approximately 11m from the entrance.
• The counter is clearly visible from the entrance.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• There are screens, windows, TVs or mirrors in front of or behind the counter which could adversely affect the ability of someone to lip read.
• The counter is placed in front of a plain background.
• The lighting levels at the counter are good.
• The height of the counter is 110cm.
• There is sufficient space to write or sign documents on the counter.
• There is a lowered section of the counter.
• The height of the lowered section of the counter is 76cm.
• There is sufficient space to write or sign documents on the lowered section of the counter.
• There is a clear knee recess beneath the low/lowered section of the counter.

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• Counter Features View
  • The height and depth of the knee recess is 73cm x 18cm.
  • Clipboards can be provided to anyone who is unable to use the counter.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Colleagues are trained to use the system.

You are on Meeting Room. Skip to the next section.

Meeting Room

• There are 3 meeting rooms available.
• The Meeting Room is located on the right at the rear of the branch.
• The room is clearly visible from the entrance.
• Colleagues can provide assistance getting to the room.
• The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is step free access into the room.

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• Access into the Room View
  • The doors open away from you (push).
  • The door is single width.
  • The doors may be difficult to open.
  • The width of the door opening is 78cm.
  • The colour contrast between the external door and wall is fair.
  • The colour contrast between the internal door and wall is fair.
• Room Details View
  • There is not a hearing assistance system available for the room.
  • There is some fixed furniture within the room.
  • A height adjustable desk is not available.
  • The distance between the floor and the underside of the desk is 73cm.
  • There is sufficient space for a wheelchair user to turn within the room.
  • There are chairs with armrests on both sides within the room.
  • There are not screens, windows, TVs or mirrors in front of or behind the desk which could adversely affect the ability of someone to lip read.
  • The desk is placed in front of a plain background.
  • There are no potential trip hazards within the room.
  • The colour contrast between the walls and floor is fair.
  • The lighting levels are good.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an accessible toilet for public use.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.