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Halifax - Dudley Merry Hill

Unit 53 Merry Hill Centre, Dudley, DY5 1SR

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Access Guide

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Overview

  • About View
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • There is step-free level access throughout.
    • There are no toilet facilities.
  • Getting Help and Assistance View
    • There is a member of staff to welcome customers at the entrance.
    • There is seating available.
    • There is a fixed hearing assistance system.
    • Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
    • The branch has easy grip pens, coloured acetate sheets, magnifying sheets, clipboards, and a signature guide.
    • Large Print documents are available same day in branch.
    • Other available formats can be requested via the branch and will be posted to the customer within 7 working days.
    • BSL interpreters can be arranged prior to an appointment, or the bank offers video calls with a BSL interpreter for some types of appointment which can take place at home.
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: an ATM machine and Wi-Fi.

External ATMs

  • The ATMs are located to the left of the branch entrance.
  • The ATMs are clearly signed.
  • The height of the ATM features vary between 91cm and 122cm.
  • There is a lowered ATM available.
  • The lowered ATM is the furthest from the entrance.
  • The height of the lowered ATM features vary between 82cm and 116cm.
  • All ATMs have a raised dot on the number 5 key.
  • All of the ATMs are Talking ATMs.
  • The branch does not have headphones that customers can use with the ATMs.

Branch Entrance

  • This entrance is located at the front of the branch.
  • The entrance area is clearly signed.
  • This entrance is signed with HALIFAX.
  • There is step-free level access at the entrance.
  • There is an opening without doors.
  • The width of the opening is 412cm.

Branch

  • There is step-free level access throughout all areas.
  • The walls and floor have a high visual contrast.
  • There is a phone shelf without a seat.
  • The height to the surface of the phone shelf is 102cm.
  • There may be background noise.
  • Signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in the branch includes: chairs with armrests and chairs without armrests.
  • All seats are at a suitable height for a wheelchair user to transfer onto (44cm - 46cm high).
  • Furniture available in the branch includes: desks.
  • Some of the furniture is fixed.
  • The furniture and floor visual contrast varies between low and high.
  • Lighting levels were even at the time of the survey.

Internal ATMs

  • The ATMs are located to the left as you enter.
  • The ATMs are clearly signed.
  • The height of the ATM features vary between 92cm and 126cm.
  • There is a lowered ATM available.
  • The lowered ATM is not on either end of the bank of machines.
  • The height of the lowered ATM features vary between 81cm and 116cm.
  • All ATMs have a raised dot on the number 5 key.
  • All of the ATMs are Talking ATMs.
  • The branch does not have headphones that customers can use with the ATMs.
  • The height of the Pay In machine features varies between 78cm and 96cm.
  • The Pay In machine does have a raised dot on the 5 key.
  • The Pay In machine is a Talking ATM.
  • The branch does not have headphones that customers can use with the Pay In machines.

Help and Advice

  • The desk is located ahead to the right from the branch entrance.
  • The distance from the branch entrance is 5m.
  • The most accessible route to the desk has permanent physical obstructions and moveable physical obstructions.
  • There is step-free level access to the desk.
  • The height of the desk is 100cm.
  • There is not a lowered section at the desk.
  • The desk has patterned/distracting backgrounds.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.

Cashiers Counter

  • The counter is located ahead on the left from the branch entrance.
  • The distance from the branch entrance is 7m.
  • The most accessible route to the counter has permanent physical obstructions.
  • There is step-free level access to the counter.
  • The space between the rail and the counter is between 140cm and 179cm with turning spaces under 150cm at the ends.
  • There are 8 or fewer counters and the direct line of sight to the head of the queue is not impaired.
  • There are no queue notifications.
  • The height of the counter is 109cm.
  • There is not a lowered section at the counter.
  • There is not a pull-out shelf at the front of the counter.
  • The counter has glazed screens.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is a low-level shelf at the counter.

Meeting Room

  • The room is located towards the rear of the branch, on the right.
  • There are 6 rooms of this type.
  • The distance from the branch entrance is 7m.
  • The most accessible route to the room has step-free level access and permanent physical obstructions.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens away from you.
  • The door is easy to open.
  • The width of the opening is 86cm.
  • Internally the door has a high visual contrast.
  • There is step-free level access throughout the room.
  • Furniture cannot be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is not space for an assistance dog to rest.
  • Privacy facilities for this room include: a door lock.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests.
  • Furniture available in the room includes: desks.
  • The furniture is fixed.
  • The height to the top of the surface of the desk is 71cm.
  • The clear height under the desk is 69cm.
  • The furniture and floor visual contrast varies between low and high.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.
  • The room has adjustable temperature controls.