Access Guide
Overview
- About View
-
Parking and Public Transport
View
- The venue does not have its own car park.
- There is on-street Blue Badge Bay parking, on-street standard parking, a public car park nearby and a taxi rank.
- The name of the nearest car park is Madge Gill Way.
- View information on Madge Gill Way car park (opens new tab) .
- The nearest step-free train station is Barking.
- The nearest underground station is East Ham.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
-
Getting In and Around
View
- There is step-free access via ramp at the most accessible entrance.
- There is step-free level access throughout.
- Access throughout may include pillars.
- There are no toilet facilities.
-
Getting Help and Assistance
View
- There is a member of staff to welcome customers at the entrance.
- There is seating available.
- There is a fixed hearing assistance system.
- Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
- The branch has easy grip pens, coloured acetate sheets, magnifying sheets, clipboards, and a signature guide.
- Large Print documents are available same day in branch.
- Other available formats can be requested via the branch and will be posted to the customer within 7 working days.
- BSL interpreters can be arranged prior to an appointment, or the bank offers video calls with a BSL interpreter for some types of appointment which can take place at home.
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: an ATM machine and Wi-Fi.
External ATMs
- The ATMs are located to the left of the branch frontage, on High Street North.
- The ATMs are clearly signed.
- The height of the ATM features vary between 90cm and 130cm.
- There is a lowered ATM available.
- The lowered ATM is the furthest from the entrance.
- The height of the lowered ATM features vary between 82cm and 120cm.
- All ATMs have a raised dot on the number 5 key.
- All of the ATMs are Talking ATMs.
- The branch does not have headphones that customers can use with the ATMs.
Branch Entrance
- This entrance is located at the front of the branch, on High Street North.
- The entrance area is clearly signed.
- This entrance is signed with HALIFAX.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free access via ramp at the entrance.
- The ramp has a steep gradient.
- The ramp is over 150cm wide with no handrails.
- There are double automatic doors at this entrance.
- The doors open away from you.
- The width of the opening is 169cm.
- The doors have a low visual contrast.
- There is step-free level access as you enter.
Branch
- There is step-free level access throughout all areas.
- Some flooring is shiny.
- The walls and floor have a high visual contrast.
- Some of the walls have a reflective finish.
- There is a phone shelf with a chair.
- The height to the surface of the phone shelf is 74cm.
- There may be background noise.
- Signage is not provided.
- Seating available in the branch includes: chairs with armrests, chairs without armrests and armchairs.
- All seats are at a suitable height for a wheelchair user to transfer onto (44cm - 46cm high).
- Furniture available in the branch includes: coffee tables and desks.
- The furniture and floor visual contrast varies between low and high.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Internal ATMs
- The ATMs are located immediately on the left as you enter the branch.
- The ATMs are clearly signed.
- The height of the ATM features vary between 80cm and 122cm.
- There is not a lowered ATM available.
- All ATMs have a raised dot on the number 5 key.
- All of the ATMs are Talking ATMs.
- The branch does not have headphones that customers can use with the ATMs.
- The height of the Pay In machine features varies between 78cm and 122cm.
- There is not a lowered Pay In machine.
- All Pay In machines have a raised dot on the number 5 key.
- All of the Pay In machines are Talking ATMs.
- The branch does not have headphones that customers can use with the Pay In machines.
Touchdown Desk
- The desk is located on the right as you enter the branch.
- The distance from the branch entrance is 7m.
- There is step-free level access to the desk.
- The height of the desk is 78cm.
- There is not a lowered section at the desk.
- There is a knee recess which is 75cm high, 37cm deep, and 176cm wide.
- The desk has windows behind.
- There is not a hearing assistance system.
- There may be background noise in this area.
- Some flooring is shiny.
- The walls and floor have a high visual contrast.
- Lighting levels vary due to the use of large glazed walls.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs without armrests.
Cashiers Counter
- The counter is located ahead and to the left as you enter the branch.
- The distance from the branch entrance is 15m.
- The most accessible route to the counter has pillars.
- There is step-free level access to the counter.
- The queue rail is at least 180cm from the counter with turning spaces over 150cm at the ends.
- There are 8 or fewer counters and the direct line of sight to the head of the queue is not impaired.
- There are no queue notifications.
- The height of the counter is 111cm.
- There is a lowered section at the counter.
- The height of the lowered section is 91cm.
- There is a pull-out shelf at the front of the counter.
- The pull-out shelf does not provide a knee space which is at least 40cm deep.
- The counter has a television behind.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested, however it was not working at the time of the survey.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Meeting Room - Support Zone
- The room is located ahead and on the right as you enter the branch.
- There are 2 rooms of this type.
- The distance from the branch entrance is 8m.
- The most accessible route to the room has step-free level access.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door opens away from you.
- The door is easy to open.
- The width of the opening is 86cm.
- Internally the door has a high visual contrast.
- There is step-free level access throughout the room.
- There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- Privacy facilities for this room include: blinds.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs without armrests.
- Furniture available in the room includes: desks.
- The furniture is fixed.
- The height to the top of the surface of the desk is 72cm.
- The clear height under the desk is 68cm.
- The furniture and floor visual contrast varies between low and high.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this room.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- The room has adjustable temperature controls.