Skip to main content
The new name for DisabledGo

Search for accessible places to go

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Halifax - Fareham

91-93 West Street, Westbury Mall, Fareham, PO16 0AQ

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Overview

  • About View
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via a very easy slope at the most accessible entrance.
    • There is step-free level access throughout, this may include the use of a lift.
    • Access throughout may include pillars.
    • The ground and first floors can be accessed via a platform lift and stairs.
    • There are no toilet facilities.
  • Getting Help and Assistance View
    • There is a member of staff to welcome customers at the entrance.
    • There is seating available.
    • There is a portable hearing assistance system.
    • Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
    • The branch has easy grip pens, coloured acetate sheets, magnifying sheets, clipboards, and a signature guide.
    • Large Print documents are available same day in branch.
    • Other available formats can be requested via the branch and will be posted to the customer within 7 working days.
    • BSL interpreters can be arranged prior to an appointment, or the bank offers video calls with a BSL interpreter for some types of appointment which can take place at home.
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: a lowered ATM machine (75cm - 100cm) and Wi-Fi.

External ATM

  • The ATM is located to the left of the branch entrance.
  • The ATM is clearly signed.
  • The height of the ATM features vary between 82cm and 117cm.
  • The ATM does have a raised dot on the 5 key.
  • The ATM is a Talking ATM.
  • The branch does not have headphones that customers can use with the ATMs.

Branch Entrance

  • This entrance is located at the front of the branch.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • This entrance is signed with HALIFAX.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy slope at the entrance.
  • There are double automatic doors at this entrance.
  • The doors open towards you.
  • The width of the opening is 152cm.
  • The doors have a low visual contrast.
  • There is step-free level access as you enter.

Branch

  • There is step-free level access throughout all areas, this may include the use of a lift.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Some of the walls have a reflective finish.
  • There is a phone shelf without a seat.
  • The height to the surface of the phone shelf is 76cm.
  • There is background noise in some areas of the venue.
  • Signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in the branch includes: chairs with armrests, chairs without armrests, armchairs and benches.
  • All seats are at a suitable height for a wheelchair user to transfer onto (44cm - 46cm high).
  • Furniture available in the branch includes: coffee tables and desks.
  • Some of the furniture is fixed.
  • The furniture and floor visual contrast varies between low and high.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Internal ATMs

  • The ATMs are located to the left on entering.
  • The ATMs are clearly signed.
  • The height of the ATM features vary between 79cm and 98cm.
  • There is not a lowered ATM available.
  • All ATMs have a raised dot on the number 5 key.
  • All of the ATMs are Talking ATMs.
  • The branch does not have headphones that customers can use with the ATMs.

Standing Desk - Help and Advice

  • The desk is located to the right on entering the branch.
  • The distance from the branch entrance is 4m.
  • There is step-free level access to the desk.
  • The height of the desk is 101cm.
  • There is not a lowered section at the desk.
  • The desk has glazed screens.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • The flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Booth

  • The desk is located at the rear of the branch, on the right.
  • The distance from the branch entrance is 12m.
  • The most accessible route to the desk has pillars.
  • There is step-free level access to the desk.
  • The height of the desk is 75cm.
  • There is not a lowered section at the desk.
  • There is a portable hearing assistance system on request.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is background noise in this area.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.
  • There is not room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests.

Cashiers Counter

  • The counter is located towards the rear of the branch, on the left.
  • The distance from the branch entrance is 8m.
  • There is step-free level access to the counter.
  • The queue rail is at least 180cm from the counter with turning spaces over 150cm at the ends.
  • There are 8 or fewer counters and the direct line of sight to the head of the queue is not impaired.
  • There are no queue notifications.
  • The height of the counter is 110cm.
  • There is not a lowered section at the counter.
  • There is not a pull-out shelf at the front of the counter.
  • The counter has glazed screens and patterned/distracting backgrounds.
  • There is a portable hearing assistance system on request.
  • The hearing assistance system was tested and working at the time of the survey.
  • Lighting levels were even at the time of the survey.

Meeting Room

  • The room is located at the rear of the branch.
  • There are 8 rooms of this type.
  • The distance from the branch entrance is 12m.
  • The most accessible route to the room has step-free level access.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a low visual contrast.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 75cm.
  • Internally the door has a high visual contrast.
  • There is step-free level access throughout the room.
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests and chairs without armrests.
  • Furniture available in the room includes: desks.
  • The furniture is fixed.
  • The height to the top of the surface of the desk is 75cm.
  • The clear height under the desk is 72cm.
  • The furniture and floor have a low visual contrast.
  • There is a portable hearing assistance system on request.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.
  • The room does not have adjustable temperature controls.

Video Banking Room

  • The room is located at the rear of the branch.
  • The distance from the branch entrance is 12m.
  • The most accessible route to the room has step-free level access.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a low visual contrast.
  • The door opens away from you.
  • The door is easy to open.
  • The width of the opening is 91cm.
  • Internally the door has a low visual contrast.
  • There is step-free level access throughout the room.
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests and chairs without armrests.
  • Furniture available in the room includes: desks.
  • The furniture is fixed.
  • The height to the top of the surface of the desk is 70cm.
  • The clear height under the desk is 73cm.
  • There is a portable hearing assistance system on request.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.
  • The room does not have adjustable temperature controls.

Lift

  • The lift surveyed is located towards the rear of the branch, on the right, opposite the cashiers counter.
  • This lift is a platform lift.
  • The distance from the branch entrance is 10m.
  • The most accessible route to the lift has step-free level access.
  • The ground and first floors are accessed by this lift.
  • There is not clear signage in the lift lobbies indicating the floor number.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a high visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift opening width is 99cm.
  • The dimensions of the lift are 112cm (width) x 141cm (depth).
  • The internal lift control buttons have tactile markings and a high visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • The lift is slow moving and the button needs to be pressed constantly when in use.
  • Internally the lift has: a visual floor indicator and an audible announcer.
  • The weight limit for this lift is 300kg.
  • Lighting levels were low at the time of the survey.

Stairs

  • The stairs surveyed are located ahead on the right from the branch entrance.
  • This is a U-shaped staircase.
  • The ground and first floors can be accessed by these stairs.
  • There is not clear signage in the stairwells indicating the floor number.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were even at the time of the survey, with unshaded light sources.