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Halifax - Hanley

18 Upper Market Square, Stoke-on-Trent, Hanley, ST1 1BS

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Access Guide

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Overview

  • About View
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via ramp at the most accessible entrance.
    • There is step-free level access throughout.
    • Access throughout may include pillars.
    • There are no toilet facilities.
  • Getting Help and Assistance View
    • There is a member of staff to welcome customers at the entrance.
    • There is seating available.
    • There is a fixed hearing assistance system.
    • Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
    • The branch has easy grip pens, coloured acetate sheets, magnifying sheets, clipboards, and a signature guide.
    • Large Print documents are available same day in branch.
    • Other available formats can be requested via the branch and will be posted to the customer within 7 working days.
    • BSL interpreters can be arranged prior to an appointment, or the bank offers video calls with a BSL interpreter for some types of appointment which can take place at home.
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: an ATM machine and Wi-Fi.
    • Staff receive the following training: online annual training.

External ATMs

  • The ATMs are located to the right of the branch entrance.
  • The ATMs are clearly signed.
  • All of the ATM controls/features are not within 120cm.
  • There is an ATM at a lower height.
  • The lower ATM is the furthest from the entrance.
  • All of the lower ATM controls/features are not within 120cm.
  • All ATMs have a raised dot on the number 5 key.
  • All of the ATMs are Talking ATMs.
  • The branch has headphones that customers can use with the ATMs.

Branch Entrance

  • This entrance is located at the front left of the branch.
  • The entrance area is clearly signed.
  • This entrance is signed with HALIFAX.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a steep gradient.
  • The ramp is over 150cm wide with no handrails.
  • There are double automatic doors at this entrance.
  • The doors open away from you.
  • The width of the opening is 168cm.
  • The doors have a low visual contrast.
  • There is step-free level access as you enter.

Branch

  • There is step-free level access throughout all areas.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Some of the walls have a reflective finish.
  • There is a phone shelf with a chair.
  • The height to the surface of the phone shelf is 75cm.
  • There is background noise.
  • Signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in the branch includes: chairs with armrests, chairs without armrests, armchairs, sofas without castors and benches.
  • Some of the seats are at a suitable height for a wheelchair user to transfer onto.
  • Furniture available in the branch includes: tables, coffee tables and desks.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • Some of the furniture is fixed.
  • The furniture and floor visual contrast varies between low and high.
  • Lighting levels vary due to the use of large glazed walls.

Internal ATMs

  • The ATMs are located ahead as you enter.
  • The ATMs are clearly signed.
  • All of the ATM controls/features are not within 120cm.
  • The ATM does have a raised dot on the 5 key.
  • The ATM is a Talking ATM.
  • The branch has headphones that customers can use with the ATMs.
  • All of the Pay In Machine controls/features are not within 120cm.
  • The Pay In machine does have a raised dot on the 5 key.
  • The Pay In machine is a Talking ATM.
  • The branch has headphones that customers can use with the Pay In machines.

Booth

  • The desk is located opposite the cashiers counter.
  • The distance from the branch entrance is 9m.
  • There is step-free level access to the desk.
  • The height of the desk is 72cm.
  • There is a knee recess which is 69cm high, 98cm deep, and 63cm wide.
  • There is not a hearing assistance system.
  • There may be background noise in this area.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels vary due to the use of large glazed walls.
  • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests.

Cashiers Counter

  • The counter is located on the right after entering the branch.
  • The distance from the branch entrance is 7m.
  • The most accessible route to the counter has permanent physical obstructions.
  • There is step-free level access to the counter.
  • The space between the rail and the counter is between 140cm and 179cm with turning spaces under 150cm at the ends.
  • There are no queue notifications.
  • The height of the counter is 110cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 90cm.
  • There is a pull-out shelf at the front of the counter.
  • The pull-out shelf does not provide a knee space which is at least 40cm deep.
  • The counter has a television behind.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested and working at the time of the survey.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Meeting Room

  • The room is located ahead at the far side of the banking hall.
  • There are 3 rooms of this type.
  • The distance from the branch entrance is 15m.
  • The most accessible route to the room has step-free level access.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a medium visual contrast.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 77cm.
  • Internally the door has a medium visual contrast.
  • There is step-free level access throughout the room.
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Privacy facilities for this room include: a door lock.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests.
  • Furniture available in the room includes: desks.
  • The furniture is fixed.
  • The height to the top of the surface of the desk is 70cm.
  • The clear height under the desk is 69cm.
  • The furniture and floor visual contrast varies between low and high.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.
  • The room has adjustable temperature controls.