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Halifax - Kilburn

149/153 Kilburn High Road, Kilburn, London, NW6 7HW

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Access Guide

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Overview

  • About View
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via slope at the most accessible entrance.
    • There is step-free level access throughout.
    • Access throughout may include pillars.
    • There are no toilet facilities.
  • Getting Help and Assistance View
    • There is a member of staff to welcome customers at the entrance.
    • There is seating available.
    • There is a fixed hearing assistance system.
    • Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
    • The branch has easy grip pens, coloured acetate sheets, magnifying sheets, clipboards, and a signature guide.
    • Large Print documents are available same day in branch.
    • Other available formats can be requested via the branch and will be posted to the customer within 7 working days.
    • BSL interpreters can be arranged prior to an appointment, or the bank offers video calls with a BSL interpreter for some types of appointment which can take place at home.
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: an ATM machine and Wi-Fi.

External ATMs

  • The ATMs are located to the right of the branch frontage, on the corner of Kilburn High Road and Priory Park Road.
  • The ATMs are clearly signed.
  • The height of the ATM features vary between 100cm and 140cm.
  • There is a lowered ATM available.
  • The lowered ATM is the furthest from the entrance.
  • The height of the lowered ATM features vary between 86cm and 126cm.
  • All ATMs have a raised dot on the number 5 key.
  • All of the ATMs are Talking ATMs.
  • The branch does not have headphones that customers can use with the ATMs.

Branch Entrance

  • This entrance is located at the front of the branch, on Kilburn High Road.
  • The entrance area is clearly signed.
  • This entrance is signed with HALIFAX.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a steep gradient.
  • There are double automatic doors at this entrance.
  • The doors open away from you.
  • The width of the opening is 143cm.
  • The doors have a low visual contrast.
  • The automatic doors were not working at the time of survey (February 2026).
  • There is step-free level access as you enter.

Branch

  • There is step-free level access throughout all areas.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Some of the walls have a reflective finish.
  • There is a phone shelf with a chair.
  • The height to the surface of the phone shelf is 73cm.
  • There is background noise.
  • Signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in the branch includes: chairs with armrests, chairs without armrests and armchairs.
  • All seats are at a suitable height for a wheelchair user to transfer onto (44cm - 46cm high).
  • Furniture available in the branch includes: coffee tables and desks.
  • Some of the furniture is fixed.
  • The furniture and floor visual contrast varies between low and high.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Internal ATMs

  • The ATMs are located to the left and right as you enter the branch.
  • The ATMs are clearly signed.
  • The height of the ATM features vary between 80cm and 123cm.
  • The ATM does have a raised dot on the 5 key.
  • The ATM is a Talking ATM.
  • The branch does not have headphones that customers can use with the ATMs.
  • The height of the Pay In machine features varies between 81cm and 122cm.
  • There is a lowered Pay In machine.
  • The lowered Pay In machine is the last one as you enter the branch.
  • The height of the lowered Pay In machine features varies between 78cm and 122cm.
  • All Pay In machines have a raised dot on the number 5 key.
  • All of the Pay In machines are Talking ATMs.
  • The branch does not have headphones that customers can use with the Pay In machines.
  • The lowered pay in machine is located to the left of the standard ATM, to the left as you enter the branch. The standard height pay in machine is located to the right as you enter the branch.

Touchdown Desk

  • The desk is located straight ahead as you enter the branch.
  • The distance from the branch entrance is 6m.
  • There is step-free level access to the desk.
  • The height of the desk is 78cm.
  • There is a knee recess which is 72cm high, 80cm deep, and 160cm wide.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests.

Cashiers Counter

  • The counter is located diagonally to the right as you enter the branch.
  • The distance from the branch entrance is 13m.
  • There is step-free level access to the counter.
  • The queue rail is at least 180cm from the counter with turning spaces over 150cm at the ends.
  • There are 8 or fewer counters and the direct line of sight to the head of the queue is not impaired.
  • There are no queue notifications.
  • The height of the counter is 110cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 90cm.
  • There is a pull-out shelf at the front of the counter.
  • The pull-out shelf does not provide a knee space which is at least 40cm deep.
  • The counter has a television behind and patterned/distracting backgrounds.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Meeting Room

  • The room is located diagonally to the left as you enter the branch.
  • The distance from the branch entrance is 6m.
  • The most accessible route to the room has step-free level access.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens by sliding.
  • The width of the opening is 79cm.
  • Internally the door has a high visual contrast.
  • There is step-free level access throughout the room.
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in the room includes: chairs with armrests.
  • Furniture available in the room includes: desks.
  • The furniture is fixed.
  • The height to the top of the surface of the desk is 76cm.
  • The clear height under the desk is 73cm.
  • The furniture and floor have a high visual contrast.
  • There is not a hearing assistance system.
  • There may be background noise in this room.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • The room has adjustable temperature controls.