You are on Branch Information. Skip to the next section.

Branch Information

• For contact details, opening times, and services available in this branch, please click here to visit the Halifax Leeds Commercial Street branch page on their website (opens in a new tab).
• This branch is located on a high street.
• There is not a colleague trained in British Sign Language.
• The branch does have a magnifying glass available.
• The branch does have a signature guide available.
• The alternative formats documents can be provided in include; large print.
• There is a hearing assistance system available.
• There is a hearing assistance system available for the meeting rooms and enquiry desks.

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• Help and Assistance View
  • The branch has headphones that customers can use with the ATMs.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

• There is not a bus stop within approximately 150m of the branch.
• The nearest train station is Leeds.
• The branch does not have its own car park.

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• Public Car Parks View
  • Public parking is available within approximately 200m of the branch.
  • The closest public parking is: Trinity Leeds Car Park.

You are on Approach. Skip to the next section.

Approach

• The surface of the approach includes concrete tiles.
• The approach surface is uneven in places.

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• Ramp or Slope View
  • There is a slope on the approach.
  • The slope is permanent, with a slight gradient and no handrails.

You are on ATM(s) (Outside). Skip to the next section.

ATM(s) (Outside)

• The ATM is located on the right of the entrance.
• The controls/screen heights vary between 94cm and 121cm.
• There is not a lowered ATM available.
• The branch has headphones that customers can use with any ATMs.

You are on Outside Access (Commercial Street). Skip to the next section.

Outside Access (Commercial Street)

• The entrance is clearly signed.
• There is ramped/sloped access at this entrance.

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• Entrance View
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance doors do not contrast visually with the immediate surroundings.
  • The main doors open automatically.
  • The doors are double width.
  • The width of the door opening is 148cm.
• Ramp/Slope View
  • The ramp is located in front of and beyond the entrance.
  • The gradient of the ramp is slight.
  • The ramp is permanent.
  • There is a level landing at the top of the ramp.
  • There are handrails at the ramp.
  • The handrails are on both sides.
  • The lighting levels are good.

You are on Inside the Branch. Skip to the next section.

Inside the Branch

• There is step-free access throughout the branch.
• The type of flooring in the branch is carpet, tiles and laminate.
• There is some flooring in the branch which is shiny and could cause issues with glare or look slippery to some people.
• The lighting levels are good.
• There is a waiting area available in the branch.
• The waiting area is located on the first floor.
• There is sufficient space for a wheelchair user to use the waiting area.
• Seating in the branch includes: chairs with armrests, chairs with no armrests, sofas, armchairs and stools.

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• Comments View
  • There is bench seating available on the ground floor.

You are on ATM(s) (Inside - Take Out). Skip to the next section.

ATM(s) (Inside - Take Out)

• The ATMs are located on the left as you enter the branch.
• The controls/screen heights vary between 97cm and 124cm.
• There is a lowered ATM available.
• The height range of the lowered ATM controls/screen is 85cm to 110cm.
• The branch has headphones that customers can use with any ATMs.

You are on ATM(s) (Inside - Pay In). Skip to the next section.

ATM(s) (Inside - Pay In)

• The ATMs are located on the left as you enter the branch.
• The controls/screen heights vary between 91cm and 122cm.
• There is not a lowered ATM available.
• The branch has headphones that customers can use with any ATMs.

You are on Desk(s) (Enquiries). Skip to the next section.

Desk(s) (Enquiries)

• There are 2 desks in the branch.
• The desks are located on the right as you enter the branch and also on the first floor.
• The nearest desk is approximately 5m from the entrance.
• The desk area is clearly visible from the entrance.
• There is step-free access to the desks.
• There is a clear unobstructed route to some of the desks.
• There are screens, windows, TVs or mirrors in front of or behind some of the desks which could adversely affect the ability of someone to lip read.
• Some of the desks are placed in front of a plain background.
• The lighting levels are good.
• The distance between the floor and the underside of the lowest desk is 70cm.
• The distance between the floor and the underside of the highest desk is 93cm.
• There is sufficient space to write or sign documents on the desks.
• All of the desks have clear space under them.
• The system is a fixed loop.
• The hearing assistance system is signed.
• Colleagues are not trained to use the system.
• The hearing loop is on the lowered section of the enquiries desk.

You are on Desk(s) (Assisted Enquiries). Skip to the next section.

Desk(s) (Assisted Enquiries)

• There are 2 desks in the branch.
• The desks are located on the ground and first floor.
• The nearest desk is approximately 7m from the entrance.
• The desk area is clearly visible from the entrance.
• There is step-free access to the desks.
• There is a clear unobstructed route to the desks.
• There are not screens, windows, TVs or mirrors in front of or behind the desks which could adversely affect the ability of someone to lip read.
• The desks are placed in front of a plain background.
• The lighting levels are good.
• The distance between the floor and the underside of the desk(s) is 70cm.
• There is sufficient space to write or sign documents on the desks.
• No desks have a clear space under them.
• The Assisted Enquiries Desk is an enclosed booth with a 79cm wide opening.

You are on Meeting Room (Ground Floor - Room 2). Skip to the next section.

Meeting Room (Ground Floor - Room 2)

• There are seven meeting rooms within the branch.
  Two of the meeting rooms are on the ground floor and five are on the first floor.
• Room 2 is located on the ground floor, ahead at the rear of the branch.
• Clear signage for the room is not visible from the entrance.
• There is numerical signage for the room, that is clearly visible.
• Colleagues can provide assistance getting to the room.
• The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is step free access into the room.

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• Access into the Room View
  • The door opens away from you (push).
  • The door is single width.
  • The door is easy to open.
  • The width of the door opening is 86cm.
  • The colour contrast between the external door and wall is high.
  • The colour contrast between the internal door and wall is high.
• Room Details View
  • There is a fixed hearing assistance system available for the room.
  • There is fixed furniture within the room.
  • A height adjustable desk is not available.
  • The distance between the floor and the underside of the desk is 71cm.
  • There is not sufficient space for a wheelchair user to turn within the room.
  • Furniture can be moved to allow a turning space for wheelchair users.
  • There are chairs with armrests on both sides within the room.
  • There are not screens, windows, TVs or mirrors in front of or behind the desk which could adversely affect the ability of someone to lip read.
  • The desk is placed in front of a plain background.
  • There are no potential trip hazards within the room.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located at the rear right of the branch.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 9m from the entrance.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is low.
• The colour contrast between the external lift control plate and the wall is high.
• The clear door width is 80cm.
• The dimensions of the lift are 106cm x 138cm.
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are low.

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• Comments View
  • The visual floor indicator is very difficult to see.

You are on Stairs. Skip to the next section.

Stairs

• Stairs can be used to access other floors.
• The stairs are for public use.
• The stairs are located on the left as you enter the branch.
• The stairs are approximately 7m from the entrance.
• Signs indicating the location of the stairs are clearly visible from the entrance.
• There are manual, heavy, single doors to enter and exit the stairwell on all floors.
• The floors which are accessible by stairs are G, 1.
• There are 15+ steps between floors.
• The height of the steps are between the recommended 15cm and 18cm.
• The depth of the steps are not between the recommended 30cm and 45cm.
• The steps are clearly marked.
• There are handrails at the steps.
• The steps have a handrail on both sides.
• Handrails are not at the recommended height (90cm-100cm).
• Handrails do not cover the flight of stairs throughout its length.
• Handrails are not easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• There is a landing.
• Clear signs indicating the facilities on each floor are not provided on landings.
• The lighting levels at the steps are good.

You are on Counter (First Floor). Skip to the next section.

Counter (First Floor)

• The counter is located on the first floor.
• The counter is approximately 4m from the lift.
• The counter is clearly visible from the lift.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• There are screens, windows, TVs or mirrors in front of or behind the counter which could adversely affect the ability of someone to lip read.
• The counter is not placed in front of a plain background.
• The lighting levels at the counter are good.
• The height of the counter is 110cm.
• There is sufficient space to write or sign documents on the counter.
• There is a lowered section of the counter.
• The height of the lowered section of the counter is 86cm.
• There is sufficient space to write or sign documents on the lowered section of the counter.
• There is not a clear knee recess beneath the low/lowered section of the counter.

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• Counter Features View
  • There is a chair with armrests on both sides.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is not signed.
  • Colleagues are not trained to use the system.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an accessible toilet for public use.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.