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Halifax - London Westfield

Unit 1154 Level 40, Westfield Shopping Centre, London, W12 7GG

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Access Guide

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Overview

  • About View
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • There is step-free level access throughout.
    • There are no toilet facilities.
  • Getting Help and Assistance View
    • There is a member of staff to welcome customers at the entrance.
    • There is seating available.
    • There is a fixed hearing assistance system.
    • Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
    • The branch has easy grip pens, coloured acetate sheets, magnifying sheets, clipboards, and a signature guide.
    • Large Print documents are available same day in branch.
    • Other available formats can be requested via the branch and will be posted to the customer within 7 working days.
    • BSL interpreters can be arranged prior to an appointment, or the bank offers video calls with a BSL interpreter for some types of appointment which can take place at home.
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: an ATM machine and Wi-Fi.

External ATMs

  • The ATMs are located to the right as you face the branch.
  • The ATMs are clearly signed.
  • The height of the ATM features vary between 97cm and 137cm.
  • There is a lowered ATM available.
  • The lowered ATM is the furthest from the entrance.
  • The height of the lowered ATM features vary between 83cm and 123cm.
  • All ATMs have a raised dot on the number 5 key.
  • All of the ATMs are Talking ATMs.
  • The branch has headphones that customers can use with the ATMs.

Branch Entrance

  • This entrance is located at the front of the branch, on level 0 of Westfield London (White City).
  • The entrance area is clearly signed.
  • This entrance is signed with HALIFAX.
  • There is step-free level access at the entrance.
  • There is an opening without doors.
  • The width of the opening is 527cm.

Branch

  • There is step-free level access throughout all areas.
  • Some flooring is shiny.
  • The walls and floor visual contrast varies between low and high.
  • Some of the walls have a reflective finish.
  • There is background noise in some areas of the venue.
  • Signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in the branch includes: chairs with armrests and armchairs.
  • Some of the seats are at a suitable height for a wheelchair user to transfer onto (44cm - 46cm high).
  • Furniture available in the branch includes: coffee tables and desks.
  • Some of the furniture is fixed.
  • The furniture and floor visual contrast varies between low and high.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Internal ATMs

  • The ATMs are located on the right as you enter the branch.
  • The ATM is clearly signed.
  • The height of the ATM features vary between 97cm and 137cm.
  • The ATM does have a raised dot on the 5 key.
  • The ATM is a Talking ATM.
  • The branch has headphones that customers can use with the ATMs.
  • The height of the Pay In machine features varies between 80cm and 122cm.
  • There is not a lowered Pay In machine.
  • All Pay In machines have a raised dot on the number 5 key.
  • All of the Pay In machines are Talking ATMs.
  • The branch has headphones that customers can use with the Pay In machines.

Help and Advice Desk

  • The desk is located straight ahead on the left as you enter the branch.
  • The distance from the branch entrance is 9m.
  • There is step-free level access to the desk.
  • The height of the desk is 109cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 71cm.
  • There is a knee recess under the lowered section which is 68cm high, 28cm deep, and 60cm wide.
  • The desk has windows and glazed screens.
  • There is not a hearing assistance system.
  • There may be background noise in this area.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Cashiers Counter

  • The counter is located to the rear of the branch, on the right.
  • The distance from the branch entrance is 28m.
  • There is step-free level access to the counter.
  • The queue rail is less than 140cm from the counter with turning spaces over 150cm at the ends.
  • There are 8 or fewer counters and the direct line of sight to the head of the queue is not impaired.
  • There are no queue notifications.
  • The height of the counter is 107cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 84cm.
  • There is not a pull-out shelf at the front of the counter.
  • The counter has windows.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Meeting Room

  • The room is located ahead and on the left as you enter the branch.
  • There are 3 rooms of this type.
  • The distance from the branch entrance is 18m.
  • The most accessible route to the room has step-free level access.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a low visual contrast.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 93cm.
  • Internally the door has a low visual contrast.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in the room includes: chairs with armrests and chairs without armrests.
  • Furniture available in the room includes: desks.
  • The furniture is fixed.
  • The height to the top of the surface of the desk is 73cm.
  • The clear height under the desk is 70cm.
  • The furniture and floor visual contrast varies between low and high.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels vary due to the use of large glazed walls.
  • The room does not have adjustable temperature controls.