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Halifax - Luton

176/180 Bute Street Mall, Arndale Centre, Luton, LU1 2TL

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Access Guide

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Overview

  • About View
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • There is step-free level access throughout.
    • There are no toilet facilities.
  • Getting Help and Assistance View
    • There is a member of staff to welcome customers at the entrance.
    • There is seating available.
    • There is a fixed hearing assistance system.
    • Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
    • The branch has easy grip pens, coloured acetate sheets, magnifying sheets, clipboards, and a signature guide.
    • Large Print documents are available same day in branch.
    • Other available formats can be requested via the branch and will be posted to the customer within 7 working days.
    • BSL interpreters can be arranged prior to an appointment, or the bank offers video calls with a BSL interpreter for some types of appointment which can take place at home.
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: an ATM machine and Wi-Fi.

External ATMs

  • The ATMs are located to the left of the branch entrance.
  • The ATMs are clearly signed.
  • The height of the ATM features vary between 90cm and 130cm.
  • There is a lowered ATM available.
  • The lowered ATM is the closest to the entrance.
  • The height of the lowered ATM features vary between 82cm and 122cm.
  • All ATMs have a raised dot on the number 5 key.
  • All of the ATMs are Talking ATMs.
  • The branch does not have headphones that customers can use with the ATMs.

Branch Entrance

  • This entrance is located at the front of the branch within the shopping centre.
  • The entrance area is clearly signed.
  • This entrance is signed with HALIFAX.
  • There is step-free level access at the entrance.
  • There are double manual doors at this entrance, however one door is locked.
  • The locked door can be opened on request.
  • The door is permanently held open.
  • The door requires effort to open.
  • The width of the opening is 92cm.
  • The doors have a low visual contrast.
  • There is a small lip on the threshold of the opening.

Internal ATMs

  • The ATMs are located on the right as you enter the branch.
  • The ATMs are clearly signed.
  • The height of the ATM features vary between 93cm and 133cm.
  • There is a lowered ATM available.
  • The lowered ATM is the closest to the entrance.
  • The height of the lowered ATM features vary between 83cm and 123cm.
  • All ATMs have a raised dot on the number 5 key.
  • All of the ATMs are Talking ATMs.
  • The branch does not have headphones that customers can use with the ATMs.
  • The height of the Pay In machine features varies between 81cm and 121cm.
  • There is not a lowered Pay In machine.
  • All Pay In machines have a raised dot on the number 5 key.
  • All of the Pay In machines are Talking ATMs.
  • The branch does not have headphones that customers can use with the Pay In machines.

Branch

  • There is step-free level access throughout all areas.
  • Some flooring is shiny.
  • The walls and floor visual contrast varies between low and high.
  • Some of the walls have a reflective finish.
  • There is a phone shelf with a chair.
  • The height to the surface of the phone shelf is 79cm.
  • There is background noise.
  • Signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in the branch includes: chairs with armrests, chairs without armrests, armchairs and sofas without castors.
  • Some of the seats are at a suitable height for a wheelchair user to transfer onto (44cm - 46cm high).
  • Furniture available in the branch includes: tables and desks.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • Some of the furniture is fixed.
  • The furniture and floor visual contrast varies between low and high.
  • Lighting levels vary due to the use of large glazed walls.

Help and Advice Desk

  • The desk is located ahead as you enter the branch.
  • The distance from the entrance is 6m.
  • There is step-free level access to the desk.
  • The height of the desk is 100cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 77cm.
  • There is a knee recess which is 70cm high, 56cm deep, and 140cm wide.
  • The desk has a television behind, windows behind and patterned/distracting backgrounds.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests and high stools.

Cashiers Counter

  • The counter is located to the left as you enter the branch.
  • The distance from the entrance is 7m.
  • There is step-free level access to the counter.
  • The space between the rail and the counter is between 140cm and 179cm with turning spaces under 150cm at the ends.
  • There are 8 or fewer counters and the direct line of sight to the head of the queue is not impaired.
  • There are no queue notifications.
  • The height of the counter is 111cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 87cm.
  • There is a pull-out shelf at the front of the counter.
  • The pull-out shelf does not provide a knee space which is at least 40cm deep.
  • The counter has patterned/distracting backgrounds.
  • There is not a hearing assistance system.
  • Lighting levels vary due to the use of large glazed walls.

Meeting Room

  • The room is located ahead as you enter the branch.
  • There are 4 rooms of this type.
  • The distance from the entrance is 8m.
  • The most accessible route to the room has step-free level access.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a low visual contrast.
  • The door opens away from you.
  • The door is easy to open.
  • The width of the opening is 84cm.
  • Internally the door has a low visual contrast.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in the room includes: chairs with armrests.
  • Furniture available in the room includes: desks.
  • The furniture is fixed.
  • The height to the top of the surface of the desk is 73cm.
  • The clear height under the desk is 70cm.
  • The furniture and floor visual contrast varies between low and high.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is no (or very little) background noise in this room.
  • Lighting levels vary due to the use of large glazed walls.
  • The room has adjustable temperature controls.