Access Guide
Overview
- About View
-
Parking and Public Transport
View
- The venue does not have its own car park.
- There is a public car park nearby.
- The name of the nearest car park is Drake Circus.
- View information on Drake Circus (opens new tab) .
- The nearest step-free train station is Plymouth.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
-
Getting In and Around
View
- There is step-free access via a very easy slope at the most accessible entrance.
- There is step-free level access throughout.
- Access throughout may include pillars.
- There are no toilet facilities.
-
Getting Help and Assistance
View
- There is a member of staff to welcome customers at the entrance.
- There is seating available.
- There is a fixed hearing assistance system.
- Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
- The branch has easy grip pens, coloured acetate sheets, magnifying sheets, clipboards, and a signature guide.
- Large Print documents are available same day in branch.
- Other available formats can be requested via the branch and will be posted to the customer within 7 working days.
- BSL interpreters can be arranged prior to an appointment, or the bank offers video calls with a BSL interpreter for some types of appointment which can take place at home.
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: an ATM machine, a pay phone and Wi-Fi.
- Staff receive the following training: quarterly inclusion and diversity training.
External ATMs
- The ATMs are located to the right of the entrance.
- The ATMs are clearly signed.
- The height of the ATM features vary between 90cm and 127cm.
- All of the ATM controls/features are not within 120cm.
- There is an ATM at a lower height.
- The lower ATM is the furthest from the entrance.
- The height of the lower ATM features vary between 81cm and 117cm.
- All of the lower ATM controls/features are within 120cm.
- All ATMs have a raised dot on the number 5 key.
- All of the ATMs are Talking ATMs.
- The branch does not have headphones that customers can use with the ATMs.
Branch Entrance
- This entrance is located at the front of the branch.
- The entrance area is clearly signed.
- This entrance is signed with HALIFAX.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free access via slope at the entrance.
- The slope has a very easy gradient.
- There are double automatic doors at this entrance.
- The doors open away from you.
- The width of the opening is 174cm.
- The doors have a low visual contrast.
- There is a small lip on the threshold of the opening.
- There is step-free level access as you enter.
Branch
- There is step-free level access throughout all areas.
- Some flooring is shiny.
- The walls and floor visual contrast varies between low and high.
- Some of the walls have a reflective finish.
- There is a phone shelf with a chair.
- The height to the surface of the phone shelf is 71cm.
- There may be background noise.
- Signage is not provided.
- Seating available in the branch includes: chairs with armrests, chairs without armrests, armchairs and sofas without castors.
- All seats are at a suitable height for a wheelchair user to transfer onto.
- Furniture available in the branch includes: coffee tables and desks.
- Some of the furniture is fixed.
- The furniture and floor visual contrast varies between low and high.
- Lighting levels vary due to the size of the space.
Internal ATMs
- The ATMs are located to the right after you enter the branch.
- The ATMs are clearly signed.
- The height of the ATM features vary between 91cm and 127cm.
- All of the ATM controls/features are not within 120cm.
- There is an ATM at a lower height.
- The lower ATM is the closest to the entrance.
- The height of the lower ATM features vary between 80cm and 117cm.
- All of the lower ATM controls/features are within 120cm.
- All ATMs have a raised dot on the number 5 key.
- All of the ATMs are Talking ATMs.
- The branch does not have headphones that customers can use with the ATMs.
- The height of the Pay In machine features varies between 80cm and 118cm.
- All of the Pay In Machine controls/features are within 120cm.
- There is not a Pay In machine at a lower height.
- All Pay In machines have a raised dot on the number 5 key.
- All of the Pay In machines are Talking ATMs.
- The branch does not have headphones that customers can use with the Pay In machines.
Booth
- The desk is located to the rear left after you enter the branch.
- The distance from the entrance is 18m.
- There is step-free level access to the desk.
- The height of the desk is 72cm.
- There is not a lowered section at the desk.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- There is background noise in this area which varies depending on the time of day.
- The walls and floor visual contrast varies between low and high.
- Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
- There is not room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs without armrests and armchairs.
Cashiers Counter
- The counter is located to the right after you enter the branch.
- The distance from the entrance is 14m.
- The most accessible route to the counter has pillars.
- There is step-free level access to the counter.
- The queue rail is at least 180cm from the counter with turning spaces over 150cm at the ends.
- There are 8 or fewer counters and the direct line of sight to the head of the queue is not impaired.
- There are no queue notifications.
- The height of the counter is 91cm.
- There is not a lowered section at the counter.
- There is a pull-out shelf at the front of the counter.
- The pull-out shelf does not provide a knee space which is at least 40cm deep.
- The counter has a television behind.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Meeting Room
- The room is located to the rear after you enter the branch.
- There are 2 rooms of this type.
- The distance from the entrance is 25m.
- The most accessible route to the room has step-free level access.
- There is no signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a low visual contrast.
- The door opens away from you.
- The door is easy to open.
- The width of the opening is 91cm.
- Internally the door has a low visual contrast.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre, which the door opens into (150cm x 150cm).
- There is space for an assistance dog to rest.
- Privacy facilities for this room include: a door lock.
- The walls and floor visual contrast varies between low and high.
- Seating available in the room includes: armchairs.
- Furniture available in the room includes: desks.
- The furniture is fixed.
- The height to the top of the surface of the desk is 72cm.
- The clear height under the desk is 70cm.
- The furniture and floor visual contrast varies between low and high.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- There is no (or very little) background noise in this room.
- Lighting levels vary due to the use of large glazed walls.
- The room does not have adjustable temperature controls.