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Halifax - Walsall

6 Sister Dora Buildings, The Bridge, Walsall, West Midlands, WS1 1SR

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Access Guide

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Overview

  • About View
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via ramp at the most accessible entrance.
    • There is step-free level access throughout, this may include the use of a lift.
    • Access throughout may include manual doors and narrow walkways.
    • The ground and first floors can be accessed via a platform lift and stairs.
    • Access to the first floor is escorted.
  • Getting Help and Assistance View
    • There is a member of staff to welcome customers at the entrance.
    • There is seating available.
    • There is no hearing assistance system.
    • There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
    • The designated safe space is located on the ground floor in the meeting room.
    • There is a British Sign Language interpreter on duty.
    • Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
    • The branch has easy grip pens, coloured acetate sheets, magnifying sheets, clipboards, and a signature guide. Documents in alternative formats can be requested via the branch and will be posted to the customer within 7 working days.
      As well as the member of staff trained in BSL, interpreters can be arranged prior to an appointment, or the bank offers video calls with a BSL interpreter for some types of appointment which can take place at home.
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: an ATM machine and Wi-Fi.
    • Staff receive the following training: online training on a variety of topics.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located on the first floor, to the left as you exit the lift.
    • The toilet with adaptations has a right hand transfer space.

ATMs (Outside)

  • The ATMs are located at the front of the branch, to both sides of the entrance.
  • The ATMs are clearly signed.
  • The height of the ATM features vary between 88cm and 124cm.
  • There is a lowered ATM available.
  • The height of the lowered ATM features vary between 83cm and 120cm.
  • All ATMs have a raised dot on the number 5 key.
  • All of the ATMs are Talking ATMs.
  • The branch has headphones that customers can use with any ATMs.

Entrance

  • This entrance is located at the front of the building.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • This entrance is signed with 'HALIFAX'.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a steep gradient.
  • The ramp is between 75cm and 150cm wide with no handrails.
  • There is a single automatic door at this entrance.
  • The door opens away from you.
  • The width of the opening is 87cm.
  • The door has a low visual contrast.

Branch

  • There is step-free level access throughout all areas, this may include the use of a lift.
  • The walls and floor have a high visual contrast.
  • There is a phone shelf with a chair.
  • The height to the surface of the phone shelf is 83cm.
  • There is background noise.
  • Signage is not provided.
  • Seating available in the branch includes: chairs with armrests, armchairs, sofas without castors, benches, stools and high stools.
  • Some of the seats are at a suitable height for a wheelchair user to transfer onto (44cm - 46cm high).
  • Furniture available in the branch includes: tables, coffee tables and desks.
  • Some tables are fixed.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • The furniture and floor have a high visual contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

ATMs (Inside)

  • The ATMs are located on the left as you enter.
  • The ATMs are clearly signed.
  • The height of the ATM features vary between 90cm and 126cm.
  • There is a lowered ATM available.
  • The lowered ATM is not the closest to the entrance.
  • The height of the lowered ATM features vary between 81cm and 119cm.
  • All ATMs have a raised dot on the number 5 key.
  • All of the ATMs are Talking ATMs.
  • The height of the Pay In machine features varies between 81cm and 126cm.
  • There is not a lowered Pay In machine.
  • The Pay In machine does have a raised dot on the 5 key.
  • All of the Pay In machines are Talking ATMs.
  • The branch has headphones that customers can use with any ATMs.

Desk (Touchdown)

  • The desk is located ahead on the right as you enter the branch.
  • The distance from the entrance is 4m.
  • There is step-free level access to the desk.
  • The height of the desk is 75cm.
  • The desk has windows.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: armchairs.

Desk (Knowledge Bar)

  • The desk is located to the centre right of the branch as you enter.
  • The distance from the entrance is 10m.
  • There is step-free level access to the desk.
  • The height of the desk is 92cm.
  • There is not a lowered section at the desk.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: high stools.
  • The desks are fixed.

Cashiers Counter

  • The counter is located to the centre left of the branch as you enter.
  • The distance from the entrance is 9m.
  • There is step-free level access to the counter.
  • The space between the rail and the counter is between 140cm and 179cm with turning spaces over 150cm at the ends.
  • There are no queue notifications.
  • The height of the counter is 112cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 92cm.
  • There is a pull-out shelf at the front of the counter.
  • The pull-out shelf does not provide a knee space which is at least 40cm deep.
  • The counter has a television.
  • There is not a hearing assistance system.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Room (Meeting Room - Ground Floor)

  • The room is located at the rear right of the branch as you enter.
  • The distance from the entrance is 11m.
  • The most accessible route to the room has step-free level access.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a low visual contrast.
  • The door opens away from you.
  • The door is easy to open.
  • The width of the opening is 92cm.
  • Internally the door has a low visual contrast.
  • There is step-free level access throughout the room.
  • There is not room for a wheelchair user to manoeuvre (75cm x 160cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests.
  • Furniture available in the room includes: desks.
  • The desks are fixed.
  • The height to the top of the surface of the desk is 72cm.
  • The clear height under the desk is 69cm.
  • The furniture and floor have a medium visual contrast.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • The room does not have adjustable temperature controls.

Lift

  • The lift surveyed is located at the rear of the branch as you enter.
  • This lift is a platform lift.
  • The distance from the entrance is 10m.
  • The most accessible route to the lift has step-free level access.
  • The ground and first floors are accessed by this lift.
  • There is not clear signage in the lift lobbies indicating the floor number.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have a low visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 78cm.
  • The internal dimensions of the lift are 107cm (width) x 138cm (depth).
  • The internal lift control buttons have a high visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Lighting levels were even at the time of the survey.
  • Access to the first floors of the branch is by keycode and customers are escorted to the first floor for any meetings.

Stairs

  • The stairs surveyed are located at the rear left of the branch as you enter.
  • There is a single manual door to access the stairwell.
  • The ground, and first floors can be accessed by these stairs.
  • There is not clear signage in the stairwells indicating the floor number.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 19cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.
  • Access to the stairs is escorted.

Toilet with Adaptations (Right Hand Transfer)

  • Access View
    • The toilet surveyed is located on the first floor of the branch, to the left as you exit the lift.
    • The distance from the lift is 2m.
    • The most accessible route to the toilet has a platform lift.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The door requires effort to open.
    • The width of the door opening is 76cm.
    • The door has a locking handle.
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 150cm (width) x 197cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet.
    • The lateral transfer space is 83cm (from the side of the toilet pan).
    • There is a lever flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 45cm from the floor.
    • The toilet seat has a low visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 89cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 73cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rail is on the right as you face the wash basin.
    • The wash basin grab rail has a low visual contrast.
    • There is a soap dispenser, however it is not wall mounted.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a high visual contrast.
    • The towel dispenser is 108cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low visual contrast.
    • The hand dryer is 103cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin.
    • There are no coat hooks.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.

Room (Meeting Room - First Floor)

  • The room is located on the first floor of the branch, just off the right hand side of the corridor.
  • There are 3 rooms of this type.
  • The distance from the lift is 8m.
  • The most accessible route to the room has a platform lift and manual doors.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a low visual contrast.
  • The door opens by sliding.
  • The door requires effort to open.
  • The width of the opening is 108cm.
  • Internally the door has a low visual contrast.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (75cm x 160cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs without armrests.
  • Furniture available in the room includes: desks.
  • The desks are fixed.
  • The height to the top of the surface of the desk is 76cm.
  • The clear height under the desk is 73cm.
  • The furniture and floor visual contrast varies between low and high.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • The room has adjustable temperature controls.