You are on Branch Information. Skip to the next section.

Branch Information

• For contact details, opening times, and services available in this branch, please click here to visit the Halifax Walsall The Bridge branch page on their website (opens in a new tab).
• This branch is located on a high street.
• The main shopping street/area is pedestrianised.
• There is a colleague trained in British Sign Language.
• Colleagues are trained to British Sign Language level 1.
• The branch does have a magnifying glass available.
• The branch does not have a signature guide available.
• The alternative formats documents can be provided in include; Braille on request, large print on request and different languages on request.
• There is a hearing assistance system available.
• There is a hearing assistance system available for the enquiry desks.

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• Help and Assistance View
  • The branch has headphones that customers can use with the ATMs.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

• There is not a bus stop within approximately 150m of the branch.
• The nearest train station is Walsall.
• The branch does not have its own car park.

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• Public Car Parks View
  • Public parking is available within approximately 200m of the branch.
  • The closest public parking is: Old Square Car Park.

You are on Approach. Skip to the next section.

Approach

• The surface of the approach includes block paving.
• The approach surface is uneven in places.
• There is step-free access on the approach.
• There are fixed bollards on the approach.
• The minimum width between the bollards/wall is 130cm.
• The bollards have a good visual contrast to prevent them being hazardous to visually impaired people.

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• Comments View
  • There is a lamp post and electrical boxes on the approach which may cause an obstruction.

You are on ATM(s) (Outside). Skip to the next section.

ATM(s) (Outside)

• The ATMs are located on the left and right of the entrance.
• The controls/screen heights vary between 102cm and 130cm.
• There is a lowered ATM available.
• The height range of the lowered ATM controls/screen is 94cm to 124cm.
• The branch has headphones that customers can use with any ATMs.
• The lower ATM is on the right of the entrance.

You are on Outside Access (The Bridge). Skip to the next section.

Outside Access (The Bridge)

• The entrance is clearly signed.
• There is ramped/sloped access at this entrance.

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• Entrance View
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door does contrast visually with the immediate surroundings.
  • The main door opens automatically (towards you).
  • The door is single width.
  • The width of the door opening is 85cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp is located in front of the entrance.
  • The gradient of the ramp is slight.
  • The ramp is permanent.
  • There is not a level landing at the top of the ramp.
  • There are no handrails at the ramp.
  • The width of the ramp is 135cm.

You are on Inside the Branch. Skip to the next section.

Inside the Branch

• There is step-free access throughout the branch.
• The type of flooring in the branch is carpet and vinyl.
• There is some flooring in the branch which is shiny and could cause issues with glare or look slippery to some people.
• The lighting levels are good.
• There is a waiting area available in the branch.
• The waiting area is located on the right as you enter the branch.
• There is sufficient space for a wheelchair user to use the waiting area.
• Seating in the branch includes: chairs with armrests, chairs with no armrests, sofas and stools.

You are on ATM(s) (Inside - Pay In). Skip to the next section.

ATM(s) (Inside - Pay In)

• The ATMs are located on the left as you enter the branch.
• The controls/screen heights vary between 93cm and 130cm.
• There is not a lowered ATM available.
• The branch has headphones that customers can use with any ATMs.

You are on ATM(s) (Inside - Take Out). Skip to the next section.

ATM(s) (Inside - Take Out)

• The ATMs are located on the left as you enter the branch.
• The controls/screen heights vary between 101cm and 131cm.
• There is a lowered ATM available.
• The height range of the lowered ATM controls/screen is 92cm to 122cm.
• The branch has headphones that customers can use with any ATMs.

You are on Desk(s). Skip to the next section.

Desk(s)

• There are 2 desks in the branch.
• The desks are located ahead and on the right as you enter the branch.
• The nearest desk is approximately 5m from the entrance.
• The desk area is clearly visible from the entrance.
• There is step-free access to the desks.
• There is a clear unobstructed route to the desks.
• There are not screens, windows, TVs or mirrors in front of or behind the desks which could adversely affect the ability of someone to lip read.
• The desks are placed in front of a plain background.
• The lighting levels are good.
• The distance between the floor and the underside of the lowest desk is 87cm.
• The distance between the floor and the underside of the highest desk is 110cm.
• There is sufficient space to write or sign documents on the desks.
• Some of the desks have a clear space under them.

You are on Counter. Skip to the next section.

Counter

• The counter is located on the left as you enter the branch.
• The counter is approximately 5m from the entrance.
• The counter is clearly visible from the entrance.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• There are not screens, windows, TVs or mirrors in front of or behind the counter which could adversely affect the ability of someone to lip read.
• The counter is placed in front of a plain background.
• The lighting levels at the counter are good.
• The height of the counter is 101cm.
• There is sufficient space to write or sign documents on the counter.
• There is a lowered section of the counter.
• The height of the lowered section of the counter is 93cm.
• There is sufficient space to write or sign documents on the lowered section of the counter.
• There is a clear knee recess beneath the low/lowered section of the counter.

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• Counter Features View
  • The height and depth of the knee recess is 85cm x 21cm.
  • Clipboards can be provided to anyone who is unable to use the counter.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Colleagues are not trained to use the system.
• Comments View
  • There is a pull out shelf on the counter to allow for knee recess.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located ahead at the rear of the branch.
• The lift is clearly visible from the entrance.
• The lift is approximately 11m from the entrance.
• The lift is a standard lift.
• A member of staff needs to be notified for use of the lift.
• A member of staff is required to operate the lift.
• The floors which are accessible by this lift are G, 1.
• There are manual, heavy, single doors to access the lift lobby on the first floor.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is fair.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 80cm.
• The dimensions of the lift are 107cm x 142cm.
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does not have tactile markings.
• The lighting levels in the lift are good.

You are on Stairs. Skip to the next section.

Stairs

• Stairs can be used to access other floors.
• The stairs are for public use.
• The stairs are located at the rear left of the branch.
• The stairs are approximately 15m from the entrance.
• Signs indicating the location of the stairs are not available from the entrance.
• There are manual, heavy, single doors to enter and exit the stairwell on the ground floor and on the first floor.
• The floors which are accessible by stairs are G, 1.
• There are 15+ steps between floors.
• The height of the steps are between the recommended 15cm and 18cm.
• The depth of the steps are not between the recommended 30cm and 45cm.
• The steps are clearly marked.
• There are handrails at the steps.
• The steps have a handrail on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do not cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• There is a landing.
• Clear signs indicating the facilities on each floor are not provided on landings.
• The lighting levels at the steps are good.

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• Comments View
  • Customers can only access the stairs accompanied by a staff member.
  • The rail on the right covers the whole of the stairs.

You are on Meeting Room (First Floor). Skip to the next section.

Meeting Room (First Floor)

• There is one meeting room on the ground floor and ten on the first floor.
• The Meeting Room is located on the first floor.
• The room is clearly visible from the entrance.
• Colleagues can provide assistance getting to the room.
• The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is step free access into the room.

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• Access into the Room View
  • The door opens by sliding.
  • The door is single width.
  • The door may be difficult to open.
  • The width of the door opening is 106cm.
  • The colour contrast between the external door and wall is poor.
  • The colour contrast between the internal door and wall is poor.
• Room Details View
  • There is not a hearing assistance system available for the room.
  • There is fixed furniture within the room.
  • A height adjustable desk is not available.
  • The distance between the floor and the underside of the desk is 73cm.
  • There is sufficient space for a wheelchair user to turn within the room.
  • There are no chairs with armrests on both sides within the room.
  • There are not screens, windows, TVs or mirrors in front of or behind the desk which could adversely affect the ability of someone to lip read.
  • The desk is placed in front of a plain background.
  • There are no potential trip hazards within the room.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Accessible Toilet(s) (First Floor - Right Hand Transfer). Skip to the next section.

Accessible Toilet(s) (First Floor - Right Hand Transfer)

• There is an accessible toilet for public use.
• This accessible toilet is located on the first floor, to the left as you exit the lift.
• This accessible toilet is approximately 2m from the lift.
• There is step-free access into the accessible toilet.
• This is a shared toilet.

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• Features and Dimensions View
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 77cm.
  • The contrast between the internal door and wall is good.
  • The door does not have a horizontal grab rail.
  • The dimensions of the accessible toilet are 150cm x 196cm.
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • The height of the light switch/pull cord is 133cm from floor level.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 86cm.
  • The transfer space is obstructed by a floor cleaner.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rails and wall is poor.
  • There is not an emergency alarm.
  • There is a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general waste (with lid) disposal units.
  • There is not a coat hook.
• Position of Fixtures View
  • There are wall-mounted grab rails available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rails and wall is poor.
  • The contrast between the walls and floor is good.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 44cm.
  • There is a toilet roll holder.
  • The toilet seat colour contrast is poor.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm.
  • The height of the toilet roll holder is 89cm.
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm.
  • The height of the wash basin is 74cm.
  • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
  • The contrast between the wash basin wall-mounted grab rails and wall is poor.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 104cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm.
  • The height of the towel dispenser is 110cm.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm.
  • The height of the hand dryer is 103cm.
• Comments View
  • The accessible toilet is also used as a standard toilet.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.