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Halifax Walsall The Bridge

6 Sister Dora Buildings, The Bridge, Walsall, WS1 1SR

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Access Guide

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Branch Information

  • For contact details, opening times, and services available in this branch, please click here to visit the Halifax Walsall The Bridge branch page on their website (opens in a new tab).
  • This branch is located on a high street.
  • The main shopping street/area is pedestrianised.
  • There is a colleague trained in British Sign Language.
  • Colleagues are trained to British Sign Language level 1.
  • The branch does have a magnifying glass available.
  • The branch does not have a signature guide available.
  • The alternative formats documents can be provided in include; Braille on request, large print on request and different languages on request.
  • There is a hearing assistance system available.
  • There is a hearing assistance system available for the enquiry desks.

Public Transport and Parking

  • There is not a bus stop within approximately 150m of the branch.
  • The nearest train station is Walsall.
  • The branch does not have its own car park.
  • Public Car Parks View
    • Public parking is available within approximately 200m of the branch.
    • The closest public parking is: Old Square Car Park.

Approach

  • The surface of the approach includes block paving.
  • The approach surface is uneven in places.
  • There is step-free access on the approach.
  • There are fixed bollards on the approach.
  • The minimum width between the bollards/wall is 130cm.
  • The bollards have a high visual contrast to prevent them being hazardous to visually impaired people.
  • Comments View
    • There is a lamp post and electrical boxes on the approach which may cause an obstruction.

ATM(s) (Outside)

  • The ATMs are located on the left and right of the entrance.
  • The controls/screen heights vary between 102cm and 130cm.
  • There is a lowered ATM available.
  • The height range of the lowered ATM controls/screen is 94cm to 124cm.
  • The branch has headphones that customers can use with any ATMs.
  • The lower ATM is on the right of the entrance.

Outside Access (The Bridge)

  • The entrance is clearly signed.
  • There is ramped/sloped access at this entrance.
  • Entrance View
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door does contrast visually with the immediate surroundings.
    • The main door opens automatically (towards you).
    • The door is single width.
    • The width of the door opening is 85cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp is located in front of the entrance.
    • The gradient of the ramp is slight.
    • The ramp is permanent.
    • There is not a level landing at the top of the ramp.
    • There are no handrails at the ramp.
    • The width of the ramp is 135cm.

Inside the Branch

  • There is step-free access throughout the branch.
  • The type of flooring in the branch is carpet and vinyl.
  • There is some flooring in the branch which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are good.
  • There is a waiting area available in the branch.
  • The waiting area is located on the right as you enter the branch.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • Seating in the branch includes: chairs with armrests, chairs with no armrests, sofas and stools.

ATM(s) (Inside - Pay In)

  • The ATMs are located on the left as you enter the branch.
  • The controls/screen heights vary between 93cm and 130cm.
  • There is not a lowered ATM available.
  • The branch has headphones that customers can use with any ATMs.

ATM(s) (Inside - Take Out)

  • The ATMs are located on the left as you enter the branch.
  • The controls/screen heights vary between 101cm and 131cm.
  • There is a lowered ATM available.
  • The height range of the lowered ATM controls/screen is 92cm to 122cm.
  • The branch has headphones that customers can use with any ATMs.

Desk(s)

  • There are 2 desks in the branch.
  • The desks are located ahead and on the right as you enter the branch.
  • The nearest desk is approximately 5m from the entrance.
  • The desk area is clearly visible from the entrance.
  • There is step-free access to the desks.
  • There is a clear unobstructed route to the desks.
  • There are not screens, windows, TVs or mirrors in front of or behind the desks which could adversely affect the ability of someone to lip read.
  • The desks are placed in front of a plain background.
  • The lighting levels are good.
  • The distance between the floor and the underside of the lowest desk is 87cm.
  • The distance between the floor and the underside of the highest desk is 110cm.
  • There is sufficient space to write or sign documents on the desks.
  • Some of the desks have a clear space under them.

Counter

  • The counter is located on the left as you enter the branch.
  • The counter is approximately 5m from the entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are not screens, windows, TVs or mirrors in front of or behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a plain background.
  • The lighting levels at the counter are good.
  • The height of the counter is 101cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section of the counter is 93cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is a clear knee recess beneath the low/lowered section of the counter.
  • Counter Features View
    • The height and depth of the knee recess is 85cm x 21cm.
    • Clipboards can be provided to anyone who is unable to use the counter.
    • There is a hearing assistance system at the counter.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Colleagues are not trained to use the system.
  • Comments View
    • There is a pull out shelf on the counter to allow for knee recess.

Lift

  • There is a lift for public use.
  • The lift is located ahead at the rear of the branch.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 11m from the entrance.
  • The lift is a standard lift.
  • A member of staff needs to be notified for use of the lift.
  • A member of staff is required to operate the lift.
  • The floors which are accessible by this lift are G, 1.
  • There are manual, heavy, single doors to access the lift lobby on the first floor.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is medium.
  • The colour contrast between the external lift control plate and the wall is high.
  • The clear door width is 80cm.
  • The dimensions of the lift are 107cm x 142cm.
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting levels in the lift are good.

Stairs

  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located at the rear left of the branch.
  • The stairs are approximately 15m from the entrance.
  • Signs indicating the location of the stairs are not available from the entrance.
  • There are manual, heavy, single doors to enter and exit the stairwell on the ground floor and on the first floor.
  • The floors which are accessible by stairs are G, 1.
  • There are 15+ steps between floors.
  • The height of the steps are between the recommended 15cm and 18cm.
  • The depth of the steps are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There are handrails at the steps.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do not cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are good.
  • Comments View
    • Customers can only access the stairs accompanied by a staff member.
    • The rail on the right covers the whole of the stairs.

Meeting Room (First Floor)

  • There is one meeting room on the ground floor and ten on the first floor.
  • The Meeting Room is located on the first floor.
  • The room is clearly visible from the entrance.
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access into the room.
  • Access into the Room View
    • The door opens by sliding.
    • The door is single width.
    • The door may be difficult to open.
    • The width of the door opening is 106cm.
    • The colour contrast between the external door and wall is low.
    • The colour contrast between the internal door and wall is low.
  • Room Details View
    • There is not a hearing assistance system available for the room.
    • There is fixed furniture within the room.
    • A height adjustable desk is not available.
    • The distance between the floor and the underside of the desk is 73cm.
    • There is sufficient space for a wheelchair user to turn within the room.
    • There are no chairs with armrests on both sides within the room.
    • There are not screens, windows, TVs or mirrors in front of or behind the desk which could adversely affect the ability of someone to lip read.
    • The desk is placed in front of a plain background.
    • There are no potential trip hazards within the room.
    • The colour contrast between the walls and floor is high.
    • The lighting levels are good.

Accessible Toilet(s) (First Floor - Right Hand Transfer)

  • There is an accessible toilet for public use.
  • This accessible toilet is located on the first floor, to the left as you exit the lift.
  • This accessible toilet is approximately 2m from the lift.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • Features and Dimensions View
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is high.
    • The door opens outwards.
    • The door may be difficult to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 77cm.
    • The contrast between the internal door and wall is high.
    • The door does not have a horizontal grab rail.
    • The dimensions of the accessible toilet are 150cm x 196cm.
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • The height of the light switch/pull cord is 133cm from floor level.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 86cm.
    • The transfer space is obstructed by a floor cleaner.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rails and wall is low.
    • There is not an emergency alarm.
    • There is a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are general waste (with lid) disposal units.
    • There is not a coat hook.
  • Position of Fixtures View
    • There are wall-mounted grab rails available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rails and wall is low.
    • The contrast between the walls and floor is high.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 44cm.
    • There is a toilet roll holder.
    • The toilet seat colour contrast is low.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm.
    • The height of the toilet roll holder is 89cm.
    • The contrast between the toilet roll holder and the wall is high.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm.
    • The height of the wash basin is 74cm.
    • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
    • The contrast between the wash basin wall-mounted grab rails and wall is low.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 104cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm.
    • The height of the towel dispenser is 110cm.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm.
    • The height of the hand dryer is 103cm.
  • Comments View
    • The accessible toilet is also used as a standard toilet.

Standard Toilet(s)

  • Standard toilet facilities are not available.