You are on Branch Information. Skip to the next section.

Branch Information

• For contact details, opening times, and services available in this branch, please click here to visit the Halifax Wolverhampton Queen Square branch page on their website (opens in a new tab).
• This branch is located in a shopping area.
• The main shopping street/area is pedestrianised.
• There is not a colleague trained in British Sign Language.
• The branch does have a magnifying glass available.
• The branch does not have a signature guide available.
• The alternative formats documents can be provided in include; Braille on request, large print on request, different languages on request and audio on request.
• There is a hearing assistance system available.
• There is a hearing assistance system available for the enquiry desks.

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• Help and Assistance View
  • The branch has headphones that customers can use with the ATMs.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

• There is not a bus stop within approximately 150m of the branch.
• The nearest train station is Wolverhampton.
• The branch does not have its own car park.

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• Public Car Parks View
  • Public parking is not available within approximately 200m of the branch.

You are on Approach. Skip to the next section.

Approach

• The surface of the approach includes block paving and paving slabs.
• The approach surface is uneven in places.
• There is step-free access on the approach.
• There are fixed bollards on the approach.
• The minimum width between the bollards/wall is 98cm.
• The bollards have a high visual contrast to prevent them being hazardous to visually impaired people.

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• Comments View
  • At the time of the survey (12/06/2023) there were scaffolding poles around the front of the branch which may cause an obstruction.

You are on ATM(s) (Outside). Skip to the next section.

ATM(s) (Outside)

• The ATM is located on the right of the entrance.
• The controls/screen heights vary between 96cm and 128cm.
• There is not a lowered ATM available.
• The branch has headphones that customers can use with any ATMs.
• At the time of the survey (12/06/2023) there were scaffolding poles around the ATM which may cause an obstruction.

You are on Outside Access (Queen Square). Skip to the next section.

Outside Access (Queen Square)

• The entrance is clearly signed.
• There is ramped/sloped access at this entrance.

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• Entrance View
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance doors do contrast visually with the immediate surroundings.
  • The main doors open automatically (away from you).
  • The doors are double width.
  • The width of the door opening is 164cm.
• Ramp/Slope View
  • The ramp is located in front of the entrance.
  • The gradient of the ramp is slight.
  • The ramp is permanent.
  • There is a level landing at the top of the ramp.
  • There are no handrails at the ramp.
• Comments View
  • There are two columns in front of the entrance.
  • The distance between the columns is 142cm.
  • At the time of the survey (12/06/2023) there were scaffolding poles around the branch entrance which may cause an obstruction.

You are on Inside the Branch. Skip to the next section.

Inside the Branch

• There is step-free access throughout the majority of the branch.
• The type of flooring in the branch is carpet and laminate.
• There is some flooring in the branch which is shiny and could cause issues with glare or look slippery to some people.
• The lighting levels are good.
• There is a waiting area available in the branch.
• The waiting area is located ahead and around to the right as you enter the branch.
• There is sufficient space for a wheelchair user to use the waiting area.
• Seating in the branch includes: chairs with armrests, sofas and stools.

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• Comments View
  • There are structural columns within the branch which may cause an obstruction.

You are on ATM(s) (Inside - Pay In). Skip to the next section.

ATM(s) (Inside - Pay In)

• The ATMs are located ahead on the left as you enter the branch.
• The controls/screen heights vary between 94cm and 130cm.
• There is not a lowered ATM available.
• The branch has headphones that customers can use with any ATMs.

You are on ATM(s) (Inside - Take Out). Skip to the next section.

ATM(s) (Inside - Take Out)

• The ATMs are located on the left as you enter the store.
• The controls/screen heights vary between 86cm and 120cm.
• There is a lowered ATM available.
• The height range of the lowered ATM controls/screen is 75cm to 110cm.
• The branch has headphones that customers can use with any ATMs.

You are on Counter. Skip to the next section.

Counter

• The counter is located at the rear of the branch.
• The counter is approximately 18m from the entrance.
• The counter is clearly visible from the entrance.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• There are not screens, windows, TVs or mirrors in front of or behind the counter which could adversely affect the ability of someone to lip read.
• The counter is placed in front of a plain background.
• The lighting levels at the counter are good.
• The height of the counter is 110cm.
• There is sufficient space to write or sign documents on the counter.
• There is a lowered section of the counter.
• The height of the lowered section of the counter is 91cm.
• There is sufficient space to write or sign documents on the lowered section of the counter.
• There is a clear knee recess beneath the low/lowered section of the counter.

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• Counter Features View
  • The height and depth of the knee recess is 84cm x 21cm.
  • Clipboards can be provided to anyone who is unable to use the counter.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is not signed.
  • Colleagues are not trained to use the system.

You are on Desk(s). Skip to the next section.

Desk(s)

• There are 2 desks in the branch.
• The desks are located ahead as you enter the branch.
• The nearest desk is approximately 10m from the entrance.
• The desk area is clearly visible from the entrance.
• There is step-free access to the desks.
• There is a clear unobstructed route to the desks.
• There are not screens, windows, TVs or mirrors in front of or behind the desks which could adversely affect the ability of someone to lip read.
• The desks are placed in front of a plain background.
• The lighting levels are good.
• The distance between the floor and the underside of the lowest desk is 87cm.
• The distance between the floor and the underside of the highest desk is 110cm.
• There is sufficient space to write or sign documents on some of the desks.
• Some of the desks have a clear space under them.

You are on Meeting Room (Ground Floor). Skip to the next section.

Meeting Room (Ground Floor)

• There are four meeting rooms on the ground floor and six on the upper ground floor.
• The Meeting Room is located on the ground floor, on the left towards the rear of the branch.
• Clear signage for the room is not visible from the entrance.
• Colleagues can provide assistance getting to the room.
• The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is step free access into the room.

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• Access into the Room View
  • The door opens away from you (push).
  • The door is single width.
  • The door is easy to open.
  • The width of the door opening is 89cm.
  • The colour contrast between the external door and wall is low.
  • The colour contrast between the internal door and wall is low.
• Room Details View
  • There is not a hearing assistance system available for the room.
  • There is some fixed furniture within the room.
  • A height adjustable desk is not available.
  • The distance between the floor and the underside of the desk is 73cm.
  • There is not sufficient space for a wheelchair user to turn within the room.
  • Furniture can be moved to allow a turning space for wheelchair users.
  • There are chairs with armrests on both sides within the room.
  • There are not screens, windows, TVs or mirrors in front of or behind the desk which could adversely affect the ability of someone to lip read.
  • The desk is placed in front of a plain background.
  • There are no potential trip hazards within the room.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are good.

You are on Entrance (Upper Ground Floor Meeting Rooms). Skip to the next section.

Entrance (Upper Ground Floor Meeting Rooms)

• This information is for the entrance located around to the left towards the rear of the branch.
• The entrance area/door is not clearly signed.
• There is step-free access at this entrance.

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• Entrance View
  • The entrance door does contrast visually with the immediate surroundings.
  • A key code is required for access at this entrance.
  • The height of the key code reader is 138cm.
  • The main door opens towards you (pull).
  • The door is single width.
  • The door may be difficult to open.
  • The width of the door opening is 76cm.

You are on Step(s). Skip to the next section.

Step(s)

• The steps are located at the rear right of the branch..
• The steps are used to access the upper ground floor meeting rooms..
• The height of the steps are not between 15cm and 18cm.
• The height of the steps are 19cm.
• The depth of the steps are not between 30cm and 45cm.
• The depth of the steps are 27cm.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• The lighting levels are good.

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• Comments View
  • There is a set of eight steps up then a further two steps down to access the meeting rooms.
    
  • The steps are clearly marked and have handrails on both sides.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There is not an accessible toilet for public use.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.