Access Guide

Search Access Guide

Getting Here

By Road View
- Highcross Leicester is located right in the heart of Leicester City Centre, just 20 minutes from the M1.
  From the M1, leave the motorway at junction 21 or 22 and follow signs towards the City Centre.
- Parking for Highcross Leicester is located in the West Zone of the City Centre.
  There are 2 car parks available at Highcross Leicester; John Lewis Car Park and Rooftop Car Park.
  For directions to Highcross Leicester John Lewis Car Park, please use the postcode; LE1 4QJ.
  For directions to the Rooftop car park, please use the postcode; LE1 4FY.
By Bus View
- There is a bus stop within 150 metres of the shopping centre.
- Three park & ride schemes operate Monday to Saturday, 07:00-19:00:
  • 103 - Meynell's Gorse Service (Ratby Lane, Braunstone Crossroads LE3 3LF). This service takes you to St. Nicholas Circle only.
  • 203 - Enderby Service (Leicester Lane, Enderby LE19 2AB). This service takes you to St. Nicholas Circle.
  • 303 - Birstall Service (Loughborough Road, Birstall LE4 4NP). This service takes you to Haymarket (Clock Tower) and Causeway Lane.
- For more information on Park & Ride services please click here (opens new tab).
By Train View
- The nearest Railway Station is Leicester.
- Highcross Leicester is a ten-minute walk away from Leicester Station, which connects you to all major cities within the UK.
- For more information on National Rail services please click here (opens new tab).
- For more information on Leicester Station please click here (opens new tab).

Getting Help and Assistance

For the map of the shopping centre please click here (new tab).
There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information.
British Sign Language interpreters cannot be provided on request.
There is not an assistance dog toilet or toileting area at the venue/nearby.
There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
The venue offers a quiet shopping experience.
Highcross Leicester offers a "quiet shopping" service for people with autism and other conditions affected by sensory issues. This runs every Saturday between 09:00 and 10:00.
For information on the quiet shopping service please click here.
Water bowls for assistance dogs are available.
The mobility aids available include ceiling track hoists.
A ceiling track hoist is available in the Changing Places facility on the Upper Level.

Parking

There are two car parks located around Highcross Leicester.
For more information about the Rooftop Car Park please click here (opens in new tab)
For more information about the John Lewis Car Park please click here (opens in new tab).

Other Floors (Highcross Leicester Shopping Centre and Rooftop Car Park)

Stairs can be used to access other floors.
The stairs are located from the Lower Level next to lifts and shop Typo.
There are manual, heavy, double doors to enter and exit the stairwell on all floors.
The floors which are accessible by stairs are Lower Level, Upper Level, and Rooftop Car Park Levels 1, 2 and 3.
There are 15+ steps between floors.
The height of the step(s) is/are between the recommended 15cm and 18cm.
The going of the step(s) is/are not between the recommended 30cm and 45cm.
The steps are clearly marked.
There is a/are handrail(s) at the step(s).
The steps have a handrail on both sides.
Handrails are not at the recommended height (90cm-100cm).
Handrails do cover the flight of stairs throughout its length.
Handrails are easy to grip.
Handrails do extend horizontally beyond the first and last steps.
There is a landing.
Clear signs indicating the facilities on each floor are provided on landings.
The lighting levels at the steps are good.

Lift (Highcross Leicester Shopping Centre and Rooftop Car Park Lower Level - Next to Typo)

There is a lift for public use.
The lift is located on the lower level, next to the Typo shop.
There are 2 other lifts in this location.
The other lifts have very similar/identical specifications.
The lift is a standard lift.
A member of staff does not need to be notified for use of the lift.
The floors which are accessible by this lift are Lower Level, Upper Level and Rooftop Car Park Levels 1, 2 and 3.
Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
Lift doors do contrast visually with lift lobby walls.
The external controls for the lift are within 90cm - 110cm from the floor.
The colour contrast between the external lift controls and the control plate is poor.
The colour contrast between the external lift control plate and the wall is fair.
The clear door width is 120cm (3ft 11in).
The dimensions of the lift are 197cm x 167cm (6ft 6in x 5ft 6in).
There are no separate entry and exit doors in the lift.
There is a mirror to aid reversing out of the lift.
There is not a list of floor services available within the lift.
The lift does have a visual floor indicator.
The lift does have an audible announcer.
The controls for the lift are within 90cm - 120cm from the floor.
There is not a hearing loop system.
The lift does have Braille markings.
The lift does have tactile markings.
The lighting levels in the lift are good.
There is a/are similar lift(s) available.

Centre Management

Centre Management is located on Level 3 of the Rooftop car park.
There is step-free access to Centre Management via the Rooftop car park lifts.
As of March 2022, Centre Management was not open to the public until further notice.

Entrance

Photos

This information is for the entrance located on Level 3 of the Rooftop car park.
The entrance area/door is clearly signed.
This entrance sign says 'Welcome to Highcross Management Suite'.
There is ramped/sloped access at this entrance.
The entrance door(s) does/do contrast visually with its immediate surroundings.
The bell/buzzer is not in a suitable position to allow wheelchair users to gain access.
The intercom is in a suitable position to allow wheelchair users to gain access.
The height of the intercom is 132cm (4ft 4in).
The main door(s) open(s) away from you (push).
The door(s) is/are double width.
The door(s) is/are permanently held open.
The width of the door opening is 176cm.
There is a second set of doors.
The door(s) open(s) automatically.
The door(s) is/are double width.
The width of the door opening is 176cm.
The ramp/slope is located after the second set of doors.
The gradient of the ramp/slope is slight.
The lighting levels at the ramp/slope are good.

Comments View
- There are a third set of glass doors at the top of the slope which are permanently held open to a width of 162cm.

Reception

The reception point is located on the right as you pass the third set of entrance doors.
The reception point is approximately 12m (13yd 4in) from the entrance.
Clear signage for the reception area/desk is visible from the entrance.
There is ramped/sloped access to the reception point.
There is a clear unobstructed route to the reception point.
There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
The reception counter is placed in front of a background which is patterned.
The lighting levels at the reception point are low.
The height of the reception counter is 110cm.
There is sufficient space to write or sign documents on the counter.
There is a lowered section of the counter.
The height of the lowered section of the counter is 71cm.
There is sufficient space to write or sign documents on the lowered section of the counter.
There is a clear knee recess beneath the low/lowered section of the counter.
The bell is not at a suitable height for a wheelchair user.
There is not a hearing assistance system at the reception point.
The type of flooring in the reception area is tiles.
There is a waiting area close to the reception point.
Access to the waiting area is obstructed.
The following types of seating can be found in this area; sofas and chairs with armrests.
There is sufficient space for a wheelchair user to use the waiting area.

Room(s) (Meeting Rooms)

Photos

The room surveyed was Meeting Room 02.
Meeting Room 02 is located along a corridor just off reception waiting area.
Meeting Room 01 is next door and has the same access with a similar layout.
There is not wayfinding signage for the room(s).
Signage for the room(s) is available in upper and lower case lettering, that is clearly visible.
The corridor outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
The colour contrast between the external door and wall is good.
The colour contrast between the internal door and wall is good.
There is step free access into the room(s).
The door opening width(s) is/are 75cm+ for the room(s).
The door(s) for the room(s) is/are not push pad activated.
There are double, heavy doors that open away from you (push) to a width of 160cm to access the meeting room.
The door has a closer and maybe difficult for some to open.
There is not a hearing assistance system for the room(s).
There is not a visual fire alarm beacon in the room(s).
There is not fixed furniture within the room(s).
The clear floor space beneath tables in the room(s) is 68cm.
There is sufficient space for a wheelchair user to turn within the room.
A height adjustable table/bench is not available.
There are some chairs with armrests on both side within the room(s).
Floor coverings in the room(s) are even with no trip hazards.
There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
The colour contrast between the walls and floor is good.
The lighting levels are good.

Comments View
- The layout of the rooms may vary depending on the type of meeting.

Accessible Toilet(s) (Centre Management)

Photos

There is an/are accessible toilet(s) available.
This accessible toilet is located along a corridor to the left of the reception desk.
This accessible toilet is approximately 17m (18yd 1ft) from the entrance.
There is step-free access to the accessible toilet.
This is a shared toilet.
A key is not required for the accessible toilet.
There is Braille, tactile, pictorial and written text signage on or near the toilet door.
The contrast between the external door and wall is good.
The door opens outwards.
The door is easy to open.
The door is locked by a twist lock.
The width of the accessible toilet opening is 88cm (2ft 11in).
The contrast between the internal door and wall is good.
The door has a horizontal grab rail.
The contrast between the horizontal grab rail and internal door is good.
The dimensions of the accessible toilet are 145cm x 250cm (4ft 9in x 8ft 2in).
The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
The lighting levels are low to moderate.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the right.
The lateral transfer space is 66cm (2ft 2in).
The transfer space is obstructed by a female sanitary bin.
There is a flush on the transfer side.
There is a spatula type lever flush.
There is a dropdown rail on the transfer side.
The contrast between the dropdown rail(s) and wall is good.
There is a/are wall-mounted grab rail(s) available.
As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
There is a vertical wall-mounted grab rail on the transfer side.
There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
The contrast between the wall-mounted grab rail(s) and wall is good.
The contrast between the walls and floor is poor.
There is an emergency alarm.
The emergency pull cord alarm is fully functional.
There is not a red flashing fire alarm beacon within the toilet.
Disposal facilities are available in the toilet.
There is a/are female sanitary and general waste (with lid) disposal units.
There is not a/are not coat hook(s).
There is a mirror.
The mirror is not placed at a lower level or at an angle for ease of use.
There is not a shelf within the accessible toilet.
The toilet has a cistern.
The height of the toilet seat above floor level is 48cm (1ft 7in).
The toilet seat colour contrast is poor.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm (3ft 3in).
The height of the toilet roll holder is 88cm (2ft 11in).
The contrast between the toilet roll holder and the wall is good.
There is a wash basin.
The wash basin and tap(s) can be reached from seated on the toilet.
The wash basin is not placed higher than 74cm (2ft 5in).
The height of the wash basin is 72cm (2ft 4in).
There are vertical wall-mounted grab rails on both sides of the wash basin.
The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
The wash basin tap type is lever mixer.
There is a wall fixed soap dispenser.
The soap dispenser cannot be reached from seated on the toilet.
The height of the soap dispenser is 104cm.
There is a towel dispenser.
The towel dispenser cannot be reached from seated on the toilet.
The towel dispenser is not placed higher than 100cm (3ft 3in).
The height of the towel dispenser is 93cm (3ft 1in).
The contrast between the towel dispenser and the wall is fair.
There is a hand dryer.
The hand dryer is not placed higher than 100cm (3ft 3in).
The height of the hand dryer is 86cm (2ft 10in).
The contrast between the hand dryer and the wall is fair.

Standard Toilet(s) (Centre Management)

Photos

Standard toilet facilities are available.
The female toilet is located along the corridor to left of reception desk, then on the right.
There is step-free access to the toilet(s).
The standard toilet(s) is/are approximately 23m from the entrance.
The colour contrast between the external toilet door(s) and wall(s) is good.
There is pictorial signage on or near the toilet door.
An ambulant toilet cubicle is not available.
The height of the wash basin(s) is 90cm.
The wash basin(s) tap type is sensor.
Lighting levels are moderate to good.
The male toilet is located along the corridor to left of reception desk, then on the right.
There is step-free access to the toilet(s).
The standard toilet(s) is/are approximately 25m from the entrance.
The colour contrast between the external toilet door(s) and wall(s) is good.
There is pictorial signage on or near the toilet door.
An ambulant toilet cubicle is not available.
The height of the wash basin(s) is 90cm.
The wash basin(s) tap type is sensor.
Lighting levels are moderate to good.