Access Guide
Getting Here
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By Road
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- Highcross Leicester is located right in the heart of Leicester City Centre, just 20 minutes from the M1.
From the M1 please follow signs towards the City Centre. - Parking for Highcross Leicester is located in the West Zone of the City Centre.
There are 2 car parks available at Highcross Leicester; John Lewis Car Park and Rooftop Car Park.
For directions to Highcross Leicester John Lewis Car Park please use the postcode; LE1 4QJ.
- Highcross Leicester is located right in the heart of Leicester City Centre, just 20 minutes from the M1.
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By Bus
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- There is a bus stop within 150 metres of the shopping centre.
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By Train
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- The nearest Railway Station is Leicester.
- Highcross Leicester is a ten-minute walk away from Leicester Train Station, which connects you to all major cities within the UK.
- For more information on National Rail services please click here (opens new tab).
Getting Help and Assistance
- For the map of the shopping centre please click here (new tab).
- There is a member of staff available for help and assistance.
- Staff receive disability awareness/equality training.
- There is not a member of staff trained in British Sign Language.
- Staff receive deaf awareness training.
- The alternative formats documents can be provided in include; large print.
- There is not an assistance dog toilet or toileting area at the venue/near by.
- Water bowls for assistance dogs are available.
Quiet Shopping
- Highcross Leicester offers a "quiet shopping" service for people with autism and other conditions affected by sensory issues.
- This runs every Saturday between 09:00 and 10:00.
- For more information, please click here (link opens in new tab)..
Parking
- There are two car parks located around Highcross Leicester, for information about the parking please click on the links below:
- For more information about the Rooftop Car Park please click here (opens in new tab)
- For more information about the John Lewis Car Park please click here (opens in new tab).
Centre Management
- Centre Management is located on Level 3 of the Rooftop car park.
- There is step free access to Centre Management via the Rooftop car park lifts located next to House of Fraser.
Other Floors (Highcross Leicester Shopping Centre and Rooftop Car Park)
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Stairs
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- Stairs can be used to access other floors.
- The stairs are for public use.
- The stairs are located next to Typo lower level.
- There are manual, double doors which may be difficult to open to enter and exit the stairwell on all floors.
- The floors which are accessible by stairs are Lower Level, Upper Level, and parking levels 1, 2 and 3.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The going of the step(s) is/are not between the recommended 30cm and 45cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are not provided on landings.
- The lighting levels at the steps are good.
Lift (Highcross Leicester Shopping Centre and Rooftop Car Park (Next to Typo Lower Level))
- There is a lift for public use.
- The lift is located next to Typo, on the Lower Level.
- The lift is a standard lift.
- A member of staff does not need to be notified for use of the lift.
- The floors which are accessible by this lift are Lower Level, Upper Level and parking levels 1, 2 and 3.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is poor.
- The colour contrast between the external lift control plate and the wall is poor.
- The clear door width is 120cm (3ft 11in).
- The dimensions of the lift are 170cm x 195cm (5ft 7in x 6ft 5in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are good.
- There is a/are similar lift(s) available.
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Comments
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- There are two similar lifts located next to this lift.
Entrance (Centre Management)
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Entrance
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- This information is for the entrance located on Level 3 of the Rooftop Car Park.
- The entrance area/door is clearly signed.
- There is ramped/sloped access at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 160cm.
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Ramp/Slope
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- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is not a/are not handrail(s) at the ramp.
- The lighting levels at the ramp/slope are good.
Reception
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Reception
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- The reception point is located ahead as you enter.
- The reception point is approximately 2m (2yd 7in) from the Centre Management entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are not windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The counter is not placed in front of a plain background.
- The lighting levels at the reception point are good.
- There is sufficient space to write or sign documents on the counter.
- There is a lowered section of the counter.
- The lowered section of the counter is at the recommended height of 76cm.
- There is sufficient space to write or sign documents on the lowered section of the counter.
- There is a clear knee recess beneath the lowered section of the counter.
- The clear knee recess does not have the recommended dimensions of 70cm (height) x 50cm (depth).
- The counter is staffed.
- There is a hearing assistance system at the reception point.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are trained to use the system.
- The type of flooring in the reception area is tiles.
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Reception Seating Area
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- There is a waiting area close to the reception point.
- Access to the waiting area is unobstructed.
- There is sufficient space for a wheelchair user to use the waiting area.
Meeting Rooms
- There are two meeting rooms available to hire.
- The meeting rooms are located to the right of the reception area.
- There is step free access to the meeting rooms.
- There are double, heavy doors to access to the meeting rooms, with an opening width of 160cm.
- The height of the table within the meeting rooms is 70cm.
- There are chairs with armrests available.
- The layout of the rooms may vary depending on the type of meeting.
Accessible Toilet(s) (Centre Management)
- There is an/are accessible toilet(s) for public use.
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Location and Access
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- The accessible toilet surveyed is not for the sole use of disabled people.
- This accessible toilet is located just beyond the reception area.
- This accessible toilet is approximately 5m (5yd 1ft) from the Centre Management entrance.
- There is step free access to the accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is Braille, tactile and pictorial signage on or near the toilet door.
- The door opens outwards.
- The door is heavy.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 86cm (2ft 10in).
- The dimensions of the accessible toilet are 145cm x 250cm (4ft 9in x 8ft 2in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
- The toilet has not got a non slip floor.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 65cm (2ft 2in).
- There is a flush on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- There is not a flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary and open waste paper bin disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf next to the toilet.
- The toilet has a cistern.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The wash basin tap type is lever.
- There is a mixer tap.
- There is a soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 100cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The toilet seat colour contrast is poor.
- The contrast between the walls and floor is poor.
- The lighting levels are good.
Standard Toilet(s) (Centre Management)
- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located at the rear of the reception area.
- The female and male toilets are approximately 7m (7yd 1ft) from the Centre Management entrance.
- There is step free access to the female and male toilet(s).
- There is pictorial signage on or near the toilet door.
- An ambulant toilet with wall-mounted grab rails is not available.
- The wash basin tap type is sensor.
- There is not a flashing fire alarm beacon within the toilets.
- Lighting levels are good.