Access Guide
Getting Here
-
By Road
View
- Highcross Leicester is located right in the heart of Leicester City Centre, just 20 minutes from the M1.
From the M1 please follow signs towards the City Centre. - Parking for Highcross Leicester is located in the West Zone of the City Centre.
There are 2 car parks available at Highcross Leicester; John Lewis Car Park and Rooftop Car Park.
For directions to Highcross Leicester John Lewis Car Park please use the postcode; LE1 4QJ.
- Highcross Leicester is located right in the heart of Leicester City Centre, just 20 minutes from the M1.
-
By Bus
View
- There is a bus stop within 150 metres of the shopping centre.
-
By Train
View
- The nearest Railway Station is Leicester.
- Highcross Leicester is a ten-minute walk away from Leicester Train Station, which connects you to all major cities within the UK.
- For more information on National Rail services please click here (opens new tab).
Getting Help and Assistance
- For the map of the shopping centre please click here (new tab).
- There is a member of staff available for help and assistance.
- Staff receive disability awareness/equality training.
- There is not a member of staff trained in British Sign Language.
- Staff receive deaf awareness training.
- The alternative formats documents can be provided in include; large print.
- There is not an assistance dog toilet or toileting area at the venue/near by.
- Water bowls for assistance dogs are available.
Quiet Shopping
- Highcross Leicester offers a "quiet shopping" service for people with autism and other conditions affected by sensory issues.
- This runs every Saturday between 09:00 and 10:00.
- For more information, please click here (link opens in new tab)..
Parking
-
Parking
View
- The shopping centre does have its own parking facilities.
- The car park is located just off Vaughan Way on Elbow Lane.
- The car park type is multi storey.
- The car park does have a height restriction barrier.
- The maximum height of the restriction barrier is 196cm (6ft 5in).
- The car park does have a barrier control system.
- Controls at the barrier are within the range of 100cm to 110cm.
- The car park surface is concrete.
- Clearly marked/signposted parent and child parking bays are available.
- All parking spaces are provided on a first come first served basis.
- There is an additional car park for visitors.
-
Blue Badge Parking
View
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 107 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 480cm x 540cm (15ft 9in x 17ft 9in).
- The dimensions of other designated Blue Badge parking bay(s) vary in size.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- Level 0 - 2 Designated Blue Badge parking bays and 0 parent and child bays.
Level 1 - 12 Designated Blue Badge parking bays and 5 parent and child bays.
Level 2 - 11 Designated Blue Badge parking bays and 4 parent and child bays.
Level 3 - 13 Designated Blue Badge parking bays and 0 parent and child bays.
Level 4 - 12 Designated Blue Badge parking bays and 16 parent and child bays.
Level 5 - 12 Designated Blue Badge parking bays and 11 parent and child bays.
Level 6 - 13 Designated Blue Badge parking bays and 5 parent and child bays.
Level 7 - 12 Designated Blue Badge parking bays and 5 parent and child bays.
Level 8 - 20 Designated Blue Badge parking bays and 0 parent and child bays..
-
Paying
View
- There are parking charges for the car park.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located at the payment machines in the building.
- Payment term signs do make it clear if parking charges apply to Blue Badge holders.
- Payment machines are located close to the Blue Badge parking bays and in the lift lobby of the car park.
- There is a payment machine at a convenient height for wheelchair users.
- There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
- To see the parking charges please click here (opens new tab).
-
Drop-off Point(s)
View
- There is not a/are not clearly marked drop-off point(s).
Other Floors (John Lewis Car Park)
-
Stairs
View
- Stairs can be used to access other floors.
- The stairs are for public use.
- The stairs are located to the left when exiting the car park.
- There are automatic, double doors to enter and exit the stairwell on all floors.
- The floors which are accessible by stairs are 0, 1, 2, 3, 4, 5, 6, 7, 8.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The going of the step(s) is/are between the recommended 30cm and 45cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are provided on landings.
- The lighting levels at the steps are good.
Lift (John Lewis Car Park)
- There is a lift for public use.
- The lift is a standard lift.
- A member of staff does not need to be notified for use of the lift.
- The floors which are accessible by this lift are 0, 1, 2, 3, 4, 5, 6, 7, 8.
- There are automatic, double doors to access the lift lobby on all floors.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do not contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is poor.
- The colour contrast between the external lift control plate and the wall is poor.
- The clear door width is 120cm (3ft 11in).
- The dimensions of the lift are 200cm x 170cm (6ft 7in x 5ft 7in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are good.
- There is a/are similar lift(s) available.
-
Comments
View
- There are 5 other similar lifts in the lift lobby.
Exit (John Lewis Car Park Exit)
-
Exit
View
- This information is for the exit located to the left when exiting the car park.
- The exit area/door is not clearly signed internally.
- The exit is step free.
- There are no doors at this exit.
Route from the John Lewis Car Park to Highcross Leicester
- There is a walkway leading from the John Lewis Car Park to Highcross Leicester - Upper Level.
- There is step free access along the walkway.
- The walkway passes the John Lewis store.
- There is a step free access via lift, to St Peters Square.
- The walkway continues after the lift and leads to the Upper Level.