You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • Highcross Leicester is located right in the heart of Leicester City Centre, just 20 minutes from the M1.
    From the M1, leave the motorway at junction 21 or 22 and follow signs towards the City Centre.
  • Parking for Highcross Leicester is located in the West Zone of the City Centre.
    There are 2 car parks available at Highcross Leicester; John Lewis Car Park and Rooftop Car Park.
    For directions to Highcross Leicester John Lewis Car Park, please use the postcode; LE1 4QJ.
    For directions to the Rooftop car park, please use the postcode; LE1 4FY.
• By Bus View
  • There is a bus stop within 150 metres of the shopping centre.
  • Three park & ride schemes operate Monday to Saturday, 07:00-19:00:
    • 103 - Meynell's Gorse Service (Ratby Lane, Braunstone Crossroads LE3 3LF). This service takes you to St. Nicholas Circle only.
    • 203 - Enderby Service (Leicester Lane, Enderby LE19 2AB). This service takes you to St. Nicholas Circle.
    • 303 - Birstall Service (Loughborough Road, Birstall LE4 4NP). This service takes you to Haymarket (Clock Tower) and Causeway Lane.
  • For more information on Park & Ride services please click here (opens new tab).
• By Train View
  • The nearest Railway Station is Leicester.
  • Highcross Leicester is a ten-minute walk away from Leicester Station, which connects you to all major cities within the UK.
  • For more information on National Rail services please click here (opens new tab).
  • For more information on Leicester Station please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• For the map of the shopping centre please click here (new tab).
• There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information.
• British Sign Language interpreters cannot be provided on request.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• The venue offers a quiet shopping experience.
• Highcross Leicester offers a "quiet shopping" service for people with autism and other conditions affected by sensory issues. This runs every Saturday between 09:00 and 10:00.
  For information on the quiet shopping service please click here.
• Water bowls for assistance dogs are available.
• The mobility aids available include ceiling track hoists.
• A ceiling track hoist is available in the Changing Places facility on the Upper Level.

You are on Multi-Storey Car Park. Skip to the next section.

Multi-Storey Car Park

• The shopping centre does have its own parking facilities.
• The car park is located off Vaughan Way on Elbow Lane.
• The car park type is multi-storey.
• The car park does have a height restriction barrier.
• The maximum height of the restriction barrier is 197cm (6ft 6in).
• The car park does have a barrier control system.
• The car park surface is tarmac.
• There is a/are Blue Badge parking bay(s) available.
• The designated Blue Badge parking bays are located on Levels 0, 1, 2, 3, 4, 5, 6, 7 and 8.
• There is a total of 2000 parking bays in the car park of which 109 are designated for the use of Blue Badge holders.
• There are parking charges for the car park.
• Parking is not free for Blue Badge holders.
• To see the parking charges please click here (opens new tab).
• Payment machines are located at the rear of the car park.
• The route from the car park to the entrance is accessible to a wheelchair user unaided.
• There is not a/are not clearly marked drop-off point(s).

You are on Multi-Storey Designated Parking Level (8). Skip to the next section.

Multi-Storey Designated Parking Level (8)

• There is/are 20 designated Blue Badge parking bay(s) on this level.
• The Blue Badge bay(s) is/are clearly marked.
• The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 490cm (7ft 10in x 16ft 1in).
• There is a 120cm marked zone around the Blue Badge parking bay(s).

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• Blue Badge Parking View
  • The Blue Badge parking bays have a marked zone to both sides and rear.
• Parent and Child Parking View
  • Clearly marked/signposted parent and child parking bays are not available on this level.
• Paying View
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the payment machines in the building.
  • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
  • Payment machines are located in the lift lobby.
  • There is not a payment machine at a convenient height for wheelchair users.
• Access from the Car Park View
  • The pedestrian exit on this level gives access to the lift lobby.
  • The route to the pedestrian exit is accessible to a wheelchair user unaided.
  • The pedestrian exit is clearly visible from the car park.
  • There are marked walkways on this level to make routes safer for pedestrians.
  • The surface on the approach to the pedestrian exit is tarmac.
  • The nearest designated Blue Badge parking bay is approximately 15m from the lift.
  • Digital wayfinders are not available.

You are on Multi-Storey Designated Parking Level (7). Skip to the next section.

Multi-Storey Designated Parking Level (7)

• There is/are 12 designated Blue Badge parking bay(s) on this level.
• The Blue Badge bay(s) is/are clearly marked.
• The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 490cm (7ft 10in x 16ft 1in).
• There is a 120cm marked zone around the Blue Badge parking bay(s).

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• Blue Badge Parking View
  • The Blue Badge parking bays have a marked zone to both sides and rear.
• Parent and Child Parking View
  • Clearly marked/signposted parent and child parking bays are available on this level.
  • There is/are 5 designated Parent and Child bays parking bay(s) on this level.
• Paying View
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the payment machines in the building.
  • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
  • Payment machines are located close to the Blue Badge parking bays on this level.
  • There is not a payment machine at a convenient height for wheelchair users.
• Access from the Car Park View
  • The route to the pedestrian exit is accessible to a wheelchair user unaided.
  • The pedestrian exit is clearly visible from the car park.
  • There are marked walkways on this level to make routes safer for pedestrians.
  • The surface on the approach to the pedestrian exit is tarmac.
  • The nearest designated Blue Badge parking bay is approximately 20m from the lift.
  • Digital wayfinders are not available.

You are on Multi-Storey Designated Parking Level (6). Skip to the next section.

Multi-Storey Designated Parking Level (6)

• There is/are 13 designated Blue Badge parking bay(s) on this level.
• The Blue Badge bay(s) is/are clearly marked.
• The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 490cm (7ft 10in x 16ft 1in).
• There is a 120cm marked zone around the Blue Badge parking bay(s).

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• Blue Badge Parking View
  • The Blue Badge parking bays have a marked zone to both sides and rear.
• Parent and Child Parking View
  • Clearly marked/signposted parent and child parking bays are available on this level.
  • There is/are 5 designated Parent and Child bays parking bay(s) on this level.
• Paying View
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the payment machines in the building.
  • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
  • Payment machines are located close to the Blue Badge parking bays on this level.
  • There is not a payment machine at a convenient height for wheelchair users.
• Access from the Car Park View
  • The pedestrian exit on this level gives access to the lift lobby.
  • The route to the pedestrian exit is accessible to a wheelchair user unaided.
  • The pedestrian exit is clearly visible from the car park.
  • There are marked walkways on this level to make routes safer for pedestrians.
  • The surface on the approach to the pedestrian exit is tarmac.
  • The nearest designated Blue Badge parking bay is approximately 20m from the lift.
  • Digital wayfinders are not available.

You are on Multi-Storey Designated Parking Level (5). Skip to the next section.

Multi-Storey Designated Parking Level (5)

• There is/are 12 designated Blue Badge parking bay(s) on this level.
• The Blue Badge bay(s) is/are clearly marked.
• The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 490cm (7ft 10in x 16ft 1in).
• There is a 120cm marked zone around the Blue Badge parking bay(s).

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• Blue Badge Parking View
  • The Blue Badge parking bays have a marked zone to both sides and rear.
• Parent and Child Parking View
  • Clearly marked/signposted parent and child parking bays are available on this level.
  • There is/are 5 designated Parent and Child bays parking bay(s) on this level.
• Paying View
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the payment machines in the building.
  • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
  • Payment machines are located close to the Blue Badge parking bays on this level.
  • There is a payment machine at a convenient height for wheelchair users.
• Access from the Car Park View
  • The pedestrian exit on this level gives access to the lift lobby.
  • The route to the pedestrian exit is accessible to a wheelchair user unaided.
  • The pedestrian exit is clearly visible from the car park.
  • There are marked walkways on this level to make routes safer for pedestrians.
  • The surface on the approach to the pedestrian exit is tarmac.
  • The nearest designated Blue Badge parking bay is approximately 20m from the lift lobby.
  • Digital wayfinders are not available.

You are on Multi-Storey Designated Parking Level (4). Skip to the next section.

Multi-Storey Designated Parking Level (4)

• There is/are 12 designated Blue Badge parking bay(s) on this level.
• The Blue Badge bay(s) is/are clearly marked.
• The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 490cm (7ft 10in x 16ft 1in).
• There is a 120cm marked zone around the Blue Badge parking bay(s).

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• Blue Badge Parking View
  • The Blue Badge parking bays have a marked zone to both sides and rear.
• Parent and Child Parking View
  • Clearly marked/signposted parent and child parking bays are available on this level.
  • There is/are 5 designated Parent and Child bays parking bay(s) on this level.
• Paying View
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the payment machines in the building.
  • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
  • Payment machines are located close to the Blue Badge parking bays on this level.
  • There is not a payment machine at a convenient height for wheelchair users.
• Access from the Car Park View
  • The pedestrian exit on this level gives access to the lift lobby.
  • The route to the pedestrian exit is accessible to a wheelchair user unaided.
  • The pedestrian exit is clearly visible from the car park.
  • There are marked walkways on this level to make routes safer for pedestrians.
  • The surface on the approach to the pedestrian exit is tarmac.
  • The nearest designated Blue Badge parking bay is approximately 20m from the lift lobby.
  • Digital wayfinders are not available.

You are on Multi-Storey Designated Parking Level (3). Skip to the next section.

Multi-Storey Designated Parking Level (3)

• There is/are 13 designated Blue Badge parking bay(s) on this level.
• The Blue Badge bay(s) is/are clearly marked.
• The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 490cm (7ft 10in x 16ft 1in).
• There is a 120cm marked zone around the Blue Badge parking bay(s).

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• Blue Badge Parking View
  • The Blue Badge parking bays have a marked zone to both sides and rear.
• Parent and Child Parking View
  • Clearly marked/signposted parent and child parking bays are available on this level.
  • There is/are 5 designated Parent and Child bays parking bay(s) on this level.
• Paying View
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the payment machines in the building.
  • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
  • Payment machines are located close to the Blue Badge parking bays on this level.
  • There is not a payment machine at a convenient height for wheelchair users.
• Access from the Car Park View
  • The pedestrian exit on this level gives access to the lift lobby.
  • The route to the pedestrian exit is accessible to a wheelchair user unaided.
  • The pedestrian exit is clearly visible from the car park.
  • There are marked walkways on this level to make routes safer for pedestrians.
  • The surface on the approach to the pedestrian exit is tarmac.
  • The nearest designated Blue Badge parking bay is approximately 20m from the lift lobby.
  • Digital wayfinders are not available.

You are on Multi-Storey Designated Parking Level (2). Skip to the next section.

Multi-Storey Designated Parking Level (2)

• There is/are 11 designated Blue Badge parking bay(s) on this level.
• The Blue Badge bay(s) is/are clearly marked.
• The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 490cm (7ft 10in x 16ft 1in).
• There is a 120cm marked zone around the Blue Badge parking bay(s).

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• Blue Badge Parking View
  • The Blue Badge parking bays have a marked zone to both sides and rear.
• Parent and Child Parking View
  • Clearly marked/signposted parent and child parking bays are available on this level.
  • There is/are 4 designated Parent and Child bays parking bay(s) on this level.
• Paying View
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the payment machines in the building.
  • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
  • Payment machines are located close to the Blue Badge parking bays on this level.
  • There is not a payment machine at a convenient height for wheelchair users.
• Access from the Car Park View
  • The pedestrian exit on this level gives access to the lift lobby.
  • The route to the pedestrian exit is accessible to a wheelchair user unaided.
  • The pedestrian exit is clearly visible from the car park.
  • There are marked walkways on this level to make routes safer for pedestrians.
  • The surface on the approach to the pedestrian exit is tarmac.
  • The nearest designated Blue Badge parking bay is approximately 20m from the lift lobby.
  • Digital wayfinders are not available.

You are on Multi-Storey Designated Parking Level (1). Skip to the next section.

Multi-Storey Designated Parking Level (1)

• There is/are 12 designated Blue Badge parking bay(s) on this level.
• The Blue Badge bay(s) is/are clearly marked.
• The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 490cm (7ft 10in x 16ft 1in).
• There is a 120cm marked zone around the Blue Badge parking bay(s).

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• Blue Badge Parking View
  • The Blue Badge parking bays have a marked zone to both sides and rear.
• Parent and Child Parking View
  • Clearly marked/signposted parent and child parking bays are available on this level.
  • There is/are 5 designated Parent and Child bays parking bay(s) on this level.
• Paying View
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the payment machines in the car park.
  • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
  • Payment machines are located close to the Blue Badge parking bays on this level.
  • There is not a payment machine at a convenient height for wheelchair users.
• Access from the Car Park View
  • The pedestrian exit on this level gives access to the lift lobby.
  • The route to the pedestrian exit is accessible to a wheelchair user unaided.
  • The pedestrian exit is clearly visible from the car park.
  • There are marked walkways on this level to make routes safer for pedestrians.
  • The surface on the approach to the pedestrian exit is tarmac.
  • The nearest designated Blue Badge parking bay is approximately 20m from the lift lobby.
  • Digital wayfinders are not available.

You are on Car Park Pedestrian Exit (Level 1). Skip to the next section.

Car Park Pedestrian Exit (Level 1)

• This information is for the pedestrian exit located next to the Level 1 lift lobby.
• The pedestrian exit is not clearly signed.
• There is step-free access at this exit.
• The exit door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 157cm.

You are on Multi-Storey Designated Parking Level (0). Skip to the next section.

Multi-Storey Designated Parking Level (0)

• There is/are 2 designated Blue Badge parking bay(s) on this level.
• The Blue Badge bay(s) is/are clearly marked.
• The dimensions of the designated Blue Badge parking bay(s) surveyed are 280cm x 550cm (9ft 2in x 18ft 1in).
• There is not a 120cm marked zone around the Blue Badge parking bay(s).

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• Parent and Child Parking View
  • Clearly marked/signposted parent and child parking bays are not available on this level.
• Paying View
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the payment machines in the car park.
  • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
  • Payment machines are located close to the Blue Badge parking bays on this level.
  • There is not a payment machine at a convenient height for wheelchair users.
• Access from the Car Park View
  • The pedestrian exit on this level gives access to Long Lane.
  • The route to the pedestrian exit is accessible to a wheelchair user unaided.
  • The pedestrian exit is not clearly visible from the car park.
  • There are marked walkways on this level to make routes safer for pedestrians.
  • The surface on the approach to the pedestrian exit is tarmac.
  • The nearest designated Blue Badge parking bay is approximately 40m from the Long Lane.
  • Digital wayfinders are not available.
• Comments View
  • There are 15+ steps leading up from Level 0 to Level 1.

You are on Other Floors. Skip to the next section.

Other Floors

• Stairs can be used to access other floors.
• The stairs are located next to the lift lobby.
• There are automatic, double to enter and exit the stairwell on all floors.
• The floors which are accessible by stairs are 1, 2, 3, 4, 5, 6 and 7.
• There are 15+ steps between floors.
• The height of the step(s) is/are between the recommended 15cm and 18cm.
• The going of the step(s) is/are between the recommended 30cm and 45cm.
• The steps are clearly marked.
• There is a/are handrail(s) at the step(s).
• The steps have a handrail on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.
• There is a landing.
• Clear signs indicating the facilities on each floor are provided on landings.
• The lighting levels at the steps are good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located in the lift lobby.
• The lift is clearly visible from the entrance.
• There are 6 other lifts in this location.
• The other lifts have very similar/identical specifications.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are 1, 2, 3, 4 ,5, 6, 7 and 8.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do not contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is fair.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 120cm (3ft 11in).
• The dimensions of the lift are 170cm x 200cm (5ft 7in x 6ft 7in).
• There are no separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

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• Comments View
  • There automatic doors and bollards on all levels leading from the car parking to the lift lobbies.
  • The width between the bollards is over 150cm and the heights of the bollards are 62cm.

You are on Route from the John Lewis Car Park Level 3 to Highcross Leicester Upper Level. Skip to the next section.

Route from the John Lewis Car Park Level 3 to Highcross Leicester Upper Level

• There is a walkway leading from the John Lewis Car Park to Highcross Leicester - Upper Level.
• There is step-free access along the walkway.
• The walkway passes the John Lewis store.
• There is clearly directional signage along the walkway and information posts.
• Along the walkway there is an escalator or a lift to access St Peter's Square.
• The walkway continues to the right after the escalators/lift and leads to the Upper Level of Highcross Leicester.

You are on Highcross Leicester - Lower Level, Upper Level and St Peters Square. Skip to the next section.

Highcross Leicester - Lower Level, Upper Level and St Peters Square

• For information about Highcross Leicester Lower Level please click here (opens in new tab)
• For information about Highcross Leicester Upper Level please click here (opens in new tab)
• For information about Highcross Leicester St Peters Square please click here (opens in new tab).