Skip to main content
The new name for DisabledGo

Search for accessible places to go

Highcross Leicester - John Lewis Car Park

5 Shires Lane, Leicester, LE1 4AN

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Getting Here

  • By Road View
    • Highcross Leicester is located right in the heart of Leicester City Centre, just 20 minutes from the M1.
      From the M1 please follow signs towards the City Centre.
    • Parking for Highcross Leicester is located in the West Zone of the City Centre.
      There are 2 car parks available at Highcross Leicester; John Lewis Car Park and Rooftop Car Park.
      For directions to Highcross Leicester John Lewis Car Park please use the postcode; LE1 4QJ.
  • By Bus View
    • There is a bus stop within 150 metres of the shopping centre.
  • By Train View

Getting Help and Assistance

  • For the map of the shopping centre please click here (new tab).
  • There is a member of staff available for help and assistance.
  • Staff receive disability awareness/equality training.
  • There is not a member of staff trained in British Sign Language.
  • Staff receive deaf awareness training.
  • The alternative formats documents can be provided in include; large print.
  • There is not an assistance dog toilet or toileting area at the venue/near by.
  • Water bowls for assistance dogs are available.

Quiet Shopping

Parking

  • Parking View
    • The shopping centre does have its own parking facilities.
    • The car park is located just off Vaughan Way on Elbow Lane.
    • The car park type is multi storey.
    • The car park does have a height restriction barrier.
    • The maximum height of the restriction barrier is 196cm (6ft 5in).
    • The car park does have a barrier control system.
    • Controls at the barrier are within the range of 100cm to 110cm.
    • The barrier controls/touchscreen can be reached from the car.
    • The car park surface is concrete.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 107 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 480cm x 540cm (15ft 9in x 17ft 9in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • Level 0 - 2 Designated Blue Badge parking bays and 0 parent and child bays.
      Level 1 - 12 Designated Blue Badge parking bays and 5 parent and child bays.
      Level 2 - 11 Designated Blue Badge parking bays and 4 parent and child bays.
      Level 3 - 13 Designated Blue Badge parking bays and 0 parent and child bays.
      Level 4 - 12 Designated Blue Badge parking bays and 16 parent and child bays.
      Level 5 - 12 Designated Blue Badge parking bays and 11 parent and child bays.
      Level 6 - 13 Designated Blue Badge parking bays and 5 parent and child bays.
      Level 7 - 12 Designated Blue Badge parking bays and 5 parent and child bays.
      Level 8 - 20 Designated Blue Badge parking bays and 0 parent and child bays..
    • Clearly marked/signposted parent and child parking bays are available.
    • All parking spaces are provided on a first come first served basis.
    • There is an additional car park for visitors.
  • Paying View
    • There are parking charges for the car park.
    • Parking is not free for visitors of the venue.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the payment machines in the building.
    • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is not free for Blue Badge holders.
    • To see the parking charges please click here (opens new tab).
    • Payment machines are located close to the Blue Badge parking bays and in the lift lobby of the car park.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).

Other Floors (John Lewis Car Park)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located to the left when exiting the car park.
    • There are automatic, double to enter and exit the stairwell on all floors.
    • The floors which are accessible by stairs are 0, 1, 2, 3, 4, 5, 6, 7, 8.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are good.

Lift (John Lewis Car Park)

  • There is a lift for public use.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are 0, 1, 2, 3, 4, 5, 6, 7, 8.
  • There are automatic, double to access the lift lobby on all floors.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do not contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 120cm (3ft 11in).
  • The dimensions of the lift are 200cm x 170cm (6ft 7in x 5ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.

Exit (John Lewis Car Park Exit)

  • Exit View
    • This information is for the exit located to the left when exiting the car park.
    • The exit area/door is not clearly signed internally.
    • The exit is step free.
    • There are no doors at this exit.

Route from the John Lewis Car Park to Highcross Leicester

  • There is a walkway leading from the John Lewis Car Park to Highcross Leicester - Upper Level.
  • There is step free access along the walkway.
  • The walkway passes the John Lewis store.
  • There is a step free access via lift, to St Peters Square.
  • The walkway continues after the lift and leads to the Upper Level.

Highcross Leicester - Lower Level, Upper Level and St Peters Square