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Highcross Leicester - St Peters Square

5 Shires Lane, Leicester, LE1 4AN

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Access Guide

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Getting Here

  • By Road View
    • Highcross Leicester is located right in the heart of Leicester City Centre, just 20 minutes from the M1.
      From the M1, leave the motorway at junction 21 or 22 and follow signs towards the City Centre.
    • Parking for Highcross Leicester is located in the West Zone of the City Centre.
      There are 2 car parks available at Highcross Leicester; John Lewis Car Park and Rooftop Car Park.
      For directions to Highcross Leicester John Lewis Car Park, please use the postcode; LE1 4QJ.
      For directions to the Rooftop car park, please use the postcode; LE1 4FY.
  • By Bus View
    • There is a bus stop within 150 metres of the shopping centre.
    • Three park & ride schemes operate Monday to Saturday, 07:00-19:00:
      • 103 - Meynell's Gorse Service (Ratby Lane, Braunstone Crossroads LE3 3LF). This service takes you to St. Nicholas Circle only.
      • 203 - Enderby Service (Leicester Lane, Enderby LE19 2AB). This service takes you to St. Nicholas Circle.
      • 303 - Birstall Service (Loughborough Road, Birstall LE4 4NP). This service takes you to Haymarket (Clock Tower) and Causeway Lane.
    • For more information on Park & Ride services please click here (opens new tab).
  • By Train View

Getting Help and Assistance

  • For the map of the shopping centre please click here (new tab).
  • There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information.
  • British Sign Language interpreters cannot be provided on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The venue offers a quiet shopping experience.
  • Highcross Leicester offers a "quiet shopping" service for people with autism and other conditions affected by sensory issues. This runs every Saturday between 09:00 and 10:00.
    For information on the quiet shopping service please click here.
  • Water bowls for assistance dogs are available.
  • The mobility aids available include ceiling track hoists.
  • A ceiling track hoist is available in the Changing Places facility on the Upper Level.

Parking

Access Point (Causeway Lane)

  • This information is for the access point located off Causeway Lane.
  • This access point gives access to St Peter's Square.
  • The access point is clearly signed.
  • This access point sign says 'Highcross'.
  • There is step-free access at this access point.
  • There is a dark mat or floor marking at this access point that might be perceived as a hole.
  • There are bollards at this access point.
  • The minimum width between the bollards is 116cm.
  • Access Point View
    • The height of the bollard(s) is 117cm.
    • The bollards do have an identification band to aid visually impaired people.

Access Point (Highcross Lane)

  • This information is for the access point located in Highcross Lane.
  • This access point gives access to St. Peter's Square.
  • The access point is not clearly signed.
  • There is ramped/sloped access at this access point.
  • There is a dark mat or floor marking at this access point that might be perceived as a hole.
  • There are bollards at this access point.
  • The minimum width between the bollards is 112cm.
  • Access Point View
    • The height of the bollard(s) is 115cm.
    • The bollards do have an identification band to aid visually impaired people.
  • Ramp/Slope View
    • The ramp/slope is located leading from Nando's to St Peter's Square.
    • The gradient of the ramp/slope is slight.

Access Point (Freeschool Lane)

  • This information is for the access point located off Freeschool Lane.
  • This access point gives access to St. Peter's Square.
  • The access point is not clearly signed.
  • There is ramped/sloped or stepped access at this access point.
  • Ramp/Slope View
    • The ramp/slope is located at the access point.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located at the access point.
    • There is/are 8 step(s).
    • The step(s) is/are clearly marked.
    • The step(s) has/have tactile paving at the top and bottom.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 15cm.
    • The going of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are not at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
  • Comments View
    • There is another set of 3 steps to the right of the second ramp going down into St. Peter's Square (photograph 10).

Access Point (Shires Lane)

  • This information is for the access point located off Shires Lane.
  • This access point gives access to St. Peter's Square.
  • The access point is clearly signed.
  • This access point sign says 'St. Peter's Square'.
  • There is step-free access at this access point.
  • There is a canopy or recess which provides weather protection at this access point.
  • There is a dark mat or floor marking at this access point that might be perceived as a hole.
  • There are bollards at this access point.
  • The minimum width between the bollards is 115cm.
  • Access Point View
    • The height of the bollard(s) is 117cm.
    • The bollards do have an identification band to aid visually impaired people.

Entrance

  • This information is for the entrance located in the lower level of the shopping centre.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'St Peter's Square'.
  • There is step-free access at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 210cm.

Escalator(s) (John Lewis Car Park Walkway)

  • Wayfinding signage is provided for escalators.
  • The escalators go both up and down.
  • The floors which are accessible by escalator(s) are Upper Mall and St Peter's Square.
  • The escalator(s) steps are not clearly marked.
  • The foot and head of the escalator(s) are not clearly marked.
  • The lighting levels at the escalator(s) are good.

Lift (John Lewis Car Park Walkway)

  • There is a lift for public use.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Upper Level and St Peter's Square.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do not contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 160cm x 140cm (5ft 3in x 4ft 7in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Entrance (John Lewis Car Park Walkway)

  • This information is for the entrance located just off the John Lewis Car Park Walkway.
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance, via lift.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 145cm.

External Area(s) (St. Peter's Square)

  • Digital wayfinders are not available.
  • Information posts are provided to aid wayfinding.
  • This external area is partially covered.
  • The type of flooring in this area is stone/concrete paving.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The following types of seating can be found in this area; wooden benches and stone seating.
  • There are some centrally located kiosks or shops along walkways in this area.
  • Background music is not played in this area.
  • There is step free access in this area.
  • Comments View
    • The bench seating is at a height of 44cm. Tables are at a height of 76cm.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) available.
  • The nearest accessible toilet(s) is/are located on the Lower and Upper Levels of the shopping centre.

Standard Toilet(s)

  • Standard toilet facilities are not available.
  • The nearest standard toilet(s) is/are located on the Lower and Upper Levels of the shopping centre.

Highcross Leicester - Lower Level, Upper Level and St Peters Square