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The Oracle - Toilets and Changing Places

The Oracle Shopping Centre, Reading, RG1 2AG

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Access Guide

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Changing Places (Holy Brook Walk - Level 1 - Left and Right Transfer)

  • The facility is located on Holy Brook Walk - Level 1.
  • There is level access to the facility.
  • The facility surveyed is for the sole use of disabled people.
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is good.
  • You do need a key for the facility.
  • The key is a radar key.
  • The key can be obtained from the information desk.
  • The door opens outwards.
  • The door(s) has a closer and maybe difficult for some to open.
  • The door is locked by a locking handle.
  • The door has a horizontal grab rail.
  • The width of the door is 87cm (2ft 10in).
  • The dimensions of the facility are 470cm x 306cm.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • The colour contrast between the walls and floor is good.
  • The facility toilet is peninsular.
  • The transfer space on the right as you face the toilet is 170cm (5ft 7in).
  • The transfer space on the left as you face the toilet is 80cm (2ft 7in).
  • There is a/are dropdown rail(s) provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • The colour contrast between the dropdown rail(s) and wall is good.
  • As you face the toilet there are vertical grab rails on both sides.
  • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
  • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a spatula flush.
  • There is a toilet roll holder.
  • The height of the toilet roll holder is 76cm.
  • The toilet has a cistern.
  • The toilet seat colour contrast is poor.
  • There is an emergency alarm for the toilet.
  • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
  • The facility changing bench is wall mounted.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 190cm (6ft 3in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
  • There is not a shower unit with a detachable shower head.
  • A privacy screen is available.
  • The type of wash basin is adjustable.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Wall mounted grab rails are available at the wash basin.
  • As you face the wash basin, the wall mounted grab rails are on both sides.
  • The colour contrast between the wash basin grab rail(s) and wall is good.
  • There is a soap dispenser.
  • The height of the soap dispenser is 121cm.
  • Wide tear off paper roll is available.
  • The wide paper roll dispenser is at the recommended height of 80cm-100cm.
  • There is a hand dryer.
  • The hand dryer is at the recommended height of 80cm-100cm.
  • There is not a towel dispenser.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a/are female sanitary and pedal waste paper bin disposal units.
  • There is an emergency alarm for the facility.
  • The emergency pull cord alarm is within reach and fully functional.
  • There is a coat hook.
  • There are coat hooks in the toilet at 100cm and 140cm from the floor.
  • There is not a flashing fire alarm beacon within the toilet.
  • The lighting levels are good.

Accessible Toilet(s) (Holy Brook Walk - Level 1 - Right Transfer)

  • There is an/are accessible toilet(s) available.
  • This accessible toilet is located on the Holy Brook Walk (Level 1), near to the Riverside entrance, just beyond the stairs, escalators and lift.
  • There is step-free access to the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 86cm (2ft 10in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
  • The dimensions of the accessible toilet are 150cm x 220cm (4ft 11in x 7ft 3in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 86cm (2ft 10in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is poor.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The alarm did not sound when tested.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and general waste (with lid) disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 127cm from the floor.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is poor.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 95cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is poor.
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 90cm.
  • Comments View
    • There are two additional accessible toilet next to the one surveyed.
    • One of the accessible toilets has left hand transfer and a baby change table (photographs 4 and 5).
    • The other accessible toilet is similar to the one surveyed with right hand transfer.

Standard Toilet(s) (Holy Brook Walk - Level 1)

  • Standard toilet facilities are available.
  • The female and male toilets are located on Holy Brook Walk (Level 1), near to the Riverside entrance, just beyond the stairs, escalators and lift.
  • There is step-free access to the toilet(s).
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial signage on or near the toilet door.
  • It was not possible to access the male toilet.
  • An ambulant toilet cubicle is available.
  • There are horizontal wall mounted rails available on both sides of the toilet.
  • There is a/are vertical wall mounted rail(s) on the right as you face the toilet.
  • The height of the wash basin(s) is 90cm.
  • The height of the lowered wash basin is 71cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are good.

Family Room(s) (Holy Brook Walk - Level 1)

  • Family Room is located on Holy Brook Walk (Level 1), near to the Riverside entrance, just beyond the stairs, escalators and lift.
  • There is wayfinding signage for the room(s).
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is good.
  • There is step free access into the room(s).
  • The door opening width(s) is/are 75cm+ for the room(s).
  • The door(s) for the room(s) is/are push pad activated.
  • There is not a visual fire alarm beacon in the room(s).
  • There is some fixed furniture within the room(s).
  • There is not sufficient space for a wheelchair user to turn within the room.
  • Furniture can be reconfigured to allow a turning space for wheelchair users.
  • The following types of seating are available in the Family Room; armchairs, chairs with armrests and stools.
  • The height of the counter is 80cm.
  • The type of flooring in this family room is carpet and laminate.
  • Floor coverings in the room(s) are even with no trip hazards.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are medium.
  • There is not an accessible toilet within the Family Room.
  • There are standard toilet facilities within the Family Room.
  • There is a lower toilet for children.
  • Baby changing facilities are available.
  • The height of the baby change table is 75cm.
  • Comments View
    • The height of the entry push button is 85cm.
    • The height of the exit button is 117cm.
    • There is a private breast feeding room within the family room.
    • The width of the gap is 88cm (photograph 9).

Accessible Toilet(s) (Town Walk - Level 2 - Left Transfer)

  • There is an/are accessible toilet(s) available.
  • This accessible toilet is located next to the lift that goes up to the Shopmobility or down to the Yield Hall Lane / ReadiBus exit.
  • There is step-free access to the accessible toilet.
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from shopmobility or the customer service desk.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is poor.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 94cm (3ft 1in).
  • The contrast between the internal door and wall is poor.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is poor.
  • The dimensions of the accessible toilet are 153cm x 218cm (5ft x 7ft 2in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 84cm (2ft 9in).
  • The transfer space is obstructed by a female sanitary bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a sensor flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is fair.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The alarm did not sound when tested.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary disposal units.
  • There is not a/are not coat hook(s).
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is poor.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 85cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is poor.
  • Comments View
    • This accessible toilet can also be accessed via Level 2, through unmarked doors located opposite Kiko Milano (photographs 4 and 5).

Accessible Toilet(s) (Yield Hall Lane / ReadiBus Entrance - Level 0 - Left Transfer)

  • There is an/are accessible toilet(s) available.
  • This accessible toilet is located on level 0 next to the lift, just beyond the Yield Hall Lane / ReadiBus Entrance.
  • There is step-free access to the accessible toilet, via lift.
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from Customer Service.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is poor.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 83cm (2ft 9in).
  • The contrast between the internal door and wall is poor.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is poor.
  • The dimensions of the accessible toilet are 205cm x 235cm (6ft 9in x 7ft 9in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 130cm (4ft 3in).
  • The transfer space is obstructed by a female sanitary bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a sensor flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary disposal units.
  • There is not a/are not coat hook(s).
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 49cm (1ft 7in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 104cm (3ft 5in).
  • The contrast between the toilet roll holder and the wall is poor.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 88cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is poor.