You are on Getting To The Hospital (Andover War Memorial Hospital). Skip to the next section.

Getting To The Hospital (Andover War Memorial Hospital)

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• By Road View
  • From the east: Leave the A303 and follow the A3093 sign for Andover. At the first roundabout go straight on towards the town centre. At the second roundabout follow the sign for town centre onto Churchill Way. At the third roundabout follow town centre signs onto Northern Avenue. At the fourth roundabout signs direct you to Andover War Memorial Hospital, which is roughly half a mile further on Charlton Road. From the west: Leave the A303 and follow the A343 sign for Andover. At the first roundabout follow signs for the ring road (Portway Industrial Estate and Charlton). Signs for the ring road should also be followed at the second and third roundabouts. At the fourth roundabout signs will point the way to Andover War Memorial Hospital which is roughly half a mile further on Charlton Road on the right.
  • There are pay on exit parking areas for visitors. Parking is free for Blue Badge holders. Free parking is available for the following patients and visitors: •Patients attending for chemotherapy. •Patients/visitors attending every day after one week of attendance. •Outpatients who have been attending for more than two weeks and continue to attend at least twice a week with the same illness or condition. •Visitors to patients being cared for in the Intensive Care Unit or the neonatal unit. •Visitors to inpatients whose stay in hospital has been more than one week, providing they are visiting every day. •Visitors to inpatients whose stay in hospital has been more than two weeks, providing they are visiting at least twice per week. •Carers staying overnight with children who are inpatients. •Relatives or carers of patients who are receiving end of life care. If you think you are eligible for free parking, please inform the nurse in charge of the patient’s care.
• By Bus View
  • The hospital is situated on bus route 4. The route is to the Hospital and Drove Estate.
  • There is not an onsite bus stop.
• By Train View
  • Andover is located on the Salisbury to Basingstoke train line. If using the train from Winchester or Eastleigh, you may have to change at Basingstoke. From Andover station you may catch a number 8, 77 or 87 bus to the town centre and change to a K route service to get to the hospital. If walking or cycling from the station, turn left along Station Approach, keep left until you reach Charlton Road. Turn left and follow Charlton Road to the hospital (on your right). Distance is approximately a third of a mile/half a kilometre.
• Useful Links View
  • See link below for up to date Stage Coach bus timetables.
  • To view the web page described above click here (opens in new tab).
  • See link below for up to date National Rail train timetables.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance (Andover War Memorial Hospital). Skip to the next section.

Getting Help and Assistance (Andover War Memorial Hospital)

• There is not a Patient Advice and Liaison Service (PALS) at the hospital.
• There are not volunteers available for help and assistance at the hospital.
• Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, Makaton on request and different languages on request.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are available.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs.
• To obtain mobility aids please contact staff in the main outpatients department.

You are on Hospital Parking (Blue Badge Bays - Front Hospital Entrance). Skip to the next section.

Hospital Parking (Blue Badge Bays - Front Hospital Entrance)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car parking facilities are for Blue Badge holders only.
  • The car park is located in front of the main entrance and the Andover War Memorial Hospital entrance.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 7 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 245cm x 500cm (8ft x 16ft 5in).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is not a designated drop-off point.
• Paying View
  • There are not parking charges for the hospital car park.
  • Parking is free for Blue Badge holders.
  • Free parking for Blue Badge holders is for 20 minutes only.
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 10m (10yd 2ft) from the main entrance.
• Comments View
  • The nearest bay is 5m from the Andover War Memorial Hospital entrance.
  • This car park is limited to 20 minutes stay.
  • For longer periods, patients and visitors must use the visitor and patient car park via the main car park barrier entry.

You are on Hospital Parking (Patient and Visitor Car Park). Skip to the next section.

Hospital Parking (Patient and Visitor Car Park)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located on the right hand side of the hospital when looking from the main road.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 245cm x 500cm (8ft x 16ft 5in).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located immediately in front of the main entrance and in front of the outpatients entrance.
  • There is a dropped kerb from the drop-off point.
  • The dropped kerb does have tactile paving.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located throughout the car park.
  • Payment signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • There is not a payment machine at a convenient height for wheelchair users.
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The hospital entrance is not clearly visible from the car park.
  • The route from the car park to the hospital entrance is clearly signposted.
  • The nearest designated Blue Badge parking bay is approximately 75m (82yd 1in) from the hospital side entrance.
• Comments View
  • The car park operates on a pay on exit basis via the use of an ANPR system.

You are on Outside Access (Outpatients Entrance). Skip to the next section.

Outside Access (Outpatients Entrance)

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• Entrance Details View
  • This information is for the entrance located at the Outpatients department.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 107cm (3ft 6in).
  • There is not a door release button when exiting.
  • Standard manual wheelchairs are available for people to borrow at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 180cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 180cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
• Ramp/Slope Details View
  • The ramp/slope is located in front of the entrance door.
  • The ramp/slope gradient is slight.

You are on Getting To (Day Surgery Unit). Skip to the next section.

Getting To (Day Surgery Unit)

• The Day Surgery Unit is/are located on the ground floor of the Andover War Memorial Hospital.
• Access to the Day Surgery Unit is via the Andover War Memorial Hospital entrance.
• Entering the hospital via the Andover War Memorial Hospital entrance and continue ahead. Go through the open double doors with a sign overhead for the Day Surgery Unit. Continue forward and the Day Surgery Unit is at the end of the corridor.
• There is step free access to the Day Surgery Unit.
• The Day Surgery Unit is approximately 32m from the Andover War Memorial Hospital entrance.
• There are resting areas along the route.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

You are on Opening Times (Day Surgery Unit). Skip to the next section.

Opening Times (Day Surgery Unit)

• Monday 07:30 - 18:30.
• Tuesday 07:30 - 18:30.
• Wednesday 07:30 - 18:30.
• Thursday 07:30 - 18:30.
• Friday 07:30 - 18:30.
• Saturday Closed.
• Sunday Closed.

You are on Entrance (Day Surgery Unit). Skip to the next section.

Entrance (Day Surgery Unit)

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• Entrance Details View
  • This information is for the entrance located on the ground floor of the Andover War Memorial Hospital.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 116cm (3ft 10in).
  • There is not a door release button when exiting.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 155cm.

You are on Department / Service (Day Surgery Unit). Skip to the next section.

Department / Service (Day Surgery Unit)

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• Department / Service Access View
  • The Day Surgery Unit is located on the ground floor of the Andover War Memorial Hospital.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is level access throughout the department/service.
  • There is clear signage on the department/service.
  • The type of flooring is vinyl/laminate.
  • There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in the department/service which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The department/service does not play background music.
  • The lighting levels are good.
• Department / Service Facilities View
  • This department/service has; a main reception, sub receptions, a waiting room/area, treatment rooms and standard toilet facilities.
  • There are 3 consultation/treatment rooms in this department/service.
  • A hearing assistance system is not available in the department/service.
  • A mobile hoist is available on the department/service.
  • There are not accessible toilet facilities within the department/service.
  • Accessible toilet facilities are located on the main hospital corridor near to the Gym.
  • There are standard toilet facilities within this department/service.

You are on Reception (Day Surgery Unit). Skip to the next section.

Reception (Day Surgery Unit)

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• Reception View
  • The reception point is located through the Day Surgery Unit entrance, on the right.
  • The reception point is approximately 4m (4yd 1ft) from the Day Surgery Unit entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is medium height (77cm - 109cm).
  • There is sufficient space to write or sign documents on the counter.
  • There is not a low section of the counter (76cm or below) available.
  • The counter is staffed.
  • There is a bell to attract attention.
  • The bell is at a suitable height for a wheelchair user.
  • There is not a hearing assistance system.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There are seats with armrests on both sides.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Subtitles are available.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are good.

You are on Waiting Room / Area (Overflow/Carers). Skip to the next section.

Waiting Room / Area (Overflow/Carers)

• There is a waiting room / area.
• The waiting room / area is approximately 2m from the Day Surgery Unit entrance.
• There is level access into the waiting room / area.
• There is a/are door(s) into the waiting room / area.
• The door(s) open(s) away from you (push).
• The door(s) is/are double width.
• The door(s) may be difficult to open.
• The width of the door opening is 155cm (5ft 1in).
• The type of flooring is vinyl/laminate.
• There is not a space for a wheelchair user to wait within the seating area.
• No chairs are permanently fixed.
• All chairs have armrests.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the waiting room / area.
• There is not a television.
• Vending machines are not available.
• A water dispenser is not available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are good.

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• Comments View
  • This waiting area is for family/carers of patients.
  • Only patients are allowed into the main waiting room.

You are on Consultation / Treatment Room (Treatment Room). Skip to the next section.

Consultation / Treatment Room (Treatment Room)

• There is / are 3 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Treatment Room.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 79cm (2ft 7in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist is available.
• A sling is available.
• The sling is attached by loop.
• There is sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Consultation / Treatment Room (Operating Theatre). Skip to the next section.

Consultation / Treatment Room (Operating Theatre)

• There is / are 3 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Operating Theatre 2.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) may be difficult to open.
• The width of the door opening is 88cm (2ft 11in).
• The type of flooring is vinyl/laminate.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

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• Comments View
  • All patients are taken from the ward to the operating theatre on a bed.

You are on Ward (Recovery). Skip to the next section.

Ward (Recovery)

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• Ward Information View
  • This is a/an day surgery recovery ward.
  • This is a shared ward.
  • There is/are 8 bay(s) available.
  • There is/are 0 side room(s) available.
  • There is/are 8 bed(s) on this ward in total.
• Ward Access View
  • There is a/are door(s) leading into the ward.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 106cm (3ft 6in).
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 120cm (3ft 11in).
  • There is not a door release button when exiting.
  • There is level access throughout the ward.
  • There is no clear signage on the ward.
  • The type of flooring is vinyl/laminate.
  • There is flooring on the ward which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are good.
• Reception/Nurses' Station View
  • The height of the ward reception desk is 105cm.
  • There is not a lowered section.
  • There is not a hearing assistance system available at the desk.
• Relatives' Room View
  • There is not a relatives' room for the ward.
• Ward Features and Patient Facilities View
  • A hearing assistance system is not available on the ward.
  • The ward does not play background music.
  • There is a chair with armrests on both sides.
  • A mobile hoist is available on the ward.
  • There are not washroom facilities for patients on the ward.
  • There are toilet facilities for patients on the ward.
• Visitor Facilities View
  • There are no accessible toilet facilities on the ward for visitors.
  • Accessible toilet facilities for visitors are located on the main hospital corridor near to the Gym.
  • There are no standard toilet facilities on the ward for visitors.
  • Standard toilet facilities for visitors are located on the main hospital corridor near to the Day Surgery Unit entrance.

You are on Standard Changing Cubicle / Room. Skip to the next section.

Standard Changing Cubicle / Room

• The changing cubicle/room is located off of operating theatre 2.
• The changing cubicle/room is 20m from the waiting room/area.
• There is step-free access to the changing cubicle/room.
• The door(s) open(s) away from you (push).
• The door(s) is/are double width.
• The door(s) has a closer and maybe difficult for some to open.
• The width of the door opening is 114cm.
• The type of flooring in the room is vinyl/laminate.
• There is sufficient space for a wheelchair user to manoeuvre within the cubicle/room.
• There are chairs with armrests on both sides.
• There is not a/are not coat hook(s) available.
• There is not an emergency alarm in the changing cubicle/room.
• The lighting levels are good.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located on the side of the recovery ward.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 10m from the Recovery entrance.
  • There is pictorial and written text signage on or near the toilet door.
  • The colour contrast between the external toilet door(s) and wall(s) is poor.
  • The colour contrast between the internal toilet door(s) and wall(s) is fair.
  • The colour contrast between the walls and floor is good.
  • Toilet seats do not have a good colour contrast.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 78cm.
  • The wash basin(s) tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser is located above the wash basin.
  • Lighting levels are good.
• Comments View
  • The female standard toilet has a functioning cord emergency alarm.

You are on Location of Toilet/Changing Facilities. Skip to the next section.

Location of Toilet/Changing Facilities

• Accessible toilet facilities are located on the ground floor near to the Gym, and there is a shared accessible toilet in the corridor near to the Outpatients department.
• Female and male standard toilet facilities are located on the ground floor corridor near to the Day Surgery department and near to Peaches Restaurant.
• Shared standard toilet facilities are located on the corridor near to Out Patients reception, near the lift lobby on the first floor.
• Male standard toilet facilities are located on the first floor near to the lift lobby.
• Parent and baby changing facilities are located on the ground floor in the accessible toilet on the outpatients corridor.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Andover War Memorial Hospital link (new tab) - click here.