You are on Getting To The Hospital (Andover War Memorial Hospital). Skip to the next section.

Getting To The Hospital (Andover War Memorial Hospital)

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• By Road View
  • From the east: Leave the A303 and follow the A3093 sign for Andover. At the first roundabout go straight on towards the town centre. At the second roundabout follow the sign for town centre onto Churchill Way. At the third roundabout follow town centre signs onto Northern Avenue. At the fourth roundabout signs direct you to Andover War Memorial Hospital, which is roughly half a mile further on Charlton Road. From the west: Leave the A303 and follow the A343 sign for Andover. At the first roundabout follow signs for the ring road (Portway Industrial Estate and Charlton). Signs for the ring road should also be followed at the second and third roundabouts. At the fourth roundabout signs will point the way to Andover War Memorial Hospital which is roughly half a mile further on Charlton Road on the right.
  • There are pay on exit parking areas for visitors. Parking is free for Blue Badge holders. Free parking is available for the following patients and visitors: •Patients attending for chemotherapy. •Patients/visitors attending every day after one week of attendance. •Outpatients who have been attending for more than two weeks and continue to attend at least twice a week with the same illness or condition. •Visitors to patients being cared for in the Intensive Care Unit or the neonatal unit. •Visitors to inpatients whose stay in hospital has been more than one week, providing they are visiting every day. •Visitors to inpatients whose stay in hospital has been more than two weeks, providing they are visiting at least twice per week. •Carers staying overnight with children who are inpatients. •Relatives or carers of patients who are receiving end of life care. If you think you are eligible for free parking, please inform the nurse in charge of the patient’s care.
• By Bus View
  • The hospital is situated on bus route 4. The route is to the Hospital and Drove Estate.
  • There is not an onsite bus stop.
• By Train View
  • Andover is located on the Salisbury to Basingstoke train line. If using the train from Winchester or Eastleigh, you may have to change at Basingstoke. From Andover station you may catch a number 8, 77 or 87 bus to the town centre and change to a K route service to get to the hospital. If walking or cycling from the station, turn left along Station Approach, keep left until you reach Charlton Road. Turn left and follow Charlton Road to the hospital (on your right). Distance is approximately a third of a mile/half a kilometre.
• Useful Links View
  • See link below for up to date Stage Coach bus timetables.
  • To view the web page described above click here (opens in new tab).
  • See link below for up to date National Rail train timetables.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance (Andover War Memorial Hospital). Skip to the next section.

Getting Help and Assistance (Andover War Memorial Hospital)

• There is not a Patient Advice and Liaison Service (PALS) at the hospital.
• There are not volunteers available for help and assistance at the hospital.
• Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, Makaton on request and different languages on request.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are available.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs.
• To obtain mobility aids please contact staff in the main outpatients department.

You are on Hospital Parking (Blue Badge Bays - Front Hospital Entrance). Skip to the next section.

Hospital Parking (Blue Badge Bays - Front Hospital Entrance)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car parking facilities are for Blue Badge holders only.
  • The car park is located in front of the main entrance and the Andover War Memorial Hospital entrance.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 7 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 245cm x 500cm (8ft x 16ft 5in).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is not a designated drop-off point.
• Paying View
  • There are not parking charges for the hospital car park.
  • Parking is free for Blue Badge holders.
  • Free parking for Blue Badge holders is for 20 minutes only.
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 10m (10yd 2ft) from the main entrance.
• Comments View
  • The nearest bay is 5m from the Andover War Memorial Hospital entrance.
  • This car park is limited to 20 minutes stay.
  • For longer periods, patients and visitors must use the visitor and patient car park via the main car park barrier entry.

You are on Hospital Parking (Patient and Visitor Car Park). Skip to the next section.

Hospital Parking (Patient and Visitor Car Park)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located on the right hand side of the hospital when looking from the main road.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 245cm x 500cm (8ft x 16ft 5in).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located immediately in front of the main entrance and in front of the outpatients entrance.
  • There is a dropped kerb from the drop-off point.
  • The dropped kerb does have tactile paving.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located throughout the car park.
  • Payment signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • There is not a payment machine at a convenient height for wheelchair users.
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The hospital entrance is not clearly visible from the car park.
  • The route from the car park to the hospital entrance is clearly signposted.
  • The nearest designated Blue Badge parking bay is approximately 75m (82yd 1in) from the hospital side entrance.
• Comments View
  • The car park operates on a pay on exit basis via the use of an ANPR system.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the old block building.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 129cm (4ft 3in).
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 120cm (3ft 11in).
  • There is a door release button when exiting.
  • The height of the door release button is 123cm (4ft).
  • Standard manual wheelchairs are available for people to borrow at this entrance.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 144cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
• Ramp/Slope Details View
  • The ramp/slope is located to the right of the entrance.
  • The ramp/slope gradient is steep.

You are on Outside Access (Outpatients Entrance). Skip to the next section.

Outside Access (Outpatients Entrance)

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• Entrance Details View
  • This information is for the entrance located at the Outpatients department.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 107cm (3ft 6in).
  • There is not a door release button when exiting.
  • Standard manual wheelchairs are available for people to borrow at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 180cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 180cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
• Ramp/Slope Details View
  • The ramp/slope is located in front of the entrance door.
  • The ramp/slope gradient is slight.

You are on Getting To (Minor Injuries Unit). Skip to the next section.

Getting To (Minor Injuries Unit)

• The Minor Injuries Unit is/are located on the ground floor of the Andover War Memorial Hospital.
• Access to the Minor Injuries Unit is via the Andover War Memorial Hospital entrance.
• Enter the hospital via the Andover War Memorial Hospital entrance. The Minor Injuries Unit is located immediately ahead on the right.
• There is step free access to the Minor Injuries Unit.
• The Minor Injuries Unit is approximately 7m from the Andover War Memorial Hospital entrance.
• There are not resting areas along the route.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 08:15 - 18:00.
• Tuesday 08:15 - 18:00.
• Wednesday 08:15 - 18:00.
• Thursday 08:15 - 18:00.
• Friday 08:15 - 18:00.
• Saturday Closed.
• Sunday Closed.

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• Comments View
  • This is not a walk-in service. All patients must be referred.

You are on Entrance (Minor Injuries Unit). Skip to the next section.

Entrance (Minor Injuries Unit)

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• Entrance Details View
  • This information is for the entrance located on the ground floor of the Andover War Memorial Hospital.
  • The entrance area/door is not clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 135cm (4ft 5in).
  • There is not a door release button when exiting.
  • Standard manual wheelchairs are available for people to borrow at this entrance.
  • There are no doors at this entrance.
  • The width of the door opening is 168cm.

You are on Department / Service (Minor Injuries Unit). Skip to the next section.

Department / Service (Minor Injuries Unit)

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• Department / Service Access View
  • The Minor Injuries Unit is located om the ground floor of the hospital building near the Outpatients entrance.
  • There is level access throughout the department/service.
  • The type of flooring is vinyl/laminate.
  • There is flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
  • There is flooring in the department/service which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The department/service does not play background music.
  • The lighting levels are good.
• Department / Service Facilities View
  • This department/service has; a main reception, a waiting room/area, treatment rooms and standard toilet facilities.
  • There are 3 consultation/treatment rooms in this department/service.
  • A hearing assistance system is available.
  • The type of system is a portable loop.
  • Staff are not trained to use the system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 10/10/2022.
  • The hearing assistance system was working at the time of testing.
  • A mobile hoist is available from another department/service.
  • There are not accessible toilet facilities within the department/service.
  • Accessible toilet facilities are located on the main hospital corridor near to the Gym.
  • There are standard toilet facilities within this department/service.

You are on Reception (MIU Reception). Skip to the next section.

Reception (MIU Reception)

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• Reception View
  • The reception point is located immediately in front of the entrance to the Minor Injuries Unit.
  • The reception point is approximately 7m (7yd 1ft) from the Andover War Memorial Hospital entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is high (110cm+).
  • There is not sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is not sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is a bell to attract attention.
  • The bell is at a suitable height for a wheelchair user.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • The hearing assistance system is signed.
  • Staff are not trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 10/10/2022.
  • The hearing assistance system was working at the time of testing.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There is a mixture of seating with and without armrests.
  • No tables are permanently fixed.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Subtitles are available.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are good.

You are on Consultation / Treatment Room (Plaster Room). Skip to the next section.

Consultation / Treatment Room (Plaster Room)

• There is / are 4 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Plaster room.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 87cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist can be brought in from another department.
• There is sufficient space next to the bed/couch for a mobile hoist to operate.
• There is not a chair.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

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• Comments View
  • There is a hand sanitiser outside the entrance door to the plaster room with a height of 130cm.

You are on Consultation / Treatment Room (Children's Room). Skip to the next section.

Consultation / Treatment Room (Children's Room)

• There is / are 4 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Treatment Room 3.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) may be difficult to open.
• The width of the door opening is 79cm (2ft 7in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist can be brought in from another department.
• There is sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Standard Toilet(s) (Minor Injuries Unit - Specimen Toilet). Skip to the next section.

Standard Toilet(s) (Minor Injuries Unit - Specimen Toilet)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The shared toilet is located on the left hand side of the minor injuries department.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 16m from the Minor Injuries Unit entrance.
  • There is written text signage on or near the toilet door.
  • The colour contrast between the external toilet door(s) and wall(s) is fair.
  • The colour contrast between the internal toilet door(s) and wall(s) is good.
  • The colour contrast between the walls and floor is good.
  • The toilet seats have a good colour contrast.
  • An ambulant toilet cubicle is available.
  • The ambulant toilet does not have horizontal wall mounted grab rails.
  • The ambulant toilet does not have vertical wall mounted grab rails.
  • The colour contrast of the vertical wall mounted grab rails in the ambulant cubicle(s) is poor.
  • The height of the wash basin(s) is 87cm.
  • The wash basin(s) tap type is push.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser is located above and to the right of the wash basin.
  • Lighting levels are good.
  • There is an emergency pull cord in the standard toilet which is not functional as it is out of reach. There is a diagonal grab rail to the left of toilet seat and its contrast with the wall is poor.

You are on Location of Toilet/Changing Facilities. Skip to the next section.

Location of Toilet/Changing Facilities

• Accessible toilet facilities are located on the ground floor near to the Gym, and there is a shared accessible toilet in the corridor near to the Outpatients department.
• Female and male standard toilet facilities are located on the ground floor corridor near to the Day Surgery department and near to Peaches Restaurant.
• Shared standard toilet facilities are located on the corridor near to Out Patients reception, near the lift lobby on the first floor.
• Male standard toilet facilities are located on the first floor near to the lift lobby.
• Parent and baby changing facilities are located on the ground floor in the accessible toilet on the outpatients corridor.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Andover War Memorial Hospital link (new tab) - click here.