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Candover Clinic - Diagnostic Imaging

Basingstoke and North Hampshire Hospital, Aldermaston Road, Basingstoke, Hampshire, RG24 9NA

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Access Guide

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Getting To The Hospital

  • By Road View
    • Basingstoke and North Hampshire Hospital is located on the A340, Aldermaston Road in Basingstoke. The hospital is signed from the Ring Road.
    • There are five car parks at the hospital which are well signed. There is a main car park located on one side of the site with accessible car parks located at the main entrance, level A entrance, DTC entrance and the Sherborne entrance. There are drop off points located at the main entrance and level A entrance. The accessible bays are well marked with additional signage at windscreen height. Please allow extra time on arrival, as parking is sometimes difficult. Public car parks are barrier controlled and a pay on exit scheme is in operation.
  • By Bus View
    • The Foundation Trust is serviced by regular buses from Basingstoke town centre. There are bus stops located within the hospital campus. There are bus shelters with level access with seating for seven people. An electronic screen informs you of the next six buses departing the stops. The bus routes stopping here are numbers 2,4 and the link service.
  • By Train View
    • The nearest train station is Basingstoke. The station is 1.7 miles from Basingstoke and North Hampshire Hospital.
  • Useful Links View

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located in the main hospital foyer.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01256 486766.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected]
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found around the hospital.
  • Documents are available in an alternative format and can be provided to include: Braille on request and large print on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs and walking frames.
  • To obtain mobility aids please contact the Main Hospital reception.
  • Additional hospital services link (new tab) - click here.

Hospital Parking (Candover Clinic)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located to the left side of the Clinic, at the rear of the hospital site.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does have a barrier control system.
    • Controls at the barrier are within the range of 100cm to 110cm.
    • The car park surface is tarmac.
    • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 4 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 480cm x 600cm (15ft 9in x 19ft 8in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Paying View
    • There are not parking charges for the hospital car park.
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The hospital entrance is not clearly visible from the car park.
    • The route from the car park to the hospital entrance is clearly signposted.
    • The nearest designated Blue Badge parking bay is approximately 55m (60yd 5in) from the Candover Clinic entrance.

Getting To (Candover Clinic - Diagnostic Imaging)

  • Diagnostic Imaging is/are located at the rear of Candover Clinic.
  • Access to Diagnostic Imaging is via the Candover Clinic entrance.
  • Enter via the Candover Clinic entrance. Turn right past the reception desk and continue past the waiting area. Turn left into the second main corridor. Follow the corridor until you reach manual doors signed Diagnostic Imaging. You will then enter the MRI Unit. Diagnostic Imaging is located in the MRI Unit.
  • There is step free access to Diagnostic Imaging.
  • Diagnostic Imaging is approximately 55m from the Candover Clinic entrance.
  • There is a/are manual, heavy, double door(s) between the Candover Clinic entrance and the department/service.
  • Wayfinding signage is provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Outside Access (Candover Clinic Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the building.
    • The entrance area/door is not clearly signed.
    • There is ramped/sloped or stepped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a hand sanitiser but it is not at a convenient height for wheelchair users.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 190cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 190cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope Details View
    • The ramp/slope is located on the path leading up to the entrance from the car park.
    • The ramp/slope gradient is easy.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides going up.
    • The ramp/slope bypasses bypass the step(s).
  • Step Details View
    • The step(s) is/are located on the path leading up to the entrance from the car park.
    • There is/are 7 step(s).
    • The step(s) is/are clearly marked.
    • The step(s) is/are medium (11cm - 17cm).
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides going up.

Opening Times

  • Monday 07:30 - 19:30.
  • Tuesday 07:30 - 19:30.
  • Wednesday 07:30 - 19:30.
  • Thursday 07:30 - 19:30.
  • Friday 07:30 - 19:30.
  • Saturday Closed.
  • Sunday Closed.

Entrance (MRI Unit Entrance)

  • Entrance Details View
    • This information is for the entrance located at the rear of Candover Clinic.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • There is a hand sanitiser at a convenient height for wheelchair users.
    • There is a door release button at a convenient height for wheelchair users to exit.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 174cm.

Reception

  • Reception View
    • The reception point is located immediately beyond the MRI Unit entrance.
    • The reception point is approximately 3m (3yd 10in) from the MRI Unit entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are not windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is high (110cm+).
    • There is sufficient space to write or sign documents on the counter.
    • There is a low section of the counter (76cm or below) available.
    • There is not sufficient space to write or sign documents on the low section of the counter.
    • There is not a clear knee recess beneath the low section of the desk.
    • The counter is staffed.
    • There is not a bell to attract attention.
    • There is not a hearing assistance system.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The type of flooring is vinyl/laminate.
    • There is sufficient space for a wheelchair user to use the waiting area.
    • There are seats with armrests on both sides.
    • No tables are permanently fixed.
    • The waiting room / area does have background music playing.
    • There is not a flashing fire alarm beacon within the waiting room / area.
    • There is not a television.
    • The vending machine controls are within 120cm (4ft) from floor level.
    • Vending machines are available.
    • A water dispenser is available.
    • There is not a play area or toys/books for a child to play with.
    • There is space for an assistance dog to rest within the seating area.
    • Lighting levels are bright.

Inside Access

  • There is level access once inside.
  • This venue does play background music.
  • Music is played in the reception/waiting area.
  • Wayfinding signage is not available.
  • The type of flooring in walkways and corridors is vinyl/laminate.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are varied.

Consultation / Treatment Room (Cannulation)

  • There is / are 1 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Cannulation Room.
  • There is level access to the consultation / treatment room.
  • There is not a/are not door(s) into the consultation / treatment room.
  • The type of flooring is vinyl/laminate.
  • There is not room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is/are adjustable.
  • All chairs have armrests available.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are bright.

Consultation / Treatment Room (X-ray)

  • There is / are 1 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; X-ray Room.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width with an open extension leaf.
  • The door(s) is/are heavy.
  • The width of the door opening is 126cm (4ft 2in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist can be brought in from another department.
  • There is sufficient space next to the bed/couch for a mobile hoist to operate.
  • There is not a chair.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are medium.

MRI Room

  • It was not possible to access the MRI Room at the time of the survey.
  • A specially adapted wheelchair has to be used in the room which is shown in Photograph 2.

Standard Changing Room (MRI Unit)

  • There is a/are standard changing room(s) available.
  • The standard changing room(s) surveyed is/are located in the MRI Unit.
  • The standard changing room(s) is/are approximately 4m (4yd 1ft) from the MRI Room.
  • The standard changing room(s) is/are approximately 10m (10yd 2ft) from the reception desk.
  • There is level access to the standard changing room(s).
  • Comments View
    • The changing room shown in the photograph is the largest changing room and is marked as suitable for wheelchair users.
    • There are no grab rails.

Standard Changing Room (X-ray)

  • There is a/are standard changing room(s) available.
  • The standard changing room(s) surveyed is/are located outside the X-ray Room at the rear of the Clinic.
  • The standard changing room(s) is/are approximately 2m (2yd 7in) from the X-ray Room.
  • The standard changing room(s) is/are approximately 55m (60yd 5in) from the reception desk.
  • There is level access to the standard changing room(s).
  • Comments View
    • There are doors at the rear of the changing room which give direct access into the X-ray room.

Accessible Toilet (Reception - Left Hand Transfer)

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is located in the reception/waiting area.
    • This accessible toilet is approximately 9m (9yd 2ft) from the MRI Unit entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The door is heavy.
    • The width of the accessible toilet door is 88cm (2ft 11in).
    • The dimensions of the accessible toilet are 150cm x 230cm (4ft 11in x 7ft 7in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 84cm (2ft 9in).
    • The lateral transfer space was obstructed at the time of the survey.
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary and general domestic waste disposal units.
    • There is not a flashing fire alarm beacon within the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 88cm.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the wall-mounted grab rails to the left of the toilet and wall is fair.
    • The contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
    • The toilet seat colour contrast is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

Accessible Toilet (MRI Unit - Left Hand Transfer)

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is located in the MRI Unit opposite the changing rooms.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The door is heavy.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The dimensions of the accessible toilet are 150cm x 220cm (4ft 11in x 7ft 3in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 70cm (2ft 4in).
    • The lateral transfer space was obstructed at the time of the survey.
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary and general domestic waste disposal units.
    • There is not a flashing fire alarm beacon within the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 85cm.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the wall-mounted grab rails to the left of the toilet and wall is fair.
    • The contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
    • The toilet seat colour contrast is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

Standard Toilet(s)

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