Access Guide
Getting To The Hospital (Basingstoke and North Hampshire Main Hospital)
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By Road
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- Basingstoke and North Hampshire Hospital is located on the A340, Aldermaston Road in Basingstoke.
The hospital is signed from the Ring Road. - There are five car parks at the hospital which are well signed.
There is a main car park located on one side of the site with accessible car parks located at the main entrance, level A entrance, DTC entrance and the Sherborne entrance.
There are drop off points located at the main entrance and level A entrance.
The Blue Badge bays are well marked with additional signage at windscreen height.
Please allow extra time on arrival, as parking is sometimes difficult.
Public car parks are barrier controlled and a pay on exit scheme is in operation.
- Basingstoke and North Hampshire Hospital is located on the A340, Aldermaston Road in Basingstoke.
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By Bus
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- The Foundation Trust is serviced by regular buses from Basingstoke town centre.
The bus routes which stop here are numbers 2, 4 and the link service. - There is an onsite bus stop.
- There are bus stops located within the hospital campus.
- There are bus shelters with level access and seating for seven people.
An electronic screen informs you of the next six buses departing the bus stops. - There is a slight slope from the onsite bus stop to the main entrance.
There are dropped kerbs at the zebra crossing with tactile paving on either side.
The approximate distance from the onsite bus stop to the main entrance is 89 yards.
- The Foundation Trust is serviced by regular buses from Basingstoke town centre.
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By Train
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- The nearest train station is Basingstoke.
The station is 1.7 miles from Basingstoke and North Hampshire Hospital.
- The nearest train station is Basingstoke.
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Useful Links
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- Bus timetables.
- To view the web page described above click here (opens in new tab).
- Train timetables.
- To view the web page described above click here (opens in new tab).
- Basingstoke train station.
- To view the web page described above click here (opens in new tab).
Getting Help and Assistance (Basingstoke and North Hampshire Main Hospital)
- To see the hospital map please click here (opens new tab).
- There is a Patient Advice and Liaison Service (PALS) at the hospital.
- The Patient Advice and Liaison Service (PALS) is located in the main hospital foyer.
- The telephone number for the Patient Advice and Liaison Service (PALS) is 01256 486 766.
- The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
- There are volunteers available for help and assistance at the hospital.
- Volunteers can be found around the hospital.
- Documents are available in an alternative format and can be provided to include: Braille on request and large print on request.
- There is not an assistance dog toilet or toileting area on the hospital site.
- Water bowls for assistance dogs are available.
- BSL interpreters can be provided on request.
- Language interpreters can be provided on request.
- A mobility scooter charging point is not available at the hospital.
- Mobility aids are available to help patients move around and include; wheelchairs and walking frames.
- To obtain mobility aids please contact the main hospital reception.
- Additional hospital services link (new tab) - click here.
Hospital Parking (Accessible Parking and Drop Off)
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Parking
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- The hospital does have a dedicated car park.
- The car parking facilities are for Blue Badge holders only.
- The car park is located in front of the main entrance.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does not have a barrier control system.
- The car park surface is tarmac.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 11 designated Blue Badge parking bay(s) within the hospital car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 470cm (7ft 7in x 15ft 5in).
- There is a 120cm hatched zone around the Blue Badge parking bay(s).
- Parking spaces for Blue Badge holders do not need to be booked in advance.
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Drop-off Point
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- There is a designated drop-off point.
- The drop-off point is located on the left hand side of the hospital, outside the Therapy Department entrance.
- There is a dropped kerb from the drop-off point.
- The dropped kerb does have tactile paving.
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Paying
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- There are not parking charges for the hospital car park.
- Parking is free for Blue Badge holders.
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Access to the Hospital
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The hospital entrance is clearly visible from the car park.
- The nearest designated Blue Badge parking bay is approximately 5m (5yd 1ft) from the main entrance.
Hospital Parking (Main Hospital Visitor Parking)
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Parking
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- The hospital does have a dedicated car park.
- The car park is located on the left hand side of the hospital, off Dinwoodie Drive.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does have a barrier control system.
- The car park surface is tarmac.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 8 designated Blue Badge parking bay(s) within the hospital car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 224cm x 458cm (7ft 4in x 15ft).
- There is a 120cm hatched zone around the Blue Badge parking bay(s).
- Parking spaces for Blue Badge holders do not need to be booked in advance.
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Drop-off Point
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- There is not a designated drop-off point.
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Paying
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- There are parking charges for the hospital car park.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located at the payment machines in the car park.
- Payment signs do make it clear if parking charges apply to Blue Badge holders.
- Parking is free for Blue Badge holders.
- Payment machines are located throughout the car park.
- There is not a payment machine at a convenient height for wheelchair users.
- There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
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Access to the Hospital
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The hospital entrance is not clearly visible from the car park.
- The route from the car park to the hospital entrance is not clearly signposted.
- The nearest designated Blue Badge parking bay is approximately 64m (69yd 2ft) from the A level entrance.
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Comments
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- There are steps on the route from the car park to main hospital entrance as shown in photographs 11 to 15.
Hospital Parking (Accessible Parking - A Level Entrance)
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Parking
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- The hospital does have a dedicated car park.
- The car parking facilities are for Blue Badge holders only.
- The car park is located outside the A level entrance, off Dinwoodie Drive.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does not have a barrier control system.
- The car park surface is tarmac.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 470cm (7ft 10in x 15ft 5in).
- There is a 120cm hatched zone around the Blue Badge parking bay(s).
- The dimensions of other designated Blue Badge parking bay(s) vary in size.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
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Drop-off Point
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- There is not a designated drop-off point.
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Paying
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- There are not parking charges for the hospital car park.
- Parking is free for Blue Badge holders.
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Access to the Hospital
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The hospital entrance is clearly visible from the car park.
- The nearest designated Blue Badge parking bay is approximately 13m (14yd 8in) from the A level entrance.
Outside Access (Diagnosis and Treatment Centre)
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Entrance Details
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- This information is for the entrance located at the front of the building.
- The entrance area/door is clearly signed.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- There is a bell/buzzer.
- The height of the bell/buzzer is 144cm (4ft 9in).
- There is an intercom.
- The height of the intercom is 144cm (4ft 9in).
- There is a hand sanitiser.
- The height of the hand sanitiser is 126cm (4ft 2in).
- There is not a door release button when exiting.
- The main door(s) open(s) automatically.
- The door(s) is/are single width.
- The width of the door opening is 127cm.
- There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are single width.
- The width of the door opening is 90cm.
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Ramp/Slope Details
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- The ramp/slope is located in front of the entrance.
- The ramp/slope gradient is steep.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.
Entrance (From The Main Hospital Building)
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Entrance Details
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- This information is for the entrance located towards the rear of the Diagnosis and Treatment Centre.
- The entrance area/door is clearly signed with the name of the service/department.
- There is step free access at this entrance.
- There is not a hand sanitiser.
- There is not a door release button when exiting.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the door opening is 150cm.
Opening Times (Diagnosis and Treatment Centre)
- Monday 07:15 - 18:00.
- Tuesday 07:15 - 18:00.
- Wednesday 07:15 - 20:00.
- Thursday 07:15 - 20:00.
- Friday 07:15 - 18:00.
- Saturday Closed.
- Sunday Closed.
Reception (Diagnosis and Treatment Centre)
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Reception
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- The reception point is located ahead from the main entrance.
- The reception point is approximately 2m (2yd 7in) from the Diagnosis and Treatment Centre main entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are good.
- The height of the reception counter is high (110cm+).
- There is not sufficient space to write or sign documents on the counter.
- There is a low section of the counter (76cm or below) available.
- There is not sufficient space to write or sign documents on the low section of the counter.
- The counter is staffed.
- There is not a bell to attract attention.
- There is not a hearing assistance system.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
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Reception Waiting Area
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- There is a waiting area close to the reception point.
- Access to the waiting area is unobstructed.
- The type of flooring is stone.
- There is sufficient space for a wheelchair user to use the waiting area.
- There are seats with armrests on both sides.
- No tables are permanently fixed.
- The waiting room / area does not have background music playing.
- There is not a red flashing fire alarm beacon within the waiting room / area.
- There is not a television.
- Vending machines are not available.
- A water dispenser is not available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are good.
Getting Around (Diagnosis and Treatment Centre)
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Access
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- There is step free access throughout the building.
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Circulation
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- There are not doors in corridors which have to be opened manually.
- The type of flooring in walkways and corridors is stone and laminate.
- There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
- Handrails are not provided in corridors.
- Seating is provided in some corridors.
- There is high colour contrast between the walls and floor in the majority of corridors.
- The lighting levels are good.
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Signage and Wayfinding
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- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout the building.
- The wayfinding signage includes some pictograms.
- Dementia friendly signage is not provided.
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Safe Place(s)
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- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
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Audio
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- This venue does not play background music in public areas.
- There is not a hearing assistance system in the public areas of the building.
Other Floors (Diagnosis and Treatment Centre)
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Stairs
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- Signs indicating the location of the stairs are not clearly visible from the entrance.
- There are manual, single doors which may be difficult to open to enter and exit the stairwell on the ground floor and on the first floor.
- The floors which are accessible by stairs are floors G, 1, and 2.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The depth of the step(s) is/are not between the recommended 30cm and 45cm.
- The steps are clearly marked.
- The steps do have handrails.
- The steps have a handrail on both sides.
- Handrails are not at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor of the building are provided on landings.
- The lighting levels are good.
Lift (Diagnosis and Treatment Centre)
- There is a lift for public use.
- The lift is located on the ground floor, past reception.
- Signs indicating the location of this lift are not clearly visible from the entrance.
- The lift is approximately 30m (32yd 2ft) from the Diagnosis and Treatment Centre main entrance.
- The lift is a standard lift.
- Staff do not need to be notified for use of the lift.
- The floors which are accessible by this lift are floors G, 1 and 2.
- There are manual, single doors which may be difficult to open to access the lift lobby on the first floor and on the second floor.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are not within 90cm - 110cm from the floor.
- The external lift controls are 113cm from the floor.
- The colour contrast between the external lift controls and the control plate is low.
- The colour contrast between the external lift control plate and the wall is high.
- The clear door width is 132cm (4ft 4in).
- The dimensions of the lift are 177cm x 270cm (5ft 10in x 8ft 10in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- There is a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The internal controls for the lift are not within 90cm - 120cm from the floor.
- The internal lift controls are between 86 - 100cm from the floor.
- There is not a hearing assistance system.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is good.
Accessible Changing Room (Ground Floor)
- There are accessible changing rooms available.
- The accessible changing room is located on the ground floor of the Diagnosis and Treatment Centre.
- The facility is 33m (36yd 3in) from the Diagnosis and Treatment Centre main entrance.
- The door opens inwards.
- The width of the door is 90cm (2ft 11in).
- The door is locked by a sliding bolt.
- The dimensions of the accessible changing room are 205cm x 140cm (6ft 9in x 4ft 7in).
- Wall mounted rails are available.
- There is not a sink.
- There is an emergency alarm in the cubicle.
- The emergency alarm is fully functional.
- There is a locker within the accessible changing room.
- The locker is within reach for a wheelchair user.
- There is not a changing bench.
- There is not a wheel in shower.
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Comments
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- A chair with no arm rests is provided in the accessible changing cubicle.
- The height of the chair is 47cm.
- There are also standard changing cubicles in this area.
Toilet with Adaptations (Ground Floor - Right Hand Transfer 1)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located on the Ground floor of the Diagnosis and Treatment Centre, past reception and on the left hand side of the corridor.
- This accessible toilet is approximately 23m from the Diagnosis and Treatment Centre main entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial and written text signage on or near the toilet door.
- The contrast between the external door and wall is high.
- The door opens inwards.
- The door may be difficult to open.
- The door is locked by a lever twist.
- The width of the accessible toilet opening is 83cm (2ft 9in).
- The contrast between the internal door and wall is high.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is high.
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Toilet Features
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- The dimensions of the accessible toilet are 146cm x 245cm (4ft 9in x 8ft).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 82cm.
- The transfer space is obstructed by a sanitary bin.
- There is a flush on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is high.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is low.
- The contrast between the walls and floor is medium.
- There is an emergency alarm.
- The emergency alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary and pedal bin disposal units.
- There is not a/are not coat hook(s).
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf within the accessible toilet.
- The toilet has a cistern.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- The toilet seat colour contrast is low.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 111cm (3ft 8in).
- The contrast between the toilet roll holder and the wall is low.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 72cm (2ft 4in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 88cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 105cm (3ft 5in).
- The contrast between the towel dispenser and the wall is low.
- There is not a hand dryer.
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Comments
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- There is a manual, heavy door (push) to open before entering the accessible toilet.
Toilet with Adaptations (Ground Floor - Right Hand Transfer 2)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located on the Ground floor of the Diagnosis and Treatment Centre, past the lift lobby and then on the left hand side of the corridor.
- This accessible toilet is approximately 33m from the Diagnosis and Treatment Centre main entrance.
- There is step-free access into the accessible toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The contrast between the external door and wall is high.
- The door opens inwards.
- The door may be difficult to open.
- The door is locked by a lever twist.
- The width of the accessible toilet opening is 83cm (2ft 9in).
- The contrast between the internal door and wall is high.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is high.
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Toilet Features
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- The dimensions of the accessible toilet are 152cm x 185cm (4ft 12in x 6ft 1in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 87cm.
- The transfer space is obstructed by a sanitary bin.
- There is a flush on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is high.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is low.
- The contrast between the walls and floor is medium.
- There is an emergency alarm.
- The emergency alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary and pedal bin disposal units.
- There is not a/are not coat hook(s).
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf within the accessible toilet.
- The toilet has a cistern.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet seat colour contrast is low.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 111cm (3ft 8in).
- The contrast between the toilet roll holder and the wall is low.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 72cm (2ft 4in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 107cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 100cm (3ft 3in).
- The contrast between the towel dispenser and the wall is low.
- There is not a hand dryer.
Standard Toilet(s) (Ground Floor)
- Standard toilet facilities are available.
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Toilet Facilities
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- The female and male toilets are located on the ground floor, past reception and on the left hand side of the corridor.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 23m from the Diagnosis and Treatment Centre main entrance.
- There is pictorial signage on or near the toilet door.
- The colour contrast between the external toilet door(s) and wall(s) is high.
- The colour contrast between the internal toilet door(s) and wall(s) is high.
- The colour contrast between the walls and floor is medium.
- Toilet seats do not have a high colour contrast.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 82cm.
- The wash basin(s) tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The wall fixed soap dispenser is located above and between the wash basins.
- Lighting levels are good.
- There is an initial manual heavy door to pass through before entering the standard toilet via a second manual door.
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Comments
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- There is a manual, heavy door (push) to open before entering the standard toilet.
Standard Toilet(s) (Changing Room)
- Standard toilet facilities are available.
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Toilet Facilities
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- The shared toilet is located within the changing room area.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 2m from the entrance to the changing room.
- There is pictorial signage on or near the toilet door.
- The colour contrast between the external toilet door(s) and wall(s) is high.
- The colour contrast between the internal toilet door(s) and wall(s) is high.
- The colour contrast between the walls and floor is high.
- Toilet seats do not have a high colour contrast.
- An ambulant toilet cubicle is available.
- There is a/are horizontal wall mounted rail(s) on the left as you face the toilet.
- The colour contrast of the horizontal wall mounted grab rail(s) in the ambulant cubicle(s) is low.
- The ambulant toilet does not have vertical wall mounted grab rails.
- There is a/are dropdown rail(s) on the right as you face the ambulant toilet(s).
- The colour contrast of the dropdown rail(s) in the ambulant cubicle(s) is medium.
- The height of the wash basin(s) is 72cm.
- The wash basin(s) tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The wall fixed soap dispenser is located to the left of the basin.
- Lighting levels are good.
Location of Toilet/Changing Facilities (Diagnosis and Treatment Centre)
- Accessible toilet facilities are located on the ground floor of the Diagnosis and Treatment Centre, beyond the reception area on the left hand side. There is also an accessible toilet on the ground floor past the lift lobby and on the left hand side.
- Female and male standard toilet facilities are located on the ground floor of the Diagnosis and Treatment Centre, beyond the reception area, on the left hand side.
- Shared standard toilet facilities are located on the ground floor, within the changing room area.
Related Access Guides
- To view other Detailed Access Guides that are related to this one please use the links below.
- Basingstoke and North Hampshire Main Hospital link (new tab) - click here.