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Hydrotherapy

Basingstoke and North Hampshire Hospital, Aldermaston Road, Basingstoke, Hampshire, RG24 9NA

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Access Guide

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Getting To The Hospital

  • By Road View
    • Basingstoke and North Hampshire Hospital is located on the A340, Aldermaston Road in Basingstoke. The hospital is signed from the Ring Road.
    • There are five car parks at the hospital which are well signed. There is a main car park located on one side of the site with accessible car parks located at the main entrance, level A entrance, DTC entrance and the Sherborne entrance. There are drop off points located at the main entrance and level A entrance. The accessible bays are well marked with additional signage at windscreen height. Please allow extra time on arrival, as parking is sometimes difficult. Public car parks are barrier controlled and a pay on exit scheme is in operation.
  • By Bus View
    • The Foundation Trust is serviced by regular buses from Basingstoke town centre. There are bus stops located within the hospital campus. There are bus shelters with level access with seating for seven people. An electronic screen informs you of the next six buses departing the stops. The bus routes stopping here are numbers 2,4 and the link service.
  • By Train View
    • The nearest train station is Basingstoke. The station is 1.7 miles from Basingstoke and North Hampshire Hospital.
  • Useful Links View

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located in the main hospital foyer.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01256 486766.
  • The email address for the Patient Advice and Liaison Service (PALS) is customercare@hhft.nhs.uk.
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found around the hospital.
  • Documents are available in an alternative format and can be provided to include: Braille on request and large print on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs and walking frames.
  • To obtain mobility aids please contact the Main Hospital reception.
  • Additional hospital services link (new tab) - click here.

Hospital Parking (Blue Badge Bays)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car parking facilities are for Blue Badge holders only.
    • The car park is located in front of the Main Hospital Entrance.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 478cm x 644cm (15ft 8in x 21ft 2in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located just outside the Main Hospital Entrance.
    • There is not a dropped kerb from the drop-off point.
  • Paying View
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 4m (4yd 1ft) from the Main Hospital Entrance.

Hospital Parking (Visitor's Car Park)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located to the left side of the Main Hospital building.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does have a barrier control system.
    • The car park surface is tarmac.
    • There is not a/are not Blue Badge parking bay(s) available.
    • There is/are 0 designated Blue Badge parking bay(s) within the hospital car park.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the payment machines in the car park.
    • Payment machines are located at the side of the car park.
    • There is not a payment machine at a convenient height for wheelchair users.
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are level changes with no dropped kerbs.
    • The hospital entrance is not clearly visible from the car park.
    • The route from the car park to the hospital entrance is clearly signposted.
  • Comments View
    • Free parking is available for the following patients and visitors at all three of our hospitals:
    • Patients attending for chemotherapy.
    • Patients/visitors attending every day after one week of attendance.
    • Outpatients who have been attending for more than two weeks and continue to attend at least twice a week with the same illness or condition.
    • Visitors to patients being cared for in the Intensive Care Unit or the neonatal unit.
    • Visitors to inpatients whose stay in hospital has been more than one week, providing they are visiting every day.
    • Visitors to inpatients whose stay in hospital has been more than two weeks, providing they are visiting at least twice per week.
    • Carers staying overnight with children who are inpatients.
    • Relatives or carers of patients who are receiving end of life care.
    • If you think you are eligible for free parking, please inform the nurse in charge of the patient’s care.

Getting To (Hydrotherapy)

  • Hydrotherapy is/are located on level A of the Main Hospital building.
  • To see the hospital map please click here (opens new tab).
  • Access to Hydrotherapy is via the Therapy Department entrance.
  • Enter via the Therapy Department entrance; bear left and continue down the corridor. Hydrotherapy is located straight ahead.
  • There is step free access to Hydrotherapy.
  • Hydrotherapy is approximately 16m from the Therapy Department entrance.
  • Wayfinding signage is provided.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Outside Access (Therapy Department Main Entrance)

  • Entrance Details View
    • This information is for the entrance located at the rear of the Main Hospital site.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is no hand sanitiser at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 156cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 156cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope Details View
    • The ramp/slope is located in front of the entrance.
    • The ramp/slope gradient is easy.

Opening Times

  • Access is by appointment only.

Entrance (Hydrotherapy)

  • Entrance Details View
    • This information is for the entrance located on level A of the Main Hospital building.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • There is no hand sanitiser at this entrance.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 162cm.

Waiting Room / Area

  • There is a waiting room / area.
  • The waiting room / area is approximately 3m from the Hydrotherapy entrance.
  • There is level access into the waiting room / area.
  • There is not a/are not door(s) into the waiting room / area.
  • The type of flooring is vinyl/laminate.
  • There is not a space for a wheelchair user to wait within the seating area.
  • No chairs are permanently fixed.
  • Some chairs with armrests are available.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are medium.

Inside Access

  • There is level access once inside.
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played within the Hydrotherapy pool area.
  • Wayfinding signage is not available.
  • The type of flooring in walkways and corridors is vinyl/laminate and tiles.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are varied.

Hydrotherapy Pool

  • There is a manual hoist next to the Hydrotherapy swimming pool.
  • There are also 4 deep steps to access the pool with handrails on both sides.

Standard Changing Room

  • There is a/are standard changing room(s) available.
  • The standard changing room(s) surveyed is/are located to the right as you enter the department.
  • The standard changing room(s) is/are approximately 5m (5yd 1ft) from the Hydrotherapy entrance.
  • There is level access to the standard changing room(s).

Washroom

  • Washroom Details View
    • The washroom surveyed has a wheel in shower.
    • There is/are 1 washroom(s) of this type in the department.
    • The washroom surveyed is located next to the Hydrotherapy pool.
    • The washroom surveyed is approximately 7m from the Hydrotherapy entrance.
    • There is step free access to the washroom surveyed once inside the department.
    • This is a shared washroom.
    • There is no additional signage on or near the washroom door.
    • There is not an emergency pull cord alarm.
    • There is not a flashing fire alarm beacon within the washroom.
    • There is not a coat hook in the washroom.
    • There is not a mirror.
    • There is not a wash basin.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 138cm.
    • There is not a towel dispenser.
    • There is not a hand dryer.
    • Disposal facilities are not available.
    • The washroom has a non-slip floor.
  • Shower Details View
    • There is a wheel in shower.
    • The shower head is height adjustable.
    • The shower control type is twist/turn.
    • A shower chair is available.
    • There are wall-mounted grab rails available.
  • Colour Contrast and Lighting View
    • The colour contrast between the shower wall-mounted grab rails and wall is poor.
    • The colour contrast between the washroom floor and walls is good.
    • Lighting levels are medium.

Accessible Toilet (Left Hand Transfer)

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is no signage on or near the toilet door.
    • This accessible toilet is located to the right of the Hydrotherapy pool.
    • This accessible toilet is approximately 7m (7yd 1ft) from the Hydrotherapy entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a twist lock.
    • The door is heavy.
    • The width of the accessible toilet door is 88cm (2ft 11in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 94cm (3ft 1in).
    • The lateral transfer space was obstructed at the time of the survey.
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary and general domestic waste disposal units.
    • There is not a flashing fire alarm beacon within the cubicle.
    • There is a/are coat hook(s).
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall-mounted grab rails are not available.
    • There is not a shelf within the accessible toilet.
    • There is not a mirror.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 117cm (3ft 10in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 99cm.
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 83cm (2ft 9in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The toilet seat colour contrast is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Standard Toilet(s)

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