You are on Getting To The Hospital (Basingstoke and North Hampshire Main Hospital). Skip to the next section.

Getting To The Hospital (Basingstoke and North Hampshire Main Hospital)

Collapse all Expand all

• By Road View
  • Basingstoke and North Hampshire Hospital is located on the A340, Aldermaston Road in Basingstoke.
    The hospital is signed from the Ring Road.
  • There are five car parks at the hospital which are well signed.
    There is a main car park located on one side of the site with accessible car parks located at the main entrance, level A entrance, DTC entrance and the Sherborne entrance.
    There are drop off points located at the main entrance and level A entrance.
    The Blue Badge bays are well marked with additional signage at windscreen height.
    Please allow extra time on arrival, as parking is sometimes difficult.
    Public car parks are barrier controlled and a pay on exit scheme is in operation.
• By Bus View
  • The Foundation Trust is serviced by regular buses from Basingstoke town centre.
    The bus routes which stop here are numbers 2, 4 and the link service.
  • There is an onsite bus stop.
  • There are bus stops located within the hospital campus.
  • There are bus shelters with level access and seating for seven people.
    An electronic screen informs you of the next six buses departing the bus stops.
  • There is a slight slope from the onsite bus stop to the main entrance.
    There are dropped kerbs at the zebra crossing with tactile paving on either side.
    The approximate distance from the onsite bus stop to the main entrance is 89 yards.
• By Train View
  • The nearest train station is Basingstoke.
    The station is 1.7 miles from Basingstoke and North Hampshire Hospital.
• Useful Links View
  • Bus timetables.
  • To view the web page described above click here (opens in new tab).
  • Train timetables.
  • To view the web page described above click here (opens in new tab).
  • Basingstoke train station.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance (Basingstoke and North Hampshire Main Hospital). Skip to the next section.

Getting Help and Assistance (Basingstoke and North Hampshire Main Hospital)

• To see the hospital map please click here (opens new tab).
• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located in the main hospital foyer.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 01256 486 766.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found around the hospital.
• Documents are available in an alternative format and can be provided to include: Braille on request and large print on request.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are available.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs and walking frames.
• To obtain mobility aids please contact the main hospital reception.
• Additional hospital services link (new tab) - click here.

You are on Hospital Parking (Accessible Parking and Drop Off). Skip to the next section.

Hospital Parking (Accessible Parking and Drop Off)

Collapse all Expand all

• Parking View
  • The hospital does have a dedicated car park.
  • The car parking facilities are for Blue Badge holders only.
  • The car park is located in front of the main entrance.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 11 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 470cm (7ft 7in x 15ft 5in).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located on the left hand side of the hospital, outside the Therapy Department entrance.
  • There is a dropped kerb from the drop-off point.
  • The dropped kerb does have tactile paving.
• Paying View
  • There are not parking charges for the hospital car park.
  • Parking is free for Blue Badge holders.
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 5m (5yd 1ft) from the main entrance.

You are on Hospital Parking (Main Hospital Visitor Parking). Skip to the next section.

Hospital Parking (Main Hospital Visitor Parking)

Collapse all Expand all

• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located on the left hand side of the hospital, off Dinwoodie Drive.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 8 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 224cm x 458cm (7ft 4in x 15ft).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is not a designated drop-off point.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the payment machines in the car park.
  • Payment signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • Payment machines are located throughout the car park.
  • There is not a payment machine at a convenient height for wheelchair users.
  • There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The hospital entrance is not clearly visible from the car park.
  • The route from the car park to the hospital entrance is not clearly signposted.
  • The nearest designated Blue Badge parking bay is approximately 64m (69yd 2ft) from the A level entrance.
• Comments View
  • There are steps on the route from the car park to main hospital entrance as shown in photographs 11 to 15.

You are on Hospital Parking (Accessible Parking - A Level Entrance). Skip to the next section.

Hospital Parking (Accessible Parking - A Level Entrance)

Collapse all Expand all

• Parking View
  • The hospital does have a dedicated car park.
  • The car parking facilities are for Blue Badge holders only.
  • The car park is located outside the A level entrance, off Dinwoodie Drive.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 470cm (7ft 10in x 15ft 5in).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is not a designated drop-off point.
• Paying View
  • There are not parking charges for the hospital car park.
  • Parking is free for Blue Badge holders.
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 13m (14yd 8in) from the A level entrance.

You are on Getting To (The Kennet Suite). Skip to the next section.

Getting To (The Kennet Suite)

• The Kennet Suite is/are located on level G of the main hospital building.
• Access to the Kennet Suite is via the main hospital entrance.
• Enter the hospital via the main entrance.
  Proceed ahead and to the left, down the main corridor.
  Continue down the corridor to the lift lobby.
  Take the lift to level G.
  On exiting the lift, proceed down the level G corridor and follow the signage towards the Children's Outpatients Department, located on the right.
  Enter the Children's Outpatients Department and check in at reception.
  Continue down the Children's Outpatients corridor to the set of double doors at the rear of the department.
  The Kennet Suite is located through the doors and immediately to the right.
• There is step free access, via lift, to the Kennet Suite.
• The Kennet Suite is approximately 43m from the level G lifts.
• There is a/are manual, double door(s) which may be difficult to open between the Children's Outpatient Department and the department/service.
• There are resting areas along the route.
• Wayfinding signage is not provided.
• Dementia friendly signage is not provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

Collapse all Expand all

• Entrance Details View
  • This information is for the entrance located at the front of the hospital.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is an intercom.
  • The height of the intercom is 109cm (3ft 7in).
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 106cm (3ft 6in).
  • There is not a door release button when exiting.
  • Standard manual wheelchairs are available for people to borrow at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 120cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 155cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
• Ramp/Slope Details View
  • The ramp/slope is located in front of the entrance.
  • The ramp/slope gradient is slight.

You are on Other Floors (Main Lift Lobby Stairs). Skip to the next section.

Other Floors (Main Lift Lobby Stairs)

Collapse all Expand all

• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • There are manual, double doors which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are level A, B, C, D, E, F and G.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are provided on landings.
  • The lighting levels are good.

You are on Lift (Main Lifts). Skip to the next section.

Lift (Main Lifts)

• There is a lift for public use.
• The lift is located ahead from the main entrance.
• Signs indicating the location of this lift are not clearly visible from the entrance.
• The lift is approximately 63m (68yd 2ft) from the main entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are level A, B, C, D, E, F and G.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 134cm (4ft 5in).
• The dimensions of the lift are 177cm x 185cm (5ft 10in x 6ft 1in).
• There are separate entry and exit doors in the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are not within 90cm - 120cm from the floor.
• The internal controls for the lift are within 100cm - 140cm from the floor.
• There is not a hearing assistance system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

Collapse all Expand all

• Comments View
  • The separate exit doors in the lift are for staff only.

You are on Opening Times. Skip to the next section.

Opening Times

• Access is by appointment only.

You are on Entrance (Children's Outpatients Department). Skip to the next section.

Entrance (Children's Outpatients Department)

Collapse all Expand all

• Entrance Details View
  • This information is for the entrance located on level G of the main hospital building.
  • The entrance area/door is not clearly signed with the name of the service/department.
  • There is step free access at this entrance, via lift.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 120cm (3ft 11in).
  • There is not a door release button when exiting.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 174cm.

You are on Reception (Main Waiting Area). Skip to the next section.

Reception (Main Waiting Area)

Collapse all Expand all

• Reception View
  • The reception point is located on the right as you enter the Children's Outpatients department.
  • The reception point is approximately 3m (3yd 10in) from the Children's Outpatients department entrance door.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is high (110cm+).
  • There is not sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is not sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • The hearing assistance system is signed.
  • Staff are not trained to use the hearing assistance system.
  • The hearing assistance system was not tested at the time of the survey.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There is a mixture of seating with and without armrests.
  • No tables are permanently fixed.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Subtitles are available.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are good.
• Comments View
  • This is the main Children's Waiting area.

You are on Entrance (The Kennet Suite). Skip to the next section.

Entrance (The Kennet Suite)

Collapse all Expand all

• Entrance Details View
  • This information is for the entrance located at the rear of the Children's Outpatient Department.
  • The entrance area/door is not clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 174cm.
  • There is a second set of doors.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are easy to open.
  • The width of the door opening is 84cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.

You are on Department / Service (The Kennet Suite). Skip to the next section.

Department / Service (The Kennet Suite)

Collapse all Expand all

• Department / Service Access View
  • The Kennet Suite is located on level G of the main hospital building.
  • There is level access throughout the department/service.
  • There is no clear signage on the department/service.
  • The type of flooring is vinyl/laminate.
  • There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
  • The department/service does not play background music.
  • The lighting levels are good.
• Department / Service Facilities View
  • This department/service has; a main reception, a treatment room and standard toilet facilities.
  • There are 1 consultation/treatment rooms in this department/service.
  • A hearing assistance system is not available in the department/service.
  • A mobile hoist is available from another department/service.
  • There are not accessible toilet facilities within the department/service.
  • Accessible toilet facilities are located along the level G main corridor.
  • There are standard toilet facilities within this department/service.
• Comments View
  • Patients book in at the Children's Outpatients department reception and then are taken through to the Kennet Suite.

You are on Day Room / Lounge Area (The Lounge). Skip to the next section.

Day Room / Lounge Area (The Lounge)

• There is a day room/lounge area.
• The day room/lounge area is approximately 6m from the Kennet Suite entrance.
• There is level access into the day room/lounge area.
• The day room/lounge area is not always open.
• The Lounge is only open if the service is needed.
• There is a/are door(s) into the day room/lounge area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) is/are easy to open.
• The width of the door opening is 87cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to manoeuvre.
• There is a mixture of seating with and without armrests.
• No chairs are permanently fixed.
• No tables are permanently fixed.
• The distance between the floor and the lowest table is 37cm (1ft 3in).
• The distance between the floor and the highest table is 54cm (1ft 9in).
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• There is not a television.
• There is a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are good.

Collapse all Expand all

• Comments View
  • There is an emergency alarm tied up and out of reach.

You are on Consultation / Treatment Room (Treatment Room). Skip to the next section.

Consultation / Treatment Room (Treatment Room)

• There is / are 1 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Treatment Room 051.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) is/are easy to open.
• The width of the door opening is 87cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist can be brought in from another department.
• There is not sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are no chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Washroom (Standard Toilet and Shower). Skip to the next section.

Washroom (Standard Toilet and Shower)

Collapse all Expand all

• Washroom Details View
  • The washroom surveyed has a shower, a toilet and a wash basin.
  • There is/are 1 washroom(s) of this type in the department.
  • The washroom surveyed is located to the left as you enter the Kennet Suite entrance doors.
  • The washroom surveyed is approximately 2m from the Kennet Suite entrance.
  • There is step free access to the washroom surveyed once inside the department.
  • This washroom is shared.
  • There is no additional signage on or near the washroom door.
  • The washroom door(s) open(s) inwards.
  • The door(s) is/are locked by a twist lock.
  • The door is easy to open.
  • The width of the door opening is 85cm (2ft 9in).
  • The dimensions of the washroom are 300cm x 352cm (9ft 10in x 11ft 7in).
  • The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is an emergency pull cord alarm.
  • The emergency pull cord alarm is tied up and out of reach (higher than 10cm (4") from floor).
  • There is not a red flashing fire alarm beacon within the washroom.
  • There are coat hooks at 115cm and 157cm from the floor.
  • There is a mirror.
  • There is not a tall mirror, with suitable specifications, for ease of use.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The height of the wash basin is 77cm.
  • As you face the wash basin the wall-mounted grab rails are on both sides.
  • The tap type is twist/turn. It is not a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 112cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The height of the towel dispenser is 144cm.
  • There is not a hand dryer.
  • Disposal facilities are available.
  • The washroom does not have a non-slip floor.
• Toilet Details View
  • The height of the toilet seat above floor level is 42cm (1ft 5in).
  • The toilet has a lid obstructing the back rest/cistern/wall.
  • There is not a lateral transfer space.
  • There is a flush.
  • There is no dropdown rail for the toilet.
  • There are no wall-mounted grab rails for the toilet.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The height of the toilet roll holder is 91cm.
  • There is not a colostomy changing shelf for standing users next to the toilet.
• Shower Details View
  • There is not a wheel in shower.
  • The shower does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The shower head is height adjustable.
  • The shower control type is lever.
  • There is a flip-down/tip-up seat for the shower.
  • The height of the flip-down/tip-up or fixed seat is 51cm (1ft 8in).
  • There are not wall-mounted grab rails available for the shower.
  • The shower tray is accessed via a deep step.
• Colour Contrast and Lighting View
  • The colour contrast between the external washroom door and wall is good.
  • The colour contrast between the internal washroom door and wall is fair.
  • The toilet seat colour contrast is good.
  • The colour contrast between the washroom floor and walls is good.
  • Lighting levels are moderate to good.
• Comments View
  • The step into the shower is 24cm high.
  • There is an emergency alarm in the shower.
  • There is a wall-mounted seat next to shower which is 51cm high.

You are on Location of Toilet/Changing Facilities (Main Hospital Building). Skip to the next section.

Location of Toilet/Changing Facilities (Main Hospital Building)

• Changing Places facilities are located on levels B and G.
• Accessible toilet facilities are located on levels B, C, D, E, F and G.
• Female and male standard toilet facilities are located on levels B, C, E and F.
• Shared standard toilet facilities are located on level D.
• Parent and baby changing facilities are located within the accessible toilet on level B (Main Corridor and Restaurant), C, D, E, F and G, and within the standard toilet on level B (Restaurant).

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Basingstoke and North Hampshire Main Hospital link (new tab) - click here.
• Children's Outpatients Department link (new tab) - click here.