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Rendezvous Restaurant

Basingstoke and North Hampshire Hospital, Aldermaston Road, Basingstoke, Hampshire, RG24 9NA

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Access Guide

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Getting To The Hospital (Basingstoke and North Hampshire Main Hospital)

  • By Road View
    • Basingstoke and North Hampshire Hospital is located on the A340, Aldermaston Road in Basingstoke.
      The hospital is signed from the Ring Road.
    • There are five car parks at the hospital which are well signed.
      There is a main car park located on one side of the site with accessible car parks located at the main entrance, level A entrance, DTC entrance and the Sherborne entrance.
      There are drop off points located at the main entrance and level A entrance.
      The Blue Badge bays are well marked with additional signage at windscreen height.
      Please allow extra time on arrival, as parking is sometimes difficult.
      Public car parks are barrier controlled and a pay on exit scheme is in operation.
  • By Bus View
    • The Foundation Trust is serviced by regular buses from Basingstoke town centre.
      The bus routes which stop here are numbers 2, 4 and the link service.
    • There is an onsite bus stop.
    • There are bus stops located within the hospital campus.
    • There are bus shelters with level access and seating for seven people.
      An electronic screen informs you of the next six buses departing the bus stops.
    • There is a slight slope from the onsite bus stop to the main entrance.
      There are dropped kerbs at the zebra crossing with tactile paving on either side.
      The approximate distance from the onsite bus stop to the main entrance is 89 yards.
  • By Train View
    • The nearest train station is Basingstoke.
      The station is 1.7 miles from Basingstoke and North Hampshire Hospital.
  • Useful Links View

Getting Help and Assistance (Basingstoke and North Hampshire Main Hospital)

  • To see the hospital map please click here (opens new tab).
  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located in the main hospital foyer.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01256 486 766.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found around the hospital.
  • Documents are available in an alternative format and can be provided to include: Braille on request and large print on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs and walking frames.
  • To obtain mobility aids please contact the main hospital reception.
  • Additional hospital services link (new tab) - click here.

Hospital Parking (Accessible Parking and Drop Off)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car parking facilities are for Blue Badge holders only.
    • The car park is located in front of the main entrance.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 11 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 470cm (7ft 7in x 15ft 5in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located on the left hand side of the hospital, outside the Therapy Department entrance.
    • There is a dropped kerb from the drop-off point.
    • The dropped kerb does have tactile paving.
  • Paying View
    • There are not parking charges for the hospital car park.
    • Parking is free for Blue Badge holders.
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 5m (5yd 1ft) from the main entrance.

Hospital Parking (Main Hospital Visitor Parking)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located on the left hand side of the hospital, off Dinwoodie Drive.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 8 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 224cm x 458cm (7ft 4in x 15ft).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the payment machines in the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located throughout the car park.
    • There is not a payment machine at a convenient height for wheelchair users.
    • There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The hospital entrance is not clearly visible from the car park.
    • The route from the car park to the hospital entrance is not clearly signposted.
    • The nearest designated Blue Badge parking bay is approximately 64m (69yd 2ft) from the A level entrance.
  • Comments View
    • There are steps on the route from the car park to main hospital entrance as shown in photographs 11 to 15.

Hospital Parking (Accessible Parking - A Level Entrance)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car parking facilities are for Blue Badge holders only.
    • The car park is located outside the A level entrance, off Dinwoodie Drive.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 470cm (7ft 10in x 15ft 5in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Paying View
    • There are not parking charges for the hospital car park.
    • Parking is free for Blue Badge holders.
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 13m (14yd 8in) from the A level entrance.

Getting To (Rendezvous Restaurant)

  • The Rendezvous restaurant is/are located on level B of the main hospital building.
  • Access to the rendezvous restaurant is via the main hospital entrance.
  • Enter the hospital via the main entrance.
    Proceed ahead and to the left, down the main corridor.
    Go past the waiting area, through the open double doors and continue down the main corridor to the lifts.
    At the lifts turn left, then immediately right.
    The entrance to the restaurant is then on the right.
  • There is step free access to the Rendezvous restaurant.
  • The Rendezvous restaurant is approximately 90m from the main hospital entrance.
  • There are resting areas along the route.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

Outside Access (Main Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the hospital.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is an intercom.
    • The height of the intercom is 109cm (3ft 7in).
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 106cm (3ft 6in).
    • There is not a door release button when exiting.
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 120cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 155cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • Ramp/Slope Details View
    • The ramp/slope is located in front of the entrance.
    • The ramp/slope gradient is slight.

Opening Times (Rendezvous Restaurant)

  • Monday 07:30 - 17:00.
  • Tuesday 07:30 - 17:00.
  • Wednesday 07:30 - 17:00.
  • Thursday 07:30 - 17:00.
  • Friday 07:30 - 17:00.
  • Saturday 07:30 - 17:00.
  • Sunday 07:30 - 17:00.

Entrance (Rendezvous Restaurant)

  • Entrance Details View
    • This information is for the entrance located on level B of the main hospital building.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 117cm (3ft 10in).
    • There is not a door release button when exiting.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 175cm.

Eating and Drinking (Rendezvous Restaurant)

  • Location and Access View
    • The following information is for the restaurant.
    • The restaurant is located on level B of the main hospital building.
    • There is step-free access to the restaurant.
  • Service and Menus View
    • Tables cannot be booked in advance.
    • There is a buffet counter.
    • Staff can bring food and/or drinks to tables.
    • Menu types include; menu boards.
    • Menus are not clearly written.
    • Menus are not presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold meals and snacks.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does not play background music.
    • There is not a hearing assistance system.
  • Service Counter(s) View
    • The height of the counter is 90cm.
    • The height of the tray counter/rail is 87cm.
    • There is a moveable card machine available for payment.
  • Payment Counter View
    • The height of the counter is 86cm.
    • The height of the tray counter/rail is 83cm.
    • There is a moveable card machine available for payment.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The standard height for the underside of dining tables is 71cm.
    • The surface height of the highest table is 110cm.
    • No tables are permanently fixed.
    • No chairs are permanently fixed.
    • No chairs have armrests on both sides.
    • There are also high tables and high stools.
    • The type of flooring in this area is vinyl.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are good.
    • There are vending machines available 24 hours per day located within the Rendezvous restaurant.

Location of Toilet/Changing Facilities (Main Hospital Building)

  • Changing Places facilities are located on levels B and G.
  • Accessible toilet facilities are located on levels B, C, D, E, F and G.
  • Female and male standard toilet facilities are located on levels B, C, E and F.
  • Shared standard toilet facilities are located on level D.
  • Parent and baby changing facilities are located within the accessible toilet on level B (Main Corridor and Restaurant), C, D, E, F and G, and within the standard toilet on level B (Restaurant).

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