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Urgent Treatment Centre

Basingstoke and North Hampshire Hospital, Aldermaston Road, Basingstoke, RG24 9NA

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Access Guide

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Getting To (Urgent Treatment Centre)

  • The most accessible route from the accessible parking and drop off has a steep ramp or slope, uneven surfaces and bollards.
  • Access to the Urgent Treatment Centre is via the Urgent Treatment Centre entrance.
  • There is not a drop-off point at this entrance.
  • The Urgent Treatment Centre is located to the right of the main hospital entrance.
  • View more information on getting to and around the hospital (opens new tab).

Hospital Parking (Accessible Parking and Drop Off)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car parking facilities are for Blue Badge holders only.
    • The car park is located in front of the main entrance.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 11 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 470cm (7ft 7in x 15ft 5in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located on the left hand side of the hospital, outside the Therapy Department entrance.
    • There is a dropped kerb from the drop-off point.
    • The dropped kerb does have tactile paving.
  • Paying View
    • There are not parking charges for the hospital car park.
    • Parking is free for Blue Badge holders.
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 5m (5yd 1ft) from the main entrance.

Department / Service (Urgent Treatment Centre)

  • Location and Access View
    • The Urgent Treatment Centre is located to the right of the main hospital entrance.
    • There is written text signage on or near the door.
    • There is ramped and stepped access into this area.
    • The ramp has a slight gradient.
    • The ramp is between 75cm and 150cm wide with handrails on both sides.
    • The ramp bypasses the steps.
    • There are 3 steps with handrails on both sides.
    • The handrails are easy to grip.
    • The handrails cover the flight of stairs throughout its length.
    • The handrails extend horizontally beyond the first and last step.
    • The steps are clearly marked.
    • The height of the steps is between 15cm and 18cm.
    • The height of the highest step is 16cm.
    • The depth of the steps is between 30cm and 45cm.
    • There is a single automatic door with a high visual contrast.
    • The door has a locked extension leaf.
    • The locked extension leaf can be opened on request.
    • The door opens away from you.
    • The push pad for the automatic doors is at a height of 92cm.
    • The width of the opening is 100cm.
    • There is a small lip on the threshold of the opening.
    • There is a push pad or push button to exit at a height of 72cm.
  • Getting Around View
    • There is step-free level access throughout.
    • Access throughout may include doors permanently held open.
    • The flooring is shiny.
    • The walls and floor have a high visual contrast.
    • There is no (or very little) background noise in this area.
    • Wayfinding signage is not provided.
    • Lighting levels vary due to the size of the space.
  • Facilities and Services View
    • There are 8 consultation/medical rooms available.
    • There is not a hearing assistance system.
    • The following facilities are available for patients: toilets with adaptations and standard toilets.

Toilet and Changing Facilities (Urgent Treatment Centre)

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located to the right from the Urgent Treatment Centre entrance.
    • The toilet with adaptations has a left hand transfer space.
    • The shared step-free standard toilet facilities are located to the left from the Urgent Treatment Centre entrance.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located to the right from the Urgent Treatment Centre entrance, within the toilet with adaptations.

Reception (Urgent Treatment Centre)

  • The reception is located ahead from the Urgent Treatment Centre entrance.
  • The distance from the Urgent Treatment Centre entrance is 4m.
  • There is step-free level access to reception.
  • The height of the reception desk is 115cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 73cm.
  • The reception has patterned/distracting backgrounds.
  • There is not a hearing assistance system.
  • There may be background noise in this area.
  • The flooring is shiny.
  • Lighting levels were even at the time of the survey.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests, chairs without armrests, bariatric chairs with armrests, benches and stools.
  • Some seating is fixed.

Consultation / Medical Room (GP Consulting Rooms)

  • There are 4 consultation/medical rooms available.
  • The room surveyed was; Consulting Room 2.
  • The room is located to the left from the Urgent Treatment Centre entrance.
  • The most accessible route to the room has step-free level access and doors permanently held open.
  • There is Braille, written text and numbered signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 83cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny and patterned.
  • The walls and floor have a high visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 180cm.
  • Seating available in the room includes: chairs with armrests.
  • Furniture available in the room includes: desks.
  • Some furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Consultation / Medical Room (ENP Treatment Rooms)

  • There are 4 consultation/medical rooms available.
  • The room surveyed was; ENP Treatment Room.
  • The room is located ahead from the Urgent Treatment Centre entrance.
  • The most accessible route to the room has step-free level access.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 83cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor have a high visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 180cm.
  • Seating available in the room includes: chairs without armrests.
  • Furniture available in the room includes: desks.
  • Some furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Reception - Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located to the right from the Urgent Treatment Centre entrance.
    • The distance from the Urgent Treatment Centre entrance is 7m.
    • The most accessible route to the toilet has step-free level access and narrow walkways.
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens inwards and has a high visual contrast.
    • The width of the door opening is 85cm.
    • The door has a twist lock.
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 220cm (width) x 265cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 145cm (from the side of the toilet pan).
    • There is a lever flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 49cm from the floor.
    • The toilet seat has a high visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which cannot be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 140cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 73cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 112cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a medium visual contrast.
    • The towel dispenser is 110cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low visual contrast.
    • The hand dryer is 94cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a full length mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin, a pedal bin and a clinical waste bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 90cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.