Access Guide
Alternative Services
- Hamptons are committed to making each branch and the services they offer accessible to all customers.
- As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
- If you’d rather see them face-to-face in your own home, they can always accommodate that too.
- In each branch a portable hearing loop is available on request with 24 hours notice.
- To find out more or if you have any further questions, please contact your local branch.
Branch Information
- For contact details, opening times, and services available in this branch, please click here to visit the Hamptons Blackheath branch page on their website (opens in a new tab).
- This branch is located in/on a main shopping street/area.
-
Help and Assistance
View
- There is not a colleague trained in British Sign Language.
Public Transport and Parking
- There is a bus stop within approximately 150m of the branch.
- The nearest train station is Blackheath.
- The nearest DLR station is Elverson Road.
- The branch does not have its own car park.
-
On Street Parking
View
- Standard on street parking is available (within approximately 50m of the branch).
-
Public Car Parks
View
- Public parking is available within approximately 200m of the branch.
- The public parking facilities located close to the branch include: Blackheath Grove Car Park.
Approach (Tranquil Vale)
- The surface of the approach is stone/concrete tiles/paving slabs.
-
Ramp/Slope
View
- There is a ramp/slope on the approach.
- The ramp/slope is permanent, has a steep gradient.
Outside Access
- This information is for the entrance located on Tranquil Vale.
- There is external signage.
- There is stepped access at this entrance.
-
Entrance
View
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with the immediate surroundings.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are easy to open.
- The width of the door opening is 92cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
-
Step(s)
View
- The step(s) is/are located in front of the entrance.
- There is/are 1 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 8cm.
- There is not a/are not handrail(s) at the step(s).
Inside the Branch
- There is step-free access throughout the branch.
- The type of flooring in the branch is carpet and vinyl.
- There is some flooring in the branch which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring in the branch which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are moderate to good.
- There is a waiting area available in the branch.
- There is not sufficient space for a wheelchair user to use the seating area.
- Seating in the branch includes; armchairs and sofas.
-
Comments
View
- There is a table used for customer interactions, the surface height of the table is 40cm.
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) for customer use.
Standard Toilet(s)
- Standard toilet facilities are not available.