Access Guide
Alternative Services
- Hamptons are committed to making each branch and the services they offer accessible to all customers.
- As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
- If you’d rather see them face-to-face in your own home, they can always accommodate that too.
- In each branch a portable hearing loop is available on request with 24 hours notice.
- To find out more or if you have any further questions, please contact your local branch.
Branch Information
- For contact details, opening times, and services available in this branch, please click here to visit the Hamptons - Chelsea branch page on their website (opens in a new tab).
- This branch is located in/on a main shopping street/area.
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Help and Assistance
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- There is not a colleague trained in British Sign Language.
- The alternative formats documents can be provided in include; large print on request.
Public Transport and Parking
- There is a bus stop within approximately 150m of the branch.
- The nearest train station is West Brompton.
- The nearest underground tube station is Gloucester Road.
- The branch does not have its own car park.
- There are no parking facilities available at the branch.
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Public Car Parks
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- Public parking is not available within approximately 200m of the branch.
Approach (Fulham Road)
- The surface of the approach is stone/concrete tiles/paving slabs.
- The approach surface is uneven in places.
- There is step-free access on the approach.
Outside Access
- This information is for the entrance located on Fulham Road.
- There is external signage.
- There is ramped/sloped access at this entrance.
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Entrance
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- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with the immediate surroundings.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 76cm.
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Ramp/Slope
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- The ramp/slope is located immediately beyond the entrance.
- The gradient of the ramp/slope is steep.
- The width of the ramp/slope is 100cm.
- The lighting levels at the ramp/slope are good.
Inside the Branch
- There is step-free access throughout the branch.
- The type of flooring in the branch is carpet and wood.
- There is some flooring in the branch which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.
- There is not a waiting area available in the branch.
- Seating can be provided for customers while they wait.
- Seating in the branch includes; chairs with armrests.
Desk(s) (Customer Meet and Greet)
- There is/are 1 desk(s) in the branch.
- The desk(s) is/are located to the rear right of the branch.
- The nearest desk is approximately 7m from the entrance.
- Clear signage for the desk(s) is not visible from the entrance.
- There is step-free access to the desk(s).
- There is not a clear unobstructed route to the desk(s).
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Desk Features
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- There are screens, windows, TVs or mirrors in front of or behind the desk(s) which could adversely affect the ability of someone to lip read.
- The desk(s) is/are not placed in front of a plain background.
- The lighting levels at the desk(s) are moderate to good.
- The distance between the floor and the underside of the desk(s) is 70cm.
- There is sufficient space to write or sign documents on the desk(s).
- All of the desks have clear space under them.
- There is not a hearing assistance system at the desk(s).
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) for customer use.
Standard Toilet(s)
- Standard toilet facilities are not available.