You are on Alternative Services. Skip to the next section.

Alternative Services

• This branch and the business is committed to making the services they offer accessible to all customers.
• As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
• If you’d rather see them face-to-face in your own home, they can always accommodate that too.
• In each branch a portable hearing loop is available on request with 48 hours notice.
• To find out more or if you have any further questions, please contact your local branch.

You are on Branch Information. Skip to the next section.

Branch Information

• For contact details, opening times, and services available in this branch, please click here to visit the Hamptons Cheltenham branch page on their website (opens in a new tab).
• This branch is located in/on a main shopping street/area.

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• Help and Assistance View
  • There is not a colleague trained in British Sign Language.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

• There is a bus stop within approximately 150m of the branch.
• The nearest train station is Cheltenham Spa.
• The branch does not have its own car park.
• There are no parking facilities available at the branch.

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• Public Car Parks View
  • Public parking is available within approximately 200m of the branch.
  • The public parking facilities located close to the branch include: Royal Well.

You are on Approach (Promenade). Skip to the next section.

Approach (Promenade)

• The surface of the approach is tarmac and block paving.
• The approach surface is uneven in places.

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• Step(s) View
  • There is a/are step(s) on the approach.
  • There is/are 4 unmarked step(s), with no handrails.
  • The height of the step(s) is/are not between the recommended 15cm and 18cm.
  • The height of the step(s) is/are 22cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
• Comments View
  • There is no level access to this branch for wheelchair users.

You are on Outside Access. Skip to the next section.

Outside Access

• This information is for the entrance located on Promenade.
• There is external signage.
• There is stepped access at this entrance.

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• Entrance View
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with the immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 99cm.
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 6 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The depth of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.

You are on Inside the Branch. Skip to the next section.

Inside the Branch

• There is step-free access throughout the majority of the branch.
• The type of flooring in the branch is carpet and wood.
• There is some flooring in the branch which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in the branch which includes patterns or colours which could be confusing or look like steps or holes to some people.
• The lighting levels are good.
• There is a waiting area available in the branch.
• Seating in the branch includes; chairs with armrests.

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• Comments View
  • The waiting room is to the left after you enter the branch, through a door 82cm in width.

You are on Desk(s) (Sales). Skip to the next section.

Desk(s) (Sales)

• There is/are 1 desk(s) in the branch.
• The desk(s) is/are located to the left after you enter the branch.
• The nearest desk is approximately 3m from the entrance.
• The desk(s) is/are is clearly visible from the entrance.
• There is step-free access to the desk(s).
• There is a clear unobstructed route to the desk(s).

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• Desk Features View
  • There are screens, windows, TVs or mirrors in front of or behind the desk(s) which could adversely affect the ability of someone to lip read.
  • The desk(s) is/are placed in front of a plain background.
  • The lighting levels at the desk(s) are good.
  • The distance between the floor and the underside of the desk(s) is 70cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • All of the desks have clear space under them.
  • There is not a hearing assistance system at the desk(s).

You are on Other Floors. Skip to the next section.

Other Floors

• Stairs can be used to access other floors.
• The service(s) on the floors which are not accessible is/are the lettings department.

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• Stairs View
  • The stairs are for public use.
  • The stairs are located straight ahead after you enter the branch.
  • The stairs are approximately 7m from the entrance.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are G and 1.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on the left going up.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are moderate to good.

You are on Desk(s) (First Floor - Lettings). Skip to the next section.

Desk(s) (First Floor - Lettings)

• There is/are 1 desk(s) in the branch.
• The desk(s) is/are located on the first floor, straight ahead after exiting the stairs.
• Clear signage for the desk(s) is not visible from the entrance.
• There is stepped access to the desk(s).
• There is not a clear unobstructed route to the desk(s).

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• Desk Features View
  • There are screens, windows, TVs or mirrors in front of or behind the desk(s) which could adversely affect the ability of someone to lip read.
  • The desk(s) is/are not placed in front of a plain background.
  • The lighting levels at the desk(s) are good.
  • The distance between the floor and the underside of the desk(s) is 70cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • All of the desks have clear space under them.
  • There is not a hearing assistance system at the desk(s).

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an/are not accessible toilet(s) for customer use.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.