Access Guide
Alternative Services
- This branch and the business is committed to making the services they offer accessible to all customers.
- As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
- If you’d rather see them face-to-face in your own home, they can always accommodate that too.
- In each branch a portable hearing loop is available on request with 48 hours notice.
- To find out more or if you have any further questions, please contact your local branch.
Branch Information
- For contact details, opening times, and services available in this branch, please click here to visit the Earlsfield branch page on their website (opens in a new tab).
- This branch is located in/on a main shopping street/area.
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Help and Assistance
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- There is not a colleague trained in British Sign Language.
- The alternative formats documents can be provided in include; large print on request.
Public Transport and Parking
- There is a bus stop within approximately 150m of the branch.
- The nearest train station is Earlsfield.
- The nearest underground tube station is Southfields.
- The branch does not have its own car park.
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On Street Parking
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- Standard on street parking is available (within approximately 50m of the branch).
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Public Car Parks
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- Public parking is not available within approximately 200m of the branch.
Approach
- The surface of the approach is stone/concrete tiles/paving slabs.
- The approach surface is uneven in places.
Outside Access
- This information is for the entrance located at the front of the branch.
- There is external signage.
- There is stepped access at this entrance.
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Entrance
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- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does/do contrast visually with the immediate surroundings.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 100cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Step(s)
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- The step(s) is/are located at the entrance threshold .
- There is/are 1 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 12cm.
Counter (Reception Desk)
- The counter is located to the left as you enter the branch .
- The counter is approximately 3m from the entrance.
- The counter is clearly visible from the entrance.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
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Counter Features
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- The lighting levels at the counter are good.
- The height of the counter is 96cm.
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- There is not a hearing assistance system at the counter.
Inside the Branch
- There is step-free access throughout the branch.
- The type of flooring in the branch is carpet and wood.
- The lighting levels are moderate to good.
- There is a waiting area available in the branch.
- There is sufficient space for a wheelchair user to use the seating area.
- Seating in the branch includes; armchairs and sofas.
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Comments
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- There is a table where customer interactions take place. This table is 51cm high.
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) for customer use.
- The nearest accessible toilet(s) is/are located in Shell Petrol Station, Balham Hill SW12.
Standard Toilet(s)
- Standard toilet facilities are not available.