You are on Alternative Services. Skip to the next section.

Alternative Services

• This branch and the business is committed to making the services they offer accessible to all customers.
• As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
• If you’d rather see them face-to-face in your own home, they can always accommodate that too.
• In each branch a portable hearing loop is available on request with 48 hours notice.
• To find out more or if you have any further questions, please contact your local branch.

You are on Branch Information. Skip to the next section.

Branch Information

• For contact details, opening times, and services available in this branch, please click here to visit the Hamptons Stanmore branch page on their website (opens in a new tab).
• This branch is located in/on a main shopping street/area.

Collapse all Expand all

• Help and Assistance View
  • There is not a colleague trained in British Sign Language.
  • The alternative formats documents can be provided in include; large print on request.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

• There is a bus stop within approximately 150m of the branch.
• The nearest train station is Harrow & Wealdstone.
• The nearest underground tube station is Stanmore.
• The branch does not have its own car park.

Collapse all Expand all

• On Street Parking View
  • Standard on street parking is available (within approximately 50m of the branch).
• Public Car Parks View
  • Public parking is not available within approximately 200m of the branch.

You are on Approach (Church Road). Skip to the next section.

Approach (Church Road)

• The surface of the approach is stone/concrete tiles and block paving.
• The approach surface is uneven in places.
• There is step-free access on the approach.

Collapse all Expand all

• Ramp/Slope View
  • There is a slope with a very slight incline.

You are on Outside Access. Skip to the next section.

Outside Access

• This information is for the entrance located on Church Road.
• There is external signage.
• There is ramped/sloped or stepped access at this entrance.

Collapse all Expand all

• Entrance View
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width but one door is locked.
  • The door(s) may be difficult to open.
  • The width of the door opening is 75cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is portable.
  • Please contact a member of staff for use of the portable ramp.
  • There is not a/are not handrail(s) at the ramp.
  • The width of the ramp/slope is 70cm.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located at the entrance door.
  • There is/are 1 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 12cm.

You are on Inside the Branch. Skip to the next section.

Inside the Branch

• There is step-free access throughout the majority of the branch.
• The type of flooring in the branch is carpet and vinyl.
• There is some flooring in the branch which is shiny and could cause issues with glare or look slippery to some people.
• The lighting levels are moderate to good.
• There is a waiting area available in the branch.
• There is sufficient space for a wheelchair user to use the seating area.
• Seating in the branch includes; armchairs and sofas.

You are on Desk(s) (Sales). Skip to the next section.

Desk(s) (Sales)

• There is/are 1 desk(s) in the branch.
• The desk(s) is/are located to the right as you enter the branch.
• The nearest desk is approximately 3m from the entrance.
• The desk(s) is/are is clearly visible from the entrance.
• There is step-free access to the desk(s).
• There is a clear unobstructed route to the desk(s).

Collapse all Expand all

• Desk Features View
  • There are screens, windows, TVs or mirrors in front of or behind the desk(s) which could adversely affect the ability of someone to lip read.
  • The desk(s) is/are not placed in front of a plain background.
  • The lighting levels at the desk(s) are good.
  • The distance between the floor and the underside of the desk(s) is 69cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • All of the desks have clear space under them.
  • There is not a hearing assistance system at the desk(s).

You are on Level Change (Access to Lettings Area). Skip to the next section.

Level Change (Access to Lettings Area)

• There is a/are step(s) located to the rear of the sales area.
• There is/are 3 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are not between 15cm and 18cm.
• The height of the step(s) is/are 20cm.
• The depth of the step(s) is/are between the recommended 30cm and 45cm.
• There is not a/are not handrail(s) at the step(s).
• The lighting levels at the step(s) are moderate to good.

You are on Desk(s) (Lettings). Skip to the next section.

Desk(s) (Lettings)

• There is/are 4 desk(s) in the branch.
• The desk(s) is/are located on the upper level at rear of sales area.
• The nearest desk is approximately 16m from the entrance.
• The desk(s) is/are is clearly visible from the entrance.
• There is stepped access to the desk(s).
• There is a clear unobstructed route to the desk(s).

Collapse all Expand all

• Desk Features View
  • There are screens, windows, TVs or mirrors in front of or behind the desk(s) which could adversely affect the ability of someone to lip read.
  • The desk(s) is/are not placed in front of a plain background.
  • The lighting levels at the desk(s) are moderate to good.
  • The distance between the floor and the underside of the desk(s) is 68cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • All of the desks have clear space under them.
  • There is not a hearing assistance system at the desk(s).

You are on Desk(s) (New Developments). Skip to the next section.

Desk(s) (New Developments)

• There is/are 2 desk(s) in the branch.
• The desk(s) is/are located to the right at the rear of sales department.
• The nearest desk is approximately 20m from the entrance.
• Clear signage for the desk(s) is visible from the entrance.
• There is step-free access to the desk(s).
• There is a clear unobstructed route to the desk(s).

Collapse all Expand all

• Desk Features View
  • There are screens, windows, TVs or mirrors in front of or behind the desk(s) which could adversely affect the ability of someone to lip read.
  • The desk(s) is/are not placed in front of a plain background.
  • The lighting levels at the desk(s) are moderate to good.
  • The distance between the floor and the underside of the desk(s) is 70cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • All of the desks have clear space under them.
  • There is not a hearing assistance system at the desk(s).

You are on Level Change (Meeting Room). Skip to the next section.

Level Change (Meeting Room)

• There is a/are step(s) located at the rear of the new developments area.
• There is/are 3 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The depth of the step(s) is/are between the recommended 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.

You are on Meeting Room. Skip to the next section.

Meeting Room

• The meeting room is located at the rear of the new Developments area.
• Clear signage for the room is not visible from the entrance.
• There is not clear signage for the room (on or near the door).
• Colleagues can not provide assistance getting to the room.
• The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is not step free access into the room.

Collapse all Expand all

• Access into the Room View
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 90cm.
  • The colour contrast between the external door and wall is low.
  • The colour contrast between the internal door and wall is low.
• Room Details View
  • There is not a hearing assistance system available for the room.
  • There is some fixed furniture within the room.
  • A height adjustable desk is not available.
  • The distance between the floor and the underside of the desk is 70cm.
  • There are no chairs with armrests on both sides within the room.
  • There are screens, windows, TVs or mirrors in front of or behind the desk which could adversely affect the ability of someone to lip read.
  • The desk is not placed in front of a plain background.
  • There are no potential trip hazards within the room.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are moderate to good.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There is not an/are not accessible toilet(s) for customer use.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.